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July 20, [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your attempt to deposit funds through an ATM at a USAA Financial Center I regret any frustration you experienced as a result of this situation Thank you for speaking with [redacted] , of our staff, who confirmed a temporary credit was applied to your account while an investigation of the deposit is completed Mr [redacted] will follow up with you once additional information is available Should you have any questions in the meantime, Mr [redacted] can be reached at [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

[redacted] I am responding to your second submission regarding your automobile claim We responded to your complaint on March 24, As Mr [redacted] advised, an adjuster has been in contact with your repair shop and confirmed that they understand the appraisal and supplement process Please be advised that payment has not been denied, and our claims staff is continuing to investigate the claim Should you have any further questions, Mr [redacted] remains available to assist you We appreciate the opportunity to review your concerns again and to respond to you Sincerely, [redacted]

August 12, [redacted] * [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding the handling of an insurance billing issue Thank you for speaking with [redacted] , of our staff, about this matterAs he explained, your account is now currentPer your request, Mr [redacted] mailed copies of your last two statementsIf you have any additional questions, Mr [redacted] remains available to assist you We appreciate the opportunity to review your concerns and to respond to you Sincerely, [redacted] ***

[redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your second submission regarding your auto loan with the USAA Federal Savings Bank (FSB) We responded to your complaint on February 3, While we recognize that you disagree, the FSB has confirmed that we are accurately reporting your loan payment history to the consumer reporting agencies No new information has been presented that would warrant a change in our reporting of the loan payment history However, we are happy to review any documentation you may have advising that you were told that no late payments would be reported to the consumer reporting agencies [redacted] , of our staff, was unsuccessful in her attempts to contact you Please contact [redacted] ***, to discuss this matter We appreciate the opportunity to review your concerns again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did have proof that the vehicle was returned several times to the original repair facility but nobody want to hear a thing I had to say I also have chats That stated whatalong with other witnesses to what I was told on the 60%USAA has done nothing but lie this whole time and change conversations to what fits their needs the car is still at the repair shop for it is not drivable to my standards Regards, [redacted]

July 19, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your mortgage loan application We responded to the Consumer Financial Protection Bureau regarding your concerns on July 15, While we recognize that you disagree, we feel confident that the correct decision has been made No new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]

August 14, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your July 14, 2017, automobile claim Our records confirm that you filed an inquiry with the South Carolina Department of Insurance (DOI) We responded to the DOI on August 4, Thank you for the opportunity to reply Sincerely, [redacted]

September 28, [redacted] Dear Mrs***: I am responding to your submission with regard to the handling of your June 18, 2015, house fire claimPlease know that we analyze each loss on its own merits and make decisions in accordance with the terms, conditions, and limitations of the policy I understand [redacted] , of our staff, spoke with you about your loss of use coverage, which you have declined On September 26, 2015, a letter was emailed to your spouse regarding the ongoing claim investigation As Mr [redacted] advised, he will be in contact once a coverage decision has been made Mr [redacted] remains available should you have any additional questionsThank you for allowing us to reply to you Sincerely, [redacted]

February 22, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your homeowners claim Thank you for speaking with [redacted] , of our staff, who completed a thorough review of the claim and confirmed the appropriate payment was issued, based on the policy contract Should you have any further questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have not been provided proof that he "willingly" participated I know he was a "victim" of a scam as stated by your bank representative I also know he told you he did not give out his information willingly A scam constitutes fraud and USAA has Fraud insurance just for situations like these Until I receive the copies I requested from USAA via certified mail, of the complete investigation, I will not be satisfied Regards, [redacted] ***- [redacted]

February 2, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile claimWe regret any frustration this matter caused you Thank you for speaking with [redacted] , of our staff, who completed a review of your claim, confirmed the rental reimbursement process was followed appropriately, and referred your feedback to the appropriate area Should you have any further questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

January 18, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your auto insurance policy billingThank you for speaking with [redacted] , of our staff, who confirmed that Uninsured Motorist (UM) coverage has been included on your policy since issuance Ms [redacted] backdated removal of the UM coverage effective July 19, 2017, the day we received your signed rejection form Ms [redacted] then canceled the policy effective September 23, 2017, based on your effective date of coverage with another carrier You will receive documentation outlining these policy changes, as well as a final statement If you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

September 22, Staff Sergeant [redacted] , USAFComplaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding the closure of your USAA Federal Savings Bank checking account and your request to refund the balance in the account Thank you for speaking to [redacted] , of our staff, who conducted a review of your account She verified a check for the balance of $was mailed to you on September 13, 2016, and your account was closed If you have any additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Dear Revdex.com (9/19/2016)This complains is not resolve yet.This complaint is about the way USAA conducted business in my case.On August 16, 2012, I suffer injuries in a car accident by a USAA customerThe car repairs were addressed very quick and satisfactory.The handling medical injury portion was a different story.In August after the accident, the USAA agent call me, and we had a conversation, the representative mentions that I had four years from the day of the accident to resolve the accident claim, but we can resolve right away A letter was received that summaries basically the conversation Second page included the statement “According to Florida statute of limitations, you must file and settle bodily injury claims within years from the date of the accident.”On February 2013, the USAA call to find how I was doing I requested that a copy of the previous letter that was sent to me, because at the time I believe that the original letter may have been misplaced.After that timeframe USAA went silence In summer my back still having pain, by December for the first time I was able to start a project and complete the task, with minor discomfort.December I found my record book, and found some notes from the accident, telephone numbers, and claim numbers of both insurances (my insurance, USAA property damage department, and USAA injury department).I am a very busy professional, with a full agenda most of the time But in spring 2016, I called at USAA ext [redacted] and left voice mail in several occasions One day at home, I decided to call the USAA 1-number, and I was able to speak with a USAA representative, just to find out that USAA have close the case and it will take up to hours to open the case again USAA closed the case without notifying me about their action.Sometime later the department manager calls me, and notifies me that she was going to assign me a representative to my case The USAA representative calls me and we discuss the case, and she requested my medical records I visit the doctors who assisted me and obtained the records and mail them to USAA After checking my notes, I realize the assigned agent was the same that I had at the beginning of the caseMedical documentation was mailed by the June At the end of June the USAA agent left a voice-mail in my telephone, notifying me of that she have estimated my expenses were around a $1,000.00, and USAA will pay that amount in exchange of a release of liability Their offer was unacceptable The USAA agent and I spoke again at the beginning of July The options were take the offer, or USAA will close case.Early August I e-mail Revdex.com, a started the complaint process After that USAA made another offer that was also unacceptable Somebody from USAA calls my cell-phone but do not leave any voice-mail In my workplace cell-phones are not welcome in meetings and we have to set our personal phones in silent or vibration mode, and many times I forget to turn back the ringer on My personal e-mail basically gets read on the weekend.Communication goes both ways, if somebody want to contact me, they can call and leave me a voice-mail and I will return a call ASAP USAA agents have call before, and I have call back If USAA agent call me, and do not leave a voice-mail, I do not have a way to know who call me USAA emails are one way e-mail I have receive then, but I cannot reply.At this moment the dates of August 16, have past, and my position still the same.USAA is holding payment back, because I refuse to sign a release of liability USAA is not compensating me for pain and suffering, and they are only offering back the monies I spent or benefit I lost This accident cause by their customer family relative have broad me pain and suffering, and monetary loses that USAA shall payWhat is strange, two persons in my work place highly recommended USAA for my insurance needs and were considering giving them a call, before the accident.At this time I am working in project deadlines and will be very busy until of September If somebody wants to get in contact with me, please call and leave a voice-mail, I will return a call ASAP My personal e-mail I may be read it over the weekends during this period of time.Thanks [redacted]

August 3, Grady [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding a consumer loan issue Thank you for speaking with [redacted] , of our staff, concerning this matterPer your request, a written response dated August 2, 2016, was mailed to you under separate coverWe trust that letter appropriately addresses your concerns; however, if you have any questions, please feel free to contact Mr [redacted] We appreciate you allowing us to reply to you Sincerely, [redacted] ***

[redacted] I am responding to your submission regarding your valuable personal property claimI regret any frustration you experienced as we strive to provide quality service to our entire membershipI understand you spoke with [redacted] , of our staff, who provided you a breakdown of the agreed payment amount that has been sent to you via an electronic funds transferIf you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***

July 12, Mr [redacted] * [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding the cancellation of your automobile policy, and I regret any frustration you experienced with this matterThank you for speaking with [redacted] , of our staff, who explained the events that transpired on your account and confirmed that the charge was reversed to your credit cardShould you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***

August 14, [redacted] Dear Ms***: I am responding to your submission regarding your May 14, 2015, automobile claimOur records confirm that you filed an inquiry with the Minnesota Department of CommerceWe responded to the Minnesota Department of Commerce on July 13, Thank you for allowing us to reply to youSincerely, [redacted]

November 2, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile claim October 12, We regret the frustration this matter may have caused you [redacted] , of our claims staff, was unsuccessful in reaching you by telephoneNonetheless, upon review of your claim, the total loss determination of your vehicle remains unchangedIf you have additional questions regarding this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

January 31, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding a phone call that you state you received about auto insurance [redacted] , of our staff, was unable to reach you to review this matter A letter was sent to you with Mr [redacted] contact information, please contact him at your earliest convenience to discuss your concerns We appreciate the opportunity to reply to you Sincerely, [redacted]