Sprint Corporation

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] stated that when he opened his account, he was advised that he qualified for five lines with no deposit He stated that we advertised a lower monthly rate than his previous carrier, so he made the decision to switch to Sprint He stated that he was paying $a month with his previous carrier and when he received his first bill from Sprint, it was $He stated that his following bill was $and he received conflicting information as to what the additional $entailed Additionally, he stated that he was advised he would receive a call back from us and to date, this has not occurred As a result, he is requesting a resolution to these issues In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on April 25, May 2, and 4, 2017, advising him we received his inquiry and our need to speak with him directly In addition, a letter was sent to his billing address on May 4, Unfortunately, we have been unable to speak with him directly Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience at number referenced below We regret any inconvenience this matter may have caused If Mr [redacted] ’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

March 24, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Complaint [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance with bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that after accepting our promotional Buy One Get One (BOGO) offer for two phones, she was informed her monthly invoice would reflect two monthly installment billing charges and a credit to offset one of the charges; however, her subsequent invoices did not reflect said credit As a result, she is requesting that her monthly invoice reflect a monthly credit to offset one monthly installment billing charge We confirmed that the referenced BOGO promotional offer allowed Ms [redacted] to purchase devices via lease or Installment Billing Agreement (IBA) and receive a monthly credit to offset the monthly charge for one of the devices Our records reflect that the BOGO promotional offer was extended to Ms [redacted] during her August 28, 2016, IBA purchase; however, the BOGO promotional offer was not effective until August 29, Unfortunately, we are unable to systematically apply a recurring credit in accordance with the BOGO free offer due to the date of purchase occurring outside the BOGO promotion period However, in an effort to resolve this matter, we have applied a one-time credit of $to her account in lieu of the monthly promotional BOGO credit As a result, Ms [redacted] ’s account reflects a $credit balance Accordingly, a $IBA payment is still required each month because the referenced account credit will apply toward monthly service charges instead of the IBA charges If I can be of any further assistance regarding this matter, I can be contacted directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 5:p.m., Central Time Sincerely, Terrence MExecutive Services Analyst

June 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that we changed his month lease agreement to a month contract without his knowledge As a result of this, a member of our management team offered him the option to upgrade to a Samsung Galaxy SEdge plus device at new customer pricing and waving all fees, including the down-payment He also described unfavorable customer experiences during his attempts to address this matter and requested that we honor the promotion and order the device We regret any misunderstanding that may have occurred related to Mr [redacted] ’s Sprint device upgrade and any delay in addressing that concern Our account records reflect that Mr [redacted] purchased and activated a Samsung Galaxy SEdge Plus device on March 10, 2016, with a two-year discounted price Our records further indicate that the two-year agreement was prematurely expired on May 29, 2017, when we extended to Mr [redacted] the opportunity to upgrade to the Samsung Galaxy Sor S8+ via lease agreement and save $off the cost of the device This is a one-time credit that will be applied towards the account within 1-bill cycles In addition, we waived the shipping and activation fee associated with the device purchase We spoke with Mr [redacted] on June 7, 2017, at that time he had already completed the upgrade process During our conversation, Mr [redacted] expressed concerns regarding the monthly lease charge, stating that he was quoted a lease amount of $17.44; regrettably, we are unable to confirm this information However, we verified that Mr [redacted] ’s signed lease agreement, dated June 5, 2017, reflects a monthly charge of $ This is the $monthly lease amount and the applicable taxes and surcharges We appreciate Mr [redacted] ’s taking time to provide details of his customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance related to this issue, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, [redacted] Executive Services Analyst

April 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] states that she requested the service plan for her wireless line ending [redacted] be modified in March to reflect Sprint’s seasonal stand by planShe further states that once the seasonal standby plan had expired, she requested that the service for wireless line ending [redacted] be cancelled; however, the line was not cancelled as she requestedAs a result, she is requesting credit for any charges incurred after this time frame, and a reduction in the Early Termination Fee billed Sprint regrets any possible misunderstanding regarding Sprint’s cancellation processOur records reflect that the service on Ms [redacted] ’s wireless phone (xxx) xxx- [redacted] was canceled on February 23, 2017, per Ms [redacted] ’s requestOur records do not reflect a cancellation request from Ms [redacted] prior to this date, therefore, the line remained active and was assessed a Monthly Recurring Charge (MRC)Although Sprint was unable to determine an error regarding this matter, on April 10, 2017, we applied credits totaling $to her account to offset the disputed charges incurredBecause Ms [redacted] was under a two year service agreement for her wireless line ending ***, she incurred a $Early Termination Fee when she cancelled this line prior to the fulfillment of the agreed upon termsThis is a valid charge and payable to Sprint; therefore, me must respectfully decline Ms [redacted] ’s request to have this fee reducedMs [redacted] stated she understood and expressed her satisfaction with the resolution provided We appreciate Ms [redacted] for taking the time to provide us with the details of her customer service experienceWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value Ms [redacted] ’s feedback and that her concerns have been forwarded to the appropriate managerial staff for further review If further assistance is needed regarding this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday, through Friday from 7:a.mto 4:p.m., Central Time Sincerely, Sean J Executive Services Analyst

May 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Account xxxxx [redacted] Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Mr [redacted] stated that he did not receive a promotional credit offer when he upgraded devices on his account He is requesting that a credit be applied to offset the missing credit he was offered In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any offers that deviate from the formal and approved published device and/or service plan pricing We spoke with Mr [redacted] on May 5, 2017, and explained that our records reflect that when he upgraded to a new device he received a promotional offer; however, the promotional credits were inadvertently not applied As a result, we presented a one time account concession credit in the amount of $in order to emulate the promotional credit in full that he indicates that he did not receiveHowever, he will continue to be billed the lease monthly charge for the upgraded devices Mr [redacted] verified satisfaction with the resolution We regret any inconvenience that these matters may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday, between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

May 9, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers' concerns to our attentionIn the information provided, Ms [redacted] expressed dissatisfaction with Sprint Wireless service billing, in relation to her benefits as a former Sprint Employee, advising that she had never signed a contract to pay a bill As a result, she requested that Sprint waive her account balance We regret any misunderstanding with regard to Sprint billing and a Sprint retail transaction Consistent with the Sprint Employee Wireless Discount Program, employees select Sprint products and services, and agree to pay the program pricing associated with those selections Our research revealed that the charges were correct and valid for products and services rendered Although we were unable to identify a Sprint error in this matter, we appreciate Ms [redacted] ’s history with Sprint and applied courtesy credits totaling $to her account to offset the balance In addition, we notified [redacted] , Inc., the third-party collections agency, to update any reporting to reflect the balance to have been paid-in-full Please allow up to days for completion of this processWe regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from 7:a.mto 3:p.m., Central Time, Monday through FridaySincerely, Stan S.Executive Services Analyst Tell us why here

Tell us why here...January 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case: [redacted] , [redacted] Sprint Account: xxxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] submitted on January 11, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] filing expressed her dissatisfaction with the delay of her account being adjusted $for a Repair Fee reflected on her October 8, 2016, billing statementAccording to Ms***, she contacted Sprint and was informed if she returned the device associated with phone number xxx-xxx-***, the $Repair Fee would be adjustedMs [redacted] advised that she has returned the device to SprintHowever, the adjustment has not been applied to her accountMs [redacted] is requesting for her complaint to be reviewed and for her account to be adjusted During our January 25, 2017, discussion with Ms***, we confirmed that the device associated with phone number xxx-xxx- [redacted] has been receivedIn addition, an adjustment of $was applied to her account on January 25, 2017, to offset the Repair FeeMs [redacted] expressed her satisfaction with the resolutionWe apologize for any inconvenience that this matter may have caused Ms*** We trust this letter responds to your inquiryIf we may be of further assistance to Ms***, she can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, extension ***We are available Monday through Friday from a.mto p.m., Eastern Standard Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services

April 14, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] L [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the rebuttal complaint of Ms [redacted] L [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention once more According to the information provided in Ms [redacted] ’s complaint, she states that she called in December and requested that her services be placed on seasonal standby due to being hospitalized and being unable to make the paymentShe further states that her services were recently disconnected, and she does not understand how her bill reached a balance of $1,As a result, Ms [redacted] is requesting that we reimburse her for phones that she purchased as well as incurred service chargesWe attempted to reach Ms [redacted] via phone and e-mail on April 10, 11, and 14, 2017, asking her to contact our office to discuss her concerns Additionally, we also mailed a letter to her address on file on April 14, 2017, advising her of our receipt of her complaint and our desire to speak with her to address her concerns Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account If the PIN cannot be provided, other specific identifiers may be required to discuss the account information or to implement the changes being requested Therefore, Ms [redacted] can contact us at the number provided below at her earliest convenience to complete the authentication of her account so that we can address her concerns We regret any frustration this matter may have caused If I may be of further assistance regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at [redacted] , extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central TimeSincerely, LaToya [redacted] Executive Services Analyst

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced complaint of [redacted] ***, submitted on July 7, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’ filing, she expressed her dissatisfaction with the charges assessed to her account and the cost of her monthly recurring chargesMs [redacted] further stated that she had an unfavorable customer service experience while attempting to resolve her account concernsMs [redacted] requested that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms***’ complaintOur records reflect that on June 16, 2017, Ms***’ phone line ending in [redacted] was inadvertently cancelled and her account was assessed a $Early Termination Fee as indicated on her June 26, 2017, billing statementWe determined that above-referenced phone line was immediately restored on June 16, We spoke with Ms [redacted] on July 20, 2017, and relayed the above informationDuring our discussion, we advised her that an adjustment of $was applied to her account on July 2, 2017, to offset the Early Termination Fee as reflected on her June 26, billing statementThis adjustment will appear on Ms***’ July 26, billing statementFurthermore, based on our review, we were unable to identify any miscommunication regarding the terms of her monthly recurring charges and determined that she is being billed correctly in association with her selected price plan Accordingly, Ms [redacted] acknowledged the information that was relayed and was satisfied with Sprint’s efforts to resolve her account concerns We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’ feedback and her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

September 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] states he paid an extra $on top of his phone bill, and Sprint is withholding it to cover his debts in which he had no knowledge of Mr [redacted] is requested Sprint to deduct the extra $from his next bill and take away the invalid charge of $from his account We have reviewed Mr***’ account including invoices and payments from March through September Our records do not include an overpayment of $ Therefore, we find that no billing or payment error occurred and we respectfully decline Mr***’ request to deduct $from his next invoice We spoke with Mr [redacted] on September 25, 2017, and explained the information above Mr [redacted] called the store and confirmed he did not make a payment because the store was not able to take cash payments He agrees that the invoice amount is correct and withdrew his request for a refund or adjustment as no error on Sprint’s part occurred We regret any frustration this matter may have caused If we can be of further assistance with this matter, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Jaime RExecutive Services Analyst

August 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that our Total Equipment Protection (TEP) program was added to his account without his authorization Mr [redacted] requested that we remove TEP and apply credits to his account for the associated charges Additionally, Mr [redacted] stated that he received incorrect information regarding his estimated monthly bill from the sales representative at the retail store where he established services Sprint has partnered with a number of third-party retailers to distribute our products and services We are grateful for their assistance in promoting our services Our field representatives train third-party retailers on our policies, procedures, and products and regularly update resource materials for them to ensure accurate, up-to-date information is available to our existing and potential customers We regret any misinformation that Mr [redacted] may have received regarding our TEP and his estimated monthly charges and appreciate his feedback regarding this issue The details of Mr [redacted] ’s experience has been forwarded to the appropriate managerial staff empowered to make changes in this area We forwarded Mr [redacted] ’s complaint to the management team over the retail store We confirmed that our TEP option has been removed from Mr [redacted] ’s account and the appropriate credits have been applied to offset the disputed charges Additionally, credits totaling $were applied to Mr [redacted] ’s account for the $difference between the quoted and actual charges for a period of months Mr [redacted] will see all of these credits reflected on his next invoice If Mr [redacted] has any further questions regarding this matter, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Kala C Executive Services Analyst

January 13, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided by Mr [redacted] he is being assessed two $non-return fees for devices that were turnat a Sprint store on October 10, We confirmed the Sprint store received the devices, and issued credits totaling $We spoke with Mr [redacted] and confirmed that the dispute has been resolved We regret any inconvenience that Ms [redacted] may have experienced as a result of this matterIf you have any questions or this matter remains unresolved, you can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Sunday, Monday, Wednesday and Friday from 8:a.mto 5:p.m., Central Time Sincerely, [redacted] Q Executive Services Analyst

April 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account #xxxxx***, [redacted] Sprint Case # [redacted] To Whom It May Concern, Sprint is in receipt of the above-referenced inquiry of [redacted] care of [redacted] , submitted on March 24, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with the inability to receive the Buy-One-Get One (BOGO) promotional service credits that were offered to her upon establishing services with SprintMs [redacted] requested that Sprint review this matter, honor the above promotional offer and adjust her account accordingly Sprint reviewed Ms [redacted] ’s complaintAccording to our records, Ms [redacted] established services with Sprint on December 26, 2016, at a local Sprint Retail Store location At that time, she portsix lines of services with intent to participate in Samsung’s Buy-One-Get-One (BOGO) promotion Therefore, she purchased six Samsung Galaxy SEdge devices via Sprint’s Monthly Installment Billing program We regret any miscommunication that Ms [redacted] may have received regarding Samsung’s Galaxy SBuy-One-Get-One (BOGO) promotional offerQualifying customers who participated in Samsung Galaxy SBuy-One-Get-One (BOGO) promotion must purchase two Samsung Galaxy Sor SEdge devices via a Lease or Installment Billing AgreementHowever, if a customer is upgrading one line of service, a new line is required for the second device to qualify for the promotional service credit Regrettably, due to an inadvertent error the BOGO promotional credit was not applied on the three lines of services associated with phone lines ending in ***, ***, and *** Our records further indicate that on April 14, 2017, our Retail Stores Management team cancelled the three Monthly Installment Billing Agreements associated with phone lines ending in ***, ***, and [redacted] with the waiver of the associated chargesIn addition, an adjustment of $was applied to Ms [redacted] ’s account to offset the promotional BOGO credit for the above lines of servicesPlease be advised that the above credit will appear on the April 29, billing statement We spoke with Ms [redacted] on April 17, 2017, and relayed the aforementioned information and resolution to herMs [redacted] expressed her satisfaction with the resolution provided to her We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

April 11, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] - [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customer's concerns to our attention Based on the inquiry and our discussion with Mr [redacted] , he stated that he was instructed to go online to register for the buyout reimbursement; however, he was unsuccessful in completing the registration He states that when he visited the Sprint store, he was informed that the matter was escalated and would receive a call regarding the matter Mr [redacted] states that he did not receive the noted call As a result, he requests that he that his old devices (iPhone and iPhone Plus) be returned During our discussion, we confirmed that the Visa Prepaid cards were processed for the Buyout promotion; however, Mr [redacted] no longer wishes to continue service and inquired about receiving his old devicesIn an effort to address this matter, we offered to provide him with “like devices” and explained per our Terms and Conditions; we are unable to return the original devices that were submitted to the Buyback Program for any reason, even if service is cancelled within the timeframes contained in the Sprint return policiesOn April 7, 2017, Mr [redacted] cancelled his service and picked up two “like devices” at the Sprint store and was satisfied Additionally, Mr [redacted] confirmed he received the Visa Prepaid cards and agreed to dispose them We regret any inconvenience this matter may have caused Mr [redacted] If I can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, extension #### I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Alethea BExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11420663, and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:Since my last conversation with Catherine [redacted] I have RECEIVED a collection agency notice for $now maybe all of this crossed in the mail but we are requiring a letter from there collection agency that there file is closed and they have removed the negative credit postedWe received harassing phone and emails calls from the collection agency since we turned this over to the Revdex.com as this is Sprint doing our request for a letter is called for.Regards, [redacted]

May 5, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for reviewWe appreciate your bringing our customers’ concerns to our attentionIn the information provided, Mr [redacted] states that he chatted with one of our Customer Care representatives prior to switching to Sprint to ensure that he would receive his 25% employer discount off the total monthly service chargesMr [redacted] states that he verified this information more than once with our Chat representative, and he confirmed with a sales representative at one of our retail stores also As a result of being informed that he will receive his employer discount, Mr [redacted] states that he switched his service to Sprint and followed the steps to acquire the employer discount He subsequently received a reply email to his submission for the discount that stated that he would not receive his employer discount due to the service plan being an already heavily discounted plan Mr [redacted] is dissatisfied with this information because he stated that he switched to Sprint based on the information he was provided by our representatives, which was that his employer discount would be applicableConsequently, Mr [redacted] is requesting assistance with this matterWe regret any misunderstanding that may have occurredBased on a review of our records, Mr [redacted] ’ two lines of service reflect the 50% Off Competitor service plan, which is an already deeply discounted plan; therefore, no additional discounts are allowed During our discussion with Mr [redacted] today, he stated that the issue has been resolved as a result of his communication with one of our Customer Advocacy Team members on April 29, Our records reflect that credits totaling $were applied to Mr [redacted] ’ account on the above-referenced date for the porting incentive offer, and his service plan is set to change to the Data Share plan with Unlimited Talk/Text effective May 23, 2016, which will allow the employer discountWe appreciate Mr [redacted] ’ taking the time to provide use with the details of his experience with our Customer Care and retail store representatives We are continually striving to improve the quality of service provided to our customer’s Please be assured that we value customer feedback and will utilize this information in our feedback and training processes We regret any inconvenience that this matter may have causedShould there be any additional questions or concerns, I can be reached by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central TimeSincerely, Bridgette F.Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Anthony [redacted]

May 5, Revdex.com Serving Greater Kansas City Ward Parkway Kansas City, MO Re: Revdex.com File # [redacted] , [redacted] [redacted] Sprint Account # XXXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 26, We appreciate your assistance in bringing our customer’s concerns to our attention Ms [redacted] ’s filing expressed her dissatisfaction with receiving billing statements for a Sprint account According to Ms [redacted] , she has never established services with Sprint Therefore, Ms [redacted] requested that Sprint review this matter, cease sending her billing statements by removing her mailing address from the account Sprint has reviewed Ms [redacted] ’s complaint We spoke with Ms [redacted] on May 2, As Ms [redacted] has indicated that she may be a victim of identity theft, we have advised her that we are mailing a Fraud Packet to her at her Miami, Florida address to complete and return to our Fraud Management group Once we receive the completed packet and have investigated this matter, we will notify Ms [redacted] of our findings If we determine that fraud has occurred, we will apply any credits that are necessary and will contact the collections agency, if applicable We regret any inconvenience this matter may have caused Ms [redacted] If Ms [redacted] would like to further discuss this matter, she can contact me by calling the Executive & Regulatory Services department toll free at ###-###-####, extension *** I am available Monday through Friday, from 8:a.mto 4:p.m., Eastern Time Sincerely, /s/ Taheera L Taheera LExecutive & Regulatory Service

November 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Wendy & Anto [redacted] Sprint Account XXXXXAntonio [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal inquiry of Wendy & Anto [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the [redacted] ’ subsequent complaint, they state they were advised that we would update the phone number submitted for the promotion in question to the correct phone number without them having to re-submit a new request As result, they requested to have the matter readdressed A review of our records indicates that our Promotions team updated the registered phone number for the $Sprint Credit Union Member Cash Rewards promotion to the correct phone number successfully As outlined in the terms of the promotion, customer should allow six to eight weeks to see the cash reward directly deposited into their credit union account We spoke to Ms [redacted] on November 9, 2017, and outlined our aforementioned findings Ms [redacted] expressed her understanding of the outlined information Accordingly, Sprint considers the matter resolved, pending the awarding of the cash reward in question We regret any inconvenience this matter may have caused the [redacted] If we can be of further assistance, we can be contacted by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Leslie [redacted] Executive Services Analyst