Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

April 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] states that she requested the service plan for her wireless line ending [redacted] be modified in March to reflect Sprint’s seasonal stand by planShe further states that once the seasonal standby plan had expired, she requested that the service for wireless line ending [redacted] be cancelled; however, the line was not cancelled as she requestedAs a result, she is requesting credit for any charges incurred after this time frame, and a reduction in the Early Termination Fee billed Sprint regrets any possible misunderstanding regarding Sprint’s cancellation processOur records reflect that the service on Ms [redacted] ’s wireless phone (xxx) xxx- [redacted] was canceled on February 23, 2017, per Ms [redacted] ’s requestOur records do not reflect a cancellation request from Ms [redacted] prior to this date, therefore, the line remained active and was assessed a Monthly Recurring Charge (MRC)Although Sprint was unable to determine an error regarding this matter, on April 10, 2017, we applied credits totaling $to her account to offset the disputed charges incurredBecause Ms [redacted] was under a two year service agreement for her wireless line ending ***, she incurred a $Early Termination Fee when she cancelled this line prior to the fulfillment of the agreed upon termsThis is a valid charge and payable to Sprint; therefore, me must respectfully decline Ms [redacted] ’s request to have this fee reducedMs [redacted] stated she understood and expressed her satisfaction with the resolution provided We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If further assistance is needed regarding this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean J Executive Services Analyst

January 13, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided by Mr [redacted] he is being assessed two $non-return fees for devices that were turnat a Sprint store on October 10, We confirmed the Sprint store received the devices, and issued credits totaling $We spoke with Mr [redacted] and confirmed that the dispute has been resolved We regret any inconvenience that Ms [redacted] may have experienced as a result of this matterIf you have any questions or this matter remains unresolved, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Sunday, Monday, Wednesday and Friday from 8:a.mto 5:p.m., Central Time Sincerely, [redacted] Q Executive Services Analyst

Tell us why here...January 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on January 11, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] filing expressed her dissatisfaction with the delay of her account being adjusted $for a Repair Fee reflected on her October 8, 2016, billing statementAccording to Ms***, she contacted Sprint and was informed if she returned the device associated with phone number xxx-xxx-***, the $Repair Fee would be adjustedMs [redacted] advised that she has returned the device to SprintHowever, the adjustment has not been applied to her accountMs [redacted] is requesting for her complaint to be reviewed and for her account to be adjusted During our January 25, 2017, discussion with Ms***, we confirmed that the device associated with phone number xxx-xxx- [redacted] has been receivedIn addition, an adjustment of $was applied to her account on January 25, 2017, to offset the Repair FeeMs [redacted] expressed her satisfaction with the resolutionWe apologize for any inconvenience that this matter may have caused Ms*** We trust this letter responds to your inquiryIf we may be of further assistance to Ms***, she can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***We are available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I HAVE ASKED TO TALK TO A DIFFERENT REP TIMES I HSBE REQUESTED A WRITTEN BILL PROBABLY FIFTEEN TIMES Regards, [redacted]

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that our Total Equipment Protection (TEP) program was added to his account without his authorization Mr [redacted] requested that we remove TEP and apply credits to his account for the associated charges Additionally, Mr [redacted] stated that he received incorrect information regarding his estimated monthly bill from the sales representative at the retail store where he established services Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation that Mr [redacted] may have received regarding our TEP and his estimated monthly charges and appreciate his feedback regarding this issue The details of Mr [redacted] ’s experience has been forwarded to the appropriate managerial staff empowered to make changes in this area We forwarded Mr [redacted] ’s complaint to the management team over the retail store We confirmed that our TEP option has been removed from Mr [redacted] ’s account and the appropriate credits have been applied to offset the disputed charges Additionally, credits totaling $were applied to Mr [redacted] ’s account for the $difference between the quoted and actual charges for a period of months Mr [redacted] will see all of these credits reflected on his next invoice If Mr [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her rebuttal, Ms [redacted] expressed her dissatisfaction with our response to her previous filingShe further stated that she did not receive a copy of her final invoice and her contractFurther, Ms [redacted] stated that she did not return our calls because she does not want to repeat her issues Our records reflect that on June 14, 2017, we mailed a copy of Ms [redacted] ’ March and April invoices and a copy of her two signed lease contracts We do not have record that the mail was returned However, we mailed the aforementioned documents again on June 28, 2017, via certified mail We regret any inconvenience this issue may have caused Ms [redacted] If Ms [redacted] needs further assistance with her concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11420663, and find that this resolution is satisfactory to me Regards, [redacted] ***

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] stated that he did not receive a promotional credit offer when he upgraded devices on his account He is requesting that a credit be applied to offset the missing credit he was offered In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on May 5, 2017, and explained that our records reflect that when he upgraded to a new device he received a promotional offer; however, the promotional credits were inadvertently not applied As a result, we presented a one time account concession credit in the amount of $in order to emulate the promotional credit in full that he indicates that he did not receiveHowever, he will continue to be billed the lease monthly charge for the upgraded devices Mr [redacted] verified satisfaction with the resolution We regret any inconvenience that these matters may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12160886, [redacted] Account XXXXX3984, [redacted] Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding the Sprint account of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with our not honoring the terms of equipment and rate plan pricing agreements she and Mr [redacted] recently accepted from one of our representatives She requested that we honor the pricing offers presented to them and remove any negative information related to this matter removed from Mr [redacted] ’s credit reporting or that we cancel his Sprint services return their previous equipment, or equivalent devices, to them We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s equipment and rate plan charges Our records reflect that the [redacted] s accepted two new devices associated with their two new lines of service with a promotional rate plan on March 12, We identified that Mr [redacted] has not enrolled in our automatic monthly payment (AutoPay) option, which is required to get the reduced price advertised for his new promotional rate plan and that, unfortunately, his chosen device models do not meet the criteria of our referenced promotion for free devices As such, based on his current rate plan, equipment, and other account options, we are unable to accommodate the pricing that was quoted to Mr [redacted] Due to any possible misinformation that may have occurred regarding the referenced promotions, we applied credits totaling $to Mr [redacted] ’s account to offset promotional amounts that were expected but not awarded and late fees assessed for the previous four months, including applicable taxes, and surcharges We also offered to accept the return of the devices currently active on Mr [redacted] ’s Sprint account, to waive the corresponding lease cancellation and Device Purchase Option charges associated with those devices, and to provide equipment comparable to the ones surrendered during the above-noted device purchase transaction We spoke with Mr [redacted] on June 8, 2017, regarding our offer and he agreed to contact us directly upon his return from travelling to advise of his decision Our offer is available for days from the date of this response We regret any inconvenience these concerns may have caused the [redacted] s, as well as the possible loss of their business If we can be of further assistance with these matters, or if Mr [redacted] would like to accept our noted offer within the referenced timeframe, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] CExecutive Services Analyst

December 18, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr*** [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] is disputing the $accelerated lease charge for a device he was leasing and traded in when he upgraded to a new device with a new lease agreement Our review of this matter determined that on October 31, 2015, Mr [redacted] ’s account was credited $to offset the accelerated lease chargeTo fully resolve this matter, we applied a $credit to his account to offset the late fee reflected on his December invoice We regret any inconvenience that this matter may have caused Mr [redacted] If you have any further questions, you can reach me by calling the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Jaime T Executive Services Analyst

July 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated he has tried to obtain copies of his invoice as he was unable to view this information online As a result, he requested that we mail out the informationWe regret that Mr***’s bill reprint request was not processed successfully, as requested Per our account records, Mr***’s services were canceled on March 31, 2017, when he ported his line of service (xxx) xxx- [redacted] from Sprint to another carrier This course of action canceled his online account access, as the account was no longer active in our billing system During our discussion with Mr [redacted] on June 28, 2017, we confirmed that the account was canceled and reflected a zero balance owed, after he remitted payment of $on June 22, Mr [redacted] advised our office that he had not received the invoice reprints as requested Therefore, we verified his current mailing address and mailed the March, April and May invoices to him We advised Mr [redacted] that he should receive these invoices within 7-business days via the U.SPostal serviceWe regret any inconvenience that this matter may have caused Mr [redacted] and the loss of his business If we can be of any further assistance related to this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the rebuttal inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s subsequent complaint, her account billing continues to remain inconsistent As a result, she is requesting to cancel services without incurring any early cancellation charges We regret the circumstances that prompted Ms [redacted] ’s complaint We contacted Ms [redacted] and discussed her billing in detail We explained that a billing cycle change was initiated on March 3, 2018, to accommodate Ms [redacted] ’s billing due date change request When this occurred, Ms [redacted] ’s original billing cycle, associated with the invoice dated April 7, 2018, reflected only her monthly lease charges plus partial monthly service charges for services from April through April 8, The new billing cycle became effective on April 9, 2018, and reflects a full month’s service charges for services from April through May 8, Because we pushed out the service due dates, the combined total of both invoices is higher than her estimated charges of $per month However, although we were unable to identify a Sprint billing error in this matter, as a goodwill gesture, we applied a $credit to her account to reduce her total charges to $157.02, which is due by May 2, During our conversation Ms [redacted] , she stated she appreciated the gesture and stated that she will retain her account until the end of her lease agreements We also agreed to follon her next invoice to ensure that there are no other billing issues We thank Ms [redacted] for her business Should she have any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April J [redacted] Executive Services Analyst

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] reports that when she went into a Service and Repair center to have her device checked out she was told that it could not be repaired and she was advised to upgrade her device She states that she was also offered a free iPhone SE device that she did not want Ms [redacted] states that she was informed that her monthly charges would be around $per month and that a 5th line was added to her accountWhen she received her bill, but it was well over the $promisedMs [redacted] stated that she went back to the store and called in to customer care several times to get the issue resolved, but was unsucessfulAs a result, Ms [redacted] is requesting that her service plan reflex $that she states was promised We spoke with Ms [redacted] on May 1, 2017, and reviewed her accountWe confirmed that one of her lines was not on the correct service planWe changed the service plan on the line ending in to the Unlimited Freedom plan per Ms [redacted] ’s request Ms [redacted] stated that she did not need the lines ending in [redacted] or *** She will be returning the device on the line ending in [redacted] for waiver of Installment Billing charges for that device She also wanted the line ending in [redacted] cancelled and she will pay for the remaining lease charges for that deviceMs [redacted] is satisfied with the resolution We regret any inconvenience that Ms [redacted] may have experienced as a result of this matter If I may be of further assistance, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Since my last conversation with Catherine [redacted] I have RECEIVED a collection agency notice for $now maybe all of this crossed in the mail but we are requiring a letter from there collection agency that there file is closed and they have removed the negative credit postedWe received harassing phone and emails calls from the collection agency since we turned this over to the Revdex.com as this is Sprint doing our request for a letter is called for.Regards, [redacted]

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12262560, [redacted] Boost Mobile Inquiry Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she began to experience issues with her Boost Mobile LG device that she purchased from a third party authorized dealer locationShe further stated that she returned to the store for assistance, but was outside of their return policy; therefore, she was referred to either file a claim via her insurance option, which would cost her a $deductible, or follow the LG manufacturer’s warranty process Ms [redacted] also expressed that when she contacted Boost Mobile and escalated her concerns she was on hold for over an hour, and that she had to beg for a loaner device In addition, she stated that the loaner device that she received does not hold a charge even while plugged in Further, when she contacted LG, she requested that the$shipping costs to send the device to them be waived, but was also denied that request Ms [redacted] requested that either her upcoming bill be credited or that she be provided a new phone We regret any difficulty Ms [redacted] may have experienced while attempting to resolve her device concerns During our discussion with Ms [redacted] on July 20, 2017, we advised that because she purchased the product from one of our third-party retailers and not from Boost Mobile directly, she is bound to the return/exchange policy of that locationHowever, as a one time courtesy, we offered to provide an account credit of $to her Boost Mobile account to offset one month of service chargesIn addition, we offered a 75% equipment discount credit towards the new purchase of any Boost Mobile device featured on our website at www.boostmobile.com At that time, Ms [redacted] accepted the credit and stated that she had no further concerns regarding this matterWe advised that she has days from the date of this letter to accept the equipment discount offer On behalf of Sprint we apologize for any inconvenience this matter may have caused Ms [redacted] If she has additional concerns regarding this matter, she can contact me by calling Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shannon PExecutive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on July 7, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’ filing, she expressed her dissatisfaction with the charges assessed to her account and the cost of her monthly recurring chargesMs [redacted] further stated that she had an unfavorable customer service experience while attempting to resolve her account concernsMs [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms***’ complaintOur records reflect that on June 16, 2017, Ms***’ phone line ending in [redacted] was inadvertently cancelled and her account was assessed a $Early Termination Fee as indicated on her June 26, 2017, billing statementWe determined that above-referenced phone line was immediately restored on June 16, We spoke with Ms [redacted] on July 20, 2017, and relayed the above informationDuring our discussion, we advised her that an adjustment of $was applied to her account on July 2, 2017, to offset the Early Termination Fee as reflected on her June 26, billing statementThis adjustment will appear on Ms***’ July 26, billing statementFurthermore, based on our review, we were unable to identify any miscommunication regarding the terms of her monthly recurring charges and determined that she is being billed correctly in association with her selected price plan Accordingly, Ms [redacted] acknowledged the information that was relayed and was satisfied with Sprint’s efforts to resolve her account concerns We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’ feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

March 30, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] Dear Mr [redacted] , Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to his inquiry, Mr [redacted] stated that he activated new Sprint service and cancelled his services within the day return period due to device issuesHe was initially advised that he would receive a refund check within business days of receiving the device in our warehouse and later advised he would received the refund business days after his billing cycle ends on April 5, He is requesting to have the refund for the down payment that he made for the device returned to the credit card he used when he purchased the device Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsYou can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is chargedIf your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamagedAdditionally, we will refund any activation fees within three days of activationSprint notes that our 14-day Sprint Satisfaction Guarantee return policy is conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process During our conversation with Mr [redacted] on March 30, 2016, we explained that after researching this issue we confirmed that the device was received in our warehouse on March 14, 2016, within the day return periodAs a result, we processed a refund in the amount of $to cover the down payment he was charged for the device to his credit card on file on March 25, Mr [redacted] confirmed that the refund was received today We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer F Jennifer F Executive Services Analyst

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received from your office, Mr [redacted] expressed his dissatisfaction with the network coverage since moving to a new location in He stated in October he received a promotional offer and was advised that an Airave device, which asks as an internal antenna could be provided to improve his service in his home He stated that he agreed to upgrade to a new device and renewed his service agreement for yearsHowever, he still has not received the Airave device and was recently advised that it would not assist with improving his data services in his homeAs a result, he is requesting that Sprint review this matter and resolve his service issue at his new address or allow him to cancel his services without being charged an Early Termination Fee Sprint confirms coverage based on the service address our customer provides at the time of activation Continuation of services after the 14-day Sprint Satisfaction Guarantee period constitutes acceptance of the Terms and Conditions of Service and the Service Agreement selected at the time of activation Although we offer coverage in most major metropolitan areas, Sprint cannot provide blanket coverage As a result, if customers change their service address, we cannot guarantee the availability of Sprint coverage Consequently, if the lack of coverage at the new service address causes customers to cancel their service, the cancellation charges associated with their agreement is applicableOur records reflect that Mr [redacted] ’s address on file is within best coverage In best coverage, some small pockets of poor service may occur based on obstructions, foliage, and terrain, but should be rare or infrequent During our conversation with Mr [redacted] on June 7, 2017, we explained that although the Airave device would not assist with his indoor service issue we can provide him, at no cost, a connect device to assist with his indoor coverage Mr [redacted] agreed to try the connect device and as a result, we ordered the device and he should receive it within the next three to five business days We requested that Mr [redacted] contact us if he continues to have any service issuesThis is valid for a period of days from the date of this response We appreciate Mr [redacted] taking the time to provide us with his feedback regarding our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this issue may have causedIf Mr [redacted] still requires assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced, subsequent inquiry of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customer’s concerns to our attention In his follow up filing, Mr [redacted] indicated that he is experiencing difficulty while using the Internet in his home area He further stated that he attempted to use the Connect device; however, it did not improve his Internet coverage and actually decreased the upload and download speedsTherefore, he is looking for a solution to assist him at home when his Internet does not work He registered for the Magic Box, and at the time of registration, he stated that he received a response that he should expect to hear from someone within two days, but he has not heard back As a result, he is requesting that Sprint provide a solution to his Internet concerns We regret the difficulty that Mr [redacted] is experiencing while attempting to use the Internet We spoke with Mr [redacted] again on June 28, 2017, and apologized for any inconvenience Based on the information provided, we informed Mr [redacted] that per our web site at www.sprint.com/getmagicbox, there is status information updated advising our customers that there is a delay reviewing the requests for the Magic Box Additionally, information is updated for our customers to check the web site periodically for status updatesAfter accessing the web site, customer’s can click on the “get the latest” link at the top of the web page for a status update There is also a “certain criteria” link at the bottom of the page that our customers can access regarding prioritizing the Magic Box distribution As a result of Mr [redacted] ’s initial complaint, he was informed that he has a timeframe of days from the date of discussion to make a decision as to whether he wanted to remain a Sprint customer or be allowed to cancel with a waiver of the Early Termination Fee, and this date is until July 21, During our discussion of his subsequent complaint, he was concerned that he would not have had the opportunity to try the Magic Box before the deadline date of July 21, 2017, and he wanted to know if the deadline date could be extended We informed Mr [redacted] that per his request, we will allow him the opportunity to try the Magic Box, should he be approved Mr [redacted] also indicated that he had been offered the Airave device, but did not receive it At this time, we offered to send the Airave; however, he declined because he stated that he spoke with one of our technicians who informed him that the Airave would not be of assistance to him Lastly, Mr [redacted] noted in his subsequent complaint that his Internet Service Provider, provides superior Internet service, but he is concerned that in the event the Internet is not available, he will not have data service Therefore, if waiting for the Magic Box is still an inconvenience, as we are not able to provide an estimated time of his review for the device, nor are we able to advise if he will be approved, should he decide to cancel prior to the Magic Box review and/or receipt of the device if approved, the date of cancelation with waiver of the Early Termination Fee is still July 21, We appreciate having had the opportunity to review Mr [redacted] ’s subsequent complaint Should there be any additional questions or concerns with this matter, Mr [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst