Source Adult Video

Complaint: [redacted] I am rejecting this response because: The response from USAA Federal Savings Bank did nothing to address any specific details of my Revdex.com complaint but their response did mention a simultaneous complaint that I had made with against USAA with the OCC This USAA response said only that USAA would address that simultaneous complaint through the OCCThis superficial USAA response (or lack thereof) only further demonstrates the smug attitude and customer contempt that USAA has for their depositors and may even be regarded as passive aggressive in light of USAA opting only to refer to an OCC complaint in their formal Revdex.com responseFurthermore, USAA suspiciously waited an entire week to respond to this Revdex.com complaint and seemingly only offered this impotent response after waiting the full length of their hold on my money before responding, thus, exerting their will through indifferenceAgain, I am warning everyone to stay away from this bank and I will be posting this warning on every review site I can find onlineThis Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:All of my concerns have been addressed and USAA is working with me to resolve the rest of my claim in medical and property. Though hey are doing this I strongly assert that I was the target of discrimination based on the statements of the third party IME vendor AIS and [redacted] that my claims of PTSD and agoraphobia are either not real disabilities to warrant an accommodation or I am only using it as an excuse to not have an IME done. I agree USAA did correct the problem only because I filed complaints but reject the defense that no discrimination occurred to cause or was cocurrent with my disability status being targeted. Regards, [redacted]

December 31, 2015 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. Malone: I am responding to your submission regarding deposit holds. Our employees are expected to be courteous and informative, and I regret any frustration or inconvenience this matter has caused you. Funds deposited by... remote deposit services, including USAA Deposit@Mobile® and USAA Easy Deposit®, may be subject to a hold. We reviewed your account and confirmed that holds were placed appropriately in accordance with the USAA Federal Savings Bank’s (FSB) Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available on usaa.com. The DAD states, “FSB will hold the funds for up to seven business days from the date of deposit. In some instances, funds may be available sooner than seven business days based on such factors as credit worthiness, the length and extent of your relationship with FSB and its affiliates, transaction and experience history, and such other factors as FSB, in its sole discretion, deems relevant.” I understand that Albert Garcia, of our FSB staff, spoke with you about this matter. If you have any questions, Mr. [redacted] Thank you for your service to our country and for the opportunity to reply. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Regards, Still waiting to figure out what's going on, still stuck with a totaled car , and still treated like I'm in the wrong in some way That response was a joke, the last person that called me directly from USAA was named [redacted] and he laughed at the frustration this has caused me, and then brought up my whole family being charged with a crime which I reported to the person that called me in regard to me rejecting the last responseNo update on if any action was taken against someone you employ treating a customer like that, and still no word on what's going onMe and my family loved USAA before this and now wil all he taking our buieness elsewhereYou as a company are obviously not interested in making this situation right [redacted] ***

December 17, [redacted] Complaint ID #: [redacted] Dear [redacted] :I am responding to your submission regarding your automobile loan payments[redacted] , of our staff, was unable to reach you by telephone to discuss your concerns However, as she explained in an email to you, a system issue was identified related to the duplicate posting of your September payment The issue has since been corrected, and Ms [redacted] provided a detailed loan payment history which can be accessed through your documents on usaa.com Should you have any questions, Ms [redacted] remains available, and she can be reached at [redacted] Thank you for allowing us to reply to you Sincerely, [redacted]

December 23, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your second submission regarding holds on your deposits [redacted] , of our staff, attempted to discuss your concerns with you; however, she was unable to reach you by telephone or emailOur records reflect that on December 1, 2015, a $2,check attempted to debit the checking account ending in However, the check was returned as the available balance that day was $2,The available balance was based on the $deposit hold and pending debit card transactions totaling $As previously indicated, the FSB acts in accordance with the FSB’s Depository Agreement and Disclosures and with all applicable banking regulationsWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I would like this to become a part of USAA's BBB profile. Clearly, they are attempting to cheat me out of two insurance claims, and the statics of them doing this (as well as the specifics of my case) should be made publicly available to others who might consider utilizing their insurance services. Regards, [redacted]

August 12, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding the automobile claim We performed a scene investigation that included video of the lights at the intersection at the time of day the incident occurred, and it clearly shows you had a flashing red light and failed to yield the right of way An email with our liability determination was sent to the vehicle owner on August 8, If you have additional questions, [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

September 23, [redacted] Dear Mr [redacted] : I am responding to your submission regarding USAA credit card offers being addressed and sent to Mrs [redacted] [redacted] , of our staff, researched your concerns and confirmed that your account is set up to only receive the USAA MagazineMs [redacted] was unsuccessful in speaking with you by telephone to verify that you did not wish to make any changes to your accountDue to privacy issues, we cannot provide information regarding Mrs [redacted] ’s account without her authorizationShould Mrs [redacted] wish to discuss her account, Ms [redacted] remains available and can be reached at [redacted] ***Thank you for allowing us to review your situation and respond to youSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: [redacted] I am rejecting this response because: USAA continues to reject the value of my vehicle that is stipulated in court documents. This is a very complex situation and despite being member of USAA for 20 years our loyalty to the company they were unwilling to resolve this manner. Other insurance companies have the decency to honor a legal document/settlement instead of valuing a car at the market value knowing that the car value is significantly lower because of the VW cheating emissions scandal. We are not satisfied nor will we be because this was never resolved in the manner it should have been. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:In response to Revdex.com e-mail dated November 18, on ID [redacted] .The business states that they e-mailed our company on November 7, and two days later a form was sent, as of today no correspondence was received by our office.All correspondence with our driver was done through our office and the business has not been in contact with driver As stated in our e-mail to the business, our company paid for the medical bills and the lost time by employees and we are to be reimbursed.Thank you for your time Regards, [redacted]

February 18, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your January automobile claimWe strive to provide fair claims handling, and we regret the frustration you experiencedThank you for speaking with [redacted] ***, of our staff, about your concernsAs she explained, we analyze each loss on its own merits, and we are responsible for making decisions in accordance with the terms, conditions, and limitations of the policyWe have issued payment for the storage fees and scheduled payment for your rental expenses, and we are awaiting your signed release to issue the payment for your vehicleThese payments represent the policy limitsIf you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted] ***

April 5, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile and homeowners insurance policies We regret any frustration or inconvenience you may have experienced Thank you for speaking with *** ***, of our staff, who advised that we received the documentation that was requested from your father-in-law, and the policy termination notice was rescinded on March 28, I hope that your conversation with MrMayo reassured you that your satisfaction is important to us If you have additional questions, Mr [redacted] remains available to assist youMr [redacted] , we appreciate you allowing us to review the matter and to reply to you Sincerely, [redacted]

August 9, Staff Sergeant [redacted] * [redacted] , USA Complaint ID #: [redacted] Dear Staff Sergeant [redacted] : I am responding to your submission regarding the transaction holds on your checking account with the USAA Federal Savings Bank (FSB) We regret any frustration this matter has caused you Ms [redacted] , of our FSB staff, responded to you via email to explain the events that transpired All the attempted transactions had been approved on the part of USAA, and the holds placed were initiated by the merchant As of July 28, 2016, there are no holds or pending transactions on your account from [redacted] or [redacted] If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

April 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile claim Unfortunately, [redacted] , of our staff, was unable to contact you by phone to discuss the matter furtherMr [redacted] remains available to assist you at your earliest convenience We appreciate you allowing us to reply to you Sincerely, [redacted] ***

April 9, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your renters insurance policyI regret the frustration you experienced as we strive to provide quality service to our entire membership Thank you for speaking with [redacted] , of our staff, who thoroughly reviewed the matter and addressed your concernsI hope your conversation helped reassure you that your satisfaction is important to us We appreciate the opportunity to reply Sincerely, [redacted]

December 22, 2017 Ms. M [redacted] ***Complaint ID #: [redacted] Dear Ms. ***: I am responding to your submission regarding an auto claim with USAA due to an accident in February 2014. [redacted] , of our staff, reviewed your concerns and determined that the claim is being... handled appropriately. If you have any additional questions, Mr. [redacted] remains available to assist you. We appreciate the opportunity to reply to you. Sincerely, [redacted]

November 9, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding the handling of the verification of deposit form (VOD) you submitted for completionWe regret that we did not meet your service expectations and for the frustration you experienced with the processing of the VOD [redacted] of our staff, was unsuccessful in her attempts to speak with your regarding your concernsNonetheless, she conducted a review of your account and confirmed the VOD was successfully transmitted on October 27, If you have any additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although I specifically said in my Revdex.com complaint that I did not want any further contact from USAA and I got multiple phone calls plus an email to my personal email from them regarding this complaint Regards, [redacted]