Sprint Corporation

May 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she was offered a $per month price plan for three subscriptions, including Total Equipment Protection (TEP) However, her monthly bill fluctuates As a result, she requested that her monthly bill remain the same every month or to be allowed to terminate her service In our effort to provide clear communication about our features and pricing, Sprint publishes an overview of our service plans and any included features Our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes Our records reflect that on February 27, 2017, Ms [redacted] subscribed to our Unlimited Freedom plan for three lines for $per month, good through until March 31, In addition to TEP on two of the lines, the total was $before device charges and governmental taxes and surcharges However, one of her three lines of service recently upgraded to a new device and added our $TEP option and another line of service was charged a $subsidized fee due purchasing a discounted device, with a two-year Service Agreement ending on November 27, We spoke with Ms [redacted] on May 24, 2017, and apologized for any possible misunderstanding that may have occurred related to her monthly billing We explained that her most recent bill was higher than because of the subsidized phone charge on number ending in [redacted] and the $total equipment protection on phone number ending *** For an amicable resolution, we offered to apply a one-time $lump sum towards the $monthly subsidized phone charge for the remainder of the Service Agreement periodRegrettably, Ms [redacted] declined the resolution Although, Ms [redacted] continued to express dissatisfaction, we sustain that her basic monthly bill estimate including taxes and TEP is $before her device charges and removal of the $subsidized phone charge Subsequently, we made unsuccessful attempts by phone to contact Ms [redacted] on May and 26, 2017, in order to reiterate the benefits of her price plan and to confirm her acceptance of our resolution We regret any inconvenience this matter may have caused Ms*** If she would like to further discuss this matter, she can contact me directly by calling our office toll-free at ###-###-####, extension *** I am available Monday through Friday, from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

August 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Ms [redacted] stated that when she activated new Sprint service she was offered and accepted three free Tablets and was advised that the $monthly service fees would be waivedShe stated that after multiple attempts to correct the issue and return the devices, she was advised that monthly credits would be appliedHowever, after calling in each month to get service credits, she cancelled her Sprint service and continued to be billed a monthly data plan for the Tablets and was advised that her two-year service agreement had not been fulfilled As a result, she requested that Sprint review this matter and cancel her three Tablet devices, remove the balance owed on her account and any negative reporting to the credit agencies regarding this matter In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We contacted Ms [redacted] on August 24, 2017, and she requested that we respond in writingBased upon our research, our records reflect that Ms [redacted] activated new service on August 6, 2015, on phone numbers ending in 3762, and and accepted new two-year service agreements In exchange for those service agreements, she received the Tablet devices at no cost Our records further reflect that she requested to cancel the services on the above-mentioned phone numbers in June and was advised that the numbers would cancelled as of the last day of her billing period However, the phone lines were inadvertently not cancelledAs a result, we cancelled the services on the above-mentioned phone numbers effective immediately and applied credits totaling $to remove the balance owed on her accountAs a result, her account is closed and reflects a zero balanceAdditionally, we notified the third-party collections agency to cease further collection efforts and confirmed that the balance was not reported to the credit agencies We appreciate Ms [redacted] for taking time to provide details of her feedback regarding her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value her feedback and will utilize this input to improve our training and processes We regret the circumstances that led to her decision to cancel her services If I can be of further assistance with this matter, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

April 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Mr [redacted] regarding his account We appreciate your assistance in bringing our customer’s concerns to our attention In his inquiry, Mr [redacted] reports that he is not receiving the percent off iPhone promotional credit that was promised when he purchased his devices As a result, Mr [redacted] is requesting that he receive the credit he was promised We spoke with Mr [redacted] on March 30, 2017, and confirmed he should be receiving the percent off lease credit promotion on both lines of service because he has met the terms of the referenced promotion We reviewed his account and determined one line of service was receiving the credit; however, due to a set up error, the other line was not To resolve this matter, we applied a lump sum credit to Mr***’s account totaling $to honor the percent off his lease charges for the line ending in ***The invoices will continue to include the $lease charges through the remainder of the lease agreement During our conversation with Mr***, he accepted our actions as resolution to the issue If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Tuesday through Saturday from a.mto p.mSincerely, Katherine DExecutive Services Analyst

April 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] *** We appreciate the opportunity to address her account concerns According to the information provided, Ms [redacted] states that she was not satisfied with Sprint’s network performance in her area; therefore, she ported her numbers to another service provider As a result, she is disputing her account balance and requesting Sprint allow her to set up a payment arrangement for that amount she owes We spoke with Ms [redacted] on April 4, 2017, at which time, we addressed her account concerns We regret that her experience with service in her local calling area fell short of her expectations We informed her that we constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers During our discussion with Ms***, we confirmed that the disputed balance on her account represents Lease cancellation and device purchase charges assessed when she cancelled her lines of service prior to the fulfillment of the Lease termsOur records reflect that Ms [redacted] upgraded the device for her wireless line ending and on October 15, We also confirmed that she accepted our lease option on both devices and that she confirmed his agreement of the monthly payments by her signature on fileWhen she ported her numbers to another service provider on January 20, 2017, she was billed the Lease Cancellation Charge and Lease Device Purchase amounts for each deviceThese are valid charges and payable to Sprint Although Sprint has been unable to determine an error, in an effort to reach an amicable resolution to this matter, we agreed to credit the charges associated with her lease agreements with the return of her equipment in like new conditionUnfortunately, Ms [redacted] indicated that she gave the devices to her new carrier, therefore; we are unable to offset the disputed lease cancellation and accelerated charges However, in an effort to reach an amicable resolution, we applied credits totaling $to her account as a goodwill gesture to bring closure to this matterWe also advised Ms [redacted] that we don’t offer payment arrangements on cancelled accountsMs [redacted] accepted our credit and made a payment to satisfy the remaining balance The account has been finalized with a zero balance If we may be of further assistance with this concern, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean J Executive Services Analyst

July 11, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she has experienced recurring device-related issues but that we have declined to exchange her equipment for a different model or to allow her to upgrade her equipment early without additional costs She requested that we allow her the opportunity to upgrade her device with no early upgrade fee We regret any difficulty Ms [redacted] may have experienced with the use of her referenced device However, based on the nature of her reported issues, and because we have been unable to identify any error on the part of Sprint related to her equipment concerns, it will be necessary for us to speak with her directly in order to obtain her account security and obtain additional information that will aid in our investigation Unfortunately, during our brief conversation with Ms [redacted] on June 28, 2017, she was not available to speak with us, and our attempts to follow up with her via telephone and e-mail on June and July 5, 2017, to discuss her concerns in detail were unsuccessful To date, we have received not received any response from her We regret any inconvenience this matter may have caused Ms [redacted] We believe that we can fully address Ms [redacted] ’ reported concerns, and we look forward to having the opportunity to do so As such, if this issue remains unresolved, we invite Ms [redacted] to contact me by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Beatrice R Executive Services Analyst

August **, Revdex.com Ward Parkway, Suite Kansas City, MO 6** Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] *** We appreciate the opportunity to address his concerns Based on the information provided in Mr***’s inquiry, he is requesting that we unlock his Apple iPhone 6s deviceUnlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that Mr***’s iPhone 6s device associated with the phone number ending in [redacted] is eligible for SIM unlocking Please note that the SIM unlock information was transmitted to this device on August 8, We regret any inconvenience that this matter may have caused Mr*** If he needs further assistance with this matter, he can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

January 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that when she ported her telephone number to another service provider she paid her account balance; however, she received a collections bill for $ Further, she stated that she did receive a bill from SprintMs [redacted] requested that we remove negative reporting We regret any misunderstanding that may have occurred related to Ms [redacted] ’s referenced $bill Our records reflect that she purchased her device on December 12, 2014, with her acceptance of a two-year service agreement Because she canceled her services on July 24, 2016, prior to the fulfillment of her two-year service agreement, she was billed a $Early Termination Fee (ETF) plus taxes We did not find a Sprint billing error During our conversation with Ms [redacted] on January 13, 2017, we provided the information outlined above She stated that fulfilled her two-year service agreement We advised her that according to our records, she canceled he services on July 24, 2016, and the fulfillment date of her two-year agreement was in December As a result, she was billed a $ETF However, due to any miscommunication that my have occurred, we have contacted the third-party collections agency, and requested that further collection efforts on this account be discontinued Further, the outside collections agency will then update the credit bureaus to remove any negative reporting regarding this issue Please allow up to days for completion of this processWe regret any inconvenience Ms [redacted] may have experienced as a result of these concerns as well as the loss of her business If we can be of further assistance with these issues, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: The above referenced inquiry of Ms [redacted] has been received by our office and we appreciate your assistance in bringing our customer’s concern to our attention According to the information provided in his inquiry, Ms [redacted] was dissatisfied with coverage levels in her local calling area As a result she has canceled two lines of service on her account and is requesting that Sprint waive the accelerated device charges assessed at cancellation of the lines of serviceAdditionally, she notes that she was offered a $per line port in credit at the time of activation but only received the credit for one of three lines activated We spoke with Ms [redacted] on September 27, 2016, and explained that we constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers As stated in our Terms and Condition of Service, coverage is not available everywhere and varies Our coverage maps provide high level estimates of our coverage areas when using services outdoors under optimal conditions Coverage and service speeds are not guaranteed Coverage is subject to change without notice Additional information regarding our services and coverage maps may be viewed on our web site at www.sprint.com We regret that Ms [redacted] ’s experience with service in her area fell short of her expectations We are continually seeking ways to improve the quality of service provided to our customers with our ongoing commitment to improve coverage Effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/lease During our conversation with Ms [redacted] on September 27, 2016, we confirmed that our records reflect that she entered into Sprint Lease agreements on April 17, 2016, and that she confirmed by her signature on file Further, the lease device purchase information charge is also present on the Customer Summary which was signed by Ms [redacted] As a result, we maintain that the Lease Agreements and that the device purchase options for the devices not returned are valid In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing In an effort to amicably resolve these matters, we offered and Ms [redacted] accepted a one-time credit of $for the disputed promotion amount as well as additional funds towards her cancellation charges as a courtesy to her Ms [redacted] accepted this offer and verified confirmed that this resolved her complaint We regret any inconvenience that this matter may have caused the Ms [redacted] If I can be of further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: the adjustments were done by two seperate customer care repsand they both lied including managers they not only lies but sent out threating tex and phone calls to didconnect my service in fact my service was suspended on two seperate ocassions by me following the the total that was given to me on three different phonecalls to sprint and not only that as a customer its my job to call in to get accurate information from sprint customer care reps ,not for them to give me the run around since november ..and each time was lied to and given the wrong informationwhy are you saying that im just now being put on a granfather plan that and rep said she did near mos ago , but yet by me following up the lies in the process my phones keeps getting turn off for the balance of $this is bugus and im tired of running behind sprint just to get faulse information at my expensesprint maine goal is to get money and the heck with how they affect the customer financially with wrong , faulse, and lies as a customer they dont care p.s the first adustment was for the month that they lied and never did what they said they was going to do , and the second was to correct the previous representive that ever did what she said dhe had done , and so what happen to the other months the situation was never corrected Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, James B***

September 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] We appreciate the opportunity to address her concerns Based on the information provided in Ms [redacted] ’s inquiry, she advised that due to problems with her original phones, she placed an order to upgrade them She also advised that she changed the color of the devices, but she did not receive them Therefore, Ms [redacted] cancelled her services and returned her original devices to our warehouse And last, she is disputing the Early Termination Fee (ETF) assessed for the tablet We attempted to reach Ms [redacted] via e-mail and telephone on August 24, and 31, Ms [redacted] attempted to contact me on August 30, 2017, and via email again on August 31, We responded in kind and informed her that we needed to speak with her to verify her account security information before providing account details We tried to reach her again on September 11, 2017, and due to possible weather impacts, her phone was not in service Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify or authenticate that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and a security question and that the PIN or security question is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Upon our initial review, our records reflect the tablet line was assessed an ETF due to not satisfying the associated two-year agreement, which provided a deep discount at the point of sale Due to any possible misunderstanding regarding the ETF and final invoice charges, and to bring closure, we applied a credit to offset the ETF and applicable taxes Further, we confirmed that Ms [redacted] ’s account has not been reported to the credit bureaus We regret any inconvenience that these matters may have caused Ms [redacted] If she needs further assistance, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

September 28, To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention In the information provided, Ms [redacted] cited her dissatisfaction with performance of the original Slate 8” Tablet purchased more than days ago Ms [redacted] stated she was offered the option to exchange the Slate 8” for a new Apple iPad at no additional charge; however, she was unable to complete the exchange at a Sprint Retail Location Ms [redacted] requested to exchange the Tablet for a new Apple iPad at no additional charge We regret any misunderstanding that may have occurred during Ms [redacted] ’s original conversation on September 21, Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products Customers can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated) Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tablets However, if the device is returned in its original unopened package, no restocking fee is charged If the customer’s service plan required a service agreement, no termination fee is charged when they cancel within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation Customers are responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on their account through the deactivation date Please also note that premium content charges, overage minute charges, roaming charges, and applicable long distance and/or International charges will be billed on their final invoice This policy may not reflect the additional return policies of our authorized third-party dealers or retailers During our additional conversation with Ms [redacted] on September 28, 2016, we confirmed that she activated her new Aquos Slate 8” Tablet on July 11, Therefore, we respectfully decline Ms [redacted] ’s request to exchange the Tablet for a different device at no charge As a gesture of goodwill, and in an effort to reach an amicable resolution, we offered Ms [redacted] the option to cancel the installment agreement TM-executed on July 11, 2016, and return the Aquos Slate 8” Tablet, in good condition In exchange for the return, we will credit the remaining equipment balance of $210; which was accessed to her Sprint account on September 28, 2016, when we cancelled the above mentioned installment agreement Furthermore, our records reflect that Ms [redacted] activated a new line of service when she purchased a new Apple iPad Air on September 28, Ms [redacted] confirmed that her issues have been addressed and resolved to her satisfaction We regret any inconvenience these matters may have caused but believe that Ms [redacted] ’s reported concerns have been fully addressed If she requires additional assistance with these issues, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me at this pointI must express my disappointment with SprintThe fact that I had to file a complaint to get them to act on this matterI lost well over hours to get this resolution Regards, [redacted]

Tell us why here...April 6, Revdex.com Ward Parkway, Suite Kansas City, MO [redacted] Re: Revdex.com Case [redacted] , [redacted] M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] M***, submitted on March 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the inability to receive her two $Referral Reward Cards for the two customers that she referred to SprintMs [redacted] also stated that she had an unfavorable customer service experience while attempting to resolve this matterMs [redacted] requested that Sprint review this matter and honor the Referral program Sprint has reviewed Ms***’s complaintSprint’s Referral Rewards program allows customers to refer friends or family members to Sprint and for a limited time, both will receive a $American Express Reward Card for every new line of service activatedNew referrals are required to activate a new line of service and be on a qualifying plan with a phone purchase via an Installment Billing or Leasing agreementAdditionally, the referee must be a new-to-Sprint account and adding a line to an existing account is not eligible According to our records, Ms [redacted] established phone numbers ending in [redacted] and [redacted] on January 29, At that time, she activated devices via Sprint’s Leasing programWe have investigated Ms***'s concerns and confirmed that the registrations were done correctlyHowever, both the customers were denied since the referee first activated her account before the new referral, the referred customer must unlock the offer which is sent by the referrer first prior to opening a Sprint account and activate the linesCurrently, Sprint’s Promotion group is further investigating this matter, which will take to business days We spoke with Ms [redacted] on April 5, 2017, and relayed the aforementioned information to herTo satisfactorily resolve this matter on April 5, 2017, we applied a one time courtesy adjustment of $in exchange for the two $American Express Reward CardMs [redacted] expressed her satisfaction with the resolution provided to her We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial teams for further review We regret any inconvenience these matters may have caused Ms***If Ms [redacted] has any additional concerns related to this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at [redacted] , ext.***I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Vanessa [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12166272, and find that this resolution is satisfactory to me Regards, [redacted]

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] S [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above–referenced complaint of Mr [redacted] S [redacted] submitted on July 12, We appreciate your assistance in bringing our customer’s concerns to our attention According to the information provided, Mr [redacted] stated that he purchased a screen protector for his device at a local Sprint Retail Store locationHowever, his accessory was defective and attempted to exchange it at the Retail Store location, without success Mr [redacted] also expressed his concerns with his interactions with the Sprint Retail Store representativeTherefore, Mr [redacted] requested that Sprint review this matter and provide him with an amicable resolution Sprint has reviewed Mr [redacted] ’s complaintWe spoke with Mr [redacted] on July 20, 2017, and in an effort to ensure a satisfactory and mutually acceptable resolution, Sprint has agreed to apply a one-time adjustment of $to offset a portion of the accessory chargeMr [redacted] confirmed that he was satisfied with the resolution provided We appreciate Mr [redacted] taking time to provide details of his experience with at the Sprint Retail Store locationPlease be assured that this experience is not indicative of the level of service we expect from our employees The feedback provided has been forwarded to the appropriate management staff for further review If I may be of further assistance with this matter, Mr [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-#### I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive Services Analyst

August 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: File [redacted] , [redacted] Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service she received while trying to resolve a phone order that was shipped to an incorrect addressMs [redacted] is requesting that the phones that were shipped to the wrong address be replaced We spoke with Ms [redacted] on August 8, 2017, regarding her concernsWe confirmed that on July 7, 2017, an order was place for two iPhone devicesRegrettably, the incorrect shipping address was included on the orderTo address this matter, we processed a replacement order on August 3, 2017, for a new iPhone 128GB Rose and a new iPhone 32GB Black at no additional costMs [redacted] will continue payments on both device for the duration of the original Lease AgreementsMs [redacted] confirmed that she had no other concerns We regret any inconvenience this matter may have causedIf we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Michael GExecutive Services Analyst

June 13, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] advised that when he upgraded his device back in December 2016, he took advantage of the ongoing promotion where he will get 50% off the installment billingHe further advised that he has been trying to get it resolved since December As a result, Mr [redacted] is requesting that we apply the discount We regret any frustration that Mr [redacted] may have experienced regarding the 50% discount not applying We attempted to contact Mr [redacted] via the e-mail provided, [redacted] on June 2, 6, and 12, 2017, to discuss his complaint in detail, but we were unable to reach himWe also mailed a letter to the address on file on June 9, 2017, asking Mr [redacted] to contact us Although we have not had the opportunity to speak with Mr [redacted] directly, our record reflects that on December 12, 2016, Mr [redacted] purchased a device under 24-month installment billingWe also confirmed there was an ongoing 50% promotion offer for the installment billingAccordingly, we adjusted $off the $monthly installment for the six months he was billed for the full amountWe then setup recurring credit of $for the remaining months If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shola AExecutive Services Analyst

February 27, Kansas City Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # xxxxxx***, [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] submitted on January 30, We appreciate your assistance in bringing our customers’ concern to our attention In Mr [redacted] ’s filing, he expressed his dissatisfaction with the monthly lease charges assessed to his account after he participated in Sprint’s iPhone 6s 64GB Buy-One-Get-One (BOGO) promotional offer in September According to Mr [redacted] , he tradhis iPhone 5s device in exchange for a credit of $48, which he stated was not applied to his accountMr [redacted] stated that he remitted a $deposit at the time of purchase to reduce the cost of his monthly lease charges; however, the $was not applied to his accountMr [redacted] asserted that misconduct was initiated by a third-party retail employee who purchased a Bluetooth speaker with the $Mr [redacted] remitted at the time of his purchaseAdditionally, Mr [redacted] stated that the third-party retailer security tapes show that he neither purchased nor left the third-party retail location with the Bluetooth speakerLastly, Mr [redacted] expressed his dissatisfaction with three lines of services being enrolled in Sprint’s Total Equipment Protection (TEP) planTherefore, Mr [redacted] requested that Sprint review these matters and adjust his account accordingly Sprint has reviewed Mr [redacted] ’s complaint According to our records, Mr [redacted] visited a third-party retail store and established service with Sprint on phone lines ending in [redacted] and [redacted] on September 7, At that time, he leased two iPhone 6s 64GB devicesFor further information regarding Sprint’s leasing program, please visit www.sprint.com/lease Based on our investigation into this matter, we are unable to substantiate that any misconduct was initiated by a third-party retail employee on Mr [redacted] ’s account Furthermore, we are unable to substantiate that he tradan iPhone 5s device at the original point of saleAs such, we must respectfully deny Mr [redacted] ’s request to provide him with a credit of $credit to his account We regret any miscommunication Mr [redacted] may have received with regard to the iPhone 6s 64GB BOGO promotionPlease note that effective July 15, through August 11, 2016, the iPhone 6s 64GB BOGO promotion was available to new and existing customers that leased or purchased iPhone 6s devices via a new line of service or one upgrade with one new line of service via a Lease or Installment Billing Agreement Customers would pay the monthly lease or installment billing charge on one device and receive a monthly service credit for the second device based on the length of the selected term Regrettably, Mr [redacted] was ineligible to participate in the referenced promotion since he activated services after the promotion expired Please note that we have engaged the third-party retail stores management team with regard to the offered BOGO promotion in February Although we have not identified any errors on Sprint’s part, the third-party retail store management team agreed to apply a one-time courtesy adjustment of $to Mr [redacted] ’s account to offset the BOGO promotion for 17-months in order to amicably resolve this matterIn addition, the third-party retail store mailed Mr [redacted] a refund check of $to his address on file to address his deposit concern Upon further review of the account, we have confirmed that Sprint’s Total Equipment Protection (TEP) program was added on phone lines ending in ***, ***, and [redacted] on September and 14, 2016, and subsequently removed on November and 7, 2016, and January 27, To satisfactorily resolve this matter, we have applied a total adjustment of $to Mr [redacted] ’s account to offset the monthly TEP charges and applicable taxes that were assessed on the above phone lines We spoke with Mr [redacted] on February 8, 2017, and relayed the aforementioned information and resolution to him Mr [redacted] expressed his satisfaction with the resolution providedAs such, we are confident that his concerns were addressed and resolved to the best of our ability We regret any inconvenience Mr [redacted] may have experienced while attempting to resolve this matter If I may be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday, between 9:a.mand 6:p.m., Eastern Time Sincerely, /s/ William S William SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Complaint Detail / ProblemComplaint Type:Billing or Collection IssuesselectProblem:I had fraud issue with my account, I had someone put two phone lines on my account without my permissionSprint took off the lines and took off some of the fraud chargesI was told by the Sprint Fraud Department that I will have $dollar charge on my account left from the from the fraud chargesBy the next billing cycle the charge will be goneThe next billing has came and now they won't take my $charge off until April and these fraud charges happen in February , I was told by sprint that these investigation and fake charges take days to come off.TranslateDesired Resolution / OutcomeDesired Resolution:Billing AdjustmentselectDesired Outcome:I want theses charges take off my account immediately, it will effect my service and I didn't create these charges Regards, [redacted] ***