Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Sprint does not address my concerns when I asked to speak to a supervisor in regards to the issue she was very rude and told me she was just calling to apologize not to address the issue they gave me the correct information after I was given the wrong information and believe this fixes the situation when it does not Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Twana was amazingly understanding and Sprint finally did the right thing in helping me afford a better replacement Regards, [redacted]

Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on May 24, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] stated that his identity was stolen and an unknown third-party attempted to activate Sprint account without his consentMr [redacted] requested that Sprint review this matter and asked that appropriate action be taken Sprint has investigated Mr***’s complaint We spoke with Mr [redacted] on May 31, 2017, to gather additional information regarding his concern At that time, Mr [redacted] confirmed that this matter was previously addressed and resolved Mr [redacted] stated that he received a letter from Sprint informing him that fraudulent activity was confirmed In addition, we submitted a request to have the credit inquiry removed from Mr***’s credit report We ask that Mr [redacted] allow up to days for completion of this process Mr [redacted] expressed his satisfaction with the resolution to his concern Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need and disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Mr [redacted] may visit our website at sprint.com/legal/privacy.html We regret any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached by calling the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: The chat transcripts shows I did NOT make the agreement for 284$ The amount was changed by a sprint repThe amount I agreed to was completely differentSprint refuses to acknowledge they attempted to debit my account for the wrong amount which cause the whole issue Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] I AM NOT AT ALL THE LEAST BIT SURPRISED BY THE ALIGATION IN THE RESPONSE BY JACLYN K OF WHOM I CLEARLY STATED TO THAT I WOULD PREFER TO NO LONGER SPEAK WITH AS OF YESTERDAY BEFORE 1PM (CST)I WAS AS HUMBLE AND GENEROUS AS I HAVE BEEN TO ABSOLUTELY EACH AND EVERY SPRINT CUSTOMER SERVICE REPRESENTATIVE PAST TENSENONETHELESS, I WAS TAKEN FOR GRANTED AS A CUSTOMER TURELYALSO, I HAVE NOT EVER SIGNED UP FOR ANYTHING OTHER THAN A TWO YEAR CONTRACT INWHICH JUST RECENTLY A TABLET APPEARED ON MY ACCOUNT OUT OF NO WHEREINWHICH CAUSED A DELAY IN PROGRESS WITH THE SERVICE CONNECTION OF THE RECENT DEVICE SENT TWO WEEKS AGOAND, EVEN DURNING THE MIST OF THATI WAS TOLD THAT I WAS BEING TRANSFERRED OVER TO THE INSURANCE DEPARTMENT, ETCAGAIN, KEEP IN MIND THAT I TRUTHFULLY HAD TAKEN THE INSURANCE OFF OF THE ACCOUNT BACK IN MAY OF AFTER I'D BEEN DENIED THE RIGHT RETURN THE FIRST DEFECTED DEVICE ON DAY TWO AFTER THE CONTACT WAS SIGNEDIT WASN'T ME AT ALL THAT CAUSED ANY OF THIS UNNECESSARY DISTRESS IN WHICH I HAVE BEEN FORCED TO INDURE FOR THIS ENTIRE NEARLY TWO DURATION OF HAVING SERVICE WITH SPRINT*AND, YET I CAN'T GO ONTO CERTAIN WEB PAGES WITH THIS DEVICEFOR EXAMPLE IDENTIFY THEFT.GOV IS ONE INWHICH IS EXTREMELY IMPORTANT TO MEALSO, THIS DEVISE FROZE UP ON ME OUT OF NOWHERE AS I STATED TO JACLYN K VIA CONVERSATION LASTLY, YESTERDAYYET, SHE STILL REFUSED THE IDEA OF SIMPLY REPLACING THE EDGE SFOR AN UP TO DATE VERSION HER RESPONSE TO YOU ALL ABOUT ME ADDINGANY FORM OF SUBSCRIPTION ARE NOT AND WAS NOT OF MY FREE WILLIT WAS SUGGESTED TO ME THAT I SAY YES TO MATTERS OF SUCH NATURE FOR THE PROFIT OF SPRINT SO IT SEEMSI FEEL AS IF I WAS APART OF A SCAM OF SOME SORTOR, EVER SET UP FROM THE START OF HAVING SERVICE WITH THIS COMPANYI'VE EXPERIENCED MORE THAN ANY HUMAN SHOULD'VE TOLARATED INTENTIONALLYAND, I DON'T FEEL AS I AM ASKING FOR TOO MUCHPOINT BLANK Complaint: [redacted] I am rejecting this response because: Regards, Vanessa H***-w***

May 10, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on May 3, We appreciate your assistance in bringing our customer’s concern to our attention According to the information received, Ms [redacted] expressed her dissatisfaction with Sprint’s inability to replace her device due to physical damageMs [redacted] requested that Sprint review this matter and provide her with a replacement device without further cost to her Sprint has reviewed Ms [redacted] ’s complaintPlease note that all new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warrantySprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new deviceTEP provides Sprint customers with a cost efficient way to protect themselves against loss, damage, and wear and tear to their device that is not covered under the provisions of the limited one-year manufacturer’s warranty According to our records, Ms [redacted] ’s subscribes to Sprint Total Equipment Protection (TEP) plan on her phone line ending in ***Therefore, if the problem with Ms [redacted] ’s device is covered under the Equipment Service and Repair Program (ESRP) portion of TEP, her device will be repaired or replaced at no charge at a Sprint service and repair center for the first two visitsMs [redacted] will be charged $for each subsequent visit to a Sprint service and repair center, if her device requires repair or replacement within a rolling 12-month period If the problem with Ms [redacted] ’s device is covered under the Equipment Replacement Program (ERP) insurance portion of TEP, she may contact Asurion, the program administrator, to file a claimA $up to a $deductible, depending on the device model, is required at claim approvalFurther details regarding TEP and the coverage’s under ESRP and ERP may be found at www.sprint.com/tep We spoke with Ms [redacted] on May 5, 2017, and relayed the aforementioned informationRegrettably, Ms [redacted] declined our offer to apply a $credit to her account to offset a portion of the deductible if she elects to file a claim with our program administrator, Asurion to replace the device associated with phone line ending in ***During the conversation, Ms [redacted] declined to further discuss this matter with SprintShould Ms [redacted] require further assistance with this matter or wishes to accept our proposed offer, we urge her to contact the undersigned directly at the phone number noted below within days from the date of this response We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance, Ms [redacted] can contact the Executive and Regulatory Services department toll free at ###-###-####I am available Monday through Friday, from a.mto 4:p.m., Eastern Standard Time Sincerely, /s/ Hakima W Hakima W Executive & Regulatory Services

April 18, [redacted] Revdex.comWard Parkway, Suite 401Kansas City, MO 64114Re: Revdex.com Case [redacted] Complaint of [redacted] *** Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, regarding Sprint account XXXXX*** We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided by our representatives during her attempts to create a payment arrangementMs [redacted] states that she was advised we could only configure a seven-day payment arrangement, and that she had to wait minutes to speak with a supervisor about this policy She was upset that her service was suspended because we were not able to offer a longer arrangement We appreciate Ms***’s taking the time to provide us with the details of her experience with our Customer Care representatives Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial staff for further review.As stated in our Terms and Conditions of Services, payments are due upon receipt However, we realize that situations may arise that prevent customers from making the required payment by their due date and our Consumer Finance department can assist with payment arrangements if available However, not all payment arrangement requests can be honored.We regret any inconvenience that Ms [redacted] encountered during her phone callsThe information provided regarding her eligibility for payment arrangements was correct, but as a one-time courtesy we provided Ms [redacted] with an exception that allowed her to restore servicesShe confirmed that she no longer wants to cancel her Sprint account and agreed that no additional credits are needed.We are pleased that we were able to resolve these concerns to Ms***’s satisfaction If we can be of further assistance regarding these matters, you or Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am generally available Monday through Friday between 8:a.mand 5:p.m., Central Time Sincerely,Dianah A.Executive Services AnalystTell us why here

August 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with the level of customer service provided by our representatives during his attempts to resolve a coverage matter that he cited has been impacting his ability to make and receive calls and connect to the internet at his work location He requested compensation for his inconvenience We appreciate Mr***’s taking time to provide details of his experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret that the coverage in Mr***’s area has fallen short of his wireless communication needs or expectations We constantly monitor our network for service- and capacity-related issues and work diligently to address any concerns we identify or are brought to our attention by our customers However, we determined that our network serving the area near Mr***’s work address is operating within parameters The specific network coverage you get will depend on the radio transmissions your Device can pick up and Services you've chosen Our coverage maps provide high level estimates of our coverage areas when using Services outdoors under optimal conditions Coverage isn't available everywhere Coverage and Service speeds are not guaranteed Coverage is subject to change without notice Service speeds may depend on the Service purchasedActual speeds will vary Estimating wireless coverage, signal strength, and Service speed is not an exact science There are gaps in coverage within our estimated coverage areas that—along with other factors both within and beyond our control (for example, network problems, network or internet congestion, software, signal strength, your Device, structures, buildings, weather, geography, topography, server speeds of the websites you access, actions of third parties, etc.)—may result in dropped and blocked connections, slower Service speeds, or otherwise impact the quality of Service During our conversation with Mr [redacted] on July 27, 2016, we explained the information above We explained that his unlimited calling plan allows him unlimited usage anywhere within the Sprint network We offered to open a network investigation specific to his work location and advised him that his employer would have to invest in a mini tower in order to improve the quality of his services, indoors at that location Mr [redacted] expressed an understanding of this information and declined any additional investigations Although, we were unable to confirm any outages or service limitations that would prevent Mr [redacted] from using his wireless services, as a courtesy, we offered and he accepted a $service credit towards his account We regret any inconvenience this matter may have caused Mr*** If we can be of further assistance related to this concern, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

September 27, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] , submitted on September 7, We appreciate your assistance in bringing our customers’ concerns to our attention Based on the information received from Ms [redacted] , she states that she has had an unfavorable experience while attempting to address her bill and chargesShe states that her bill should be about $per month; however, it is much higher and she is calling in every month to dispute the chargesShe further states that her service plan was changed, and she was assured that her bill would be corrected moving forward; however, her online account reflects incorrect chargesAs a result, Ms [redacted] is requesting that the billing issue be addressed and corrected moving forward, or she be released from her agreement We spoke with Ms [redacted] on September 27, 2017, regarding her concernsAfter account review, we confirmed that line ending in [redacted] is on a 2-year agreementAs a result, a $subsidized phone charge is being to the account in addition to the $Monthly Recurring Charge (MRC) for the $Unlimited PlanDue to any possible miscommunication that may have occurred, the $subsidized phone charge was removed from the account effective September 7, Furthermore, we confirmed that it did not reflect on her September billing statementMs [redacted] expressed satisfaction with the actions taken We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, [redacted] * [redacted] *Executive Services Analyst

March 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: We appreciate your assistance in bringing the concern of Ms [redacted] We regret any inconvenience that she may have experienced as a result of this matter In her inquiry, Ms [redacted] indicates that she learned that a line of service was provisioned on her Sprint account in conjunction with an iPhone device purchase without her authorization She requests that the disputed line of service be cancelled and that account credits be applied to offset all charges assessed in this matter During our discussion with Ms [redacted] on March 28, 2017, we confirmed that the above-referenced line of service was confirmed by our Fraud department as being fraudulently established We also confirmed that our Fraud department cancelled the above-referenced line of service and that our Fraud department will also apply account credits to offset charges reflected on her account in regard to this matter within days Ms [redacted] indicated that her concern is resolved If Ms [redacted] needs further assistance regarding this matter, I can be contacted by calling the Executive & Regulatory Services department at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Patricia SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:have reviewed the response made by the business in reference to complaint [redacted] .I [redacted] have indeed received a call from sprint , they asked how they could help me all I said was that I wanted to pay whats fairSo then they explained that the charges after porting out cannot be changed any unused days were suppost to be paid for used or notBut I told them they stoled a month of payment from me and he said yes that was correct that my september bill was not suppost to have had prorated charges till october bill and that sprint employees were suppost to catch that so all he did was , he gave me the credit of my first billed month of september of total I told him that was their mistake they were suppost to catch that but I also wanted to get credited my days of december I didnt use he said he was going to credit me some more and my final payment was going down from to I was suppost to only be paying around but I am exhausted of all this problem so I said alright thats fine I mean I rather be credited some money then none at all so I finally paid my remaining balance and hopefully that will be the end of itBut from what I have read they said they jst credit me some money but didnt mention where it came from so im just clarifying that they did messed up and they gave me money that they charged as a mistake not just credited me money just so they can make a client happyThat was not the caseI have copy of bills to send u if needed so you know im not the one lyingBut yes im done with it all and I thank you Revdex.com for helping outI truly appreciate it & I think its wrong how some companies are that if people dont get someone important to get in touch with them they will take advantage of clients So thank you again [redacted] ***

April 26, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms*** [redacted] regarding Sprint account XXXXX***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] disputed her monthly Sprint charges, advising that they are higher than she agreed to when she activated services with us at one of our retail locationsShe also expressed her dissatisfaction with the costs associated with cancelling unwanted and unneeded lines of service sold to her during that transaction and described unfavorable customer experiences during her attempts to address those concernsMs [redacted] requested that we allow her to terminate those lines of service and return the corresponding devices without additional charges We regret any misunderstanding that may have occurred related to Ms [redacted] ’s Sprint services and billingUnfortunately, our attempts to contact her via telephone and e-mail on April 13, 20, and 21, 2017, to discuss her reported issues were unsuccessfulAlthough we were unable to speak with her directly, Ms [redacted] contacted us via return e-mail on April 20, 2017, and requested that we respond to her reported concerns only in writing We respect Ms [redacted] ’s requestHowever, due to the nature of her reported concerns and our inability to identify any error on the part of Sprint related to her account setup or billing, we will need to speak with her directly in order to obtain her account security information and additional details that will aid in our investigation Sprint is committed to protecting the privacy of our customersIn accordance with that commitment, we take measures to verify that any person contacting us about an account is authorized to discuss and/or make changes to that accountSpecifically, we require that each account has a PIN and that the account’s PIN or security question/answer is correctly verified before we discuss account information or make any changes to the accountAs such, we must first speak with Ms [redacted] and have her provide the aforementioned security information before we can discuss the account or assist with the concerns raised in her inquiry We appreciate Ms [redacted] ’s taking time to provide details of her experiences with our retail and Customer Care representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value customer feedback and will utilize this input to improve our training and processes We believe that we can fully address Ms [redacted] ’s reported concerns, and we look forward to having the opportunity to do soMs [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Tiffany G Executive Services Analyst

September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by MrTerry B*** We appreciate your assistance in bringing our customers’ concern to our attention In his inquiry, MrB [redacted] has requested clarification regarding Sprint’s unlocking policies regarding one of his devices activated on Sprint's network MrB [redacted] stated that he requested to unlock his device previously; however, his device remains locked MrB [redacted] has indicated that he would like the device unlocked for use on another domestic carrier’s network.Unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s network In other words, a device designed for one network is not made technologically compatible with another network merely by unlocking it Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network) Additional information about unlocking may be found at www.sprint.com/unlockSprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing p***ase options; The associated account is in good standing; The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked; and The device has been active on the Sprint Network, currently or in the past, for a minimum of daysWe confirmed that MrB***’s Apple iPhone associated with phone number ending is eligible for SIM unlocking Please note that the SIM unlock information was transmitted to the device in question on September 18, If we may be of further assistance with this matter, MrB [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at 1-855-848-3280, ext I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Lori KExecutive & Regulatory Services Analyst

March 16, [redacted] Revdex.com [redacted] Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Ms [redacted] states she is only receiving two of the three $Loyalty Lease promotional discounts she is expecting Upon speaking with Ms [redacted] we advised that in addition to the two $Loyalty Promotion Lease discounts she is receiving, she is receiving a $Loyalty Lease discountWe advised that at the time she upgraded her third line ending in [redacted] the Loyalty Promotion $instead of $Due to any possible misunderstanding concerning the loyalty offer we extended a one-time $credit, which Ms [redacted] accepted We regret any inconvenience that Ms [redacted] may have experienced as a result of this matterIf you have any questions or this matter remains unresolved, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext####I am available Sunday, Monday, Wednesday and Friday from 8:a.mto 5:p.m., Central Time Sincerely, Amanda Q Executive Services Analyst

October 4, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , Sogand [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of MrSogand [redacted] We appreciate your assistance in bringing our customers' concerns to our attention In the information provided, Mr [redacted] advised that he terminated his Sprint services due to unresolved billing disputes and expressed his dissatisfaction with the final balance due reflected on his closed Sprint account, advising that the temporary suspension of his services as a result of his previously-disputed concerns led to a loss of revenue Mr [redacted] requested that we that we remove his remaining account balance and that we reimburse him for the lost revenue We regret the circumstances that led to Mr [redacted] ’s decision to terminate his Sprint services, as well as any possible misunderstanding that may have occurred with regard to his Sprint charges We have been unable to identify any billing error associated with his Sprint account based on his chosen rate plan, equipment, and other account options; however, our records reflect that he has previously disputed international calling charges assessed to his Sprint account, which led to the noted service interruption and his service cancellation We confirmed that Mr [redacted] established his Sprint services on November 25, 2016, and that, although he began making international calls to Canada using our network on December 17, 2016, he did not add our Sprint Open World international calling option to his account until December 19, Prior to that date, all international calls from his Sprint lines of service were billed at casual international calling rates At the time he added the Open World option, he was advised by our representatives that calling from the United States to Canada and Mexico from his Sprint devices would be included at no additional charge and that calls from his Sprint devices to other destinations would be discounted Mr [redacted] was invited to visit our website at www.sprint.com/openworld to view our discounted international calling rates That information was also provided to Mr [redacted] on December 19, 2017, via his preferred communication method on file, and was available for his review via his online account at www.sprint.com/mysprint, our Sprint Zone application from his device, and on his subsequent invoices Our records further reflect that international incurred long distance charges of $and $741.30, plus applicable taxes, were included on his December and January 2017, invoices, respectivelyOn February 8, 2017, Mr [redacted] escalated his concerns to one of our Customer Care supervisors, and we applied courtesy credits totaling $to his account to offset the disputed charges At that time, he was again invited to visit our website to view our discounted international calling rates Mr [redacted] canceled his Sprint services effective March 11, 2017, by porting his mobile numbers from our network to another carrier, prior to the satisfaction of his accepted equipment financing agreements As a result, his account reflects a past-due balance of $2,787.66, which includes unpaid service charges of $and equipment financing charges totaling $2,due to Mr [redacted] ’s not returning his devices to us During our October 2, 2017, conversation with Mr [redacted] , we explained the information outlined above and advised that, based on our findings, we must respectfully decline his requestsHe acknowledged that information but asked that we also discuss our findings with his daughter, MsSogand [redacted] We spoke with Mrand Ms [redacted] on October 4, 2017, and once again provided the results of our investigation We also invited the [redacted] s to return their financed Sprint devices to us for credit toward the disputed final balance due; however, they advised that they are no longer in possession of that equipment As such, we again declined Mr [redacted] ’s requests While it is our goal to amicably resolve all concerns brought to our attention, we regret that Mrand Ms [redacted] remain dissatisfied with our response to this filing In an effort to re-evaluate our position, we have discussed their concerns with our executive management team; however, we believe that we have fully addressed their reported dispute We regret any inconvenience this matter may have caused the [redacted] s If we can be of further assistance with this issue, Mror Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through Friday Sincerely, Stan SExecutive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account xxxxx*** Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention Based on the information provided in the inquiry, Ms [redacted] states that her Pre-Owned iPhone 6S Plus is not functioning correctly, and she has been unable to receive assistance with addressing the issue In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing All new Sprint devices and/or Mobile Broadband devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to purchase Pre-Owned devicesA Pre-Owned device from Sprint is a gently used, non-certified phone that has undergone functional testing and inspection to ensure it is in good working conditionPre-Owned devices are covered under Sprint’s Customer Satisfaction Guarantee 14-day return policyHowever, TEP and AppleCare+ are not available for purchase on a Pre-Owned deviceThese devices come standard with a day Limited Replacement Warranty only After review of Ms [redacted] ’ concern, we have verified that she is still inside the 90-day warranty period at this timeHowever, as a resolution to her issue, we have agreed to cancel the existing Installment Billing agreement for her Pre-Owned iPhone 6S Plus device and allow her to keep it with no further payment requiredShe verified satisfaction with this resolution We regret any inconvenience that these matters may have caused If I can be of further assistance, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

November 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed by Mr [redacted] , which was filed on behalf of the account holder, Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Mr [redacted] ’s inquiry, he advises that they ported two numbers to another carrier in February and one of their lines was not canceled As a result, the account continued to billed monthly charges He further advises that he contacted Customer Care to cancel this line and dispute the charges; however, the matter remains unresolved At this time, Mr [redacted] is requesting that we refund all charges billed after February Our records reflect that Ms [redacted] ported her phone numbers on February 20, 2016, and one line remained active As a result, monthly charges were assessed until the line was canceled on April 30, A payment of $was remitted on March 24, 2016, and applies to the charges reflected on the February 29, 2016, invoice The following payment of $was applied to Ms [redacted] ’s account on April 24, This payment was disputed and returned to her on May 12, As a result, the charges were added back to her account, and the account balance became delinquent, and was subsequently referred to a third-party collections agency Because of any possible misunderstanding regarding the cancellation of the third phone line, we negated the account balance We also contacted the third-party collection agency, and requested that further collection efforts on this account be discontinuedThe outside collection agency will then provide an update to the credit bureaus advising them to remove any negative reporting regarding this account Please allow up to days for completion of this process The third-party collection agency will also send Ms [redacted] a deletion letter for her records We appreciate the opportunity to assist the [redacted] s with their account concerns If they need further assistance, they can contact the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

August 9, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s inquiry, she was offered a free iPad mini while upgrading an existing device on her account However, she recently learned that she is incurring approximately $each month for the iPad mini device and service, which she is disputing We regret the any misunderstanding that may have occurred at the original point of sale regarding the iPad mini purchase and service plan Our records indicate that a service plan change was implemented during this transaction and the savings from the plan change resulted in no additional out of pocket cost for the iPad mini Based on the misunderstanding of the billing of the device and service, we have adjusted all charges associated with the activation and subsequent cancellation of the iPad mini We also confirmed that the iPad mini device was returned to Sprint Further, we spoke with [redacted] and apologized for the level of customer service she received while attempting to resolve this matter We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes Should Ms [redacted] need further assistance with this issue, I can be reached by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April [redacted] Sprint Executive Analyst

Amount $ And their telling me the bill is past due Letter says last day for payment is June 14,

November 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on October 13, We appreciate your assistance in bringing our customers' concerns to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with the Early Termination Fee (ETF) assessed to his wireless account after he returned four tablet devices to a Third-Party retail store location According to Mr [redacted] , he was dissatisfied with the tablet devices, and returned them back to the store within the 30-days guarantee However, after reviewing his account, he was assessed an ETF associated with the four tablets Therefore, Mr [redacted] requested that Sprint review this matter and adjust his account accordingly Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We appreciate Mr/MSCustomer’s taking time to provide details regarding his experiences with our third-party retail representatives Please be assured that we value customer feedback and that his/her concerns have been forwarded to the appropriate [redacted] ial staff for additional review Sprint has reviewed Mr [redacted] ’ complaintAccording to our records, on May 9, 2016, Mr [redacted] visited one of our Third-Party retailers to activate phone lines ending in ***, ***, [redacted] and ***, and purchased four Alcatel Pixie tablet devices on a discounted price in exchange for a 2-year service agreementFor details regarding your Service Agreement with Sprint, please visit www.sprint.com/termsandconditions Accordingly, continuation of utilizing Sprint services is an acceptance of the new two-year Service Agreement and any future renewals or service changes that may require new service terms If you terminate your Sprint services prior to satisfying the two-year Service Agreement applicable Early Termination Fees will apply; accordingly you may visit www.sprint.com/etf for details about Early Termination Fees Our records further shows, on June 2, 2016, Mr [redacted] ported his lines to another service provider and returned the four Alcatel devices back to the Third-Party retailer Please note for a limited time, on any new line of service activated on or after March 25, 2016, Sprint is offering a 30-Day Satisfaction Guarantee on returns Customers can try Sprint service without being liable for service and device charges The Sprint 30-Day Satisfaction Guarantee promotional period covers reimbursement for device purchase (price or down payment), activation fees, eligible monthly and one-time charges incurred, and all eligible associated taxes and fees, when the device is returned Further, there are no restocking fees Please note that we partnered with the Third-Party Retail store management team to further investigate Mr [redacted] ’ concerns Upon the completion of the investigation, the Third-Party Retail Store management team confirmed the return of the four tablets to their store within the 30-day guaranteeTherefore, Sprint has applied an adjustment to Mr [redacted] ’ account for $to offset the Early Termination Fee charges as reflected on the June and September invoice We spoke with Mr [redacted] on October 31, 2016, and relayed the aforementioned resolution to himMr [redacted] has expressed his satisfaction with Sprint’s effort to resolve his account concerns We regret any inconvenience this issue may have caused Mr [redacted] If I can be of further assistance with this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free number at ###-###-#### I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Romualdo FExecutive Services Analyst