Sprint Corporation

March 3, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] Dear Mr [redacted] : The above referenced inquiry has been forwarded to our office for reviewWe appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is dissatisfied with her device and network servicesAdditionally, she is dissatisfied with the rate plan pricing on her accountShe is requesting to cancel her services without any Early Termination Fees (ETF) We spoke with Ms [redacted] on March 1, 2016, and explained that we constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customersAs stated in our Terms and Condition of Service, coverage is not available everywhere and variesOur coverage maps provide high level estimates of our coverage areas when using services outdoors under optimal conditionsCoverage and service speeds are not guaranteedCoverage is subject to change without noticeAdditional information regarding our services and coverage maps may be viewed on our web site at www.sprint.com Our research into this matter determined that our network serving the area near Ms [redacted] ’s complaint address was operating within parameters during the time she stated that the user experienced poor serviceHowever, we have verified that the issue being experienced may be device related All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty Ms [redacted] subscribes to Sprint Total Equipment Protection (TEP) on her phone line ending ***Therefore, if the problem with her device is covered under the Equipment Service & Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsMs [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claimA $up to a $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We have built a solid reputation on honest business practices, and it is not our intention to mislead or confuse our customers with regard to the services and promotions we are able to provideIn our effort to provide clear communication about features, promotions, and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information After review of Ms [redacted] ’s account and cancellation request we have, in an effort to amicably resolve her complaint, agreed to cancel the unused line of service on her account ending in without any further chargesAdditionally, we have directed her to her local service and repair center for assistance with the device associated to her phone number ending ***Further, we are able to verify that the rate plan selected for phone number [redacted] is correct and the best option for Ms [redacted] ’s wireless needsMs [redacted] confirmed that this resolved her issue We regret any inconvenience that these matters may have causedIf I can be of further assistance, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John C Executive Services Analyst

October 2, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, Christina [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MsChristina [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she is attempting to upgrade the device on one of her lines of service Ms [redacted] stated that she is experiencing difficulties in her upgrade attempts Our Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Sprint has a Handset Upgrade Program in place for our existing customers and several options are available for eligible customers; however, there are specific requirements for each of those options Customers can determine their upgrade status at any time by visiting sprint.com/upgrade We attempted to contact Ms [redacted] on September 21, 26, and 28, 2017, to discuss her concerns Regrettably, we were unsuccessful in our contact attempts Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN or security information is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Therefore we are requesting that Ms [redacted] contact us at the number provided below at her earliest convenience, so we can complete the authentication of the account and discuss her concerns We regret any inconvenience this matter may have caused If Ms [redacted] ’s concern remains unresolved, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

June 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] -Rebuttal, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Mr***’s contacting your agency once again In his original filing, Mr [redacted] advised that he was promised a free device and service from Sprint due to his special needs but that we have not honored those offers and have billed him $thus far Mr [redacted] requested that we allow him to return his Sprint device to us and terminate his services with us In his rebuttal, he expressed dissatisfaction with our requiring that he provide an authentication response such as the account PIN to verify his access to his Sprint account and reiterated his account billing dispute As is reflected in our May 23, 2017, response to Mr***’s original filing, we regret any misunderstanding that may have occurred with regard to the cost of Mr***’s Sprint products and services Our records reflect that he was promised and received a free device; however, we have no record of a promise for free service Further, our records reflect that Mr [redacted] accepted the charges for the service plan that he selected and remitted a payment during the sales transaction As a result, we remain unable to identify any billing error associated with his Sprint account We have offered to assist Mr [redacted] with his service cancellation request However, Sprint is committed to protecting our customers from unauthorized account changes In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN, or the correct response to a pre-authorized security question, is verified by the account holder or any individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account As such, we are unable to proceed with his request until he is able and willing to provide the required account authentication response During our May 26, 2017, and subsequent conversations with Mr***, we discussed the information outlined above When he advised that he did not have his account validation information, we arranged for him to receive separate access to means to reset his account PIN via a hyperlink sent to the e-mail address he provided for that purpose when activating service Mr [redacted] subsequently advised that he could not access the information As a result, we invited him to visit a Sprint corporate retail location and present photo identification to gain access Upon completion of that action, he is welcome to contact me directly, within the next days and, upon confirming the valid account PIN, we will assist with his request We again believe that we can fully address Mr***’s reported concerns, and we look forward to having the opportunity to do so Once he is able to provide the required account PIN or other security validation information, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] L [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry of [redacted] L [redacted] has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] states after she placed an order on Sprint.com in January 2017, she received an email stating the device was out of stock She went into a store to cancel the order and request a refund She states that she has not received a refund of the funds paid at the time of the order Further, she states that although she has contacted Customer Care, the issue remains unresolved Upon review of our records, we find that Ms [redacted] placed a device order via our website on January 16, 2017; however, the order was not filled due to the equipment being out of stock There was an authorization hold at the time the order was placed and Ms [redacted] was advised that it would drop off in 7-days Sprint did not collect funds on the canceled order, therefore a refund is not warranted We spoke with Ms [redacted] on September 19, 2017, and advised were are unable to locate the payment and requested the transaction number from the bank for the fund withdrawal Ms [redacted] confirmed when she looked at her bank account, it did not show the withdrawalHowever, she was going to contact her bank and call back with the transaction number We attempted to follwith Ms [redacted] via telephone and e-mail on September 26, and 27, to obtain information regarding her bank transaction number As of this date, we have not received a return call from Ms***; however, we invite her to contact our office at her earliest convenience if she has additional questions or concerns If we can be of further assistance with this matter, or if Ms***’s concern remains unresolved, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed charges assessed to her Sprint account and referred to an outside agency for collections after she transferred her mobile numbers from our network to another provider in February Ms [redacted] further stated that her attempts to receive a copy of any equipment agreement associated with the tablet device associated with her account have been without successMs [redacted] requested that we finalize her Sprint account and remove all charges from her total balance due except for the $she acknowledges that she owes us We regret the circumstances that led to Ms [redacted] ’s decision to terminate her services with us, as well as any misunderstanding that may have occurred regarding her disputed account balanceOur records reflect that she ported two of her three mobile numbers from our network to another provider on February 24, 2017; however, we have no record of her having requested the cancellation of her remaining line of service associated with her noted tablet deviceSubsequently, we continued to assess the $monthly service charge for the tablet’s 100MB Data price plan Our records further reflect that we interrupted service to Ms [redacted] ’s tablet line of service on March 26, 2017, due to non-payment of her outstanding past-due balance of $Representatives of our Finance department attempted to seek payment from Ms [redacted] on April and 24, 2017, without success During our May 26, 2017, conversation with Ms [redacted] , we explained the information detailed aboveAt her request, we cancelled her table line of serviceIn addition, we forwarded a copy of her signed Sales Transaction Summary provided when she obtained and activated her tablet line of service and confirmed that, because that service was canceled prior to the satisfaction of her equipment finance agreement, additional device charges would be assessed We further advised Ms [redacted] that, because we are unable to identify any error on the part of Sprint regarding the actions noted above or the referenced charges, we must respectfully decline her requestMs [redacted] indicated her understanding of that information and agreed to remit a $payment by June 2, 2017, satisfy her final account balance due During our June 2, 2017, follconversation with Ms [redacted] , we confirmed our receipt of her referenced paymentWe then assured her that her Sprint account is now in closed status with a zero balanceMs [redacted] expressed her satisfaction with our response We regret any inconvenience these matters may have caused Ms [redacted] and the loss of her business, but we are pleased that we were able to resolve her reported concerns to her satisfactionIf we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday and Wednesday through Friday between a.mand p.m., Central Time Sincerely, Linda W Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I never received a phone call nor a voice message from Sprint on the dates providedI still feel my issue is being ignored and no one is taking responsibility for sprints mess up sprints management team can reach me at and if I do not answer leave a voicemail and I will return your call Regards, [redacted] ***

September 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she canceled her service in March and she has not received a return kit to return her leased deviceMs [redacted] states she would like a return kit sent to her immediately and she is disputing the final balance on her account because she was unhappy with the service We have attempted to contact Ms [redacted] by phone and email on September 12, 19, and 22, We also mailed her a letter asking that she contact our office; however, to date, we have not received a response While we cannot discuss the specifics of Ms***’s account without account authentication, we have mailed a return kit to the address on her complaint to facilitate the return of her leased device Upon receipt of the leased device in good condition, we will apply credit to Ms***’s account to offset the leased device purchase amount Please note that Ms [redacted] will be responsible for any remaining balance due on her account at that time To address any outstanding account concerns, it will be necessary for us to speak with Ms*** We regret any inconvenience this matter may have caused Ms*** If she has any further questions, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

Executive & Regulatory Services [redacted] February 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she disputes the $Account Spending Limit (ASL) fee billed after she removed automatic payments from her accountAs we discussed, our records reflect that Ms [redacted] canceled her account on October 28, Due to any miscommunication that may have occurred regarding the ASL fee, we applied a one-time courtesy credit of $to her account With this credit, the remaining balance is $In addition, once Ms [redacted] remits payment for $87.41, we will contact the third-party collections agency, and request that further collection efforts on this account be discontinued Further, the outside collections agency will then update the credit bureaus to reflect paid in full Please allow up to days for completion of this processIf we may be of further assistance with this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext#### I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central TimePlease reference Sprint Inquiry [redacted] Sincerely, Linard A [redacted] “L.A.” Sprint Executive & Regulatory Services - Executive Analyst O: ###-###-#### [redacted]

September 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account xxxxx***, [redacted] Case [redacted] To whom it may concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that she elected to cancel Sprint services during her 14-day Sprint Satisfaction Guarantee and returned the devices to the point of sale, but was billed for the returned devicesShe is requesting a credit for the devices returned Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our equipment You can return and/or exchange your equipment at the point of sale within that time period for a full refund Sprint assesses a $restocking fee for returns and exchangesThis policy may not reflect the additional return policies of our authorized 3rd-party dealers or retailers Further information regarding our Return Policy can be viewed on our website at [redacted] We have verified that all charges billed for the returned devices have been creditedFurther, we have verified that the remaining service charges on the account have been waived as a courtesyAt this time, Ms [redacted] ’s Sprint account is closed with a zero balanceWe regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central TimeSincerely, John CExecutive Services Analyst

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

April 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to our officeWe appreciate your assistance in bringing our customers’ concerns to our attentionWe spoke with Ms [redacted] on March 29, 2016, regarding her account concernWe are confident her issue has been addressed and resolved In the inquiry, Ms [redacted] indicated she is a new customer and signed up with five lines of service with a promotional offer and was told that her cost would be $per monthTwo of the devices she wanted were not in stock, but were ordered and she picked them up at a later timeOne of her other devices was defective, and she went back to the store for a replacementAs a result, she is requesting that these matters be reviewed We reviewed Ms [redacted] ’ account and partnered with the store manager in her area regarding the monthly cost of serviceOur store manager has taken ownership of the issue, and we confirmed the plan is set up correctlyWe confirmed that Ms [redacted] was overcharged for her plan on the January, February and March invoicesThe appropriate credits were applied to her account to offset the billing error We also confirmed that Ms [redacted] has working devices at this timeShe was not charged for restocking feesIn addition, the five activation fees she was assessed were previously creditedWe will follow up and review Ms [redacted] ’ April invoice to confirm the charges are correct We appreciate Ms [redacted] for taking time to provide details of her experience with customer service and the storeWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience Ms [redacted] may have experienced as a result of this matterIf we can be of further assistance, she can contact the Executive & Regulatory Services department toll free at ###-###-####, extension ***I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Ann H Executive Services Analyst

September 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] Sprint Account xxxxx***, Kay [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsKay [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she added a second line of service to her account with the understanding that the device was free and that her bill amount would remain the same She stated that her charges have increased, and that she is being billed for the free phone As a result, she requested to cancel the second line and return the device to Sprint In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Ms [redacted] added a second line of service to her account on June 5, 2017, under the two for one promotional offer Our records further indicate that she selected 2GB plan at $monthly, and received a $monthly credit to offset the cost of the lease device for the associated line of service ending in During our conversation with Ms [redacted] on September 18, 2017, she confirmed that this matter had been resolved by the retail store of purchase, who allowed her to return the device, and canceled the line ending in 6967, effective on September 11, Further, we applied credit for $to the account to offset the disputed charges associated with the referenced line of service We regret any inconvenience that this matter may have caused Ms [redacted] If we can be of further assistance related to this matter, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:p.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Analyst

October 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, Laurie A [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsLaurie A [redacted] , submitted on September 10, We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Ms [redacted] , she states that she has had an unfavorable customer service experience while attempting to address her inability to access her online Sprint accountShe states that she has concerns regarding the billed charges and a missing paymentAs a result, Ms [redacted] is requesting the ability to view her bill online and an account credit for a missing payment We spoke with Ms [redacted] on September 29, 2017, and October 2, 2017, regarding her concernsMs [redacted] submitted a copy of her bank statement reflecting a payment to Sprint in the amount of $on August 6, After account review, we confirmed that the payment in question was for an activation fee and taxes paid in store for line ending in ***The activation fee and taxes are for an equipment purchase and will not reflect to the account as a payment for service In response to her inability to access her online Sprint account, we partnered with our back office for further investigationOur office is currently still working with Ms [redacted] toward a resolution As a result, this inquiry will remain in escalated status in our office We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter or to accept our offer, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, [redacted] * [redacted] *Executive Services Analyst

October 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case# [redacted] , [redacted] V [redacted] Sprint Account #xxxxx [redacted] Sprint Case# [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] V [redacted] submitted on October 14, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service she received from our Telesales group, while attempting to resolve her device concerns Ms [redacted] stated that on October 10, 2016, she contacted our Telesales group to place an order for an iPhone device However, Ms [redacted] was required to remit a payment of $to her account, in order to upgrade her line of service As such, Ms [redacted] stated that she is unclear why she was required to pay off the Lease Agreement on only one of her devices However, in order to proceed with the device order, Ms [redacted] paid the $to upgrade her devicesTherefore, Ms [redacted] requested that Sprint review these matters, and adjust her account accordingly Sprint has reviewed Ms [redacted] ’s complaint According to our records, on May 23, 2015, Ms [redacted] upgraded phone line ending in [redacted] and ***, and purchased two iPhone devices via Sprint’s Leasing program Sprint’s Leasing program allows customers to purchase an eligible smartphone or basic phone with a variable down payment, depending on device, and agree to 12, 24, or monthly installment payments for the device If the service associated with a leased device is canceled prior to fulfilling its allotted monthly payments, the remaining cost of the device will be billed to the customer as a one-time charge More information regarding the Lease program is available at our website, www.sprint.com/lease Our records further shows, on October 15, 2016, Ms [redacted] contacted our Telesales group and upgraded her existing devices by ordering two iPhone devices for phone lines ending in [redacted] and ***However, during the ordering process, Ms [redacted] was advised to remit a payment of $toward the balance of the Lease Agreement associated with phone line ending in ***, which Mr [redacted] agreed to at that time Upon further investigation, due to a systematic error, Mr [redacted] ’s Lease Agreement associated with phone line ending in [redacted] did not require a payment towards the Lease Agreement, and was corrected during her call with our Telesales group Therefore, the payment of $was applied towards her account balance We spoke with Ms [redacted] on October 26, 2016, and relayed the aforementioned information to herSince we value Ms [redacted] ’s patronage, we applied a one-time courtesy credit of $to her accountMs [redacted] has expressed her satisfaction with Sprint’s effort to resolve her concernWe apologize for any inconvenience this matter may have caused Ms [redacted] We appreciate Ms [redacted] taking time to provide details of her experience with our ordering process We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any frustration this matter may have caused Ms [redacted] If Ms [redacted] has any questions, she can contact the Executive and Regulatory Services Department toll free at ###-###-####, ext*** I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst

January 5, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] J [redacted] Sprint Account—xxxxx*** Sprint Case— [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] J [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s complaint, he disputed the validity of the two-year Subscriber Agreement associated with his phone line ending in *** After a review of Mr [redacted] ’s account records, we found that a change of ownership was completed on October 8, At that time, Mr [redacted] accepted the liability for the two-year agreement associated with the iPhone device, as well as the line of service This agreement would have been satisfied on March 9, Our records reflect that Mr [redacted] canceled services as a result of porting his phone number to a different carrier on December 22, However, prior to the cancelation of services, our Customer Care team removed the previously-referenced agreement and Mr [redacted] was not charged any Early Termination Fees Although the remaining balance of $is valid for service rendered, as a one-time courtesy to bring closure to this matter, we applied credits totaling $to offset the balance As a result, Mr [redacted] ’s account is closed with a zero balance If you have any further questions regarding this matter, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

Executive & Regulatory Services P.OBox Irving, TX April 6, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] , N [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that she switched her service to Sprint and elected the advertised $monthly service plan up to five lines of service She stated that she was informed her service plan include free international calls, but her January invoice reflected an account balance more than $1,mostly due to charges for international calls Although Ms [redacted] acknowledges that a credit was applied to offset the international charges, her subsequent invoice also reflected international charges that remain unresolved According to Ms [redacted] ’s inquiry, she canceled her account and is now requesting that we waive her account balance including the cancellation charges We regret any miscommunication that may have occurred regarding the details of Ms [redacted] ’s monthly service plan Our records reflect that Ms [redacted] activated her Sprint service in November During our April 4, 2017, conversation with Ms [redacted] , she informed our office that in December 2016, she was informed that she could make free international calls According to our account records, on December 19, 2017, Ms [redacted] inquired about the international calling and was informed that international calls to Canada were free, but calls to Iran or the UAE were $per minute As a courtesy, credits totaling $1,were applied to her account to offset the international charges reflected on her January invoice We have confirmed that her February invoice does not reflect international charges Unfortunately, Ms [redacted] elected to cancel her service on March 11, 2017, and Lease Cancellation and Lease Device Purchase charges were applied to her account We offered to waive the Lease Cancellation and Lease Device Purchase charges if she returned the phones to Sprint However, Mr [redacted] informed our office that she traded in the associated devices to her new service provider If I can be of further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I found their explanation as to how and why a phone should be unlocked completely unnecessary, as I already knew all of these requirements, and knew the phone met these requirements, which is why I attempted to contact them to begin withThey in no way addressed the many uncooperative operators who refused to unlock this phone, nor the ones who left me on hold for 40-minutes, forcing me to finally hang up and call again, and againYes, they did call me twice, the first time on CHRISTMAS EVE, the second, a week laterBoth times, instead of leaving a toll free number, they left one that could not be accessed my my cell phone! When they finally emailed, I responded right awayThey did finally unlock the cell phone, which is the resolution I needed, but in no way do I believe they deserve any rating higher than a D-Sprint is a company I will never do business with, and would advise others to steer clear of as wellPlease be advised that my email address should be changed to [redacted] [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOn the other hand, I just want to reinforce the the retail store Sprint located at [redacted] , Richmond, TX provided me a very dissapointed service and attention since Apple solved the problem in only secConclusion, I am satisfied with the resolution to close this case but it is very discourage to know that not call of attention for better service has been made to the store.Thank you Revdex.com for help me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, July ***

Thank you, Sprint did help after your request for a resolutionThank you[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]