Sprint Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: I paid for the phone and did not purchase their lease Regards, [redacted]

Sprint is in receipt of the above complaint of Mr [redacted] We appreciate your assistance in bringing this matter to our attentionAccording to Mr [redacted] ’s inquiry, one of the lines on his account, [redacted] was disconnected without his authorizationAs a result, he requested immediate restoral of that service We regret any misunderstanding that may have occurred regarding the cancellation of the aforementioned line of service on July 31, Our records reflect that he originally contacted our Customer Care department on July 25, 2015, to cancel three of his lines of but that the referenced line was inadvertently set to expire instead of one of the intended linesWe are pleased to report that Mr [redacted] recognized the error and immediately contacted our Customer Care department again, prompting services to be restored to the line in questionDuring our August 5, 2015, conversation with Mr [redacted] , we confirmed the information outlined above and set his [redacted] line of service to cancel on August 31, 2015, as he initially intended We are pleased that we were able to resolve this matter to Mr [redacted] ’s satisfactionIf you or Mr [redacted] has any questions related to this matter, you or he can contact me directly at ###-###-#### or by calling our Executive & Regulatory Services department toll-free at ###-###-####I am available Monday through Friday from a.mto p.m., Central Time Sincerely, April J [redacted] Executive Services Analyst [redacted]

We appreciate your assistance in bringing our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed dissatisfaction with the level of customer service received during his attempts to obtain a copy of his final invoice, citing that his account was referred to a third-party collections agency prior to receiving itHe requested that we provide an explanation of his charges as well as remove any negative information from his credit reports We appreciate Mr [redacted] ’s taking the time to provide us with details regarding his recent experiences with our Customer Care and third-party collection representativesPlease be assured that we value customer feedback and that his concerns have been forwarded to the appropriate managerial staff We regret any delay in Mr [redacted] receiving a copy of his requested invoiceIn our ongoing efforts to alleviate wait times for customers calling our Customer Care department and to provide alternate ways for customers to review their invoices, we encourage customers to obtain invoice information via our web siteCustomers can view or print the previous two years of invoices at www.sprint.com at no chargeCustomers can also make their request(s) by accessing our automated customer service system using their wireless device(s) and following the voice prompts Mr [redacted] indicated his understanding of the information above; however, due to any miscommunication that may have occurred related this account balance, we applied credits totaling $to his account to offset the late fees reflected on his last two invoices as well as the charges that are reflected on his March 25, 2016, invoiceThereafter, his account reflected a remaining balance of $54.13, which he satisfied in full on May 23, As a result, his canceled account now reflects a zero balance, and no additional payment is dueIf additional charges are reflected on his May 25, 2016, invoice, we will apply the necessary adjustments to bring his balance back to zero In addition, we contacted the third-party collections agency assigned to Mr [redacted] ’s Sprint account and requested that further collection efforts on the account be discontinuedThey will then update the credit bureaus to remove any negative reporting regarding this issuePlease allow up to days for completion of this process We are pleased to inform you that Mr [redacted] accepted our response and is satisfied with our resolutionIf we can be of further assistance regarding these matters, Mr [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, [redacted] * Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I am just accepting it because I am done with Sprint as they do not want to help there customers at allThis has been nothing but mistreatment of there customersAs I stated before there service had nothing to do for where my location as I could be right next to the cellphone tower and still have no data service They refuse to address the issue as there own network problem I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

March 8, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case— [redacted] Revdex.com Referral Name— [redacted] Sprint Account—xxxxx [redacted] Sprint Case— [redacted] To whom it may concern: Sprint is in receipt of the above-referenced complaint of Mr [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In Mr [redacted] ’s complaint, he stated that he canceled services and subsequently received a bill for equipment chargesMr [redacted] is disputing these charges, stating that he mailed us the equipment Our records reflect that on September 9, 2016, Mr [redacted] obtained an iPhone plus GB device via our Sprint Lease Program Our Sprint Lease program is an industry-first option that gives qualified new and existing customers the flexibility to lease select Smartphones and Tablets for a lower monthly cost versus purchasing the deviceLease payment varies by device and a down payment may be required and varies by customer and device With a lease option, Sprint owns the deviceAt the end of a lease term, you can purchase the device and own it outright, return it to us, or return it to us and upgrade to the latest deviceFor further information regarding Sprint Leasing please visit www.sprint.com/lease Our records reflect that Mr [redacted] canceled services as a result of porting his phone number on November 3, Because he did not return the Sprint-owned leased device, he was charged for the equipmentThese charges are validWe spoke with Mr [redacted] on February 25, but regrettably have not been able to speak with him since our investigation despite multiple attempts If Mr [redacted] would like to discuss this matter further, he can reach me by calling the Executive & Regulatory Services department toll-free at ###-###-#### I am available Tuesday through Saturday from a.mto p.m., Central Time Sincerely, Katherine DExecutive Analyst

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered] Complaint: [redacted] I am rejecting this response because: Sprint received the phones back from us and I am wondering where they put the phones?If we were to do the return ourselves, and pay ATT ourselves, why did they take the phones from us?? What did they do with the phones we returned to them?I sent Ms [redacted] the itemized bill requested: It is my clear impression, Sprint is not willing to settle this amicably and we can't take upon ourselves to pay upwards to $2,to ATT when Sprint should have told sent us the card: This is the first time I ever hear of an American Express card regarding this matter.Last, Ms [redacted] offers to credit my account of $50: I do not want them She told me I was lying because they found "no evidence" to substantiate what I saidThis is very scary, indeed: I had no connection and I am lyingI will seek other recourse: The fist is to report Sprint to the FTC; and I will think of other avenues: The text I sent to my husband, telling him I needed help, still shows "message not sent." I do have evidence I can use, and that I will use Regards, [redacted]

May 31, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account [redacted] , [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above referenced inquiry We appreciate your assistance in bringing our customers’ concern to our attention According to the information received, Mr [redacted] stated that after opening an account on April 13, 2016, he experienced issues with the internet when attempting to connect his device to his personal computer and browse the internetHe stated a store representative advised him that none of our phones would allow him to connect his device to his personal computer to browse the internet He stated that he was offered a tablet, which he accepted however, was unable to get it to operate properly Therefore, he returned to the Sprint retail location where he received the tablet and was advised that he would have to contact Sprint to return the phone since it was not purchased at the retail location He stated that he cancelled his account within our day Satisfaction Guarantee period and returned the tablet to the store and returned the phone back to us in the envelope we provided to him He stated that he was notified by our Finance department that he owed a balance He is requesting for this issue be resolved Sprint is committed to providing world-class customer service, and we stand behind our commitment with a 14-day Sprint Satisfaction Guarantee return policy on all our products A Customer can return their device to the point of sale within that time period for a full refund (day of the days start when the device is activated)Sprint assesses a $restocking fee for devices and a $restocking fee for notebooks, netbooks or tabletsHowever, if the device is returned in its original unopened package, no restocking fee is charged If the service plan required a service agreement, no termination fee is charged when cancelled within days of activation and the product is returned complete and undamaged Additionally, we will refund any activation fees within three days of activation The customer is responsible for all prorated monthly service charges, access and airtime charges, and the related taxes, surcharges and fees accrued on your account through the deactivation date We contacted Mr [redacted] on May 27, 2016, regarding his above concern At that time, he confirmed that his issue has been resolved to his satisfaction Further, our records show that his account is closed and reflects a zero balance We regret any inconvenience this matter may have caused If I can be of further assistance, I can be reached at the Executive & Regulatory Services department toll-fee at ###-###-#### I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

Tell us why hereNovember 23, Revdex.comWard Parkway, Suite 401Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case [redacted] Sprint Account xxxxx*** To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention In her inquiry, Ms [redacted] expressed her dissatisfaction with the level of customer service provided during the activation of her Sprint services, citing that one of our representatives gave her a tablet device that was to be free of charge but added a $15-per-month data plan to her account for that device although she did not authorize or request either the device or the plan She further cited that she later noticed that she was billed for the data service plan but that we declined to allow her to terminate that line of service without assessing a $Early Termination Fee (ETF) Although she acknowledged that we subsequently agreed to apply monthly credits to her account to offset the data plan charges from her account, she advised that she has had to contact Sprint on multiple occasions to receive those credits Ms [redacted] requested that we cancel her tablet line of service immediately and waive any associated ETF We appreciate Ms [redacted] ’s taking time to provide details of her experience with our retail and Customer Care representatives We are continually striving to improve the quality of service provided to our customers Please be assured that we value customer feedback and that her concerns have been forwarded to the appropriate managerial teams for further review We regret any misunderstanding that may have occurred related to charges associated with the referenced tablet promotion Although the promotional offer provided the tablet device free of charge, the monthly data service charges are not included in the offer Our records reflect that Ms [redacted] previously brought her reported concerns to the attention of our department under separate cover and that, on November 14, 2016, we spoke with her and applied credits totaling $to her account to offset the monthly service charges billed for the disputed tablet line of service from June to October In addition, at Ms [redacted] ’s request, we canceled her tablet line of service effective immediately and agreed to remove the pending ETF contingent upon the return of her tablet device to our possession, in good working order, within the next days Ms [redacted] accepted our offer, and we mailed a prepaid kit to Ms [redacted] to facilitate the return of her tablet device to us as agreed We attempted to reach Ms [redacted] by telephone and by e-mail to discuss any remaining concerns that may exist related to her reported dispute on November and 16, She responded to us via e-mail on November 16, 2016, confirming the information outlined above and advising that she will be returning her tablet device soon and that she will consider the issue resolved once the agreed-upon ETF credit is applied As previously explained, that credit will be applied to Ms [redacted] once we confirm our receipt and the condition of her tablet device We regret any inconvenience these issues may have caused Ms [redacted] If we can be of further assistance with these matters, Ms [redacted] can contact me by calling the Sprint Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 3:p.m., Central Time Sincerely, Minnie SExecutive Services Analyst

July 3, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Complaint [redacted] , [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry filed by Mr [redacted] We appreciate the opportunity to address his account concerns According to the information provided, Mr [redacted] states that when he ported a secondary number to Sprint and pre-ordered a device he was led to believe that he qualified for the Unlimited Freedom Plan for $per month for four lines of service, however, his service plan has not yet been modifiedAs a result, he is requesting that Sprint modify his service plan to reflect the Unlimited Freedom Plan for all of his linked devices During our discussion with Mr [redacted] , we confirmed that he has four wireless lines active on his account and effective his July bill cycle his account will be modified to reflect Sprint’s Unlimited Freedom Plan Sprint’s Unlimited Freedom Plan consists of unlimited talk, text, and data per line This plan bills $for his wireless line ending [redacted] per month, his secondary line ending [redacted] bills $per month, and his wireless lines ending [redacted] and [redacted] will bill $per lineHe also has two Installment Billing agreements that bill a total of $monthlyMr [redacted] can find the full details of this plan, as well as all of our current plans, at www.sprint.comThe sum of these charges total $before applicable discounts, taxes and surcharges Mr [redacted] has the option to change his service plan at any time Despite being unable to confirm that a Sprint billing error occurred, in an effort to amicably resolve this matter, on June 27, 2017, we applied credits totaling $to the account to offset the disputed charges incurred Mr [redacted] accepted our offer and confirmed his understanding of the billing on his account moving forward We regret any inconvenience this matter may have causedIf Mr [redacted] l has any further concerns, he can contact me by calling the Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available Monday through Friday between 7:a.mand 4:p.m., Central Time Sincerely, Sean JExecutive Services Analyst

May 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] Sprint Account XXXXX***, [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry We appreciate your assistance in bringing our customers’ concerns to our attention According to the information received, Mr [redacted] stated that when he opened his account with Sprint, he was advised that his monthly costs would be $plus tax and fees However, in the first two months he was charged $ He returned to the point of sale and was advised that his account was configured on an incorrect service plan and it was corrected He stated that he has contacted us multiple times requesting a credit adjustment for the charges associated with the incorrect plan for several months and has been unsuccessful He is requesting a credit adjustment in the amount of $ In our effort to provide clear communication about our devices, features, promotions and pricing, Sprint publishes an overview and our retail brochures, displays, partner stores, and web site at www.sprint.com have not deviated from the published information In our continued efforts to provide all of our customers with the best pricing possible, we cannot fulfill any verbal offers that deviate from the formal and approved published device and/or service plan pricing Our records reflect on May 12, 2017, an account credit was applied to Mr***’s account because of the incorrect plan set up We have made multiple attempts to contact Mr [redacted] regarding his concerns We attempted to contact him via telephone and e-mail on May 17, 22, and 24, 2017, advising him we received his inquiry and our need to speak with him directly In addition, a letter was sent to his billing address on May 23, Unfortunately, we have been unable to speak with him directly Sprint is committed to protecting the privacy of our customers In accordance with that commitment, we take measures to verify that a person is authorized to discuss and/or make changes to an account Specifically, we require that each account has a PIN and that the account’s PIN or security question/answer is verified before we discuss account information or make any changes to the account In accordance with that policy, we must first speak with Mr [redacted] and have him provide us with the aforementioned security information before we can discuss the account or assist him with the concerns raised in his complaintWe look forward to speaking with Mr [redacted] and encourage him to contact us at his earliest convenience at number referenced below We regret any inconvenience this matter may have caused If MrFletcher’s concerns remain unresolved, I can be reached at the Executive & Regulatory Services department at our toll-free number, ###-###-####, extension *** I am available Monday through Friday, between 9:a.mand 5:p.mCentral Time Sincerely, Sharon R Executive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] My previous and current provider handled the matter for meI have my safelink minutes back for some time now

Tell us why here...August 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Account: xxxx [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaint of [redacted] submitted on August 16, We appreciate your assistance in bringing our customer’s concerns to our attention In Ms [redacted] ’s filing, she expressed her dissatisfaction with being injured by her iPhone device associated with phone number ending in ***Ms [redacted] requested that Sprint review this matter, replace her device and pay for her medical expenses if she elects to seek medical attention Sprint has reviewed Ms [redacted] ’s complaintWe spoke with Ms [redacted] on August 23, 2017, to discuss her equipment concernsDuring our discussion, we offered Ms [redacted] the option to return her iPhone Plus device and reset her upgrade eligibility associated with phone number ending in ***, enabling her to purchase a new device via Sprint’s Lease or Monthly Installment Billing programsHowever, Ms [redacted] has declined our proposed offer With regard to Ms [redacted] ’s request to have Sprint pay for her medical expenses, upon receipt of her medical records indicating that she was injured by her iPhone Plus device, we would further review this matter and follwith her accordinglyMs [redacted] acknowledged the information provided and has indicated that she will take alternative actions to have this matter satisfactorily resolvedWhile Ms [redacted] may disagree with our position, we are confident that her equipment concerns were addressed to the best of our ability We regret any inconvenience Ms [redacted] may have experience while attempting to resolve this matterIf we may be of further assistance, Ms [redacted] can reach us by calling the Executive & Regulatory Services Department toll-free at ###-###-#### ext., ***We are available Monday through Friday from a.mto p.m., Eastern Time Sincerely, /s/ Dar-Sheen [redacted] Dar-Sheen [redacted] Executive & Regulatory Services

Hello,I am contacting to inform the Revdex.com that this issue has been resolved today 3/8/by Sprint Company.Thank you, [redacted]

July 24, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] -Rebuttal, [redacted] Sprint Account XXXXX [redacted] Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] *** We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led Ms [redacted] to contact your office once again In her rebuttal, Ms [redacted] stated that she is continuing to receive bills from Sprint for a balance that she does not owe; claiming that she has been advised multiple times by Sprint representatives that her account balance is zero Ms [redacted] requested that we correct this matter During our follconversation with Ms [redacted] on July 24, 2017, we explained that, as previously stated, our records reflect that Ms [redacted] accepted two device lease agreements on November 7, 2016, but terminated her corresponding lines of service prior to the satisfaction of those agreements on March 3, At that time, her account reflected a balance due of $1,232.82, as reflected on her April 8, 2017, invoice Additionally, our records reflect that Ms [redacted] returned her two leased iPhone devices to Sprint on March 27, As a result, pursuant to the terms of her lease agreements, we credited her account $to offset the Device Purchase Option amounts for both devices However, because she did not satisfy the lease term, her account was assessed $1,for lease cancellation charges, which are validWe also confirmed that her payment of $that posted to her Sprint account on April 30, 2017, brought her account to closed status with a zero balance We regret any inconvenience Ms [redacted] may have experienced as a result of these concerns If Ms [redacted] has any questions concerning the issues discussed herein, she can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext*** I am available between 8:a.mand 4:p.m., Central Time, Monday through Friday Sincerely, Jennifer FExecutive Services Analyst

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I paid the agreed upon $65.02, and was given credits totaling $This brings my balance down to $0, paid in fullThank you to the Revdex.com and to Clara at Sprint for helping to resolve this matter Regards, [redacted]

Re: Revdex.com Case # [redacted] , [redacted] Sprint Account # XXXXX [redacted] Sprint Case # [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of [redacted] submitted on February 13, We appreciate your assistance in bringing our customer’s concern to our attention According to the information provided, Mr [redacted] expressed his dissatisfaction with an equipment order being placed on his account, without his consent In addition, Mr [redacted] stated that he had an unfavorable customer service experience while attempting to resolve this matter Mr [redacted] requested that Sprint review this matter and take appropriate action Sprint has reviewed Mr***’s complaint Our records indicate that a fraudulent equipment order was placed on Mr***’s account on November 21, 2016, which was processed by an unknown third-party Therefore, our Fraud Management group cancelled the fraudulent equipment order on November 21, In addition, our Fraud Management group agreed to update the security information on Mr***’s account to prevent fraudulent activity from reoccurring in the future Furthermore, on November 29, 2016, our Fraud Management group contacted Mr [redacted] to relay the above information to him However, Mr [redacted] was unavailable to further discuss this matter and that time, and he agreed to follwith our Fraud Management group accordinglyUnfortunately, Mr [redacted] has not contacted our Fraud Management group As a result, his security information was not updated Furthermore, Mr [redacted] ported-out his line of services to another wireless service provider on February 2, We spoke with Mr [redacted] on February and of 2017, and relayed the above information to him Mr [redacted] requested that we adjust his entire account balanceDuring that call, we offered to apply an adjustment of $to his account to offset his last month monthly recurring charges Also, we offered to waive his remaining equipment charges associated with his Lease Agreements upon the return of his devices Mr [redacted] declined our adjustment offerHowever, he agreed to return his devices to Sprint’s Returns warehouse in order to have his equipment charges adjusted We appreciate Mr [redacted] taking time to provide details of his experience with our Customer Care group We are continually striving to improve the quality of service provided to our customers Please be assured that we value Mr***’s feedback and that Mr [redacted] concerns will be forwarded to the appropriate managerial staff for further review We regret any inconvenience Mr [redacted] may have experienced regarding this matterIf Mr [redacted] has any further questions about this matter, we can be reached at the Executive and Regulatory Services Department at ###-###-####, Monday through Friday, between a.mand p.m., Central Time Sincerely, /s/ Terrance [redacted] Terrance [redacted] Executive & Regulatory Services

September 28, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Sprint Case: [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced complaintWe appreciate your assistance in bringing our customers’ concern to our attention According to the information provided, Ms [redacted] stated that she had satisfied her Lease Agreement totaling $on phone number ending in ***; however, Sprint has refused to unlock her Samsung Galaxy SdeviceMs [redacted] further stated that she has attempted to activate her Samsung Galaxy Sdevice with another provider; however, her new provider was unable to successfully activate her Sprint branded deviceTherefore, Ms [redacted] requested that Sprint unlock her Sprint branded Samsung Galaxy Sdevice, apply an adjustment on her Sprint account and respond accordingly Please note that unlocking a device is a general term that refers to one or more types of device unlockingMSL unlocking refers to providing an MSL code in order to disable software that sets device parameters and prevents the device from activation on a different networkUnlocking also refers to enabling the SIM slot of the device to allow another carrier’s SIM card to be inserted (either domestically or internationally)Unlocking a device will not necessarily make a device interoperable with another carrier’s networkIn other words, a device designed for one network is not made technologically compatible with another network merely by unlocking itAdditionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network)Additional information about unlocking may be found at www.sprint.com/unlock Sprint will unlock a device under the following circumstances: Any associated service agreement, Installment Billing Agreement, or Lease Agreement has been fulfilled, including payment in full of any applicable Early Termination Fees or end-of-lease/installment billing purchase options - The associated account is in good standing - The device has not been reported as lost or stolen, associated with fraudulent activity, or otherwise flagged as ineligible to be unlocked - The device has been active on the Sprint Network, currently or in the past, for a minimum of days Our records reflect that on May 7, 2017, Ms [redacted] remitted a payment of $which satisfied the Lease Agreement associated with the Sprint-branded Samsung Galaxy Sdevice with phone number ending in ***As such, the aforementioned payment is reflected on her May invoiceHer May invoice reflected a past due balance of $156.38, plus new charges of $140.12, equaling a total account balance of $Ms [redacted] ’s June invoice reflected a past due balance of $124.81, plus new charge of $144.61, equaling a total account balance of $Also, our records further reflect that the aforementioned device was unlocked on June 5, Additionally, Ms [redacted] ’s July invoice reflected a past due balance of $269.42, plus new charges of $215.14, equaling a total balance of $Her August invoice reflected a past due balance of $484.56, minus $60.35, since the account was suspended for nonpayment on July 12, 2017, equaling a total due of $Ms [redacted] ’s September invoice reflected a past due balance of $424.21, plus new charges of $39.60; equaling a total past due balance of $ We communicated with Ms [redacted] on September 20th and 28th of 2017, via telephone and email and relayed the above information to herMs [redacted] advised us that she contacted her banking institution in July and requested a Stop Payment based on her last payment of $124.81, to Sprint on July 3, Ms [redacted] was advised that Sprint is unable to comment on the business practices of another provider and no billing related errors were confirmedSprint respectfully denies her request for creditTherefore, we request that Ms [redacted] ’s contact the third-party collections agency, GC Services for negotiation of the remaining account balanceThey can be reached at ###-###-####Ms [redacted] has confirmed her understanding of the information that was relayed to her We regret any inconvenience this matter may have caused Ms [redacted] If we can be of further assistance with this issue, Ms [redacted] can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, ext***I am available Monday through Friday between a.mand p.m., Central Time Sincerely, [redacted] Executive Services Analyst

February 22, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Inquiry ID [redacted] -Rebuttal, [redacted] Sprint Account XXXXX Sprint Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced rebuttal of Ms [redacted] We appreciate your assistance in bringing our customers’ concerns to our attention and regret the circumstances that led to Ms [redacted] ’s contacting your agency once again In her rebuttal, Ms [redacted] expressed her dissatisfaction with the length of time taken to resolve her previously-reported billing concerns, advising that promised follcommunication has not yet occurred She reiterated her request that we provide a refund of final equipment charges quoted to her and the amount actually billed We regret any the delay in bringing Ms [redacted] ’s dispute to resolution, as well as any remaining misunderstanding that exist regarding her equipment lease cancellation chargesWhile we confirmed that the amounts assessed to Ms [redacted] ’s Sprint account to pay off her three referenced leased devices, we also confirmed that the amounts provided to her during her noted conversation with one of our Customer Care representatives did not include applicable taxes We also identified that she was informed that the charges for the third device would be waived in full but that an inadvertent keying error led to that waiver not reflecting on her account and subsequent invoice Unfortunately, our attempts to contact Ms [redacted] via telephone and e-mail on February 13, 16, and 20, 2018, to explain our above-noted findings were unsuccessful However, we notified her on February 22, 2018, to advise that we reviewed the call and were prepared to process a refund of the $assessed for the device pay-off she was told would be brought to zero but that, regrettably, we would be unable to refund the valid taxes assessed for her other two devices Ms [redacted] responded back to us via e-mail to dispute that information and again requested that we provide a refund of the full $that was assessed beyond the amount quoted to her We responded that we have forwarded that request to our Finance department for review and will follow up with her again once we receive a response from that team, typically in one to two days We remain committed to bringing this matter to resolution and will monitor Ms [redacted] ’s Sprint account regularly until we receive an update from our Finance team We regret any inconvenience these issues may have caused Ms [redacted] If we can be further assistance with these matters prior to our noted follow up with her, she can contact me directly by calling our Executive & Regulatory Services department toll free at 1-844-282-8211, ext*** I am available Monday, Tuesday, Thursday, and Friday between 7:a.mand 5:p.m., Central Time Sincerely, Leland (Bud) JExecutive Services Analyst

July 25, Revdex.com Ward Parkway, Suite Kansas City, MO Re: Revdex.com Case [redacted] , [redacted] Account XXXXX [redacted] Case [redacted] To Whom It May Concern: Sprint is in receipt of the above-referenced inquiry of Mr [redacted] We appreciate your forwarding our customers’ concerns to our attention In his inquiry, Mr [redacted] expressed his dissatisfaction with the length of time taken for us to provide a $account credit owed to him for equipment he returned to us in March He also disputed our subsequently informing him that he is not eligible for that amount but providing a $total credit instead Mr [redacted] requested that we honor the full buyback credit amount he was originally offered We regret any possible misunderstanding that may have occurred regarding the amount of equipment buyback credit available to Mr [redacted] We offer a Device Buyback Program, which offers new and existing customers who return equipment to us an account credit of $to $300, depending on the make and model of the surrendered device However, our records reflect that the two devices Mr [redacted] sent to us were not eligible for buyback credit, as they were associated with equipment leasing agreements Under our lease program, Sprint owns leased devices until customers pay the End of Lease (EOL) purchase price As such, when Mr [redacted] upgraded his devices on March 15, 2017, he had the option of returning his leased devices to us or purchasing them for $each When he activated new equipment on his two noted lines of service on March 15, 2017, we assessed the EOL amounts to Mr [redacted] ’s account pending the return of those two devices to us We identified that Mr [redacted] ’s two leased devices were received in our warehouse on March 27, As a result, we applied credits totaling $to his account at that time to offset the EOL charges, pursuant to the lease terms Based on the information outlined above, we are unable to identify any error on the part of Sprint related to Mr [redacted] ’s dispute However, due to any misinformation that he may have been provided regarding our buyback program, we agreed to honor his $credit request During our July 24, 2017, conversation with Ms [redacted] , an authorized user on Mr [redacted] ’s Sprint account, we explained the information outlined above and informed her that we applied a $credit to his account to supplement the $previously provided, to meet the $request She acknowledged that information and her satisfaction with our response We regret any inconvenience Mr [redacted] may have experienced as a result of this matter If he needs further assistance with this concern, he can contact me by calling our Executive & Regulatory Services department toll-free at ###-###-####, extension *** I am available Monday through Friday between 8:a.mand 4:p.m., Central Time Sincerely, Ann HExecutive Services Analyst

I reject this response because after reviewing my signed documents from the Sprint website, I confirmed that I was never given the agreement to the plan I was put on (I did verify that the phone leases and accessory payments were the ones I signed), thus I never authorized or signed for the Sprint Associate in the store to change me to that planTherefore, while I am aware that the verbal agreement was null I am bothered by the fact that Sprint claims I signed a document I was never givenAlso, I never recieved a phone call on July nor on August 7, which was the agreed date that Sprint would get back to meI am still awaiting a phone call and am willing to compromise on a fair agreement Complaint: [redacted] I am rejecting this response because: Regards, [redacted]