Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kendrick M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I would like for y'all to put dollar credit on my accoint Regards, [redacted]

April 6, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Mr [redacted] We appreciate the opportunity to address his concerns Based on the information provided in the inquiry, Mr [redacted] states that he purchased phones on December 17, 2016, and took the phones to the store one week later to activate them and decided to exchange them for a different phone model Mr [redacted] also advises that the phones were not in stock and had to wait a couple weeks to port their numbers and activate the phonesHe further advises that he received an invoice with higher charges than he expected As a result, he canceled his service and returned the phonesTherefore, Mr [redacted] is disputing the account balance because he states that he was within the 30-Day Satisfaction Guarantee period Our records confirm that Mr [redacted] established his Sprint account on December 17, 2016, and canceled his last line of service on January 31, Because of the backorder on the iPhones, and waiting to port his numbers, he is still eligible for a refund per the terms of our 30-Day Satisfaction Guarantee period Accordingly, we confirmed that Mr [redacted] returned his phones, and his account has been credited for the accelerated equipment charges, activation fees, and applicable taxes, leaving a balance for monthly charges As part of the 30-Day Satisfaction Guarantee period, we will waive monthly charges for the calling plan Therefore, we negated the account balance Mr [redacted] ’s account is now in final status and reflects a zero balance We regret any inconvenience that this matter may have caused Mr [redacted] If he needs further assistance, he can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

According to the information received, Ms [redacted] stated that he was quoted a monthly rate of approximately $ However, her invoice has exceeded the quoted amount According to Ms [redacted] , she was offered a Lease One Get One (LOGO) Free as part of a promotional offer for her upgraded iPhone device She also states she was advised that she would receive her employer discountHowever, her account did not reflect the creditMs [redacted] requested that Sprint review this matter and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and website at www.sprint.com have not deviated from the published information With respect, we would note that any invoice balance estimate provided by Sprint would not constitute a promise of future invoice balances Changes to taxes, service plan selections including the addition of a device Lease or Installment billing option, additional purchases or subscriptions, could result in invoice balance changes In order to receive a discount through the Sprint WorksSM Program, upon activating new Sprint services, customers must provide proof of eligibility within days and must continue to revalidate that they remain eligible for this discountStarting on July 29, 2012, customers are required to revalidate their eligibility for the discount when upgrading a device on subscriptions with an existing discount, and for subscriptions when months has passed since their previous validation Once eligibility is validated, customers are not prompted to validate eligibility again for at least months To complete the validation request customers may visit www.sprint.com/verify Should the validation process not be completed the account will not receive the discountFurther, as stated in the Terms and Conditions of the Sprint Works Program, not all service plans are eligible for discount Upon upgrading their devices, Ms [redacted] was provided with a clear disclosure of her monthly recurring charges and equipment purchases and all other applicable fees and chargesFurthermore, we were able to locate signed copies of the electronic service agreement which includes a description of the charges in question and the monthly credit depicted of $27.09, which indicates that the discount will may not reflect on the invoice of to billing cyclesBased on our review, we were unable to identify any miscommunication regarding the terms of her plan or other monthly charges on Sprint’s part during the activation of their current devices Upon receipt of Ms [redacted] ’s complaint, and authorized user on the account, we forwarded her complaint to our retail management team who contacted Ms [redacted] Dixon directly and addressed her concernsFurther, Ms [redacted] was advised her employer discount will not be applicable with the price plan currently on the accountMs [redacted] was contacted on September 11, and confirmed her satisfaction with our resolution We appreciate Ms [redacted] ’s taking time to provide details of her experience with our customer service representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further review

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] *** submitted on April 9, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to address her billing concernsMs [redacted] expressed her dissatisfaction with the inability to receive her final detailed billing statement, after she ported-out phone number ending in [redacted] to another wireless service provider effectively cancelling her services with SprintMs [redacted] requested that Sprint review this matter and provide her with a copy of the final detailed billing statement Sprint has reviewed Ms***’s complaintOur records indicate that Ms [redacted] visited a local Sprint Retail Store location with the intent to upgrade the device associated with phone number ending in [redacted] on January 11, At that time, she purchased a Samsung Galaxy SEdge Plus device via Sprint’s Monthly Installment Billing programAdditionally, Ms [redacted] added a line of service ending in [redacted] to support the use of a Sprint AIRAVE device that was issued to her at no additional cost toward assisting with signal reception issues on September 20, Lastly, Ms [redacted] established phone line ending in [redacted] and purchased a Samsung Galaxy Tablet device Sprint’s Monthly Installment Billing program on April 22, After further review of our records, Sprint confirmed that Ms [redacted] ported-out phone number ending in [redacted] to another wireless provider on January 11, 2017, effectively cancelling her services with Sprint; however, her lines of services associated with phone lines ending in [redacted] and [redacted] were not ported-out and there was no request to cancel servicesAdditionally, Ms [redacted] contacted Sprint’s Customer Care department on February 14, to request a final billing statementAs stated in our Terms and Conditions of Services, Sprint bills in monthly incrementsIf a customers’ device is suspended due to being lost/stolen, they are still responsible for the monthly charges and any equipment agreement associated to that line of serviceUnfortunately, the most recent billing statement prepared as of February 14, 2017, would not have reflected the applicable equipment cancellation charges We spoke with Ms [redacted] on April 11, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we confirmed that Sprint had offered to provide a copy of Ms***’s billing statement to be sent via mail; however, she did not agree with the $reprint fee charged by SprintWhile on the phone with Ms [redacted] we addressed her remaining lines of services currently suspended due to nonpaymentMs [redacted] remitted a payment of $in order to satisfy the terms of her respective Installment Billing Agreement associated with the line of service ending in [redacted] and we arranged a return kit for the Sprint AIRAVE 2.5+ device associated with phone number ending in [redacted] and scheduled the cancellation of the remaining lines of services associated with phone line ending in [redacted] and [redacted] for the end of her current billing cycle on May 7, In order to provide an amicable resolution and closure for this matter, Sprint agreed to provide a reprint of the most recent March billing statement and waive the $reprint feeWe scheduled an additional follow up contact attempt regarding the scheduled cancellation of the lines of services associated with phone lines ending in [redacted] and [redacted] on May 7, Ms [redacted] confirmed she was satisfied with our resolution and had no further concerns We appreciate Ms [redacted] taking time to provide details of her experience with Sprint’s Customer Care departmentWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and will utilize her input to improve our training and processes We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, David H Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I will try and get [redacted] to call within the next hours Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

August 31, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , Kristie Marie V [redacted] Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsKristie V [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, MsV [redacted] stated that she upgraded her daughter’s device and since then, she has waited for a return kit to facilitate the return of her device She also stated that she has not received the $monthly credit to offset her lease charge and that she was advised that it could take up to two months to receive the creditShe further stated that she contacted Sprint because her account was enrolled in our automatic payment program, but her payment was not processed and she noticed that her account listed an incorrect e-mail address Additionally, she stated that one of our representatives advised her that her account issue would be resolved, a return kit would be mailed to her, and that a credit would be applied to her account for her troubles However, she did not receive either the credit or the return kit Further, she stated that she spoke with our Fraud department on August 5, 2017, and her online account issue was resolved within minutes And finally, MsV [redacted] stated that she was billed a $Lease Device Non-Return Fee As a result, she requested that we credit her account $for Non-Return Fee, $for her leased device, and a $credit to compensate her for the time is has taken to resolve her reported concerns We regret any delay that may have occurred in resolving MsV [redacted] ’s billing issueOur records reflect that she is receiving a $monthly credit to offset her lease charge and that a credit totaling $was applied to her account on August 2, 2017, to offset the Lease Device Non-Return Fee Furthermore, our records reflect that on August 5, 2017, as a goodwill gesture, MsV [redacted] was offered an $account credit, which she accepted We spoke with MsV [redacted] on August 11, 2017, and outlined the aforementioned findings Further, although no additional account credit is warranted, in our effort to reach an amicable resolution, and bring closure to this matter, we offered her an additional $goodwill credit; however, she declined our offer We agreed to have MsV [redacted] ’s request for additional credit reviewed by our executive management team about her dissatisfaction and follow up with her We attempted to reach her again by telephone and email on August 29, and 30, 2017; unfortunately, we were unable to reach her Respectfully, our final offer to MsV [redacted] is our outlined $goodwill credit Should MsV [redacted] reconsider and decide to accept our credit offer, she will need to contact our office within the next days We respectfully decline MsV [redacted] ’s request for a $account credit We appreciate MsV [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representatives, as we are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused MsV [redacted] and appreciate her business If we can be of further assistance regarding these matters, or if she would like to accept our offer, MsV [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

Tell us why here...April 6, Revdex.com Ward Parkway, Suite Kansas City, MO [email protected] Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] ***, submitted on March 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the inability to receive her two $Referral Reward Cards for the two customers that she referred to SprintMs [redacted] also stated that she had an unfavorable customer service experience while attempting to resolve this matterMs [redacted] requested that Sprint review this matter and honor the Referral program Sprint has reviewed Ms***’s complaintSprint’s Referral Rewards program allows customers to refer friends or family members to Sprint and for a limited time, both will receive a $American Express Reward Card for every new line of service activatedNew referrals are required to activate a new line of service and be on a qualifying plan with a phone purchase via an Installment Billing or Leasing agreementAdditionally, the referee must be a new-to-Sprint account and adding a line to an existing account is not eligible According to our records, Ms [redacted] established phone numbers ending in [redacted] and [redacted] on January 29, At that time, she activated devices via Sprint’s Leasing programWe have investigated Ms***'s concerns and confirmed that the registrations were done correctlyHowever, both the customers were denied since the referee first activated her account before the new referral, the referred customer must unlock the offer which is sent by the referrer first prior to opening a Sprint account and activate the linesCurrently, Sprint’s Promotion group is further investigating this matter, which will take to business days We spoke with Ms [redacted] on April 5, 2017, and relayed the aforementioned information to herTo satisfactorily resolve this matter on April 5, 2017, we applied a one time courtesy adjustment of $in exchange for the two $American Express Reward CardMs [redacted] expressed her satisfaction with the resolution provided to her We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms***’s feedback and that her concerns have been forwarded to the appropriate managerial teams for further review We regret any inconvenience these matters may have caused Ms***If Ms [redacted] has any additional concerns related to this issue, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext.####I am available Monday through Friday between a.mand p.m., Eastern Time Sincerely, Vanessa [redacted] Executive Services Analyst

July 7, To Whom It May Concern: Thank you for forwarding the above-referenced inquiry to the Sprint Executive & Regulatory Services department We appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attention In his inquiry, Mr [redacted] indicated that although he linked his mother to a Family Plan and paid for services Boost Mobile was unable to activate his mother’s device without a $fee He requested compensation totaling $for the plan costs, activation fee, and costs incurred by securing services for his mother with a new provider We spoke with Mr [redacted] regarding this matter on July 7, 2016, and explained that due to an inadvertent error the Family Plan was not configured correctly, which led to the issues he reported Due to the inconvenience this matter caused Mr [redacted] we applied credits totaling $to his Boost Mobile account He expressed his satisfaction with our handling of his concern We regret any inconvenience this matter may have caused Mr*** If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, [redacted] *Executive Services Analyst

August 4, John [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] E *** Case [redacted] Dear Mr [redacted] :On June 26, 2017, Sprint received an inquiry submitted by your office on behalf of [redacted] E *** According to the information provided, Ms [redacted] is having difficulty obtaining her final Sprint invoice She is requesting this bill that outlines her itemized billing for cancelling services so it can be submitted to her new carrierAfter multiple contact attempts by phone, email, and written correspondence on June 26, 27, and 31, 2017, we were unable to speak with Ms [redacted] directly In an effort to address Ms***’s concerns, we have reviewed her inquiry and account In accordance with Ms***’s request, we sent her final invoice to the [redacted] ***, New Braunfels, TX address listed on her Sprint account.If additional assistance is required, Ms [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time.Sincerely, ***h A.Executive Services AnalystTell us why here

October 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] - Devyn M [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MsDevyn M [redacted] We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] stated that she purchased a pre-owned Apple iPhone 6s Plus device from Sprint Ms [redacted] stated that the device was received with damage, an after market charger, and a discolored screen She stated that after a month, the screen began cracking when it was not in use Ms [redacted] stated that when she contacted Sprint for assistance, she was advised that she was beyond the return timeframe and that she had no insurance on the device, and would have to pay full price to have the device replaced Ms [redacted] stated that when she took the device to be repaired, she was advised by an independent third-party store that the device was repaired with after market parts and missing screws She requested that she receive a replacement pre-owned Apple iPhone 6s Plus with like-color and memory The pre-owned iPhone is available at a lower cost for customers looking to build or repair credit They are inspected and are delivered in good, working condition Pre-owned devices include a charger of OEM quality The devices include a Sprint 14-day Satisfaction Guarantee Devices may be returned to the store within the days Anything outside of the days needs to go through the warranty process and a claim must be submittedThe pre-owned iPhone comes with a 90-Day Limited Replacement Warranty and a restocking fee may apply AppleCare nor Total Equipment Protection (TEP) is not available for pre-owned devices To file a warranty claim, customers may call ###-###-#### between the hours of 6:a.mand 11:p.m., Central Time to submit a claim under this Limited Warranty Upon our review of this matter, we were unable to verify that the device was received with any damage, as we have no record that Ms [redacted] reported any damage prior to the 14-day return periodAlthough we were unable to identify a a Sprint error related to this matter, as a gesture of goodwill, we applied a credit of $to Ms [redacted] ’ Sprint account to offset one half of the remaining Installment Agreement remaining on the device in question Accordingly, with the noted courtesy gesture, we consider this matter fully addressed and resolved We appreciate Ms [redacted] ’ taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] ’ concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have caused If we can be of further assistance, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Twana T Executive Services Analyst

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Lynette [redacted] , an end-user on Ms [redacted] ’s Sprint account We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] expressed dissatisfaction with having to visit a local store to change her PINMs [redacted] cited additional concerns with the following: billing, possible upgrades, and accessing the best deals for existing customers We have made multiple attempts to contact Ms [redacted] regarding her concerns We attempted to contact her via telephone and e-mail on July 26, Additional attempts were made by phone on July 27, 28, and 29, all advising her we received her inquiry and would need to speak with her directly In addition, a letter was sent to her billing address on August 1, Unfortunately, we have been unable to speak with her Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Ms [redacted] to confirm her security information so we can discuss the account with Ms [redacted] and address her complaintWe look forward to speaking with Ms [redacted] and would encourage her to contact us at his earliest convenience at number referenced below We regret any inconvenience this matter may have caused If Ms [redacted] ’ concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday, and Wednesday through Saturday, between 7:a.mand 3:p.mCentral Time Sincerely, Travis M Executive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] on behalf of the account holder, Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the complaint, Ms [redacted] indicated was offered free devices after the purchase of one device, but is not receiving the service credits for the promotion She attempted to resolve the matter through our customer service department and our store but is requesting that we review the matter From February through April 21, 2017, we had a promotion to buy any smartphone and receive a free Samsung JEmerge device free This promotion allows a customer to purchase any smartphone via installment or lease and receive up to nine Samsung JEmerge devices free after a monthly service credit The Samsung Jdevices must be purchased via installment to be eligible for the promotion We spoke with the account holder [redacted] , and he gave us permission to speak with [redacted] We reviewed the account and confirmed five new lines of service with Samsung JEmerges purchased via device installment were activated on February 19, Therefore, Mr [redacted] is eligible for the promotion However, the service credits on four of the devices are not awarding To resolve the matter, we issued a credit to offset the device cost from February to current In addition, the promotion has been applied to the account effective July 21, Moving forward, Mr [redacted] will be assessed installment charges for five devices, but will receive monthly credit to offset four of the charges We will follow up and review the next invoice to confirm the promotion awards We apologize for any inconvenience this matter may have caused Mror Ms [redacted] If Mror Ms [redacted] has any additional concerns regarding this matter, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: they still are avoiding the issueshe called me but I have a job just like she do , I work from 7:30- 4:i call her back on my lunch and I dont get an answerand as for paperwork they sent to my house, I never received any paper work from themthey have that same promotion running now and I dont see where it states anything about what she is sayingi have sent u the promo they have which is the same one I applied forstill dont tell me why he phone was for but I have a contract which by the way is not signed because they never sent a copy of the contract for $just not going to go back and forth with them they know the promotion that was out and that they are scaming people out of moneyI am not going to keep going back and forth I can just go to another companyI have been a loyal customer of boost for over years but I have not problem taking my business some place else, if they cannot honor the advertiement that they put online Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Not only has my problem been resolved but the owner of the store I had issues with has contacted me and followed up [redacted] has more than just resolved this issue but exceeded my expectationsI can not tell you how much I appreciate his assistance and kindness I definitely wish to accept this resolution of this case and I thank everyone involved, especially ***God Bless you Regards, [redacted]

already last week filed a complaint on sprint and their horrible customer service....this is a follow up tobmy bill still being hundreds of dollars when it's supposed to be $A rep from the executive office of sprint who handles the Revdex.com complaints said she would follow up with me in hours and I have heard nothing and it's been over hours and still recieved a bill today saying I still owe $Below is my situation: [redacted] , Good afternoon(eastern standard time), Just following up on my bill status because I received this bill in the mail just now saying I owe $Doing a follow up because the situation is still not correctedOn Thursday, May 11, we spoke at 02:pm eastern standard time on the phone for minutes and you reassured me you would be following up within hoursWell it's been overhrs now and I have heard NOTHINGAt this point what is Sprint going to do to make this right???? I received a paper bill in the mail today for $and no follow up within hrs? I would like to be credited for at least months now or be able to opt out of my contract, because the sprint executive and regulatory services can't even keep their wordYour customer service is the worst I have ever dealt with [redacted] On May 9, 2017, at 6:PM, [redacted] B wrote: Dear Mr [redacted] : Thank you for your inquiryYour inquiry was forwarded to the Sprint Executive & Regulatory Services Department, and I have been asked to address your account concernsPlease accept my apology for any inconvenience you may have experienced as a result of these issuesWe would appreciate the opportunity to discuss your concerns in detailPlease contact me by calling this department toll-free at ###-###-####, extension/PIN ***Please reference case [redacted] at the time of your callI am available Monday through Friday from 8:a.mto 4:p.m., Central TimeSincerely, [redacted] BExecutive AnalystI would like to credited at least months service or opt out of my contractThis is the executive office of sprint and they can't even handle customer service properlyHORRIBLE AND UNACCEPTABLETHE WORST CUSTOMER SERVICE I HAVE EVER EVER DEALT WITH!!!! Regards, [redacted]

April 20, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Case— [redacted] Dear Mr [redacted] : Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate you bringing this matter to our attention In Ms [redacted] ’s complaint, she stated that she received an offer to upgrade her device to the iPhone at a discountMs [redacted] stated that when she attempted to take advantage of that offer online, she was unable to do so Ms [redacted] requested that we honor that offer During our conversation with Ms [redacted] , she confirmed that she was able to upgrade to the iPhone at the discounted rate We appreciate Ms [redacted] for taking the time to provide us with the details of her experience with our customer service team We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If Ms [redacted] has any further questions regarding his matter, she can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Analyst

January 13, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above referenced inquiryWe appreciate your assistance in bringing our customers’ concern to our attention According to the information received in his inquiry, Mr [redacted] stated that at the point of sale on November 27, 2015, he was advised that his monthly charges would be $179, including taxes and feesHe stated that his monthly bill is higher than what he was advised it would beHe stated that we advertise that Sprint’s rates are lower than our competitors, which he believes is inaccurateIn addition, he stated he experiences difficulty when attempting to access his account onlineAs a result of the above issues, Mr [redacted] stated he requested to cancel his service with a waiver of any charges and was denied since he was past our day trial periodHe is requesting a resolution to these issues In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsA Customer can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is chargedIf the service plan required a service agreement, no termination fee is charged when cancelled within days of activation and the product is returned complete and undamagedAdditionally, we will refund any activation fees within three days of activationThe customer is responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date Our records reflect that a transaction summary was provided to Mr [redacted] at the point of sale with his signatureIt reflects a monthly total in the amount of $181, before taxes and fees We spoke to Mr [redacted] on January 12, 2016, and provided him with the above-referenced informationAlthough we sustain that his charges are valid, in and attempt to reach an amicable resolution, we offered and he accepted a credit for four activation fees and an additional credit of $toward his monthly service chargesAs a result, a credit in the amount of $was applied to his accountIn addition, we advised him that he must register at www.sprint.com to be able to access his account Mr [redacted] stated that he considers the issue resolved to his satisfaction We regret any inconvenience that this matter may have causedIf I can be of further assistance, I can be reached at the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***I am available Monday through Friday, between 9:a.mand 5:p.m., Central Time Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Hugh [redacted] **

e appreciate your assistance in bringing our customers’ Boost Mobile concerns to our attentionIn his inquiry, Mr [redacted] requested that his daughter’s Boost Mobile branded iPhone 5c be unlocked for use with another carrier Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of your device to allow you to insert another carrier’s SIM card (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.boostmobile.com/unlock Boost Mobile will unlock a device under the following circumstances: The device has not been reported as lost or stolen or otherwise flagged as ineligible to be unlocked The device has been active on the associated account for at least months with the account active at that time We regret any possible misunderstanding that may have occurred regarding the unlock request for this deviceHowever, after a review of our records, we have confirmed that the device associated with phone number (XXX) XXX- [redacted] is eligible for DSU unlockingPlease note that the SIM Unlock code was transmitted to the device in question on March 8, We are unable to provide any assistance with activating the device on another provider’s network We regret any inconvenience this matter may have caused Mr [redacted] If he has any further questions or concerns regarding this matter he can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] * Executive Services Analyst