Source Adult Video

January 5, Lieutenant Commander [redacted] ***, USNComplaint ID #: [redacted] Dear Commander ***: I am responding to your submission regarding the December 19, 2017, homeowners claimThank you for speaking with [redacted] , of our staff, about your concerns I understand that another inspection of the roof is scheduled to confirm the underlying cause of the loss We ask that you continue to work closely with your adjuster until the claim is brought to resolution If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

March 15, Petty Officer First Class [redacted] , USN Complaint ID #: [redacted] Dear Petty Officer [redacted] : I am responding to your second submission regarding your automobile insurance claim In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyA thorough review of your situation was completed; however, no new information was discovered to warrant a change in our decision Our records confirm that you filed another inquiry with the Florida Department of Insurance (DOI)Accordingly, a detailed response will be provided to the DOI Petty Officer Humphrey, please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrityThank you for the opportunity to reply Sincerely, [redacted]

May Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your automobile claimWe responded to your complaint on April 29, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] ***

March 16, 2017 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] I am responding to your submission regarding the billing of your cancelled Homeowner’s insurance policy. A thorough review of your account determined that the remaining balance on your bill is from your auto... policy. Unfortunately, [redacted] , of our staff, was unable to reach you and would like the opportunity to discuss this matter with you at (***) ***-USAA (***), Extension ***. We appreciate you allowing us to reply to you. Sincerely, [redacted]

September 11, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your auto insurance policy Thank you for speaking with [redacted] ***, of our staff, who addressed your concerns and confirmed your insurance policy was rebased correctly as you resided in South Carolina for a period longer than sixty daysAs no error was made, we must respectfully decline your request to credit you the difference in premiumsIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

June 25, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your automobile claim on March 5, Please know that our service providers are expected to be helpful and are held to high standards of service, and I apologize for the inconvenience you experiencedAfter a thorough investigation was conducted, it was determined the appraisal company offered to pay the rental car expenses from the time of the incorrect inspection until the correct inspection concluded from March to March 30, Our records indicate you did not obtain a rental car until March 30, 2015; therefore, the appraisal company will only pay for one day of rentalSince rental reimbursement is not an applicable coverage you have on your policy, we are unable to reimburse you for additional rental car expensesIf you have any additional questions, [redacted] , of our staff, remains available and can be reached at [redacted] We appreciate the opportunity to reply to youSincerely, [redacted] ***

March 21, First Sergeant [redacted] L [redacted] , ARNG Complaint ID #: [redacted] Dear First Sergeant [redacted] : I am responding to your third submission regarding your homeowners claim We responded to your two prior complaints and [redacted] of our staff, contacted you to discuss your recent submission While we recognize that you disagree, we feel confident that the correct decision has been made No new information has been presented that would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10852982, and find that this resolution is satisfactory to me USAA's office of the CEO responded promptly and has resolved my account issue Regards, [redacted]

December 14, 2016Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your auto insurance claim.I hope that your husband’s conversation with [redacted] of our staff, reassured you that we completed a thorough review of your claimWhile we recognize that you continue to disagree with the settlement offer, we are confident that the amount reflects the appropriate value of your vehicle at the time of the loss If you have additional questions, Ms [redacted] remains available to assist you.We appreciate you allowing us to reply to you Sincerely, [redacted]

October 31, Master Sergeant [redacted] Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your mortgage experience with USAA Federal Savings Bank (FSB), I regret any frustration this has caused you Thank you for speaking with [redacted] ***, of our staff, verified that you did receive three lock extensions due to external factors I understand that she advised you that the Real Estate Rewards Bonus is not related to the rate lock extension costs The bonus is calculated based on the sales price and is processed after closing by a third party [redacted] ***, also of our staff, was unsuccessful is his attempts to contact you; however, he reviewed your account and confirmed that you made a funds transfer from an external account and a hold was placed for four calendar days During this time your mortgage payment was denied twice, which resulted in two insufficient funds fees The hold was found to be justified as per USAA Remote Deposit Capture User Agreement, items transmitted via external funds transfer are not subject to the funds availability requirements of Regulation CC Also, USAA may make funds available based on such factors as the length and extent of your relationship with us, transaction and experience information, and other factors that USAA deems relevant As a courtesy, one NSF fee was waived by Dovenmuehle, and the second was waived by USAA FSB Should you have any additional questions, Mr [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]

March 22, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your March 01, 2017, automobile claim Thank you for speaking with [redacted] of our staff, who advised the claim was not covered since Collision & Comprehensive was removed from the policy effective December 9, 2017, due to non-receipt of the CARC inspectionIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

October 30, 2015Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] :I am responding to your submission regarding your automobile insurance policy and a deposit hold Our employees are expected to be helpful and responsive to our members’ concerns, and I regret that this was not your experience.Thank you for speaking with [redacted] ***, of our property and casualty insurance staff, who addressed your billing concerns and clarified the reason for the outstanding balance on your automobile policy.With regard to the hold on your deposit, the hold was placed in line with the USAA Federal Savings Bank’s (FSB) Depository Agreement and Disclosures (DAD), which is provided to account holders and is available on usaa.com For remote deposit services, including Deposit@Mobile®, the DAD states, “FSB will hold the funds for up to seven business days from the date of deposit In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” The FSB applies the hold policy uniformly to all members and acts in accordance with all regulations as well as our core values of service, loyalty, honesty, and integrity.Unfortunately, [redacted] , of our FSB staff, was unable to reach you to discuss your concerns about your deposit account, and she mailed the April and May bank statements to you Should you have any further questions regarding your automobile policy or your deposit account, Mr [redacted] and Ms [redacted] remain available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

November 4, [redacted] Dear Mr [redacted] :I am responding to your submission about the handling of your debit card with the USAA Federal Savings Bank[redacted] ***, of our staff, was unsuccessful in her attempts to reach you to address your concerns Nonetheless, Ms [redacted] completed a thorough review of the matter and confirmed that the merchant obtained the new debit card information appropriately by utilizing the MasterCard Automatic Billing Updater (ABU) The MasterCard ABU is a system used by registered merchants to avoid missed payments when a consumer’s debit card information is updated Should you have any questions, Ms [redacted] remains available, and she can be reached at *** [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is not satisfactory to meI do realize that I have no chance of being heard by you so I will find another avenueThere is no justice for the little guyand by the way I still have no car, I can't afford to put money down on oneIts a shame I was hit by a USAA member on Nov7th and still have no carI really liked my VW beetle triple white limited additionNow I have to share a yr old Jeep cherokee with my husbandI will never consider this matter closedI didn't deserve thisAny USAA did care to help meThanks for all your help Revdex.com, your as bad as USAA!!!! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was rear ended by your claimant. I was not told by your company of how long I would be able to be in rental. No communication from your business and you are allowing me, the injured to be responsible for your lack of communication. Regards, [redacted]

November 16, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding an accident you were affiliated with in July Thank you for speaking with [redacted] , of our staff, who discussed your concernsOur records indicate that on October 31, 2016, a USAA adjuster contacted [redacted] and [redacted] to confirm that you were removed from the claim file In addition, the adjuster contacted you by telephone to explain the aforementioned, and on November 1, 2016, he mailed a letter confirming that USAA was not pursing subrogation from you any longer If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:On two separate occasions I have requested that USAA provide me with the estimate of my vehicle's value prior to the accidentThey have attempted to put the entire burden of proof on myself and even though I have two separate estimates done by professionals in the automobile industry, they still claim that a $25,vehicle which had $worth of damage done to it only lost $worth of value in the process.Both of my professional estimates put the loss between $3000-$That's a very large discrepancy in estimates and USAA can't even tell me what they estimated my vehicle's value prior to the accident Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: USAA failed to address the issue caused by their client and they continually provide information to Revdex.com and to meThey lied about the police reportI have a recorded call where the USAA agent confirmed they had the police report only a few days after the accidentThey are a fraudulent companyI will not let this issue close until they make good on their responsibilities Regards, [redacted] ***

November 28, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your recent automobile accident Thank you for speaking with [redacted] ***, of our staff, who discussed your concerns I regret the frustration you recently experienced as we strive to provide quality service and fair claims handlingCoaching has been provided to those involved to prevent a similar occurrence Our records indicate that a courtesy upgrade to a comparable vehicle was provided Additionally, [redacted] made a business decision to charge a $deposit and USAA is unable to influence their decision Should you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

June 21, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your automobile claimI am sorry to hear about the frustration you experienced as we strive to provide quality service to our entire membership I understand [redacted] ***, of our Claims staff, spoke with you about your claimA thorough review of your situation was completed; however, no new information was discovered to warrant a change in our coverage decisionIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyAs such, the decision to deny coverage based on wear and tear was appropriately rendered We appreciate you allowing us to reply to you Sincerely, [redacted]