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September 19, [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your out of pocket expenses for the loss of use of your vehicle [redacted] of our staff, was unable to reach you by phone to discuss your concernsA review of the claim revealed that your vehicle was inspected at a USAA Direct Repair Facility on August 8, On August 18, 2017, your shop of choice submitted a supplement for additional damage to your vehicle; however, they did not include the photos to substantiate the supplementThe adjuster called your repair facility twice to follow up on the request for photos; which were submitted eight days after we were notified of the supplementOn September 15, 2017, a payment for $was issued to you for three additional days of loss of use, which were supported by the supplement If you have additional questions concerning this matter, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

April 25, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your automobile insurance billing, and I regret the frustration you experienced as we strive to provide quality service to our entire membershipYour feedback was shared with the appropriate area for review Thank you for speaking with [redacted] , of our staff, who addressed your concernsIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.The tires were replaced as noted The consensus was this was not a pre-existing condition, but vandalism Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: This information is erroneousI was making my payments online between the 1st and the 5th of the month starting August so why would they all of a sudden chose to attempt to withdrawn from the checking account if I was making those payments personally? As of November I was locked out from calling into the bank and from making payments onlineI was unaware that the account was closed because I never received any correspondence from this bank concerning any attempt to withdraw any moneyI was not informed of this until sometime in February when I received a call from someone from the bank who informed me that all my accounts were closed and my name was sent to tele-check from the year beforeThese people are unscrupulous and their business practice is shady at bestI wish the Federal Government would investigate their banking practice and as I told their representative [redacted] ext ***, every time since February I have spoken to someone, they give different information that does not get me to a solutionI have also told Ms [redacted] that going forward if they create another issue where they are not processing the loan payment appropriately, I will be seeking legal counsel and will see them in courtI also told her that the individual whom I spoke with in February was the only honest person at their bank because as she stated, that I was only experiencing all the issues with the bank because I no longer have my pay check directly deposited into their bank any more as of August And as I told her that I have served my country honorably and I am a free moral agent which both rights affords me the right to chose where I want to conduct my banking servicesI will not be intimidate by anyone here in this country and I really believe that these people at USAA are taking advantage of soldiers, veterans, and their families and at this point I believe that the government should step in and close them downThey can sell my loan to a more reputable banking institution so that I can be rid o them but they need to be put out of business and their owners put behind bars.After all this time fighting with these people now I am hearing that the reason that they were not debiting the payments out of my checking account on a monthly basis was because I was never sent an 'Automatic Loan Payment Agreement' form to signNow in all my discourse with this company, this form was never offered and no one, other than Ms [redacted] told me about this formI was finally faxed this form on 9/21/by Ms [redacted] The formed was filled out, a voided check from my reputable bank was attached and the form was faxed back on the same day to Ms [redacted] I also payed the moneys owed in full including the late fess, which they always demand although they were the ones who has denied me access to their bank since last yearI emphatically explained to Ms [redacted] , knowing that our conversation was being recorded, that going forward if there is any foolishness occur again where they are not debiting my checking account for the monthly payments, I will be taking them to court for breach of contract and harassmentThis has just got to stopOn a side note it took USAA almost days to take the money out my account and over a week to make the dummy attempt to debit from my checking account in order to establish the monthly direct debitThis is the of banking institution the Feds in this country is allowing to operate and then they will turn around and report the consumer to the credit bureaus that they were late in paying their billsThis has got to stop Regards, [redacted] ***

March 3, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your insurance policy payments We strive to provide quality service, and I regret that this was not your experience Thank you for speaking with *** ***, of our staff, who explained the automatic payment process and who accommodated your request for a refund of the charge you were assessed I hope that your conversation with Mr [redacted] reassured you that your satisfaction is important to us If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

July 6, 2015 [redacted] Dear Mr. [redacted] : I am responding to your submission about accessing your accounts with the USAA Federal Savings Bank through the mobile app. I regret the frustration you experienced due to this matter. Thank you for speaking with ***... [redacted] ***, of our staff, regarding your concern. I understand that she was able to assist you in accessing your accounts using the new CyberCode Token that was provided to you. Should you have any additional questions, Ms. [redacted] remains available and can be contacted at [redacted] Thank you for allowing us to reply to you. Sincerely, [redacted]

June 7, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your automobile claimI regret any frustration this situation may have caused you Thank you for speaking with [redacted] , of our staff, who confirmed the total loss settlement value is accurateIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

July 20, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding the December 2, 2016, automobile claim We are confident that the vehicle sustained mechanical failure, which is not a covered lossHence, our decision regarding coverage is unchangedHowever, the invoices for expenses you incurred for the cost of the photos and storage fees were submitted to [redacted] for further consideration [redacted] , of our staff, will contact you with the outcome once [redacted] completes the reviewIn the meantime, Ms [redacted] remains available to assist you, and she can be reached at (***) ***-USAA (***) or (***) ***-***, Extension *** Thanks for another opportunity to respond Sincerely, [redacted]

August 7, [redacted] Dear Mr***: I am responding to your submission regarding your automobile insurance policy, and I regret any frustration you experiencedThank you for speaking with [redacted] ***, of our staff, who confirmed that your automobile identification cards were processed in accordance with California regulation which requires that the name of the registered vehicle owner appear on the identification cardsOur records indicate that Ms [redacted] was listed as the registered owner of the Ford Focus at the time the cards were processedWe were unable to locate emails that you indicate were sent to Ms [redacted] about your policyAs you requested, Mr [redacted] updated your information as the registered owner of the vehicle and new automobile identification cards were sent to youIt is important to note that we abide by all regulations as well as our core values of service, loyalty, honesty, and integrity, and we respectfully reject you allegations of wrong doingShould you have any further questions, Mr [redacted] remains available to assist youThank you for allowing us to reply to youSincerely, [redacted]

February 21, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your mortgage payments I regret any frustration this matter has caused Thank you for speaking with [redacted] of our staff, who contacted Nationstar (NSM) to discuss your payment concerns She confirmed that NSM corrected your payment to reflect that it was paid ahead for August 1, 2017, and explained that they extended the pay-ahead feature to one year Ms [redacted] verified that NSM provided an updated payment history to you on February 9, 2017, and advised you that your loan is now paid ahead until September 1, If you have any other questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]

November 22, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your insurance billing We responded to your complaint on November 14, While we recognize that you disagree, no new information has been presented that would warrant a change in our positionPlease note that $remains due for your auto policyIn addition, the information you requested was sent to you separatelyYou can also view your account statements and notices online Thank you for the opportunity to review your concerns again Sincerely, [redacted]

December 11, 2015Ms [redacted] ***Complaint ID #: [redacted] Dear Ms***:I am responding to your second submission regarding your automobile insurance premium.We responded to your complaint on November 19, Our records indicate that USAA recovered settlement of the damages from the adverse insurance carrier on September 3, However, as indicated in our response, this would not reinstate the Premier Driver Discount While we recognize that you disagree, we feel confident that the correct decision has been made No new information has been presented that would warrant a change in our response It is important to know that we adhere to all applicable regulations and act in accordance with our core values of service, loyalty, honesty, and integrity, and we disagree with your allegations of wrongdoing We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: That's not what [redacted] @ [redacted] told meIt's still a finger pointing situation! Regards, [redacted]

October 13, [redacted] Dear Ms [redacted] : I am responding to your submission regarding the July 10, 2015, automobile claimA thorough review of the claim was conducted; however, [redacted] ***, of our staff, was unsuccessful in his attempts to contact you If you have any questions, Mr [redacted] is available to assist you and can be reached at [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

July 13, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your automobile claim Thank you for speaking with [redacted] ***, of our staff, who confirmed no new information has been presented that, would warrant a change in our position We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:You are unwilling to provide proof that the emails were sent or logs of the electronic notification I am just asking for proof, not even a reversal at this point Just prove that you sent me the notification Regards, [redacted]

June 3, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your concerns with reimbursement for your rental vehicle, and I regret any frustration you experienced with this situation I understand that [redacted] , of our staff, attempted to speak with you about your service experienceI am pleased to learn that the matter was resolved, and between May and June 2, 2016, three payments for the rental vehicle were sent via electronic funds transferWe appreciate you allowing us to reply to youSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have been informed that my coplaint is currently in arbitration, and it may take a number of months to resolveRegards, [redacted] ***

October 18, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your auto claim of July 24, The feedback you shared regarding the handling of your claim was shared with the appropriate area, and we regret the frustration this matter caused you [redacted] , of our staff, was unable to reach you by phone to discuss your concernsNonetheless, on October 8, 2017, a payment was issued to you for the other half owed for the value of your vehicleIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

March 20, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding the December 24, 2017, auto claim We regret any frustration or inconvenience you encountered during a difficult time, and we offer our sincere condolences to you and your family on the passing of Mr***Thank you for speaking with [redacted] of our staff, about your concerns I understand you informed Mr [redacted] that the vehicle is still available for inspection, and that you would contact Hertz directly to discuss the coverage available under their policy If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]