Sprint Corporation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and it appears to be satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]Complaint: [redacted] I am rejecting this response for a number of reasons, which still remain undisputed Sprint is wrong on the timeline, and the debt collector was calling me before the date Sprint claims it "transferred" it to them The debt collector was illegally calling my cell phone, 1-times daily for well over a week to my recollection My cell phone is on the "Do Not Call List" and violation of the FDCPA No exception that I am aware of exists to permit these actions, which are subject to $fine per violation See also attached link.https://www.nolo.com/legal-encyclopedia/is-legal-debt-collector-cell-phone....⇄ The debt collector was using an apparent "false" number with a (410) area code (Baltimore metro area) In reality, they are from Minnesota See attached letter received from Diversified after I contacted Revdex.com, which similarly provides no method to easily write them, and after I requested a number of times for an email or fax number, eventually received a fax number, before the Diversified agent, falsely claiming that the debt was "not disputed," saying it would now be sent to the credit reporting company (when I was explaining I had a pending Revdex.com Complaint involving the debt), and then hanging up(This is all within about seconds conversation) The debt collector for Sprint, claimed they had no authority or ability to do anything except accept the full amount of the alleged debt, and thereby making my legitimate concerns challenging the alleged amount due, impossible to discuss (They did not answer the phone a number of times as well) Sprint has failed to give me credit for a number of charges, including, but not limited to the last month of charges, where my understanding I received zero pror-ation, though it was at most a few days the account was activeSprint apparently claims they are legally allowed to charge me the full amount of a bill, even if it's only day of actual serviceAssuming I ignored their numerous consumer protection act violations, this makes a "debt" of almost zero, or even a positive balance, overall I am not aware of any company doing this, and when I switched from Verizon to Comcast on a landline phone last year,, I eventually received a partial credit from Verizon, for the pro-rated amount, in a check received from them I fail to see and received no written explanations on "how" Sprint is allowed to charge me for almost an entire month's of charges, when my service was cancelled with them (including for dreadful customer service) Regards, [redacted] ***

June 30, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated that due to his end-users dissatisfaction with network coverage in their service area, he elected to cancel his Sprint account Mr [redacted] stated that he was provided a quote to settle his Sprint Lease Agreement of $550, however he was misquoted and he is requesting refund of $ Sprint confirms coverage based on the service address our customer provides at the time of activation Continuation of services after the 14-day Risk Free Guarantee period constitutes acceptance of the Terms and Conditions of Services and the Sprint Agreement selected at the time of activation Although we offer coverage in most major metropolitan areas, Sprint does not provide blanket coverageFurther, as outlined in our Terms and Conditions of Services, the coverage and quality of services may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, you may experience difficulty making or receiving calls when indoors We spoke with Mr [redacted] on June 29, 2017, although we maintain that no credit is due, in an effort to amicably resolve this matter, we agreed to process a refund for the full $back to his checking account within hoursMr [redacted] accepted this offer and confirmed his inquiry has been fully resolved We appreciate Mr [redacted] for taking time to provide details of his experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance, Mr [redacted] can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Linard A Executive Services Analyst

January 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account XXXXX Sprint Case To Whom It May Concern: Sprint is in receipt of the subsequent inquiry filed with your office by Ms [redacted] We appreciate the opportunity to address her concerns once more Based on the information provided in her inquiry, Ms [redacted] advised that she did not want to accept our offer to have her return her phone in exchange for us canceling the associated Installment Billing Agreement because that would leave her without a device As a result, we will review this matter once again During our telephone conversation with Ms [redacted] on January 9, 2018, she expressed her dissatisfaction with her current phone At that time, we explained to her that all new Sprint devices come with a limited one-year manufacturer’s warranty Sprint customers are also given the option to subscribe to our Total Equipment Protection (TEP) option within the first days of activating a new device TEP provides Sprint customers with a cost-efficient way to protect their devices against loss, damage, and wear and tear that is not covered under the provisions of the limited one-year manufacturer’s warranty Because Ms [redacted] does not subscribe to TEP, if she is experiencing issues with her device, she should take the equipment to one of our authorized service and repair centers for diagnostic testing At that time, if it is determined to have a manufacturer’s defect and is still within the limited one-year manufacturer warranty period, she should send the device directly to the manufacturer for repair and/or replacement under the provisions of the manufacturer’s limited one-year warranty Ms [redacted] will be responsible for shipping charges and may incur additional costs if the manufacturer determines that the device issue is not covered by their warranty Upon our review of this matter, we have been unable to identify a Sprint error; however, we confirmed that Apple, the device’s manufacturer, has replaced Ms [redacted] ’s phone with a new device in an effort to address her device concerns Regrettably, Ms [redacted] declined to take the phone back to the manufacturer for further assistance If the problem with Ms [redacted] ’s device is not covered under the provisions of the limited one-year manufacturer’s warranty, if the warranty period for the device has expired, or if the customer does not want to send her device to the manufacturer, she has the following options: if the device has an issue that is deemed repairable by the Sprint service and repair center, she may have the device repaired or replaced at a Sprint service and repair center for a fee of $75; or, if the device is not deemed repairable by the Sprint service and repair center, the customer will need to purchase a replacement device Regrettably, Ms [redacted] also declined to take her phone to a Sprint service and repair center for further assistance Although we were unable to identify a Sprint error related to this matter, as a final offer, and as a one-time exception, we previously offered to accept the return of Ms [redacted] ’s device in good condition In exchange, we would cancel the Installment Billing Agreement associated with the device and make her eligible for device upgrade Regrettably, Ms [redacted] also declined this offer We value Ms [redacted] as our customer and regret that she remains dissatisfied with the resolution offers that have been extended Device issues must be physically diagnosed, and without enrollment in TEP, obtaining assistance from the manufacturer (if the device is still under warranty) or paying the applicable service and repair fee to have a Sprint diagnose the problem are the only two courses of action available to her since she declined return of the device in good condition for upgrade eligibility reset Accordingly, we must respectfully decline her request for a new device at no cost However, we have extended the deadline for our final offer until February 1, If Ms [redacted] needs further assistance, or would like to accept our offer, she can contact me toll-free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

July 20, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] We appreciate your assistance in once again bringing our customers’ concerns to our attention Sprint is committed to providing world-class customer service, and it is our goal to address all matters brought to our attention Unfortunately, despite the best of intentions of all involved, sometimes a resolution is unattainable Based on Ms [redacted] ’s recent interactions with our company, it seems clear to us that we will not be able to provide her with service that meets her expectations Consistent with the Sprint Terms and Conditions of your service, we are exercising our right to terminate her wireless account Notice is hereby given that Sprint is terminating all wireless services on the account as of August 19, 2017, pursuant to the Terms and Conditions of her service agreement During the notification period, Sprint will hold any orders for new equipment or services, as well as requests to transfer lines to other Sprint accounts Therefore, please be advised that Ms [redacted] has until August 18, 2017, to establish services with another provider Afterwards, Sprint will terminate her services Please note that Sprint will not assess an Early Termination FeeWe will also apply credits to offset their final month’s recurring charges; however, Ms [redacted] will still be responsible for any previous balance or additional charges, including Sprint Directory Assistance, value added services, third-party premium content, and all other non-recurring charges Lastly, if questionable behavior continues during the notification period, Ms [redacted] attempts to transfer liability of her account to any other Sprint account under a different name including any Sprint prepaid brand, or we locate another active Sprint account associated with her, the account will immediately be terminated Although Ms [redacted] may disagree with our decision, we trust that the information discussed herein provides clarity regarding Sprint’s position to terminate their serviceAdditionally, this letter serves as formal notice advising Ms [redacted] to cease-and-desist all further communication efforts to Sprint or its subsidiaries, i.eBoost Mobile, Virgin Mobile USA, and Assurance Wireless, as Sprint must cease all business relationships with them going forward We must also advise Ms [redacted] not to patronize any Sprint store or facility Again, it is with reluctance that we have to take these steps; however, we believe that this action is necessary and is intended to be mutually beneficial for all parties concerned Sincerely, Sprint

August 16, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX***, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Ms [redacted] ***, submitted on July 21, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s complaint, she states she upgraded line ending in [redacted] at her local Sprint storeAt that time, she states she was offered a promotion that included a free Samsung Galaxy SEdge and a free LG TributeShe further states that she inquired about the bill and charges and was assured that her Monthly Recurring Charges (MRC) would not increaseHowever, she states that her bill did increase and additional features were added that she did not requestAs a result, Ms [redacted] is requesting that her bill be corrected and what she was offered at the Sprint store be honored We spoke with Ms [redacted] on July 28, 2017, and August 2, 2017, regarding her concernsShe advised that she was told in store that lines ending in [redacted] and [redacted] would be free; however, she is being billed $access fees per lineOur office partnered with store management for further investigationAs a means to an amicable resolution and to bring closure to this concern, we offered to apply a lump sum credit totaling $360, equal to the total charges for billed access charges on lines ending in [redacted] and [redacted] over monthsMs [redacted] accepted the offer extendedWith this credit, the current balance on the account is $ We appreciate Ms [redacted] for taking time to provide details of her experience with our customer service representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes If we can be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday, Tuesday, Wednesday, and Friday between a.mand p.m., Central Time Sincerely, LaToya [redacted] LaToya [redacted] Executive Services Analyst

July 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID [redacted] , [redacted] A [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] A***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] states that she has called into Customer Care several times to discuss her bill because the bill keeps increasingShe states that her service was suspended and then she was told to pay a certain amount to turn them on again, then the next day the services are turned off againMs [redacted] would like someone to review her bill and determine why the bill is so high We regret any possible misunderstanding that may have occurred regarding Ms***’s account billing Based on the information outlined above, we are unable to identify any error on the part of Sprint related to Ms***’s referenced service interruption for non-payment We spoke with Ms [redacted] on July 6, 2017, and reviewed her account with herWe started reviewing her bill and the call was lostWe attempted to call Ms [redacted] back and left a message for her to call us Upon our internal review, we were unable to identify any Sprint billing errorsPlease note that Ms [redacted] cancelled her services on June 23, Should Ms [redacted] wish to further discuss her any billing concerns, we invite her to contact us at her earliest opportunity We appreciate Ms [redacted] for taking time to provide details of her experience with our Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that Ms***’s concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience these issues may have caused Ms***, as well as the loss of her business If Ms [redacted] would like to discuss any other outstanding account concerns, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 5:p.m., Central Time Sincerely,

July 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: The above-referenced inquiry has been forwarded to our office for review We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Mr [redacted] expressed his dissatisfaction with his inability to remove pre-loaded applications, advising that the instructions provided to do so via his device or home computer did not workHe requested that the process be corrected and that we cancel the unwanted applications from his and provide compensation for his time spent addressing this matter We regret any difficulty Mr [redacted] may have experienced with the use or cancellation of his referenced pre-loaded applications Our records reflect that his reported concerns were previously addressed and resolved on June 26, 2017, when our representatives assisted with the cancellation of his subscriptions to the free trial applications During our conversation with Mr [redacted] on July 3, 2017, we thanked him for his candid feedback and verified that the issue had been resolved Further, at his request, we removed the Bill to Account feature from his Sprint account to avoid any future purchases made outside of the Google Play storeMr [redacted] verified that his issues have been fully resolved We appreciate Mr***’s taking time to provide details of his experience with our products and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes We regret any inconvenience these matters may have caused If we can be of further assistance with these concerns, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, John CExecutive Services Analyst

[redacted] < [redacted] >8:PM (hours ago)toBetterHi, Please note this has been completeThanks for your support, [redacted]

February 1, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information provided in Ms [redacted] inquiry, she believes that she has been misinformed regarding Sprint’s Lease ProgramAs a result, she cancelled the lease agreement on wireline line ending ***She later requested that the lease agreement be resumed, however; she has since been billed a lease cancellation charge and the remaining device purchase amountShe is requesting that Sprint credit her account for these charges We regret any possible misunderstanding that Ms [redacted] may have had regarding our Lease ProgramDuring our discussion with Ms [redacted] on February 1, 2016, we explained that, in our effort to provide clear communication about our features and pricing, Sprint publishes an overview of the programs, and our retail brochures, displays, partner stores, and web site, www.sprint.com, have not deviated from the published information Our records reflect that on January 22, the lease agreement for wireless ending [redacted] was restored and credits totaling $were applied to her account to offset the disputed charges incurredAlthough Sprint has been unable to confirm that an error occurred, in an effort to eliminate a source of customer dissatisfaction, we applied additional credits totaling $to her account on February 1, Ms [redacted] expressed his satisfaction with this resolution We assure Ms [redacted] that Sprint is committed to providing excellent service on every contact, with every customer, and prides itself in the telecommunications industry as “the standard by which all others are measured”Feedback such as hers is invaluable, as it allows us to evaluate our performance from the most important perspective, that of our customerMs [redacted] ’s comments have been referred to the appropriate management team for review and possible implementation of changes, where necessary We regret any inconvenience Ms [redacted] may have experienced and appreciate her businessIf we can be of further assistance, I can be reached by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, extension ***I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Sean J Executive Services Analyst

June 22, Revdex.com Ward Parkway Kansas City, MO Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on April 27, We appreciate your assistance in bringing our customer’s concern to our attention According to the information received, Mr [redacted] is dissatisfied with a third-party’s ability to access his deceased daughter’s Sprint accountMr [redacted] requested that Sprint review this matter and allow him to take ownership of the account Sprint has reviewed Mr [redacted] ’s complaint Please note that our account transfer process for deceased individuals requires the person taking responsibility for the deceased’s account to validate the date of death of the account holder and complete a Transfer of Liability form Once the paperwork is received by Sprint, the transfer of liability is completed Our records indicate that Mr [redacted] visited a Sprint retail store location on April 3, 2017, and changed the security PIN on his daughter’s account However, a change of the security PIN will not prevent a validly submitted Transfer of Liability from being processed Our records show that a Transfer of Liability was completed by a third-party on April 13, The third-party properly verified the deceased’s date of death and filed a Transfer of Liability form with our Customer Care group Mr [redacted] informed our Customer Care group that he had his daughter’s Power of AttorneyHowever, Mr [redacted] declined to provide us with the necessary information, and he did not complete and return the Transfer of Liability form which had been provided to him on April 14, 2017, and again on April 17, We spoke with Mr [redacted] in May 2017, and relayed the above information to him During our call, we explained that we would allow him to activate an account in his name and submit a Change of Ownership to transfer the lines of services associated with his daughter’s account to his account This process requires Mr [redacted] to provide Sprint with documentation of his daughter’s Power of Attorney Sprint is committed to protecting our customers’ privacy and complying with all laws that apply to the collection, access, use, disclosure, and security of their personal information We have safeguards in place to protect our customers’ privacy, including a policy against accessing customer information absent a legitimate business need and disclosing customer information unless authorized by the customer or otherwise permitted by law For additional information regarding our Privacy Policy, including how we collect, access, use, disclose, and secure personal information, Mr [redacted] may visit our website at sprint.com/legal/privacy.html After thoroughly reviewing Mr [redacted] ’s concerns and our records, we have confirmed that our position regarding this matter has been addressed in accordance with Sprint policies and procedures While we regret that Mr [redacted] may disagree with our findings and position, we are confident that his concerns have been fully addressed to the best of our ability Consequently, all further inquiries regarding this matter will be met with the same response We trust this letter responds to your inquiry If we can be of further assistance, Mr [redacted] can contact the Executive and Regulatory Services Department at ###-###-#### ext., *** We are available Monday through Friday from 8:am to 4:pm, Eastern Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

May 26, Kansas City Revdex.com Ward Parkway Kansas City, MO [redacted] Re: Revdex.com File # [redacted] , [redacted] on behalf of [redacted] *** Sprint Account: XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] on behalf of [redacted] submitted on May 11, We appreciate your assistance in bringing our customer’s concern to our attention Ms***’s filing expressed her dissatisfaction with the lack of data coverage in her home service area of Cerritos, CAAs a result, she purchased high speed internet from another service provider to assist with her data coverage concerns Ms [redacted] further stated the high speed internet service was disconnected and she was unable to utilize the serviceAs a result, she cancelled her account and was assessed the remaining Lease cancellation and Lease Device Purchase Amount charges Additionally, Ms [redacted] stated that she had an unfavorable customer service experience while attempting to resolve her account concerns Ms [redacted] requested that Sprint review these matters and apply an adjustment to her account accordingly Sprint has reviewed Ms***’s complaintWe spoke with Ms [redacted] on May 15, 2017, and discussed her account concerns During that call, Ms [redacted] advised us that she has the devices; however they are both damagedWe advised Ms [redacted] that we would further review her concerns and follwith her accordinglyAccording to our records, on April 29, 2016, Mr [redacted] established service with Sprint by activating phone lines ending in [redacted] and 0069, and purchased devices via Sprint’s Leasing program Please note effective September 19, 2014, Sprint launched the Sprint Lease program, an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the device Lease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the device At the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest device For further information regarding Sprint Leasing please visit www.sprint.com/leaseWe regret that the coverage in Ms***’s home service area of Cerritos, CA is falling short of her expectations We constantly monitor our network for service and capacity-related issues, and work diligently to address any issues we identify or are brought to our attention by our customers Our research into this matter determined that our network serving the area near Ms***’s billing address is located within Sprint’s “best” coverage area Please note, as stated in our Terms and Conditions of Service which can be viewed at www.sprint.com, the coverage and quality of wireless services and data speeds may be affected by conditions beyond our control Wireless services cannot be regularly transmitted through concrete structures such as buildings, basements, walls, and various other structures As a result, customers may experience difficulty making or receiving calls when indoors In addition, data coverage is not available everywhere and service speeds are not guaranteed Service speeds may depend on the service purchased and actual speeds will vary Estimating wireless coverage, signal strength, and service speed is not an exact science There are gaps in coverage within our estimated coverage areas that, along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, or otherwise impact the quality of serviceWith respect, please note that the nature of wireless signal precludes any carrier from providing seamless coverage Sprint has made no warranty or guarantee of the sameOur records further indicate that the aforementioned phone lines ported-out to another wireless service provider on May 4, 2017, prior to fulfilling the terms of the respective Lease AgreementsAs a result, her account was assessed the remaining Lease cancellation and Lease Device Purchase Amount chargesThese charges will appear on the June billing statementBased upon our review, we are unable to identify any billing errors As such, Sprint consider these charges to be valid Regrettably, we have denied Ms***’s request to adjust the aforementioned chargesIn an effort to ensure a satisfactory and mutually acceptable resolution, we would like to offer Ms [redacted] a partial adjustment of $to her account to offset a portion of her account balanceWe attempted to follwith Ms [redacted] on May 23, 2017, to relay the aforementioned information and our proposed offer to her Unfortunately, we were unable to reach her directly Should Ms [redacted] wish to accept our proposed offer, we urge her to contact the undersigned directly at the phone number noted below within (15) days from the date of this response We appreciate Ms [redacted] taking time to provide details of her experience with Sprint We are continually striving to improve the quality of service provided to our customers Please be assured that we value Ms***’s feedback and that her concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience this may have caused Ms***If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Eastern Time Sincerely, /s/ [redacted] D [redacted] [redacted] D [redacted] Executive & Regulatory Services Analyst Tell us why here

June 23, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of Ms [redacted] ***’s inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided in Ms***’s inquiry, she advises that she talked with our Finance Department a couple weeks ago via a chat session online and was offered a new plan to lower her invoice to $per month, along with an account credit for her June invoice She further advises that she talked to another representative on June 18, 2016, who advised her that these changes were not applied to her account To address this matter, we contacted Ms [redacted] on June 21, Our records reflect that two of Ms***’s numbers are now sharing a plan with the other lines that includes 1,Anytime minutes, unlimited Night and Weekend minutes, unlimited Mobile-to-Mobile minutes, unlimited data, and unlimited text messages This plan change will reduce Ms***’s monthly charges by $per month We also applied a $credit to her account to honor the credit offer made on June 8, Additionally, we sent a follow up email to Ms [redacted] outlining the changes and credits applied to her account We regret the manner in which this situation was handled and assure Ms [redacted] this is not indicative of the way Sprint conducts business We value Ms [redacted] as a customer and look forward to a long and positive business relationship with her We regret any inconvenience Ms [redacted] may have experienced as a result of this matter If Ms [redacted] needs further assistance, she can reach me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from 7:a.mto 5:p.m., Central Time Sincerely, Michal MExecutive Services Analyst

February 7, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint ID [redacted] Sprint Account XXXXX1753, [redacted] *** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***, submitted on January 4, We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms***’s filing, she states that she added line ending in [redacted] in October and was offered the 50% off Samsung Galaxy Note promotionShe further states that she called in because she was not receiving the promotion and was advised that it will apply in January She states that she only recently learned that she is ineligible for the promotion due to the account in question is on a 50% off competitor’s price planAs a result, Ms [redacted] is requesting that the promotion that she was extended be honored, and she not be required to change her price plan We spoke with Ms [redacted] on January and 29, 2018, regarding her concernsWe partnered with store management for further investigation of her concernsManagement made several attempts to speak with Ms [redacted] to address her concernsUnfortunately, their attempts were unsuccessfulAdditionally, our office attempted to reach Ms [redacted] via phone and e-mail on February and 5, Unfortunately, our attempts were also unsuccessful Based on our findings, Ms [redacted] is ineligible for the Half Off Samsung Galaxy Note promotion as the offer excludes lines on the 50% off competitor rate plan, which is the rate plan associated with the account in questionShould Ms [redacted] want to discuss this matter further, she can contact our office directly at her earliest opportunityWe appreciate Ms [redacted] for taking the time to provide us with details of her recent customer service experience We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processesWe regret any frustration this matter may have caused If I may be of further assistance regarding this matter, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday, Tuesday, Wednesday, and Friday between 8:a.mand 5:p.m., Central Time Sincerely, LaToyaPLaToya PExecutive Services Analyst

August 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] *** We appreciate the opportunity to address her concerns Based on the information provided in Ms***’s inquiry, she states that she has had an ongoing bill dispute for months She also advises that she was offered credits for the May invoice, and a call back from supervisors, which did not happen Therefore, she is requesting that we correct her monthly charges, and apply a credit for the past due charges During our conversation with Ms***, she advised that she talked to a representative prior to our office calling her During that interaction, she stated that her service plan was corrected, and credits were applied to offset her past-due balance We confirmed that our representative resolved Ms***’s dispute regarding phone access fees on the phone numbers ending [redacted] and *** Further, credits totaling $have been applied to Ms***’s account from June 6, 2017, through July 31, 2017, to address her billing concerns, and correct the disputed charges At this time, her account reflects a $credit balance We sent this information to Ms [redacted] in a follow up email dated July 31, We appreciate Ms [redacted] taking time to provide details of her experience with our Customer Service department We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and will utilize this input to improve our training and processes Sprint appreciates Ms***’s business; however, as per the Terms and Conditions of Service, Sprint is not required to provide compensation to its customers in an effort to resolve the concerns that are brought to our attention Therefore, Sprint does not believe that additional credit or refund is warranted for this matter We regret any inconvenience that this matter may have caused Ms***, and appreciate her continued patronage If she needs further assistance with this matter, she can contact me toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

April 25, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] *** Sprint Account XXXXX*** Sprint Case [redacted] To Whom It May Concern: The inquiry referenced above has been forwarded for our review We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Ms [redacted] stated that in November 2016, she visited one of our third-party retail stores to replace her damaged device She stated that the retail store representative advised her that we could replace the device at no cost She accepted the offer and when she received her invoice she realized that an additional line of service was added to her account As a result, she is requesting that we cancel the additional subscription that was added to her account and credit all of the charges she incurred as a result, of this issue During our discussion with Ms [redacted] on April 11, 2017, we apologized for any possible misunderstanding that may have occurred We advised her that our records reflect that on November 25, 2016, she accepted the lease of an iPhone on phone number ending *** We advised her that although we have a signed lease agreement on file, in an effort to resolve her concerns, we credited the monthly service charges she incurred on phone number ending ***, the subscription she was not using Additionally, we canceled the existing lease on phone number ending in [redacted] and agreed to credit the lease accelerated charges once she returns the undamaged device Ms [redacted] accepted the offer and is satisfied with the resolution This offer is valid for a period of days We appreciate Ms [redacted] taking the time to provide us with the details of her experience with our retail store The feedback she provided regarding her experience has been forwarded to the appropriate managerial staff for further review If I may be of further assistance with this matter, please contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday, Tuesday, Thursday and Friday from a.mto p.m., Central TimeSincerely [redacted] T.Executive Services Analyst

I was not there to set up the account therefore I cannot give you pin# or security number that you are asking me for If I had set the account up and signed the contract I would have that information but because this company has decided it was ok to open this account up without my permission nor my signature again I am requesting a copy of the contract I know you don’t have one with my signature which is illegal and I am sure that is why you keep giving me the run aroundYour company because of this illegal activity is now effecting my credit due to the phones that you were suppose to collect and give to ntelos The run around needs to stop and sprint needs to fix this mess now Regards, Martha G***

Dear Sir/Madam,Sorry for my late response.Sprint representative, [redacted] had contacted me early June informing that they won't be charging me the 2nd phone, iphone 6s from the June bill statementI was waiting for the bill to see if it is true before writing to youI got the bill this month and Sprint did implement what they recently informed meThank you very much for your supportThe case would have been unresolved without your helpBest regards,***

August 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID 12298405, [redacted] Sprint Account XXXXX Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with equipment charges assessed to her Sprint account, advising that the terms of her accepted device leases and our promotional offers were not explained to her at the point of saleMs [redacted] requested that we provide a $1,refund for her disputed equipment charges or provide account credit that would bring the cost of two of her devices to free We regret any misunderstanding that may have occurred regarding the terms of Ms***’s two referenced 24-month equipment leases and our promotional Lease-One-Get-One (LOGO) offer However, as outlined in the details of that LOGO promotion, both devices associated with the LOGO promotion must remain on an active lease for the duration of the agreed-upon lease term for the promotional credits to apply We identified that Ms [redacted] did not meet that requirement, leading to her disputed charges Our records reflect that Ms [redacted] remitted payment to satisfy the charges in full for two of her four above-noted leased devices on March 16, Because she took that action prior to the satisfaction of her two 24-month leases, monthly charges for her other two leases began systematically reflecting on her account, pursuant to the terms of those leases and the promotional offerWhile we regret that those details may not have been fully explained to her at the point of sale, the information is included in the documentation presented to Ms [redacted] at the time she signed and accepted her two device leases During our August 21, 2017, conversation with Ms***, we explained the information outlined above We also informed her that the disputed charges are valid based on the terms of her device leases and our referenced promotion and that, as a result, no credit is due However, based on additional information she provided, we agreed to forward Ms***’s dispute to the management team of the retail location where she obtained her equipment for additional review We followed up with Ms [redacted] on August 21, 2017, and explained that, although the we sustain that her equipment billing is accurate, we applied service credits totaling $to her account to offset an amount equivalent to the disputed portion of her remaining device billing due to any misinformation that may have been provided to her at the point of sale Ms [redacted] accepted our offer, and she is aware that the applied credit will apply only toward her service charges, until exhausted, and that she should continue to remit equipment charge payments to her account to prevent those balances from reflecting as past-due Ms [redacted] then indicated her satisfaction with our actions We regret any inconvenience this issue may have caused Ms***If we can be of further assistance with this concern, Ms [redacted] can contact me directly by calling our Executive & Regulatory Services department toll free at 1-855-848-3280, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:I suggest a solution is reached to reflect the lapse in judgement, reason and service that resulted in Sprint's monetary gain and neglect of a paying customer with no access to a phone due to the companies supply of faulty equipment purchased with a two-year service contract Regards, [redacted] S