Sprint Corporation

We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] expressed her dissatisfaction with the level of service she received from our Customer Care group while attempting to address her billing concernsMs [redacted] stated in her complaint, that on October 10, 2015, she visited a Sprint retail store and established three lines of service on a Unlimited rate plan and enrolled in the Early Termination Fee Buyout programAs such, she stated that she was advised that her monthly service charges, plus enrollment in the Total Equipment Protection program would be $163, excluding taxes, fees and SurchargesHowever, her monthly invoices have exceeded her expectationsFurthermore, Ms [redacted] stated that upon receiving her Sprint equipment, she turnher former wireless carrier’s equipment at the point of sale and completed the requirements for the Early Termination Fee Buyout programMs [redacted] confirmed that she received the [redacted] Reward Cards in the amounts of $95, $and $However, her March invoice reflects three [redacted] Reward Card chargebacks for the aforementioned amountsTherefore, Ms [redacted] requested that Sprint review this matter and apply an adjustment on her account to offset the Amex Reward Card charges and monthly service charges reflected on her October through March invoices We assure you that Sprint is committed to providing excellent service on every contact, with every customerPlease be advised that we take every inquiry seriously and we appreciate Ms [redacted] ’s feedbackIn our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published informationIn our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Sprint has reviewed Ms [redacted] ’s complaintAccording to our records on October 9, 2015, Ms [redacted] established phone numbers ending in ***, [redacted] and ***, purchased equipment at discounted pricing in exchange for a two-year Service AgreementsPlease be advised that cancellation of services prior to fulfilling the two-year Service Agreement will result in an Early Termination Fee chargeOur records show that Ms [redacted] was provided this information at the point of sale and that a confirmation letter was set to the address on file outlining her service agreementAdditionally, phone numbers ending in [redacted] and [redacted] were activated on the Family Plan, with two, $Phone Subsidized charges and one device on the $Total Equipment Protection (TEP) planFurthermore, phone number ending in [redacted] was enrolled in the $10, MG Tablet planOn October 17, 2015, phone number ending in [redacted] was established and activated on the Unlimited plan via a two-year Service AgreementOn January 19, 2016, Ms [redacted] ’s rate plans were updated to the Data Shared plan to include phone numbers ending in ***, [redacted] and ***On January 20, 2016, in an effort to resolve Ms [redacted] ’s billing concerns, she accepted a one-time $adjustment that was applied to her account and reflected on her February invoiceAdditionally, on February 10, 2016, phone number ending in [redacted] was updated to the $5, MB Tablet plan Regarding, Sprint’s Early Termination Fee Buyout promotion, the reimbursed amount for qualified customers is based on the Early Termination Fee charged or the remaining balance associated with an installment billed device, excluding prepaid devicesAll lines must be ported in from an active wireless line at another carrier and remain active and in good standing on the Sprint network to receive the [redacted] Reward CardCustomers are required to turn in their current device associated with the installment billing balance or Early Termination Fee submitted from their previous service provider(s)If the customer does not turn in the correct device to Sprint in good working order, the customer will be charged an amount up to that of the reward card provided to themCustomers must register at www.Sprint.com/joinsprint and submit the final bill showing their Early Termination Fee or installment balance within days of switching to SprintPlease allow days for the Reward Card to arrive We confirmed Ms [redacted] received three [redacted] Reward Cards for phone numbers ending in ***, [redacted] and [redacted] in the amounts of $95, $and $190, respectively; due to an inadvertent error, she was charged back the same amountsAs such, our records reflect that Ms [redacted] ’s March invoice reflected three, Amex Charges Non Tufor phone numbers ending in ***, [redacted] and [redacted] in the amounts of $95, $and $190, respectivelyHowever, on April 1, 2016, Ms [redacted] visited the Sprint retail store to resolve her concernsAs a result, our store confirmed the inadvertent billing error and applied adjustments in the amount of $95, $and $190, to resolve her [redacted] Reward Card concerns, which will reflect on her April invoice On April and of 2016, we relayed the aforementioned information to herIn an effort to further resolve Ms [redacted] ’s billing concerns, a final one-time $adjustment was applied to offset a portion of her March invoice chargesThe $adjustment will reflect on her May invoiceMs [redacted] has expressed her satisfaction with the resolution of her concerns We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with the issues discussed herein, Ms [redacted] can contact me by calling our Executive & Regulatory Services Department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, /s/ [redacted] * Executive Services Analyst

September 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] Account XXXXX***, [redacted] Case [redacted] To Whom It May Concern: On September 14, 2016, Sprint received an inquiry submitted by your office on behalf of [redacted] *** According to the information provided, Ms [redacted] states that her online account indicated that she was eligible for the Buy One, Get One Samsung Galaxy Soffer; however, she was advised that her line is not eligible Ms [redacted] is requesting that we honor the offer We appreciate your assistance in bringing Ms***’s concerns to our attention On August 15, 2016, customers that purchase two or more Samsung Galaxy Sor SEdge devices with an eligible lease or monthly installment agreement received a monthly service credit equal to the lesser monthly payment For existing customers, their line must be upgrade eligible and a new line is required for the second device to qualify This promotion ended on September 22, We regret any inconvenience Ms [redacted] may have experienced as a result of this matter On September 14, 2016, Ms [redacted] spoke with [redacted] Ofrom our office regarding her concerns Although Ms***’s line ending in [redacted] was not eligible for an upgrade, we reset the upgrade eligibility on this to allow Ms [redacted] to take advantage of the offer as a one-time courtesy and to resolve this matter Our records indicate that Ms [redacted] upgraded her line and added a new line to her account in accordance with the Buy One, Get One Samsung Galaxy Soffer on September 14, If additional assistance is required, Ms [redacted] can contact us by calling the Executive & Regulatory Services department toll-free at ###-###-#### We are available Monday through Friday between a.mand p.m., Central Time Sincerely, Susan FExecutive Services Analyst

May 19, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on May 8, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] expressed her concern with the lease charges reflected on her invoice after she upgraded her device to an iPhone plusMs [redacted] further stated that her March through May monthly invoices reflected an extra lease charge for the iPhone 6S associated with line ending [redacted] that she returned to Sprint due to the lease not being cancelledIn addition, Ms [redacted] advised that she incurred data overages for lines ending [redacted] & [redacted] and she disputes the charge due to her using wifi at her home and work As a result, Ms [redacted] requested that Sprint review this matter, cancel the lease, and adjust her account accordingly In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that we received the iPhone 6S device on May 1, Accordingly, we canceled the lease agreement and applied a $credit to Ms***’ account to offset the lease purchase price and a $credit for the lease cancellation charge The adjustments will appear on Ms***’ May 31, 2017, billing statement On May 2, 2017, we spoke to Ms [redacted] regarding her data overage concernsDuring the call, we explained how to connect to wifi, and she confirmed her device was connected to that serviceAs a courtesy, we offered and she accepted a $adjustment to offset the data overages incurred by lines ending [redacted] & [redacted] that are reflected on her March 3, 2017, and March 31, 2017, invoices In addition, due to any possible miscommunication that may have occurred, on May 19, 2017, and we applied a credit of $to offset the activation fees and late fees reflected on her March 3, to May 1, invoicesThe adjustments will appear on her May 31, 2017, invoiceMs [redacted] expressed her satisfaction with the resolution provided We appreciate Ms***’ taking time to provide details of his experience with our Retail Store location and Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’ feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Ms [redacted] may have experienced while attempting to resolve the aforementioned concerns If we can be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

Hello,I filed a complaint regarding SprintThey have returned the money they took from me.Thank You, [redacted]

May 5, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint filed by Mr [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that he was not satisfied with Sprint’s network performance in his area; therefore, he ported his numbers to another service provider As a result, he is requesting that Sprint send him a return label to facilitate the return of his leased devices We spoke with Mr [redacted] on May 4, 2017, at which time, we addressed his account concerns We regret that his experience with service in his local calling area fell short of his expectations We informed him that we constantly monitor our network for service and capacity-related issues and work diligently to address any issues we identify or are brought to our attention by our customers During our discussion with Mr [redacted] , we confirmed that the disputed balance on his account represents the Lease cancellation and purchase charges billed when he cancelled his lines of service prior to the fulfillment of the agreed upon terms These are valid charges and payable to Sprint Although Sprint has been unable to determine an error, in an effort to reach an amicable resolution to this matter, we agreed to credit the Lease cancellation and purchase charges associated with his lease agreements with the return of his equipment in like new condition To facilitate the return of his equipment, we sent a return kit to his home address After the equipment is received in our warehouse, we will apply a credit to his account to offset the disputed charges In addition, we will contact the outside collection agency assigned to the account and advised them to cease all further collection effortsPlease be aware that the label is time sensitive; therefore, the equipment should be returned within days from the date that the return label is received The above-referenced account will remain in “escalated status” with our office until May 22, 2017, to allow sufficient time for the equipment to be received in our warehouse If we may be of further assistance with this concern, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between a.mand p.m., Central Time Sincerely, Sean JExecutive Services Analyst

---------- Forwarded message ----------From: [redacted] >Date: Thu, Feb 23, at 6:PMSubject: Re: You have a new message from the Revdex.com of Greater Kansas City in regards to your complaint [redacted] .To: Revdex.com Hi,The issue has been resolved by the company.Thank you, [redacted]

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] P [redacted] Sprint Account—xxxxx [redacted] Sprint Case – [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Ms [redacted] ’s complaint, she stated that she returned her iPhone 6s device to Sprint via a return kit that she received in the mailHowever, she was billed for the acceleration fee for her Installment billing Sprint 24-Month Installments is a device installment agreement that gives new and existing customers an affordable option to activate/upgrade to a Smartphone, feature phone or tablet device Customers simply purchase an eligible device with no or a variable down payment, depending on device, and agree to monthly installment payments for each financed device There are no service discounts for devices purchased through Sprint 24-Month Installments and at the time of purchase the customer will be required to pay all applicable sales tax against the Suggested Retail Price (SRP) as well as any applicable down payment for any device being purchased We confirmed the receipt of Ms [redacted] ’s returned equipment and found that the equipment charges had been adjusted on March 30, Additionally, we also adjusted $as a one-time courtesy to offset the cost of her activation fee and two months of service With this credit, Ms [redacted] ’s current account balance is credit of $ If we may be of further assistance with this matter, Ms [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Tuesday through Saturday from a.mto p.m., Central Time Sincerely, Katherine D Executive Analyst

April 19, Revdex.com of Greater Kansas City Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] disagrees with her billing She requested compensation to her account and for her billing issues to be addressed We spoke with Ms [redacted] s on April 11, 2017; at that time she stated that she never requested TEP on her phone number She stated that she recently realized that she has been charged for almost a year for the service and is requesting credit At that time, we informed Ms [redacted] s that as outlined in our Terms and Conditions of Services, customers’ must raise any dispute that they have regarding invoiced charges within days of the date of the invoice, or they have accepted the charges Additional information can be viewed on www.sprint.com Upon upgrading her device Ms [redacted] s was provided with a clear disclosure of her monthly recurring charges and all other applicable fees and chargesFurthermore, we were able to locate signed copies of her electronic service agreement which includes a description of the charge in questionBased on our review, we were unable to identify any miscommunication regarding the terms of her monthly charges on Sprint’s part during the upgrade her device In accordance to Sprint Terms and Conditions of Services as stated above, as an amicable resolution, we offered to cancel the Total Equipment Protection plan option effective April 11, and applied a courtesy credit for months’ worth of TEP charges She accepted, and we applied a one-time $credit as a goodwill gesture She confirmed satisfaction with our resolution We appreciate Ms [redacted] s taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms [redacted] s’ concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Ms [redacted] s may have experienced while attempting to resolve this matter If I may be of further assistance, Ms [redacted] s can contact me toll-free at ###-###-#### I am available Monday through Friday, between a.mand p.m., Central Time Sincerely, Beatrice RExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for addressing this issue Regards, [redacted]

[redacted] Revdex.com: ---------- Forwarded message ----------From: [redacted] ***< [redacted] >Date: Fri, Feb 5, at 4:AMSubject: Complaint [redacted] - SprintTo: " [redacted] " < [redacted] >RE: [redacted] Problem has been resolved with SprintThank you so very much for your help[redacted]

May 1, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 24, We appreciate your assistance in bringing our customer’s concern to our attention According to Ms***’s follfiling, she expressed her dissatisfaction with the inability to receive prepaid shipping return kits for her devices in exchange for the waiver of the Lease Device Purchase Amount option per line, after she cancelled services with SprintMs [redacted] requested that Sprint review this matter, and provide her with return kits for her devices accordingly Sprint has reviewed Ms***’s complaintAs previously stated in our response, our records reflect that Ms [redacted] activated five Samsung devices via Sprint’s Leasing program on May 12, Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and deviceWith a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease We spoke with Ms [redacted] on April 14, 2017, to discuss her concern in detail and relayed the aforementioned information to herDuring our conversation, we confirmed that Ms [redacted] has chosen to port-out four of her five lines of services associated with phone numbers ending in ***, ***, ***, and [redacted] to another wireless service provider on April 7, Ms [redacted] also contacted Sprint’s Customer Care group and requested the cancellation of phone number ending in ***, which became effective on April 11, We advised Ms [redacted] that we would send return kits to the address on file to facilitate the return of the four devices to Sprint’s Returns warehouseUpon confirmation of the devices being received at Sprint’s Returns warehouse, undamaged and in good working condition we will apply all necessary adjustments to offset the Lease Device Purchase Amount option per lineMs [redacted] confirmed her understanding and satisfaction with the resolution provided to her Upon receipt of Ms***’s follfiling, we spoke with her on April 25, 2017, to discuss her concern in detail and reiterate the aforementioned informationDuring our conversation, we confirmed that Ms [redacted] is satisfied with our offered resolution as stated in our previous response dated April 21, Ms [redacted] is awaiting further contact from the undersigned analyst regarding the status of her returned equipment once the devices have been received and inspected by Sprint’s Returns warehouse to determine that the devices were returned undamaged and in good working conditionWe advised Ms [redacted] that once our Returns warehouse has had the opportunity to inspect the returned equipment, any necessary adjustments to offset the Lease Device Purchase Amount option per line will be madeWe confirmed with Ms [redacted] that UPS delivered the above referenced devices to our Returns Warehouse, but our Returns Warehouse still has to confirm receipt and inspect the devices before further action can be taken Ms [redacted] expressed that she fully understands the information relayed to her on April 14, and again on April 25, Ms [redacted] advised that she only responded because for her the issue has not been resolved yet due to waiting for the return of the above referenced equipment; however, she felt it was necessary to respond to the Revdex.com’s request for an update following our response dated April 21, Ms [redacted] confirmed that she is satisfied with our actions taken thus far and looks forward to further follwith the undersigned analyst We regret any inconvenience this matter may have caused Ms***If we can be of further assistance, Ms [redacted] can contact me directly by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] H Executive Services Analyst

Complaint: [redacted] I am rejecting this response because: As stated before I still consider being charged for these phones after returning them is unfair Especially because Sprint is going to refurbish these phones and resale them and I'm still being responsible for something I don't haveAnd Mrs Tarhera wanted to give me the scenario of leasing a car and turning it in and still being responsible for the paymentWhat she's not aware of is that when you have a car that there is constant complaints about and is considered a lemon as this phone service is your not obligated to pay for that vehicle according to the lemon law...so being that I had complained about this service from the beginning I dont mind paying the amount thats due for the service but im not paying for phones that im returning to be resold Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I received a collection notice regarding the alleged balance due and owing and have spent numerous hours trying to resolve this matter My final offer is for Sprint to remove all monies allegedly due and owing ($83.72), confirm in writing that no more collection action is taken by Sprint and to reimburse me $for the manner in which I was treated by Sprint Regards, [redacted] ***

August 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention In the information received, Mr [redacted] stated that he attempted to open an account with Sprint and ordered a device and it was sent to an incorrect address He stated that on the second delivery, he declined the package and it was returned to us He stated that he contacted our Customer Care department multiple times requesting a refund back to his credit card for the phone purchase and was advised to call back when the phone was received and we would process the refund He stated that after the phone was received, he called us and was transferred multiple times and was disconnected while speaking with a supervisor He is requesting to be refunded back to his credit card Our records reflect that on August 30, 2016, a refund in the amount of $was posted back to Mr***’s credit card Please allow up to five business days for the refund, however some institutions such as credit unions and smaller banks may take longerThe customer should follwith their bank after five business days We spoke to Mr [redacted] on August 30, 2016, and provided him with the above-referenced information We appreciate his feedback regarding his interactions with our Customer Care representatives and it will be forwarded to the appropriate managerial staff for review We regret any inconvenience this matter may have caused If we can be of further assistance with this concern, Mr [redacted] can contact me directly by calling our Executive & Regulatory Services department toll-fee at ###-###-####, extension *** I am available Monday through Friday between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

December 24, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File Subject: billing, [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing Ms [redacted] 's concerns to our attention In the information received, Ms [redacted] expressed her dissatisfaction with multiple increases in her monthly price plan rates, citing that she was not advised until recently that her chosen rate cost would vary based on the number of active lines associated with itShe further advised that we have not met the resolution offer presented to her by a member of our Customer Care management team in October Ms [redacted] requested that we cancel contractual obligation with us with no cancellation charges We regret any misunderstanding that may have occurred related to our Framily Plan, which has been active on Ms [redacted] ’s Sprint account since August 1, However, the terms of that rate plan, which were provided to Ms [redacted] during the sales process and again on August 14, 2014, during a device upgrade at another Sprint store, clearly stipulate that her services were attached to a Framily Plan with a unique identification number (Framily ID) that can be provided to up to ten participants and that the monthly charges for each participating line of service can vary dependent upon the number of members attached to that unique Framily IDAs such, as individual lines of service moved away from the Framily ID associated with Ms [redacted] ’s services, the monthly cost for each remaining line of service was increased, pursuant to the terms of the promotional plan Our research revealed that Ms [redacted] escalated her billing concern to members of our Customer Care management team on October 10, 2015, and that we reached an agreed resolution at that time wherein Ms [redacted] changed her price plan to our Gigabyte Family Share Plan with a Tablet line share option for $per month plus applicable taxes and surchargesOur records further reflect that Ms [redacted] was correctly invoiced for that service plan, as referenced on her November invoice; however, that invoice also reflected her $monthly installment charge for her iPhone 5C device that purchased via our Sprint Easy Pay option on August 14, 2014, which was not incorporated into the quoted service plan price discussed on October 10, During our conversation with Ms [redacted] on December 15, 2015, we explained the details outlined aboveIn addition, although we were unable to identify any error on the part of Sprint in her billing concerns, we offered to offset the remaining Early Termination Fee and Sprint Easy Pay installments in exchange for the timely return of the two devices associated with her Sprint account, in good condition to our possessionMs [redacted] declined our offer but requested that we provide an additional $refund of her payment for services rendered from November through December 27, Regrettably, we respectfully declined Ms [redacted] ’s refund request due to her having used our services during the referenced time frameMs [redacted] contacted us again on December 23, 2015, and accepted our proposed offer While we regret the loss of Ms [redacted] ’s business, we agreed to send shipping packages containing prepaid shipping labels to facilitate the return of her referenced devices to us within the following daysUpon confirmation of our receipt of that equipment we will apply credits to the account to offset the Early Termination Fee, and remaining installment balance If we can be of any further assistance in this matter, or if Ms [redacted] would like to reconsider and maintain her services with us, you or she can contact me directly by calling our office toll-free at ###-###-####, ext***, and referencing case [redacted] I am available from a.mto p.m., Central Time, Monday through Friday Sincerely, Stan S Executive Services Analyst

Tell us why here...October 5, Kansas City Revdex.com Ward Pkwy, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Michael [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of MrMichael [redacted] submitted on September 8, We appreciate your assistance in bringing our customer’s concern to our attention In Mr [redacted] ’s filing, he stated he contacted our customer service representatives several times regarding his lease agreement and was provided with misinformationFurthermore, Mr [redacted] stated he attempted to pay off his devices; however, the amount was applied toward his billing statement and not the equipment chargesAs a result, Mr [redacted] requested that Sprint refund the last month’s charges on his billing statement and to pay off his three devices According to our records, on September 3, 2017, Mr [redacted] contacted our Customer Care team regarding the Lease Agreement pay off of phone lines ending in ***, [redacted] and ***Furthermore, between September 12, 2017, and September 23, 2017, Mr [redacted] completed the Lease Agreement on phone lines ending in ***, ***, and *** We spoke with Mr [redacted] on September 19, 2017, and confirmed his concerns were addressedWe appreciate Mr [redacted] for taking the time to provide us with the details of his experience with our Customer Care groupWe are continually seeking ways to improve the quality of service provided to our customersPlease be assured that we value Mr [redacted] as a customer and have forwarded his feedback to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matterIf Mr [redacted] would like to further discuss this matter, he can contact our Executive & Regulatory Services department toll free at ###-###-#### ext***I am available Monday through Friday, from a.mto p.m., Eastern Time Sincerely, Cheryl S Executive & Regulatory Analyst

June 29, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced, subsequent inquiry of Mr [redacted] , which was forwarded to the Executive & Regulatory Services department for review We appreciate your bringing our customer’s concerns to our attention In his follow up filing, Mr [redacted] indicated that he is experiencing difficulty while using the Internet in his home area He further stated that he attempted to use the Connect device; however, it did not improve his Internet coverage and actually decreased the upload and download speedsTherefore, he is looking for a solution to assist him at home when his Internet does not work He registered for the Magic Box, and at the time of registration, he stated that he received a response that he should expect to hear from someone within two days, but he has not heard back As a result, he is requesting that Sprint provide a solution to his Internet concerns We regret the difficulty that Mr [redacted] is experiencing while attempting to use the Internet We spoke with Mr [redacted] again on June 28, 2017, and apologized for any inconvenience Based on the information provided, we informed Mr [redacted] that per our web site at www.sprint.com/getmagicbox, there is status information updated advising our customers that there is a delay reviewing the requests for the Magic Box Additionally, information is updated for our customers to check the web site periodically for status updatesAfter accessing the web site, customer’s can click on the “get the latest” link at the top of the web page for a status update There is also a “certain criteria” link at the bottom of the page that our customers can access regarding prioritizing the Magic Box distribution As a result of Mr [redacted] ’s initial complaint, he was informed that he has a timeframe of days from the date of discussion to make a decision as to whether he wanted to remain a Sprint customer or be allowed to cancel with a waiver of the Early Termination Fee, and this date is until July 21, During our discussion of his subsequent complaint, he was concerned that he would not have had the opportunity to try the Magic Box before the deadline date of July 21, 2017, and he wanted to know if the deadline date could be extended We informed Mr [redacted] that per his request, we will allow him the opportunity to try the Magic Box, should he be approved Mr [redacted] also indicated that he had been offered the Airave device, but did not receive it At this time, we offered to send the Airave; however, he declined because he stated that he spoke with one of our technicians who informed him that the Airave would not be of assistance to him Lastly, Mr [redacted] noted in his subsequent complaint that his Internet Service Provider, provides superior Internet service, but he is concerned that in the event the Internet is not available, he will not have data service Therefore, if waiting for the Magic Box is still an inconvenience, as we are not able to provide an estimated time of his review for the device, nor are we able to advise if he will be approved, should he decide to cancel prior to the Magic Box review and/or receipt of the device if approved, the date of cancelation with waiver of the Early Termination Fee is still July 21, We appreciate having had the opportunity to review Mr [redacted] ’s subsequent complaint Should there be any additional questions or concerns with this matter, Mr [redacted] can reach me by calling the Executive & Regulatory Services department toll-free at [redacted] , ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Bridgette FExecutive Services Analyst

January 27, Revdex.com Ward Parkway, Suite Kansas City, MO RE: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the follow up inquiry submitted by [redacted] submitted January 24, We appreciate the opportunity to address her account concerns In Ms [redacted] follfilling, she expressed her dissatisfaction with the previous response provided citing she is pending the necessary adjustment on her account According to the information provided, Ms [redacted] expressed her dissatisfaction with the level of customer service she received while attempting to resolve her billing concernMs [redacted] stated that her order was shipped to the incorrect address, which cause her units to arrive at a later time However, the account was assessed additional equipment charges due to the duplication of the orders to be mailed out to the correct address Therefore, Ms [redacted] request that Sprint review this matter and adjust her account accordingly Sprint has reviewed Ms [redacted] ’ complaintAs stated in our initial response, based on the information provided, we are currently investigating Ms [redacted] account concernsUpon the conclusion of our investigation, we will follow up with Ms [redacted] directly and provide her with our findings and resolutionWe apologize for any inconvenience this matter may have caused Ms [redacted] We appreciate Ms [redacted] for taking time to provide details of your experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms [redacted] feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We spoke with Ms [redacted] and relayed the aforementioned information to her Ms [redacted] expressed her understanding If Ms [redacted] has any questions concerning the issues discussed herein, please do not hesitate to contact me directly at ###-###-####, Monday through Friday between the hours of 8:a.mand 5:p.mEastern Time Sincerely, /s/ Romualdo F Romualdo FExecutive & Regulatory Services

December 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] disputed his monthly equipment lease charge being assessed to his account, citing that when he upgraded his line of service with a new device, he was extended the promotion to waive up to $of the monthly lease charge; however, this has not been received Mr [redacted] requested that we honor the $promotional credit that he was offered on our website, www.sprint.com We regret any possible misunderstanding that may have occurred related to Mr [redacted] ’s equipment billing and the terms of our referenced iPhone promotion Our records reflect that Mr [redacted] upgraded the equipment associated with his line of service on September 20, 2016, to the Apple iPhone 7, with a 17-month lease agreement Our records further reflect that at the time of his upgrade, Mr [redacted] received the promotional offer of $service credit, along with the $equipment buyback credit for turning in his iPhone In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect that Mr [redacted] is requesting our $Lease iPhone promotion that we began to offer on November 29, 2016, for a limited time Regrettably, because Mr [redacted] upgraded prior to the $Lease iPhone promotion, he is not eligible for the requested promotional monthly equipment lease waiver Additional information regarding the promotional offer is available on our website at www.sprint.com/promotions During our December 20, 2016, conversation with Mr [redacted] , we explained the details outlined above Because we are not able to find any error on Sprint’s part regarding the promotional offer, we must respectfully decline Mr [redacted] ’s request to receive the $Lease iPhone promotion We regret any inconvenience this matter may have caused If Mr [redacted] needs further assistance or can provide additional information for us to review, he can contact me direct by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Linda WExecutive Services Associate Analyst

December 29, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Ms [redacted] According to the information provided, Ms [redacted] is disputing the data overage charges reflected on her December invoice In her complaint, Ms [redacted] states that she contacted Sprint to change her gigabyte Data Share Pack service plan to one with more data; however, her plan was not changedMs [redacted] states that she requested the service plan change when she became aware that her two lines were exceeding the data in her service planOur records reflect that on December 8, 2015, Ms [redacted] ’s plan was changed to the promotional BestBuy One Family plan which includes unlimited data; however, Ms [redacted] ’s December invoice reflects that her account was assessed additional data usage charges for service used prior to the requested service plan changeAs a result we found no billing errorHowever, in an effort to reach an amicable resolution, on December 18, 2015, we applied a $credit to her account to offset the data overage charge reflected on her December invoiceWe trust that this matter has been fully resolved We regret any inconvenience that this matter may have caused Ms [redacted] If I can offer any further assistance, I can be reached at the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Jaime T Executive Services Analyst