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Complaint: [redacted] I am rejecting this response because:USAA'S INSURED HIT ME, I DID NOT HIT HIM, HE WAS ALSO GIVEN THE VIOLATION BY THE POLICE DEPARTMENT Regards, [redacted]

September 29, Lieutenant [redacted] ***, USNComplaint ID #: [redacted] Dear Lieutenant ***: I am responding to your submission regarding your homeowners claimIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policy I understand you spoke with [redacted] , of our staff, about your concerns The photos and report provided by Lonestar Roofing, our Preferred Direct Repair Provider (PDRP), prior to their repairs confirmed the fence was already leaning before work took place The PDRP also re-inspected the fence after it was reported as fallen, and showed there were broken posts with significant rot damage They also identified that the fence was improperly constructed, as it was built with landscape timbers instead of 4xposts, and the additional damage was not the same area previously repaired Correspondence explaining the denial of coverage has been sent to you If you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***

August 1, Staff Sergeant [redacted] * [redacted] , USA Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your June 27, 2016, automobile claim I regret any frustration you experienced as a result of this matter Thank you for speaking with [redacted] , of our staff, who thoroughly reviewed the claim and confirmed that you were not at fault for the accident A check for your deductible was issued to you on July 31, In addition, your service concerns will be addressed If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

February 17, [redacted] Complaint ID #: [redacted] Dear Mr [redacted] I am responding to your submission regarding your automobile claim of October 26, Our records confirm that you filed an inquiry with the State of California Department of InsuranceWe responded to their office on February 11, 2016, and addressed the concerns in your correspondenceThank you for the opportunity to replySincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: If the Colorado law states that we can only have the rental car for three days past the settlement offer, then your company should send the check within those three days, not six days laterWe received a verbal offer of settlement on July 29th, but the paperwork necessary to transfer the car to USAA was not sent until the next day We did everything on our end to send the title and sign over possession of the car immediately, but we did not receive payment until July 6th If you have accepted liability for the accident, it is unreasonable that we should have to pay for a rental vehicle for the days we are left without a car and without the money to be able to purchase a replacement We had to dedicate a great deal of time, money, and effort into finding alternate means of transportation because of USAA's inefficiency and lack of customer service To settle this, we would expect a payment to compensate us for this trouble Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:The letter I received did not explain definitively why my auto insurance premium increased.One of the factors mentioned was driving record I need to know who provides you with my driving record.I also need to check it for accuracy You also mentioned a rating plan USAA files in each state Please provide me with a copy of this rating plan for the State of FloridaThe letter mentioned "other" factors as well Please explain what other factors are Please explain definitively what factors are negatively impacting my auto insurance premiumsThe letter did not explain which of many factors you considered has impacted my premium Please explain and provide additional information.Thank you in advance for your anticipated help.I request a written response to this complaint.Very respectfully, [redacted] Regards, Oleg Yarin

January 20, Mrs [redacted] Complaint ID # [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your daughter’s December 23, 2016, automobile insurance claim We analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyA thorough review of your situation was completed, and our investigation determined that there was no collision coverage on the vehicle, as it was a storage policyThe renewal packet notates on the declaration page that the Chevrolet was in storage, and the important message section reflects a reduced premium was applied since the vehicle was in storage Thank you for speaking with [redacted] of our staff, who addressed your concerns and shared the aforementionedShould you have any further questions, Mr [redacted] remains available to assist you We appreciate the opportunity to reply Sincerely, [redacted]

March 15, [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your joint checking account with the USAA Federal Savings Bank (FSB) We strive to provide quality service, and I regret that this was not your experience We reviewed the situation and determined that the overdraft was processed correctly using the information you provided on the application when the account was established Please note that any account holder is able to make changes to the account, and your situation was shared with the appropriate parties based on your feedback [redacted] , of our staff, was unable to reach you to discuss your concerns; however, she confirmed that the account in question has been removed from overdraft protection The FSB follows all applicable banking regulations and our core values of service, loyalty, honesty, and integrity, and we strongly reject your allegations of impropriety If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

December 8, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your third submission regarding your automobile claim Our records show we sent you an email on December 4, 2017, explaining why the comparable vehicles you submitted could not the usedIn addition, the optional equipment you indicated were missing from the evaluation were previously included in the evaluation on October 26, While we recognize that you disagree with the valuation, we feel confident that the correct decision has been madeAlan [redacted] , of our staff, was unable to reach you by phone to address your concernsShould you wish to discuss this matter, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

February 22, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding the premium payments related to your personal automobile insurance policy effective October 9, 2015, to April 9, Our records show that after you established special payment arrangements (SPA), a December 16, 2015, statement was sent to you indicating payments of $would be deducted on December 31, 2015, and January 15, 2016, and the payments were deducted on those dates However, when a policy adjustment increased the premium effective January 12, 2016, the SPA ceased, and a statement was sent to you on January 18, 2016, that showed $would be automatically debited from your external bank account on February 9, When we spoke with you on February 10, 2016, we explained what had occurred Subsequently, after the payment was declined by the external bank as “transaction not authorized,” the funds were returned Please note the February 17, 2016, billing statement reflects the balance owed after the policy was canceled at your request Although we respectfully disagree with your allegations of impropriety, your service experience was shared with the appropriate areasWhile USAA has not assessed any late fees to your automobile insurance policy since September 2015, if any external charges were assessed related to the February 9, 2016, payment, please submit documentation to [redacted] , of our staff, for consideration We appreciate the opportunity to review the events that transpired, clarify our position, and reply Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: USAA has overlooked the real issue here, My vehicle is still not repaired correctly, the issue was to have the liftgate repairedThis Company does not listen to their customers, all the people involved do a very inept job, not addressing the issue, nor anyone from their company that would get off their chair to do a good job, still have not received a phone call pertaining to my complaintThe battery was a 3yr old [redacted] product and worked perfectly before the accident, and after the repairs did not work(DEAD BATTERY) directly caused by some process of the damages and or repairs Regards, [redacted]

October 21, Ms [redacted] Complaint ID # [redacted] Dear Ms***: I am responding to your submission regarding your September 28, 2016, automobile claimI appreciate the opportunity to respond In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyA thorough review of your situation was completed, and our investigation determined that your father removed the Nissan Altima from his policy in November 2015, via usaa.comHowever, we have no documentation indicating the vehicle should have been added to your policy; therefore, coverage cannot be extended [redacted] has been unsuccessful in his attempts to speak with you regarding the aforementionedHowever, if you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

September 9, [redacted] ***Complaint ID #: [redacted] Dear Mr [redacted] ***: I am responding to your submission regarding the convenience checks tied to your USAA credit card account [redacted] , of our staff, was unsuccessful in her attempts to contact you by telephone Nonetheless, a thorough review of this issue revealed that proper terms were provided with the pre-selected offer and available online at the inception of the account Our research found that you were accurately informed of the timeframe to utilize a convenience check to obtain the promotion If you have any other questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 22, Dr [redacted] Complaint ID #: [redacted] Dear Dr [redacted] : I am responding to your submission regarding your service experiences with USAA Our records indicate that we sent you an email notification on February 29, 2016, advising that your USAA MasterCard would be converted to a VISA account I regret that our actions impacted your travel plans as that was not our intent Your situation was shared with the appropriate areas for review as we are always looking for ways to improve how we do business If you have any concerns regarding your credit card account or wish to discuss your request to close your accounts, [redacted] , of our staff, is able to assist you I understand that [redacted] , of our staff, sent you an email message and provided a detailed account of your insurance policies and applicable coverages Ms [redacted] remains available to address any additional questions you may have We appreciate you allowing us to reply to you Sincerely, [redacted]

July 5, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your insurance premium and auto loanI regret any frustration this situation caused you Thank you for corresponding with [redacted] , of our staff, who confirmed that the loan payoff was satisfied and sent a request to release the title to the vehicle Unfortunately, [redacted] , of our staff, was unable to reach you by phone to address your insurance concernsHowever, he was able to complete a thorough review of your account and left a detailed messageHe determined that a change in your insurance score primarily led to the increase in your premium If you have additional questions, Mr [redacted] and Mr [redacted] remain available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

Tell us why here...January 22, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] I am responding to your submission regarding the December 28, 2017, auto claim Our executive management group reviewed your concerns, we have responded to you on numerous occasions, and we have also sent a formal response to the DOIYou have not presented any information that warrants a change in our position; the business decision stands While we understand that you disagree, we are confident the correct decision has been madeWe consider this matter closed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you all for correcting the matter and your apologies It is very frustrating when you don't have access to any of your money for a full week May none of you have to go through that ever.Best Regards, [redacted] - [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I greatly appreciate the Revdex.com's efforts on my behalf Finally, I was able to talk with a USAA employee who could provide factual information and discuss the events that occurred with this identity theft Although I would prefer for the information I provided to be destroyed, as long as the account is not activated that is most important As I discussed with USAA, my experience has completely turned me off from doing any future business with them Again, I greatly appreciate the Revdex.com helping me get to the bottom of what actually occurred - Thank you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Whether the business practice at question is acceptable under PA insurance law is not to say it is ethical or fairPlease respond in a publicly available forum Regards, [redacted]

July 7, Specialist [redacted] ***, USA Complaint ID #: [redacted] Dear Specialist ***: I am responding to your submission regarding your two automobile claims As you are represented by an attorney for your automobile claims, we must communicate directly with your attorney [redacted] ***, of our staff, spoke with your attorney to address your concerns outlined in your correspondence We ask that you contact your attorney who can advise you of the resolution We appreciate you allowing us to reply to you Sincerely, [redacted]