Sprint Corporation

July 10, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] ***We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] stated he has tried to obtain copies of his invoice as he was unable to view this information online As a result, he requested that we mail out the informationWe regret that Mr***’s bill reprint request was not processed successfully, as requested Per our account records, Mr***’s services were canceled on March 31, 2017, when he ported his line of service (xxx) xxx- [redacted] from Sprint to another carrier This course of action canceled his online account access, as the account was no longer active in our billing system During our discussion with Mr [redacted] on June 28, 2017, we confirmed that the account was canceled and reflected a zero balance owed, after he remitted payment of $on June 22, Mr [redacted] advised our office that he had not received the invoice reprints as requested Therefore, we verified his current mailing address and mailed the March, April and May invoices to him We advised Mr [redacted] that he should receive these invoices within 7-business days via the U.SPostal serviceWe regret any inconvenience that this matter may have caused Mr [redacted] and the loss of his business If we can be of any further assistance related to this matter, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand 3:p.m., Central Time Sincerely, LaDonna [redacted] Executive Services Analyst

May 18, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry filed with your office by Ms [redacted] *** We appreciate the opportunity to address her concerns Based on the information provided, Ms [redacted] states that she canceled her service and received an email that stated that her final invoice was available on our website She further advises that she was unable to access her online account and has contacted customer service to request a copy of her final invoice, but she has not received it Therefore, she is requesting a copy of her final invoice She is also requesting to sa payment arrangement for her outstanding balance To address this matter, we mailed Ms [redacted] copies of the last two invoices for her account We talked to her on May 16, 2017, and confirmed that she received them We advised Ms [redacted] that we placed a hold on collection’s activity for two weeks to allow her time to remit payment for the charges Unfortunately, we cannot sa payment arrangement for a closed account We regret any inconvenience that this matter may have caused Ms*** If she needs further assistance, she can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday, and Friday from a.mto p.m., Central Time Sincerely, Michal MExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because:While the Sprint Executive & Regulatory Services Department has offered a $credit for my "troubles", this does not come close to rectifying almost days of services not rendered and distress it has caused me I spent over of my personal hours trying to remedy this wading through every echelon of customer service and technical support and at every impasse I was paid cursory lip service only to later find out that nothing technically applicable was being done to address my issue This trend continued when interacting with Sprint Executive & Regulatory Services The representative whom I was appointed, Minnie S., only proposed solutions which were previously demonstrated to not have worked and repeatedly told me she thought it was a "phone issue" even though I told her my phone had been replaced and my loaner, an iPhone continued to demonstrate the same problems At this point, as I had no confidence left, I requested to be handed off to a supervisorSuddenly I was finally granted an audience with technical support [redacted] from Technical Support was able to identify the issue with an upstream carrier and was able to rectify it within days She also helped me with my audio quality which was linked to WiFi calling I was dependent on WiFi calling because the same time my messaging went down, I also could not connect to LTE or 4G and needed it to make all calls Once a network reset was performed, she helped deactivate my number from WiFi calling and the quality improved greatly She was truly greatThe issue with my account was glaringly obvious to any technical staff member, however, systemic incompetence has cost me almost days of phone service My confidence in the Sprint Network and the employees behind it is gone I was deceived or stalled at every step of this process for what seems like an attempt to string me out for another billing cycle; I was not a customer, but a line itemThe $credit is especially laughable when Caleb, Lead Retail Rep at the Augusta Sprint Phone Repair Center reassured me that he had put in a request for a $credit for what I had gone through that first month (April-May) I was also told that Technical Support was contacted and would call me and that never happened, the list goes on I have continuously expressed concern about my security and how the phone was critical and yet fixing the issue took forever and even longer once the Revdex.com request was placedTo further demonstrate incompetence, on the first email interaction with Minnie she sent to my husband, she included an email from another Sprint customerIt was filled with his PII to include his email address, phone number and he expressed his dismay about his experience As requested initially, we request that we are allowed to turn in the phones on the account and to transfer the numbers on our account at no cost to us or that we are compensated appropriately for the almost days without service and maltreatment Regards, [redacted]

June 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Ms [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the information received from your office, Mr [redacted] expressed his dissatisfaction with the network coverage since moving to a new location in He stated in October he received a promotional offer and was advised that an Airave device, which asks as an internal antenna could be provided to improve his service in his home He stated that he agreed to upgrade to a new device and renewed his service agreement for yearsHowever, he still has not received the Airave device and was recently advised that it would not assist with improving his data services in his homeAs a result, he is requesting that Sprint review this matter and resolve his service issue at his new address or allow him to cancel his services without being charged an Early Termination Fee Sprint confirms coverage based on the service address our customer provides at the time of activation Continuation of services after the 14-day Sprint Satisfaction Guarantee period constitutes acceptance of the Terms and Conditions of Service and the Service Agreement selected at the time of activation Although we offer coverage in most major metropolitan areas, Sprint cannot provide blanket coverage As a result, if customers change their service address, we cannot guarantee the availability of Sprint coverage Consequently, if the lack of coverage at the new service address causes customers to cancel their service, the cancellation charges associated with their agreement is applicableOur records reflect that Mr [redacted] ’s address on file is within best coverage In best coverage, some small pockets of poor service may occur based on obstructions, foliage, and terrain, but should be rare or infrequent During our conversation with Mr [redacted] on June 7, 2017, we explained that although the Airave device would not assist with his indoor service issue we can provide him, at no cost, a connect device to assist with his indoor coverage Mr [redacted] agreed to try the connect device and as a result, we ordered the device and he should receive it within the next three to five business days We requested that Mr [redacted] contact us if he continues to have any service issuesThis is valid for a period of days from the date of this response We appreciate Mr [redacted] taking the time to provide us with his feedback regarding our customer service representatives We are continually seeking ways to improve the quality of service provided to our customers Please be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience that this issue may have causedIf Mr [redacted] still requires assistance with this matter, he can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### extension *** I am available Monday through Friday from 8:a.mto 4:p.m., Central Time Sincerely, Jennifer FJennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Adam ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

June 15, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12160886, [redacted] Account XXXXX3984, [redacted] Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding the Sprint account of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with our not honoring the terms of equipment and rate plan pricing agreements she and Mr [redacted] recently accepted from one of our representatives She requested that we honor the pricing offers presented to them and remove any negative information related to this matter removed from Mr [redacted] ’s credit reporting or that we cancel his Sprint services return their previous equipment, or equivalent devices, to them We regret any possible misunderstanding that may have occurred regarding Mr [redacted] ’s equipment and rate plan charges Our records reflect that the [redacted] s accepted two new devices associated with their two new lines of service with a promotional rate plan on March 12, We identified that Mr [redacted] has not enrolled in our automatic monthly payment (AutoPay) option, which is required to get the reduced price advertised for his new promotional rate plan and that, unfortunately, his chosen device models do not meet the criteria of our referenced promotion for free devices As such, based on his current rate plan, equipment, and other account options, we are unable to accommodate the pricing that was quoted to Mr [redacted] Due to any possible misinformation that may have occurred regarding the referenced promotions, we applied credits totaling $to Mr [redacted] ’s account to offset promotional amounts that were expected but not awarded and late fees assessed for the previous four months, including applicable taxes, and surcharges We also offered to accept the return of the devices currently active on Mr [redacted] ’s Sprint account, to waive the corresponding lease cancellation and Device Purchase Option charges associated with those devices, and to provide equipment comparable to the ones surrendered during the above-noted device purchase transaction We spoke with Mr [redacted] on June 8, 2017, regarding our offer and he agreed to contact us directly upon his return from travelling to advise of his decision Our offer is available for days from the date of this response We regret any inconvenience these concerns may have caused the [redacted] s, as well as the possible loss of their business If we can be of further assistance with these matters, or if Mr [redacted] would like to accept our noted offer within the referenced timeframe, he can contact me by calling our Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, [redacted] CExecutive Services Analyst

June 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her rebuttal, Ms [redacted] expressed her dissatisfaction with our response to her previous filingShe further stated that she did not receive a copy of her final invoice and her contractFurther, Ms [redacted] stated that she did not return our calls because she does not want to repeat her issues Our records reflect that on June 14, 2017, we mailed a copy of Ms [redacted] ’ March and April invoices and a copy of her two signed lease contracts We do not have record that the mail was returned However, we mailed the aforementioned documents again on June 28, 2017, via certified mail We regret any inconvenience this issue may have caused Ms [redacted] If Ms [redacted] needs further assistance with her concern, she can contact me directly by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I HAVE ASKED TO TALK TO A DIFFERENT REP TIMES I HSBE REQUESTED A WRITTEN BILL PROBABLY FIFTEEN TIMES Regards, [redacted]

May 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concerns to our attention In her inquiry, Ms [redacted] reports that when she went into a Service and Repair center to have her device checked out she was told that it could not be repaired and she was advised to upgrade her device She states that she was also offered a free iPhone SE device that she did not want Ms [redacted] states that she was informed that her monthly charges would be around $per month and that a 5th line was added to her accountWhen she received her bill, but it was well over the $promisedMs [redacted] stated that she went back to the store and called in to customer care several times to get the issue resolved, but was unsucessfulAs a result, Ms [redacted] is requesting that her service plan reflex $that she states was promised We spoke with Ms [redacted] on May 1, 2017, and reviewed her accountWe confirmed that one of her lines was not on the correct service planWe changed the service plan on the line ending in to the Unlimited Freedom plan per Ms [redacted] ’s request Ms [redacted] stated that she did not need the lines ending in [redacted] or *** She will be returning the device on the line ending in [redacted] for waiver of Installment Billing charges for that device She also wanted the line ending in [redacted] cancelled and she will pay for the remaining lease charges for that deviceMs [redacted] is satisfied with the resolution We regret any inconvenience that Ms [redacted] may have experienced as a result of this matter If I may be of further assistance, Ms [redacted] can reach me by calling Sprint’s Executive and Regulatory Services Department toll-free at ###-###-####, ext*** I am available Monday, Tuesday, Thursday and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland [redacted] Executive Services Analyst

April 12, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Ms [redacted] stated that she made the decision to cancel her service and returned her leased device She stated that she was advised of what she would need to pay, and paid that amount She stated that she recently discovered that her account was sent to a collection agency indicating that she had a balance with us She is requesting that the account be pulled from collections and the balance in the amount of $be credited We have made multiple attempts to contact Ms [redacted] regarding her concerns We attempted to contact her via telephone and e-mail on April 5, 2017, advising her we received her inquiry and our need to speak with her directly She notified us via a voicemail message on April 7, and 10, 2017, after our office hours, that she would be contacting us by April 11, To date, she has not contacted us back and we have been unable to speak with her directly Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Ms [redacted] and have her provide us with the aforementioned security information before we can discuss the account or assist her with the concerns raised in her complaintWe look forward to speaking with Ms [redacted] and encourage her to contact us at her earliest convenience We regret any inconvenience this matter may have caused If Ms***’ concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

March 30, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account xxxxx***, [redacted] Sprint Case [redacted] Dear Mr [redacted] , Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to his inquiry, Mr [redacted] stated that he activated new Sprint service and cancelled his services within the day return period due to device issuesHe was initially advised that he would receive a refund check within business days of receiving the device in our warehouse and later advised he would received the refund business days after his billing cycle ends on April 5, He is requesting to have the refund for the down payment that he made for the device returned to the credit card he used when he purchased the device Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our productsYou can return your device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is chargedIf your service plan required a service agreement, no termination fee is charged when you cancel within days of activation and the product is returned complete and undamagedAdditionally, we will refund any activation fees within three days of activationSprint notes that our 14-day Sprint Satisfaction Guarantee return policy is conspicuously disclosed in all relevant sales and marketing materials, and is directly confirmed with the consumer as part of the purchase process During our conversation with Mr [redacted] on March 30, 2016, we explained that after researching this issue we confirmed that the device was received in our warehouse on March 14, 2016, within the day return periodAs a result, we processed a refund in the amount of $to cover the down payment he was charged for the device to his credit card on file on March 25, Mr [redacted] confirmed that the refund was received today We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our customer service representativesWe are continually striving to improve the quality of service provided to our customersPlease be assured that we value his feedback and that his concerns have been forwarded to the appropriate managerial staff for further review We regret any inconvenience this matter may have causedIf I can be of further assistance with this matter, please contact the Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday, between 8:a.mand 4:p.m., Central Time Sincerely, Jennifer F Jennifer F Executive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case 12262560, [redacted] Boost Mobile Inquiry Sprint Case To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] regarding our Boost Mobile product We appreciate your assistance in bringing our customers’ concerns to our attention In the information provided, Ms [redacted] stated that she began to experience issues with her Boost Mobile LG device that she purchased from a third party authorized dealer locationShe further stated that she returned to the store for assistance, but was outside of their return policy; therefore, she was referred to either file a claim via her insurance option, which would cost her a $deductible, or follow the LG manufacturer’s warranty process Ms [redacted] also expressed that when she contacted Boost Mobile and escalated her concerns she was on hold for over an hour, and that she had to beg for a loaner device In addition, she stated that the loaner device that she received does not hold a charge even while plugged in Further, when she contacted LG, she requested that the$shipping costs to send the device to them be waived, but was also denied that request Ms [redacted] requested that either her upcoming bill be credited or that she be provided a new phone We regret any difficulty Ms [redacted] may have experienced while attempting to resolve her device concerns During our discussion with Ms [redacted] on July 20, 2017, we advised that because she purchased the product from one of our third-party retailers and not from Boost Mobile directly, she is bound to the return/exchange policy of that locationHowever, as a one time courtesy, we offered to provide an account credit of $to her Boost Mobile account to offset one month of service chargesIn addition, we offered a 75% equipment discount credit towards the new purchase of any Boost Mobile device featured on our website at www.boostmobile.com At that time, Ms [redacted] accepted the credit and stated that she had no further concerns regarding this matterWe advised that she has days from the date of this letter to accept the equipment discount offer On behalf of Sprint we apologize for any inconvenience this matter may have caused Ms [redacted] If she has additional concerns regarding this matter, she can contact me by calling Sprint Executive & Regulatory Services department toll-free at 1-855-848-3280, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Shannon PExecutive Services Analyst

December 18, [redacted] Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] Dear Ms***: Sprint is in receipt of the above-referenced complaint of Mr*** [redacted] We appreciate your assistance in bringing our customers’ concerns to our attentionAccording to the information provided, Mr [redacted] is disputing the $accelerated lease charge for a device he was leasing and traded in when he upgraded to a new device with a new lease agreement Our review of this matter determined that on October 31, 2015, Mr [redacted] ’s account was credited $to offset the accelerated lease chargeTo fully resolve this matter, we applied a $credit to his account to offset the late fee reflected on his December invoice We regret any inconvenience that this matter may have caused Mr [redacted] If you have any further questions, you can reach me by calling the Executive & Regulatory Services department toll free at ###-###-####, ext***I am available Monday and Wednesday through Friday, between a.mand p.m., Central Time Sincerely, Jaime T Executive Services Analyst

April 14, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] , [redacted] Sprint Account xxxxx [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the rebuttal of Mr [redacted] We appreciate your assistance in bringing our customers’ concern to our attention According to the original information received, Mr [redacted] states that when he activated his Sprint service in March 2017, he was informed that his first bill was not due until April 15, He further states that he received a bill two days after starting service and it reflected that payment was due in two weeksBecause of Mr [redacted] ’ dissatisfaction, he states he called in to our Customer Care department and requested to cancel his serviceHe states that he was informed to return to the store where he purchased his devices to complete his service termination Mr [redacted] states that he returned to the store and encountered issues with returning his devices and receiving a refund for what he paid As a result, Mr [redacted] is requesting that Sprint send him his refund as soon as possible We attempted to reach Mr [redacted] via phone and email on April 3, 6, and 10, 2017, to speak with him regarding his account concerns Unfortunately, we have not received a response Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that anyone contacting us about an account is authorized to discuss and/or make changes to that account Specifically, we require that each account has a PIN and that the PIN is verified by the account holder or an individual authorized to have access to the account before we can discuss sensitive account information or make any changes to the account Therefore, Mr [redacted] can contact us at the number provided below at his earliest convenience to complete the authentication of his account so that we can fully resolve his concerns In an effort to address this matter, we have reviewed our records According to our records, a refund check has been sent to Mr [redacted] and all remaining charges on his account have been credited We regret any inconvenience this matter may have caused If I can be of further assistance, Mr [redacted] can contact the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 9:a.mand 6:p.m., Central Time Sincerely, Leland [redacted] *Executive Services Associate Analyst

September 21, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , Jeffrey [redacted] Sprint Account xxxxx*** Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of Jeffrey [redacted] submitted on August 31, We appreciate your assistance in bringing our customers’ concerns to our attention According to the information provided, Mr [redacted] stated that he encountered an unfavorable customer service experience while attempting to address for his account concernsMr [redacted] has indicated that he remitted a payment of $towards his account balance, which restored his service Therefore, he agreed to remit a payment toward his remaining account balance at a later date However, his services were interrupted Mr [redacted] requested that Sprint review this matter and assist him with establishing a payment arrangement Sprint has reviewed Mr***’ complaintPlease be advised that we realize that situations may arise that prevent customers from making the required payment by the due date and our Consumer Finance department can assist with payment arrangements, if available However, not all payment arrangement requests can be honored According to our records, on August 21, 2017, Mr [redacted] scheduled a credit card payment arrangement of $via Sprint’s Handset Mobile application, which was scheduled for processing on August 31, However, on August 23, 2017, the noted payment arrangement was cancelled and therefore, his service was suspended for nonpayment As a result, he remitted a credit card payment totaling $via Sprint’s Handset Mobile application which promptly restored his service, leaving a remaining balance dueTherefore, Sprint sent Mr [redacted] text messaging notifications to phone line ending in [redacted] on August and of 2017, alerting him to remit a payment to his account to avoid service interruption Our records further indicate on August 30, 2017, his service was interrupted due not satisfying the past due account balanceTherefore, on August 30, 2017, he scheduled a payment arrangement for processing on September 16, and his service was restored on September 1, Subsequently, he cancelled the scheduled payment arrangement on September 1, We confirmed between September and of 2017, he remitted less than the required payment amount on his account; however, his account still remains active In an effort to ensure that Mr***’ account concern was satisfactorily resolved, we attempted to contact him via phone and email on September 1, and of 2017, and we mailed a letter to the address on file on September 8, 2017, advising him our receipt of his complaint and the need to speak with him directlyUnfortunately, we have not received a response from Mr*** Therefore, we continued with our contact efforts to Mr [redacted] on September and of 2017, without successWe look forward to speaking with Mr [redacted] and encourage him to contact us regarding any concerns he may continue to have with his accountMr [redacted] should have his PIN and security information available when he contacts the undersigned We appreciate Mr [redacted] taking the time to provide us with the details of his experience with our Customer Care groupWe are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr [redacted] feedback and his concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience that Mr [redacted] may have experienced while attempting to resolve this matter If we can be of further assistance, Mr [redacted] can reach us by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday from 7:a.mto 4:p.m., Eastern Time Sincerely, /s/ Regina SExecutive Services Analyst

June 2, Revdex.com [redacted] Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the inquiry of Ms [redacted] regarding her Sprint account We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Ms [redacted] expressed her dissatisfaction with not being allowed to change her payment arrangement and have her services restored as she was previously advisedShe also expressed her dissatisfaction with the level of customer service she received while attempting to address her concernsTherefore, she is requesting further assistance with these matters We spoke with Ms [redacted] on May 19, 2017, and addressed her concerns She confirmed that she already remitted payment for the full amount of her past due balance and her service was restored We apologized for any inconvenience that she may have experienced We also advised Ms [redacted] that we appreciate her taking time to provide the details of her experiences with our customer service representatives We are continually striving to improve the quality of service provided to our customers and her feedback will be used to improve our service Ms [redacted] stated that she accepts this resolution If I may be of further assistance with these matters, Ms [redacted] can reach me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-#### ext*** I am available Monday through Friday from a.mto p.m., Central Time Sincerely, Clara CExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Dear Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me I again wish to write that I have always had great service from Sprint.Thank you very much for assisting me with this matter.Your service has been impressive! Regards, [redacted]

April 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com File [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the rebuttal inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention According to Ms [redacted] ’s subsequent complaint, her account billing continues to remain inconsistent As a result, she is requesting to cancel services without incurring any early cancellation charges We regret the circumstances that prompted Ms [redacted] ’s complaint We contacted Ms [redacted] and discussed her billing in detail We explained that a billing cycle change was initiated on March 3, 2018, to accommodate Ms [redacted] ’s billing due date change request When this occurred, Ms [redacted] ’s original billing cycle, associated with the invoice dated April 7, 2018, reflected only her monthly lease charges plus partial monthly service charges for services from April through April 8, The new billing cycle became effective on April 9, 2018, and reflects a full month’s service charges for services from April through May 8, Because we pushed out the service due dates, the combined total of both invoices is higher than her estimated charges of $per month However, although we were unable to identify a Sprint billing error in this matter, as a goodwill gesture, we applied a $credit to her account to reduce her total charges to $157.02, which is due by May 2, During our conversation Ms [redacted] , she stated she appreciated the gesture and stated that she will retain her account until the end of her lease agreements We also agreed to follon her next invoice to ensure that there are no other billing issues We thank Ms [redacted] for her business Should she have any further questions regarding this matter, I can be reached by calling our Executive & Regulatory Services department toll-free at 1-844-282-8211, extension *** I am available Monday through Friday from 7:a.mto 3:p.m., Central Time Sincerely, April J [redacted] Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Please send the default letter I truly appreciate your help! Please accept my gratitude for all of your help Thank you for being here for everyone Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]