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Complaint: [redacted] I am rejecting this response because: The company renewed my policy without my permissionThe representative I spoke with said that the company does not have to inform its policyholders that their policy will be renewed without their consentI disagreePlease advise Regards, [redacted]

June 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission about your application for a VA mortgage loan I regret any frustration or inconvenience you may have experienced I understand that [redacted] [redacted] , of our staff, spoke with you about your concerns As Ms [redacted] advised, no service opportunities were identified following a thorough review of the handling of your mortgage loan application The mortgage was declined due to other factors not related to the appraisal Therefore, we respectfully decline your request for a refund of the earnest money We appreciate you allowing us to reply to you Sincerely, [redacted]

April 29, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile claimI regret any frustration you experienced as we strive to meet the needs of our entire membershipI understand you spoke with [redacted] ***, of our staff, who agreed to look into your concernsHe explained that subsequent inspections were completed on your vehicle, and advised you of the new estimate amount that has been paid to youHe also discussed the reasons why payment for the additional damage found on your vehicle is not covered under your claimIf you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the knowledge someone will finally help put all this to rest, we want to move on from this, our intentions for the longest time were to work with Usaa and resolving these matters but its been almost years some of these things not resolved and so many things in our lives have been up in the air due to it My hope is we can find common ground with resolve and put an end to stereo types that company and its policy holders/clients can work together and find peaceful resolution Regards, [redacted]

December 9, [redacted] Complaint ID #: [redacted] Dear [redacted] :I am responding to your submission regarding the October 30, 2015, automobile claim Please accept our apology for any frustration that you experienced A thorough review of the situation was conducted and an opportunity was identified concerning the handling of the claim Coaching was provided to those involved to prevent a recurrence Our records reflect that on November 18, 2015, we were successful in confirming liability on this accident Payment for your vehicle repairs was issued on November 23, In addition, on November 30, 2015, you were provided with detailed information about a rental vehicle while yours is being repaired The check for your damages was reissued on December 1, 2015, after you notified us of a misspelling on the original draft While we recognize this may have inconvenienced you, we cannot honor your request for additional compensation Should you have any questions regarding this matter, [redacted] , of our staff, remains available to speak with you, and he can be reached at [redacted] Thank you for allowing us to review this matter and to reply to you Sincerely, [redacted] ***

July 7, Mr [redacted] * [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your billing concernsWe regret the frustration and inconvenience you may have experienced, and your feedback was shared with the appropriate areas Thank you for speaking with [redacted] , of our staff, who discussed payment arrangements and confirmed that we accepted your June 23, 2016, payment and waived the late feeShould you have any further questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

August 15, Mrs [redacted] * [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your checking accounts with the USAA Federal Savings Bank (the FSB) We strive to provide quality service to our entire membership, and we regret the frustration you experiencedThank you for speaking with [redacted] , of our staff, who explained the reason the accounts were placed in a “frozen” statusAs he confirmed, we are unable to release the funds, and he encouraged you to contact the FSB’s attorney handling the file for further guidanceIf you have additional questions, Mr [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]

July 1, MrJonathan [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your tax refund We responded to your complaint on June 22, Our records confirm that we also responded to the Consumer Financial Protection Bureau on June 29, 2016, and the Office of the Comptroller of the Currency on June 30, While we recognize that you disagree, we feel confident that the correct decision has been made No new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted] ***

Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your checking account with the USAA Federal Savings Bank Our records confirm that on January and 5, 2016, four checks were deposited via Deposit@Mobile® into your checking account, and the funds were immediately depleted using the debit MasterCard® issued to you The activity was reviewed, and our investigation concluded that you willingly participated in the activity and no unauthorized transactions took place You are responsible for the negative balance in your checking account and there are no funds to return to you Based on your account transactions, we exercised our right, to the extent allowed by law, to discontinue doing business with you Unfortunately, [redacted] ***, of our staff, has been unable to reach you to discuss your concerns If you have further questions about this matter, she is available to assist you and can be reached at [redacted] *** [redacted] Extension [redacted] We appreciate you allowing us to reply to you Sincerely, [redacted]

September 15, Mrs [redacted] Complaint ID #: Dear Mrs [redacted] : I am responding to your submission regarding your automobile insurance policyWe regret any frustration this matter may have caused you and your husband as we strive to provide quality service Thank you for speaking with Mr [redacted] , of our staff, who reviewed the policy and billing statements with youI understand that you have agreed to remove one of the vehicles from the policy and accepted a special payment arrangement to rectify the outstanding balance on the accountI hope you found your conversation with Mr [redacted] responsive to your concernsIf you have additional questions, he remains available to assist you Thank you for allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:They did not inform me that they will only cover the dates listed by the auto shopI was told I'd be charged $which was refundableThe shop had my car longer than than expected, yet no one informed me to bring back the carThis is not my fault and I'm being penalized for something beyond my controlThey are getting out of paying due to the fact that the dates for the initial estimate only state daysHad I'd known I would have returned the rental and not incurred any further chargesGetting to work would have been a nightmareI don't get paid and being absence counts against meI was billed and paid out of my pocket, correction, credit card, and have to make payments and incur finance chargesThis is a messI'm highly upset, but I knew when her first words out of her mouth were we do not reverse decisions Regards, [redacted]

December 13, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the security authentication for your USAA accounts I regret any inconvenience this situation has caused you Safeguarding the security of our members’ information is critical to our business, and processes are in place to protect the privacy of member information and to help guard against potential identity theft or fraudThank you for speaking with [redacted] ***, of our staff, who assisted you by updating the requested information on your USAA profile I understand that Ms [redacted] was able to authenticate you and determined that you had difficulty with the process because your phone in profile was not up to date If you require any additional assistance, Ms [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]

August 4, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your July 7, 2016, automobile claim A review of your claim confirmed that the damages to your vehicle were related to a lightning strike, and it would be considered a total loss I understand you spoke with the Total Loss department and accepted the settlement amountI regret the frustration and inconvenience you experienced as a result of this matter We appreciate you allowing us to reply to you Sincerely, [redacted]

February 8, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your ability to continue doing business with USAA USAA acts in accordance with our core values of service, loyalty, honesty, and integrity To the extent allowed by law, our business policy prohibits USAA and its affiliates from doing business with a member who has been convicted of a felony Please know that this policy is applied consistently and fairly As a result, a notification will be mailed to you about the pending closure of your checking account; however, your automobile policy will remain active Our representatives remain available to process any transactions or assist in servicing your automobile policy [redacted] , of our staff, was unsuccessful in his attempts to reach you by telephone to discuss the matter Should you have any questions, Mr [redacted] can be reached at [redacted] *** Thank you for allowing us to reply to you Sincerely, [redacted]

October 3, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your July 23, 2016, automobile insurance claimWe regret any frustration this matter may have caused you as we strive to provide quality service In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policyOur records indicate we have adequately paid for the repairs and rental expenses associated with claimAdditionally, I understand that [redacted] , Claims Service Manager, reviewed your situation and responded to you via mail on September 22, Since then, we have received the diminution in value form and it is currently under reviewWe did recognize an opportunity for more prompt handling of estimates from our independent appraiser; hence, the rental was extended to compensate for the delayHowever, your allegations of impropriety are unfounded I also understand that [redacted] , of our staff, attempted to contact you regarding your complaintUnfortunately, he was unsuccessful in his attempts to reach out via telephone but left you a detailed message with the results of our investigationShould you have further questions regarding your complaint, [redacted] , of our staff, remains available to assist youYour adjuster will also continue to work with you to conclude your claim Thank you for allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Again, regardless of whether or not USAA thinks the matter is closed, it simply is notThe situation is still ongoing; I still don't have the money of which belongs to meSomeone else was unjustly enriched through my funds, and USAA is at faultI will not accept another invalid business response (via Revdex.com) from USAAMeaning, I will continue to reject the business responses from USAA until the matter is closed Regards, [redacted]

May 12, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your automobile claim Mark Briggs, of our staff, was unable to contact you by phone to address your concernsAfter receipt of the police report, we were able to ascertain the other driver was at fault for the accidentPlease know that we conduct business in keeping with USAA’s core values of service, loyalty, honesty, and integrity, and your allegations of improper actions were unfoundedIf you wish to discuss this matter further, MrBriggs remains available to assist you We appreciate you allowing us to reply to you again Sincerely, [redacted] ***

December 11, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your insurance policy and access to your accountI regret the frustration this situation caused you Thank you for speaking with members of our staff who addressed your concernsAs discussed, your insurance policy was cancelled effective November 30, 2017, and your account access was restored as it was determined you do not need to provide any documentsIf you have additional questions regarding your cancelled insurance policy, [redacted] , of our staff, remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

September 2, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your USAA Federal Savings Bank (FSB) debit card and your service experience I regret any frustration or inconvenience this caused you Thank you for speaking with [redacted] of our staff, who explained that your debit card was restricted due to a system error caused by an associate I understand that he assured you that coaching would be provided Please know that we strive to offer quality service to our entire membership We appreciate you allowing us to reply to you If you have any other questions MrGonzalez remains available to assist youSincerely, [redacted]

November 27, 2015Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] :I am responding to your second submission regarding your September 16, 2015, automobile claim.We replied to your complaint on November 16, 2015, and advised that we would respond to your State of California Department of Insurance (DOI) inquiry regarding this matter Our records reflect that our response was provided to the State of California DOI on November 24, 2015.Thank you for the opportunity to reply.Sincerely, [redacted]