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November 9, Maj [redacted] Complaint ID #: [redacted] Dear Major [redacted] : I am responding to your submission regarding your automobile insurance payment Thank you for speaking with [redacted] , of our staff, who explained that your payment was found and he has taken action to ensure that the correct portion of your payment is applied to your insurance balance I hope that your conversation with Mr [redacted] reassured you that your satisfaction is important to us If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

April 4, 2018 Mr. [redacted] ***Complaint ID #: [redacted] Dear Mr. ***: I am responding to your submission regarding the March 24, 2018, auto claim. Our records confirm that you filed an inquiry with the Tennessee Department of Insurance (TN DOI). We will respond to the TN... DOI accordingly. Thank you for the opportunity to reply. Sincerely, [redacted]

July 10, [redacted] Dear Ms [redacted] : I am responding to your submission regarding your automobile claimOur records confirm that you filed an inquiry with the California Department of Insurance (DOI)We will respond to the California DOI accordinglyThank you for the opportunity to replySincerely, [redacted]

March 1, [redacted] Complaint ID #: [redacted] Dear Master Gunnery [redacted] : I am responding to your submission regarding the liability decision for the May 1, 2015, automobile accident involving your daughter and another USAA-insured driverThe feedback you provided about your experience has been shared with the appropriate partiesI understand you spoke with [redacted] ***, of our staff, about the claim handling and the liability decisionShould you have any further questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to review this matter and to reply to youSincerely, [redacted]

June 17, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding the accident forgiveness included with your automobile policy We regret any frustration you may have experienced I understand that you spoke with [redacted] , of our staff, who thoroughly reviewed the matter and advised that the accident forgiveness is being rated appropriately based on our established guidelines Should you have any further questions, Ms [redacted] remains available to assist you We appreciate the opportunity to reply Sincerely, [redacted]

May 20, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your property claimI understand you spoke with [redacted] , of our staff, who agreed to review your claim and contact youAfter a thorough review with management of the payments already made under your claim, we respectfully decline your request for supplemental reimbursement under the additional living expense coveragePlease be advised that USAA acts in accordance with all state insurance guidelines and our core values of service, loyalty, honesty, and integrity; therefore, we strongly deny any allegations of improprietyIf you have additional questions or information to substantiate your request, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***

September 27, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your third submission regarding your July 4, 2017, automobile claim At this time, we have received the additional bills and records for your claimWe are in process of evaluating the information, and we will contact you with an outcome upon completion of our review If you have additional questions, Ms [redacted] or your adjuster remains available to assist you We appreciate you allowing us to reply Sincerely, [redacted] ***

May, 04, Mrs [redacted] Complaint ID #: [redacted] [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your claimWe regret any frustration this situation caused you and we assure you that your feedback is important to usOur business specialist will review you concerns and will follwith you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: The federal government is looking into the people who called me to make them say how they got my personal number from YOUR SITE If they came from your company then we will ALL see each other in court Regards, [redacted]

February 28, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding the cancelation of your automobile insurance policyWe regret any frustration this matter may have caused you as we strive to provide quality service to all our members Thank you for speaking with [redacted] , of our staff, who explained the policy remained active because USAA did not receive clear cancelation instructionsAs a courtesy, we have canceled the policy effective January 18, 2017, and the associated fees have been waived Thank you for the opportunity to reply Sincerely, [redacted]

September 14, 2016 Ms. [redacted] ***Complaint ID #: [redacted] Dear Ms. ***: I am responding to your submission regarding your automobile claim, and we regret any frustration you may have experienced. Thank you for speaking with [redacted] , of our staff, who discussed your... concerns. I understand that an additional payment for rental reimbursement was provided to you via electronic funds transfer on September 9, 2016. If you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The diminished value of $is horribly inaccurate and I feel USAA is attempting to commit fraudI'm currently in the process of filing suit against your insured, Mr [redacted] for the full diminished value amount of $7,plus $(cost to obtain diminished value report from Mr [redacted] ) plus court costsThis amount will be approximately $8,and is being filed through Hillsborough county circuit courtI refuse to be defrauded out of the true diminished value amount in which an unbiased 3rd party county approved individual is saying my legitimate diminished value isRegards [redacted]

July 18, Sergeant First Class [redacted] D [redacted] , USA (Ret.) Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your second submission regarding your June 11, 2016, homeowners claim As discussed with your claims adjuster, a diagnostic inspection determined that the plumbing damage was not the result of a covered loss Your policy does not insure for damage consisting of, or caused directly or indirectly by wear and tear, marring, or deterioration, nor does it cover damage due to earth movement or settlement These were noted as contributing factors that resulted in the sewer backup; therefore, the homeowners contract provided coverage for only the interior damage Your adjuster sent an email on June 16, 2016, to explain that the portion of the loss covered under your homeowners policy would not be pursued as it was less than your $deductible That same day, the adjuster issued a check to you for $to cover the diagnostic expense of the sewer camera If you have other questions regarding your homeowners policy coverage, our policy service staff can be reached at [redacted] or [redacted] Please know that we value your membership, and while we understand this is not the outcome you were seeking, we hope our explanation clarifies our position Thank you for allowing us the opportunity to respond again Sincerely, [redacted]

November 4, [redacted] Dear [redacted] :I am responding to your submission regarding your automobile loan with the USAA Federal Savings Bank.Thank you for speaking with [redacted] , of our staff, about your concerns As he explained, we will no longer contact you by telephone requesting payment on your loan Additionally, we respectfully reject your allegation that we are charging interest on fees With regard to a potential payment program, Mr [redacted] confirmed that you should contact our Member Assistance Team (MAT) to request an application Once the completed application is reviewed, along with your verification of income, a representative from the MAT will reach out to you by mail with a decision.We appreciate the opportunity to respond Should you have any questions, Mr [redacted] remains available, and he can be reached at [redacted] Sincerely, [redacted]

August 15, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding the April 20, 2016, renters’ insurance claim In the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyOccasionally, this involves delivering news which we know our members may find disappointingI understand that [redacted] of our staff, completed a thorough review of the claim; however, no new information was discovered to justify a change in our decisionThe damage is deemed as age related deterioration; hence, replacement coverage is not warrantedShould there be additional questions Mr [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]

October 13, Master Sergeant [redacted] , USAFComplaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your homeowners claimDue to privacy laws in your state [redacted] and [redacted] , of our staff reached out to you directly to address your concerns Should you wish to discuss the matter further, Ms [redacted] and Ms [redacted] remain available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***

March 6, 2017 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] : I am responding to your submission regarding the settlement amount of your vehicle. Thank you for speaking with [redacted] ***, of our staff, who confirmed that after you spoke with our claims service manager, you... understood how the settlement value was determined. If you have any additional questions on this matter, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted] ***

August 2, Ms [redacted] * [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your client’s December 28, 2016, automobile claim Unfortunately, [redacted] , of our staff, was unsuccessful in her attempts to reach you by telephone and would like the opportunity to discuss this matter with you Our records indicate that a second check was mailed to your office via FedEx, but was returned as undeliverable to USAAPlease contact Ms [redacted] at [redacted] ***, at your convenience so that we may resolve this issue We appreciate you allowing us to reply to you Sincerely, [redacted]

January 28, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your submission regarding the hold that was placed on your deposit to your checking account with the USAA Federal Savings BankI apologize for any frustration or inconvenience you experienced as a result of this matterThank you for taking the time to speak with [redacted] , of our staff, about your accountAs he advised, the hold on your deposit was removed, and the account status was updated to remove the extended hold time on depositsPlease know that future deposits are subject to our standard hold time as outlined in the USAA Depository Agreement and DisclosuresShould you have any additional questions, Mr [redacted] remains available to assist youI appreciate you allowing us to reply to youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:My policy covers this type of repair. I will be filing a complaint with the Texas Insurance Association shortly and will continue to fight you until the oceans dry up. I also have multiple appointments to speak with several news agencies who are very interested in my case. Regards, [redacted]