Sprint Corporation

July 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] , submitted on June 22, We appreciate your assistance in bringing Mr [redacted] ’s concerns to our attention According to Mr [redacted] ’s filing, he stated that a Sprint account was established using his name without his authorizationMr [redacted] requested that Sprint review this matter and provide resolutionSprint has reviewed Mr [redacted] ’s complaint, based upon the investigation by our Fraud Management group, we confirmed subscription fraud and a settlement letter was mailed to Mr [redacted] regarding this matter We appreciate Mr [redacted] taking the time to provide us with the details of his experience with Sprint and our Customer Care groups We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] ’s feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:as is illustrated on the attachment the bill for this month still reflects the two I phonesThe representative of Sprint was to remove the extra charge until the situation correctedThe charges were not removedThe bill still reflects the disputed charges Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Keila [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as I have called Terrance time and left voicemails for him to call me back and he has still not called me back and u have proof I have called him also where he said they have reviewed my bull and it's before taxes well if he would read my complaint I was told when U signed up it would be AFTER TAXES AND EVERYTHINGSo he has not resolved anything just avoiding me.I Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

July 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** Thank you for forwarding our customers concerns to our attention In her inquiry, Ms [redacted] indicated her bill was $per month, but increased to $280, and she canceled her service as a result She was leasing her devices and stated we refused to allow her to return the devices as they were damaged, and she was billed $1,Ms [redacted] is requesting assistance with these matters We reviewed Ms***’s account and confirmed she had four lines of service Furthermore, the devices on three lines of service were purchased via lease One line of service was an iPad purchased via installments We confirmed her cost of service dispute of $was previously addressed and resolved Our lease program allows customers to purchase an eligible device and the customer is billed a monthly lease charge for the device If a customer terminates the lease early, the remaining lease payments are due immediately and a customer must return their device or will be required to pay the purchase price option amount outlined in the lease Ms [redacted] canceled her lines of service associated with leases As a result, she was assessed a lease cancellation fee and End of Lease (EOL) purchase price for each line If a leased device is damaged and it is returned, the customer is assessed a damage fee per the lease terms During our conversation with Ms [redacted] on June 26, 2017, we discussed the lease and accelerated device charges for each of her lines of service Phone number ending [redacted] was leasing an iPhone and she was assessed a $lease cancellation fee and $EOL fee We issued credit of $towards her cancellation fees, and the new cost is $ On her iPad line of service purchased via device installments, it was assessed $accelerated device fee She indicated her new service provider will be reimbursing her the fee She requested that we mail her a copy of the April invoice, which she did On line of service ending ***, she indicated this device had a cracked screen She was assessed a $lease cancellation fee and $EOL fee As a gesture of goodwill, we issued credit of $towards her cancellation fee, and the new cost is $ Last, on her phone number ending [redacted] it was assessed $lease cancellation fee and $EOL fee She stated she did not have this device anymore As a gesture of goodwill, we issued credit for $ We were unable to identify a Sprint billing error Ms [redacted] was assessed the lease cancellation fees and accelerated device charge according to her purchase terms The credits applied towards these fees were as a courtesy only In addition, we will allow Ms [redacted] days to pay off her account balance We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If she needs further assistance, she can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] stated that, when she activated services with us, she was offered three $promotional gift cards for porting her mobile numbers to Sprint from another carrier but that we have subsequently informed her that she is not eligible for that promotion She requested that we honor the $gift cards as offered We regret any misunderstanding that may have occurred related to our referenced promotion However, as we explained during our April 11, 2017, conversation with her, we no record of any promotional offer such as she described Ms [redacted] indicated her understanding of that information and requested that we allow her to return her two devices to one of our retail locations in exchange for our offsetting her outstanding equipment charges in full Based on our review of Ms***’s reported concerns and additional information she provided, we agreed to credit the accelerated equipment charges upon the return of the devices associated with her canceled Sprint lines of service to the point of sale within the next 14, in good working condition Ms [redacted] is aware that those credits will be applied only after we confirm our receipt and the condition of the devices and indicated her satisfaction with our resolution We regret any inconvenience these matters may have caused Ms [redacted] and the loss of her business If we can be of further assistance related to these concerns, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

Tell us why hereAugust 7, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] *** Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with her device and the level of Sprint network service available in her area She stated her device is getting hot and that Sprint advised her that this was a manufacturer’s defect and was referred to a Sprint store to exchange it for a new device However, she stated that when she went to the store, the retail store representative advised her that the device was not able to be exchanged Furthermore, Ms [redacted] stated that she is unable to receive calls or access the data Moreover, she described an unfavorable customer service experience during her attempts to resolve her device issues As a result, Ms [redacted] requested a refund, and that we allow her to cancel her services without incurring cancelation fees We regret that our network in Ms***’s areas may have fallen below her wireless communication needs or expectations Our technical teams are continually monitoring our network and strive to reduce any negative impact to our customersDuring our conversation with Ms [redacted] on July 28, 2017, she stated that her device was replaced; however, she continued to experience issues with slow data and her calls going directly to voicemail Based on the information that Ms [redacted] provided, we opened a network trouble ticket and advised her that a technician would contact her We made a subsequent call to Ms [redacted] on August 3, 2017, and advised her that our technician attempted to reach her We further advised her that our technician advised that one of the towers in her service area is being repaired, which caused some of the issues that she experienced Further, we advised her that we do not have an estimated date when the repair will be completed We further advised Ms [redacted] that if our tower issue is still not solved within two weeks, we will waive her cancelation fee upon the return of her device in good condition Furthermore, due to her coverage issues, we offered her a one-time credit of $90, which is equivalent to a $credit for three months Ms [redacted] accepted our offer and was satisfied with our resolution We appreciate Ms***’s taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the level of service provided to our customers Please be assured that we value customer feedback and will forward this information to the appropriate managerial teams for further reviewIf we can be of further assistance regarding these matters, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I filed a complaint on 5/24/id# [redacted] they said tryed contacting on may 30,and june got the letter on june and an email on june 8thTryed calling them on 6-12-left an voice message never called backphone number ###-###-#### ext ***so I called back on the 15th of june no aanswer againso called back and got some women.Alls she keep saying take it to a sprint storeI told her we always take them to the sprint storeLast time I tpp my I 6plus the guy cracked and said I couldn't send it apple cause it was cracked and he did itShe said do you have proof, how would you get proof? She made me very upsetShe did not resolve anything for me and I am paying for junk I told her every phone I get it works for a little bit and then it starts messing upNothing got resovlved I just got more upsetTranslate Desired Resolution / Outcome Desired Resolution: -- Select your Desired Settlement -- select Desired Outcome: I just want my money back and get phone service from somewhere elseI am tired of arguing with them Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I was told by numerous supervisors that my bill isn't due until November 30,and that my account with sprint was a -$or -dollars up until the day before sprint was drafting out to much my bill isn't due until the 30th of each monthWhen I spoke to John one of Sprint's Executive I was not pleased with him to which he wasn't understanding and I felt as if he is about getting money than resolving an issueI refuse to work with this man due to not understanding where I am coming fromI am waiting to be contacted by someone else who is about working with people and understanding themI will continue to reflect this matter until I get an explanation to why I am getting different answers to which my bill isn't due as I already explainedSprint told me not to worry we owe you and the bill is not due until NovemberPlease investigate my account and notes in my account and any recording if Sprint did record the conversationsI want to be reinsured that my phone will not be turned off due to this matter and that I did not pay for October 30,to which I already stated when I was told the bill is due Regards, [redacted]

September 26, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com File# [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint for [redacted] This complaint was served to Sprint on September 19, We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s follfiling, he expressed his dissatisfaction with his attempts to address his billing concernsMr [redacted] stated that upon contacting Sprint on July 28, 2016, to upgrade a device via a two year Service Agreement, he was offered the option to lower his monthly invoices by enrolling in our Unlimited Family planHowever, his monthly invoice exceeded the quoted amountAdditionally, Mr [redacted] stated that he was advised that the $Subsidized Phone charge would be waived on phone numbers ending in ***, [redacted] and ***; therefore, his monthly recurring charges would not exceed $per month, excluding taxes, fees and SurchargesTherefore, Mr [redacted] requested that Sprint review this matter and remove the three $Subsidized Phone charges associated with the above phone numbers Sprint has reviewed Mr [redacted] ’s complaintAs stated in our initial response, on August 1, 2016, Mr [redacted] upgraded phone number ending in [redacted] and elected to purchase a device at discounted pricing in exchange for a two year Service AgreementAdditionally, please note that phone numbers ending in [redacted] and [redacted] were previously purchased at discounted pricing in exchange for a two year Service AgreementAlso, he enrolled phone numbers ending in ***, [redacted] and [redacted] on our Unlimited Family plan, which was back dated effective as of July 28, Therefore, his monthly recurring charges and three $Subsidized Phone charges totaled $per month, excluding taxes, fees and Surcharges In accordance with the Terms and Conditions of our current service plans, which can be viewed via our website, www.sprint.com, we clearly and conspicuously disclosed the Subsidized Phone charge as apart of the purchase processThe Subsidized Phone charge is waived only on devices that are purchased on Lease or on Monthly Installment optionsAs such, the Subsidized Phone charge is validHowever, our records reflect that since the rate plan changes were completed within his current billing cycle, Mr [redacted] was not financially impacted During a series of conversations with Mr [redacted] from August through of 2016, we discussed his billing concerns and relayed the aforementioned information to himAlthough no billing errors occurred, Mr [redacted] agreed to change the rate plans on phone numbers ending in ***, [redacted] and [redacted] to our $SERO plan, per line in order to avoid the three $Subsidized Phone chargesAs such, he is aware that his monthly recurring charges total $per month, excluding taxes, fees and SurchargesIn an effort to further resolve his concerns, Sprint has applied a one time $adjustment to offset the pending three, $Subsidized Phone charges and a $adjustment to offset his past due account balanceAs such, the aforementioned adjustments were reflected on his August invoice On September 17, 2016, Mr [redacted] emailed the undersigned advising that his August invoice reflected a $account balance and requested clarity regarding his monthly recurring charges and aforementioned adjustmentsOn September 20, 2016, we emailed him a breakdown regarding his August invoiceAs such, Mr [redacted] ’s August invoice reflected a total balance of $The balance is based on Mr [redacted] ’s August 1, 2016, contact with Sprint regarding his billing concerns, where he agreed to enroll phone numbers ending in ***, [redacted] and [redacted] on our Unlimited Family plan, which was back dated effective as of his billing cycle from July 28, through August 27, The charge for that plan was $140, plus three $Subsidized Phone chargesOn August 28, 2016, Mr [redacted] ’s three lines were charged $60, each for the SERO plan, for the billing cycle of August 28th through September 27th of Also, the invoice reflects rate plan adjustments reflected as two $Premium Data add-on, two $SERO Premium Anytime Minutes, and one for the $SERO Unlimited planTherefore, his August invoice reflected rate plan charges equaling $235.66, plus a $equipment charge, $taxes and fees and $in Sprint Surcharges; thus new charges totaling $As a result, we advised Mr [redacted] that Sprint does not believe that waiver of his Service Agreements are warranted Based on the aforementioned information provided to Mr [redacted] , he requested to escalate his concerns to Sprint’s management teamAs such, on September and of 2016, our management team contacted Mr [redacted] to relay the aforementioned informationAlthough no billing errors were identified, on September 26, 2016, we have agreed to apply a final adjustment of $to his accountShould Mr [redacted] require further assistance with this matter, we urge him to contact the undersigned directly at his earliest convenienceWe regret any inconvenience this matter may have caused Mr [redacted] If we can be of further assistance with this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext####I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ Chanda L Executive and Regulatory Services Analyst

February 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Rebuttal Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the supplemental concern of Ms [redacted] to our attention We apologize for any inconvenience that she may have experienced in this matter In her initial inquiry, Ms [redacted] expresses her dissatisfaction with the battery performance of her leased iPhone She states that she was advised that she would need to purchase a new battery As a result, she requests a new phone and an account credit to offset one month’s service charges In her supplemental inquiry, she expresses her dissatisfaction in regard to the insurance deductible assessed with a phone replacement through Asurion, our Total Equipment Protection (TEP) phone insurance provider She also indicates that she was not satisfied with the offer provided by our Customer Care representative to apply an account credit with her submission of the receipt verifying the cost of her battery purchase During our discussion with Ms [redacted] on February 8, 2016, regarding her supplemental inquiry, she advised us that she did not have phone diagnostic performed at a Sprint Service & Repair Center to determine if her battery and phone could be replaced at no cost under warranty However, she stated that she received a replacement battery at no cost at a third party store She stated that she still believed she was due an account credit because of her inconvenience and for the loss of phone service that she experienced as a result of her phone’s battery concern Upon reviewing this matter a second time, we were unable to identify a Sprint error regarding the handling of this matter Furthermore, while we regret any inconvenience Ms [redacted] may have experienced, Sprint is not required to apply account credit for matters brought to our attention or for following the processes we have in place to address equipment-related concerns However, in an effort to reach an amicable resolution with Ms***, and to bring closure to his matter, we applied a one-time $goodwill account credit Ms [redacted] stated that her concern is resolved Sprint also considers this matter fully addressed and resolved If Ms [redacted] needs further assistance with this matter, I can be contacted by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst Tell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:The " executives " at Sprint don't understand or do not care about customer service, I have explained to at least five (5) "executives" about how my mother and I were treated by an unprofessional, rude, racist, and ignorant individual that represents this companyWho did intimidated us and cause fearand attacked us , after I asked to talk to a manager because we were ignored for minutesThe response is that "they would not take any actions against this person" I do not accept this response because simply does not resolve any future complaints from other clients , this person will continue to insult and intimidate and attack "other " clients Regards, Leo E [redacted]

August 30, Revdex.com Ward Parkwa*, Suite Kansas Cit*, MO Re: Revdex.com Case [redacted] , [redacted] ***- [redacted] Sprint Prepaid Inquir [redacted] Sprint Case [redacted] To Whom It Ma [redacted] Concern: Sprint is in receipt of the above-referenced inquir [redacted] of Ms [redacted] ***- [redacted] regarding our Sprint Prepaid product We appreciate *our assistance in bringing our customers’ concerns to our attentionIn the information provided, Ms***- [redacted] indicated that her daughter’s phone began to malfunction and she was sent a warrant [redacted] replacement phone that did not work She further stated that when the phone became inoperable she had just remitted a service pa*ment Due to the length of time it would have taken to get a third replacement phone, she decided to close the account and go with a new service provider She reported having made numerous attempts to reach someone at Sprint in order to obtain a refund of her recent service pa*ment and was offered a credit on a Sprint account that she no longer has She requested a refund back to her credit card or to be sent a check b [redacted] mail or provide her with a Sprint gift card that can she can redeem at a retail store We appreciate Ms [redacted] ***- [redacted] ’ taking the time to provide us with the details of his experience with our SPP Customer Care representatives We are continuall [redacted] striving to improve the qualit [redacted] of service provided to our customers Please be assured that we value customer feedback and that this concern has been forwarded to the appropriate managerial staff for further review During our August 18, 2016, conversation with Ms***- [redacted] we explained that as outlined in our SPP Terms and Conditions, pa*ments remitted for services are not refundable In addition, we confirmed that her refund was denied due to exceeding the allotted minutes Furthermore, we found no error on part of Sprint Prepaid in this matter Although we regret that Ms***- [redacted] cancelled her service as of Jul [redacted] 2, 2016, we must respectfull [redacted] decline her service pa*ment refund request However, as a goodwill gesture we offered to appl [redacted] a credit of $to a friend or famil [redacted] member that has an existing account with an [redacted] of our Sprint affiliated products We are confident that we have full [redacted] addressed the concerns outlined in her inquir* We also invite her to contact us back should she accept our offer On behalf of Sprint, I apologize for an [redacted] inconvenience Ms***- [redacted] ma [redacted] have experienced as a result of this matter If Ms***- [redacted] has an [redacted] questions regarding this concern, she can contact me directl [redacted] b [redacted] calling Sprint Executive & Regulator [redacted] Services department toll-free at ###-###-####, ext*** I am available Monda [redacted] through Frida [redacted] 9:a.mto 5:p.m., Central Time Sincerel*, Marco MExecutive Services Anal*st

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] G [redacted] / [redacted] Repairs Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr [redacted] ’s complaint, he is seeking a $2,refund from Sprint for equipment costs and promotional offers he indicates were never fulfilled during his brief tenure with Sprint Based on the information received from Mr [redacted] , he also states that he had an unfavorable customer experience while attempting to address his concerns We regret the circumstances that prompted Mr [redacted] ’s complaint We contacted Mr [redacted] and discussed his dispute in detail Mr [redacted] advised that Sprint did not honor the buyout promotion to reimburse him for the $in cancellation charges he incurred from his former carrier for switching to Sprint We explained that our records indicate that the buyout promotion was honored as he was provided a $buyback credit for turning in his former carrier’s device and a $prepaid reward card was mailed to him, which he received, for the difference in accordance with the promotion Mr [redacted] advised that he believed the $reward card he received was reimbursement for accessories he purchased However, we explained that the terms of the buyout were outlined in detail upon registration for the offer, which did not include reimbursement for accessories As a result of our findings, we respectfully declined Mr [redacted] ’s request to process an additional reward card Mr [redacted] also advised that he was also promised a prepaid reward card for each line he activated with Sprint based on a referral program Sprint was offering at the time We advised Mr [redacted] that the Sprint Referral Rewards Program available when he activated services in September did not include business accounts As a result, his registration for this offer was denied As such, we are unable to fulfill an offer for which he was never eligible Additionally, because Mr [redacted] is no longer a customer, we are unable to consider any type of goodwill credit for customer satisfaction And last, Mr [redacted] requested a refund totaling $2,for the equipment he purchased in September Mr [redacted] canceled his account in December and paid the accelerated charges for the equipment, which was being financed with Installment Billing Agreements We informed Mr [redacted] that although he is outside of the Sprint Satisfaction Guarantee time period, we will accept the return of the devices in like new condition and issue a refund to his account for the accelerated charges he paid totaling $1,954.67; however, Mr [redacted] advised that he no longer has the equipment because he turned it in to his new carrier As a result, we have declined his request for a refund We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service department and retail teams We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr [redacted] ’s concerns will be forwarded to the appropriate managerial staff for further review While it is our goal to resolve all issues to a mutual satisfaction, Mr [redacted] ’s desired resolution cannot be fulfilled based on the aforementioned findings If he has any further questions regarding this matter, I can be reached toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] *** regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] described his concerns regarding his attempts to discuss a promotional concern, stating that his issue remained unresolved after contacting our Customer Care department and visiting one of our retail storesHe requested that we process prepaid cards to pay the cancellation fees and equipment charges he incurred after he ported his telephone numbers to us We appreciate Mr***’s taking the time to provide us with the details of his experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience that may have caused Mr [redacted] to contact your agencyDuring our conversation with Mr [redacted] on June 7, 2017, we agreed to investigate the referenced concerns and follow up with him on June 9, Unfortunately, my follow up attempt to contact Mr [redacted] on June 9, 2017, via telephone was unsuccessful After reviewing Mr***’s concerns with the third-party vendor, we determined that Mr [redacted] did not trade in his devices, which is a requirement to take advantage of our Contract Buyout PromotionTo reach an amicable resolution, and as a one-time exception, we agreed to process the prepaid cards without the devices; however, we would need a copy of the final invoice from Mr [redacted] reflecting the cancellation fees and equipment charges that he incurredAfter we receive the invoice, the prepaid cards will be processed The above-referenced account will remain in “escalated status” with our office until June 29, 2017, to allow sufficient time for Mr [redacted] to contact our office and provide the referenced documentationAfter June 29, 2017, his account will be released to our Customer Care department for general assistance If we can be of further assistance regarding these matters during the interim, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Per a friend’s suggestion, aside from just contacting Sprint locally as well as at the corporate level, I filed a complaint with the Revdex.com on April 20thThe Revdex.com contacted Sprint on April 25th and Sprint tried to call me yesterday (the 26th) while I was out.A Sprint employee working in Sprint Executive Offices called me again today (April 27th) and apologized for the error and stated that she had credited everything to zero and had contacted the collection agency to tell them to remove anything negative in my name from my credit report as I did not owe Sprint anythingNow, THAT is how a good company should respond when they make a mistake and I can honestly say that if, in the future, if I relocate again and my current cell service is not available, I would absolutely contact Sprint for service again simply because they handled this situation honestly as well as quickly once they were contacted about itThanks to Kayla in the Executive Offices for handling this so quicklyNow, I am just hoping the collection agency and credit bureaus can work as fast as she didI appreciate the quick response and handling of this matter Regards, [redacted] ***

August 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above inquiry filed by Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr***’s complaint, he completed a device exchange and returned the unwanted device to Sprint Mr [redacted] states that he was informed he would not be charged for the returned device or shipping, but his invoice reflected a $charge for the returned device plus $for shipping He also states he was charged an additional $for a leased device As a result, Mr [redacted] is seeking credit for the disputed charges totaling $ We regret any inconvenience this matter may have caused Mr*** We contacted Mr [redacted] and were able to communicate with him via email We advised him that we adjusted the $equipment charge for the returned device plus the $shipping charge in dispute We also explained that the leased device charge of $was offset on the same invoice by a $equipment adjustment applied because the device is being financed through Sprint As a result, no additional credit is due to the account We appreciate Mr [redacted] for taking time to provide details of his recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Mr***’s input was forwarded to the appropriate managerial staff for further review We thank Mr [redacted] for being a loyal Sprint customer If he has any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meWe have received the envelopes to return devicesWe want to make sure our complaint is not closed until we can confirm Sprint holds up their end of the resolution and credits us the moneyWe had also been reported to a collections agency and need that matter reversed by Sprint so our credit isn't negatively affected and the collection company will quit harassing my wife and IAll this to say, yes we accept their resolution, but things have not yet been resolvedI am more than willing to send another email if and when the situation is resolved to my satisfaction Regards, [redacted]

I will not accept that I ,being a year customer I cannot get a free phoneThey are the only company that will not do thatIts shameful, when the representative that I spoke with gave me that option, I was insultedI told her don't worry about contacting me back but she did anywayAgain I refuse to accept the fact that I am not customer worthy of a free phoneI not only have phone I have This is a multimillion dollar company and its not even so much the free phone anymore its the times I was hung up on and cold transferred because the customer service is terribleThe bottom line really is would they rather lose an year a month customer over an updated android phone with basic bells and whistles which probably costs the company months of my paymentsI'm not asking for an Iphone or anything of that caliber just a 32gb memory phone I can track my children's school apps on and emails etc Complaint: [redacted] I am rejecting this response because: Regards, Angenette H [redacted]

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] disputed equipment charges assessed to her account for a device that she no longer has use for, advising that the user of the referenced line of service has established service on another account Although she acknowledged that the device has physical damage preventing our accepting it as a return to fulfil her lease agreement, Ms [redacted] requested that we credit the disputed $charge We regret any possible misunderstanding that may have occurred related to Ms***’ device billing Our records reflect that the referenced device was obtained at one of our retail locations on October 10, 2016, on a lease agreement but that the corresponding line of service was terminated on May 29, 2017, prior to the satisfaction of the lease agreement Therefore, and because we could not accept the equipment for return due to physical damage, we assessed the Device Purchase Option amount to her account, pursuant to the terms of that agreement We spoke to Ms [redacted] on June 20, 2017, and provided the information detailed above We informed her that the disputed charge is valid However, as a courtesy, we offered to credit one-half of the charge since she was unable to return the device in undamaged and good working condition Ms [redacted] accepted our offer, and we applied the $credit to her account as agreed, leaving her account with an adjusted balance due of $ She then confirmed satisfaction with our resolution We regret any inconvenience this matter may have caused Ms*** If we can be of further assistance with this concern, she can contact me directly by calling our department toll-free at ###-###-####, extension *** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Beatrice R Executive Services Analyst