Source Adult Video

Complaint: ***
I am rejecting this response because: I know all of the things you have stated in your response as usual to your company the "help" that you guys offer is literally restating the problens the customer is having with no solution im not the only one to suffer this and I seek rembersement because you guys may have suffered a loss but thats what happens when someone fraudulently uses an account ive already issued a police report and it is currently under investigation as well and as far as them getting in contact with me I have and they have apoken nothing to me as far as progressing this matterI will be compensated, I am not going to be charged for something me and my wife had nothing to do withIm not the only one that has suffered this problem on your forums caled "banking" or "my stories" where people get to say good things of you guys all I see is plenty of customer getting screwed over for fraudulent charges made on their account which they had nothing to do withI will not stop fighting this until I am compensated I had trust in your bank being a soldier friendly compqny but now I see nothing but outrageous circumstances
Regards,
*** ***

July 1, Sergeant *** *** USMC (Ret.) Complaint ID #: *** Dear Sergeant Masaniai: I am responding to your submission regarding your automobile insurance policy, and I regret any frustration this matter caused youI understand that Violette ***-Pina, of our staff, contacted you
to explain the events that transpired on your accountIf you have additional questions or need proof of insurance documents, Ms***-*** remains available to assist youWe appreciate the opportunity to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because:*** *** is a fool and a well supported thug within the ranks of USAA He is attitude of 'superiority' carries an air that is condescending, rude, and callous to the plight of others Further he uses his position of authority to abuse and push around those who are vulnerable and financially strainedQuite simply, that *** *** continues working at USAA after numerous situations occurring (do a Google search of his name) is further proof that USAA does NOT care about the group it serves, the military and Veteran communityUSAA has routinely and systematically taken advantage of Veterans time and time again -- don't take my word for it..do a Google search and see for yourself Unfortunately I'm one of many who've been railroaded by USAA Also, ***, ***'s supposed 'boss', is a spineless dolt who did not want his conversation recorded My question is why not? USAA records my conversations, why can't I do the same? The answer is simple He doesn't want his intimidating antics to be caught and used against him When he quoted me the cost to recover my assets that USAA stole from my property, he quote a price much lower than the true amount He quoted $1298.xx Finally I confronted him on the price difference which is when he said, "Oh yeah, I should have double checked to be sure..." No Tim, please feel free to use whatever amount you find necessary to suit your simpleton views *** nor *** are qualified to be in the position they are in and as a result take full advantage of veteran families who are in dire straights USAA DOES NOT care about the community they serve, the US military and Veteran communityThat *** ***, the CEO of USAA, allows this to happen throughout his organization further supports my position -- he is more interested in his USAA's bottomline than the wellbeing of the clients they serve DO NOT put yourself in the same situation as I currently am in Do a Google search and see for yourself There are many others like me who served this country honorably who have been taken advantage of by USAA I trusted USAA to take care of me like they had promised but received nothing more than empty rhetoric Over 50% of the representatives I spoke with made promises they did not keep Why? Also, when USAA stole my assets, the representative also stole a large sum of money out of my wife's vehicle That USAA allows this to happen is beyond atrocious The reply from the representative who wrote USAA's reply does not give a damn about who they hurt She used the standard bull*** reply of, "...we are sorry you experienced displeasure with our services...", reality is they are only interested in taking advantage of Veterans
Regards,
*** ***

Revdex.com:I am not satisfiedI'm now fighting with USAA to release my fundsThe people who I've been dealing with do communicate the information wellNow I'm being told they can't release the funds until they have the car but back on 4/I spoke with Amanda and she stated they just needed the titleWhich I sent Fedex overnight on 5/ It was only suppose to take 1-business days and we are already in another week We wouldn't even be this far had I not filed a complaint against themThey have done me wrong since the beginning and I don't trust themThey are picking up my car until I see my funds in my account Not to mention, I have to get another rental car to get to my car to clean out my personal itemsI have to use a rider service to get around & spending $a dayThis is ridiculous
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

January 31, 2018 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the November 11, 2017, auto claim. *** ***, of our staff, was unsuccessful in reaching you to discuss your concerns. Mr* ***
noted that we have yet to verify the details of the loss with our insured. There are also no eyewitness statements or a police report to substantiate what transpired. A Claims Service Manager reviewed the claim and confirmed that the coverage denial would stand based on the above information. Mr* *** was unable to validate your allegation that the adjuster failed to return your calls; he remains available to assist you should you have further questions. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

June 16, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding repairs made to your vehicle from your May 10, claim and I regret any frustration this matter may have caused Thank you for speaking with ***
***, of our staff, who discussed your concerns. As Mr*** explained, a service opportunity was identified with your initial request regarding your warranty repairs and coaching was provided to prevent a similar occurrence. Our records indicate that you are currently working with your adjuster to get the vehicle re-inspected. The process will verify if the damage is related to the repairs from accident and if it will be covered by the warranty. Once the information is received, we can determine the next steps I hope that your conversation with Mr*** reassured you that your satisfaction is important to us. If you have additional questions about the claim, your adjuster remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because: he called me one time and I returned his call and left a voicemail for him to call me backHe never called backI'm tired of USAA and I will be looking for insurance elsewhereThey never had a problem receiving my payments but I'm having a problem with my coverage
Regards,
*** ***

I am *** ***I am writing to reject the proposal made by USAA because they are not doing right by me by repairing the further damage that has been caused to the car by their mess upThey told me I would have to pay another deductible to fix the further damage they caused by being in the wrongI will not pay for their mess upAlso called USAA before contacting *** *** and they still had it in the system as a deductible.When contacting him he said it was but it still had not been fixed in their systemI should not have to call people to get it rightThey should run their business better and do right by the customerIt is making my anxiety disorder very bad and causing me to have bad days because my condition is worse now having to deal with all this dramaI want full compensation for all damages including the windowI have kids I have to feed when I had the extra money it should have been fixed thenIt has put me in a bindThank you for your help*** ***

Complaint: ***
I am rejecting this response because:USAA still has not made this situation rightI am not a USAA policy holder, so their policy does not apply to how they treat meI did not choose for their driver to cause an at fault accidentUSAA left me without a car for over a week in order to punish me for choosing my own repair shop, and there is certainly impropriety in thatI was also yelled at by one of your adjusters, as was my State Farm adjuster when she attempted to assist meI appreciate you taking responsibility for the delayHowever, and you can review your recorded conversation to prove this, when I returned the rental car on September 9, 2016, *** *** assured me that if the my car repair was not complete upon my return on the 15th of September, that the rental would be extended until my car was completeI provided the requested documentation from the auto shop, and USAA even agreed to do what they had promised and cover my rentalI received a call from the adjuster just as he was leaving for the day to tell me it was deniedI asked for a supervisor to call me back, and no one ever reached out to meI had to pay for a rental car for an additional week, and USAA was aware of that situationUSAA can review their recordings of calls, I was lied to, and I was treated horribly by your staff - simply because your appraiser took days to look at my carThat delay was not my fault, and leaving me stranded without a car was not the correct solution to it
Regards,
*** ***

February 8,
Mr*** ** ***
Complaint ID #:
Dear Mr***:
I am responding to your second submission regarding your automobile claim
We responded to your complaint on February 2, 2016. While we recognize that you disagree, we feel
confident that the correct decision has been made. No new information has been presented that would
warrant a change in our position.
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ** ***

October 24,
Staff Sergeant *** ***, USA (Ret.)
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your submission regarding your request for a quote on the reinstatement of an automobile insurance policyWe strive to provide quality service to our entire
membership, and I regret any frustration or inconvenience you experienced
A thorough review of your situation was completed, and our investigation determined that we were diligent in our notification processOn July 16, 2016, we notified you that your insurance payment was returned by your bankShortly thereafter, on July 26, 2016, a non-payment cancellation notification was generated, indicating that a payment was due by August 14, Since a payment was not received by the prescribed date, your automobile and renters policies were cancelledA payment was subsequently received on October 3, However, as a result of the cancellation, the issuance of a new policy will require a percent down payment
*** ***, of our staff, has been unsuccessful in her attempts to speak with you regarding the aforementionedIf you have additional questions, Ms*** remains available to assist you
We appreciate the opportunity to review your concerns and to respond to you
Sincerely,
*** ** ***

November 16, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your second submission regarding your automobile claim We responded to your complaint on November 03, 2016. While we recognize that you disagree, we feel confident that the correct decision has been made. We followed our process in providing coaching to those involved. We respectfully decline your request for a written apology directly from those individuals We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, *** ***

June 22,
Mr*** * ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your son’s automobile collision claim
Your son, *** ***, attempted a right turn at an intersection. The claimant was coming
towards your son’s vehicle and turning left on an unprotected green light. The claimant was almost completely through the turn when your son’s vehicle collided with the passenger side rear quarter panel on the claimant’s vehicle. Your son’s vehicle sustained damage to the driver’s side front corner. Upon completion of the investigation, which included recorded statements, a scene investigation, and the police report, your son was found at fault for the accident. *** failed to yield right of way to the claimant vehicle, which was already established in the lane after completing a left turnThe points of impact indicate the claimant, had completed her left turn prior to your son, attempting his right turn. As he preceded into the lane of travel from the right turn, the driver’s side front corner impacted the rear passenger side quarter panel on the claimant vehicle. Your son, *** ***, was found 80% at fault, and the claimant driver, *** ***, was found 20% at fault for the accident
Thank you for speaking with *** ***, of our staff, who accommodated your request. I hope that your conversation with Ms*** reassured you that your satisfaction is important to us. While we recognize that you disagree, based on the information mentioned above, we feel confident that the correct decision has been made. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

January 4,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the cancellation of your automobile insurance policyI regret any frustration you experienced as we strive to provide quality service to our entire membership
Thank
you for speaking with *** *** of our staff, regarding this matterAs she advised, the appropriate reimbursement was credited to your checking account on December 30, Should you have further questions, MsCastaneda remains available to assist you
We appreciate the opportunity to respond to you
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

November 1, *** ** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim *** ***, of our Total Loss staff, emailed an explanation of the settlement of your vehicle based upon you retaining the
salvage. A payment was sent to your home by Federal Express. Should you have any further questions, Mr*** remains available to speak with you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

*** ** ***
*
*** *** *** *** ***
*** ** ** ***
*
*** *** ***
I am responding to your submission regarding your credit card and Certificate of Deposit (CD) with the USAA Federal Savings Bank (FSB) and your insurance policy
I regret that we did not
meet your service expectations as we make every effort to ensure our members’ accounts are serviced and maintained efficiently and accurately. I understand you spoke with *** ***, of our staff, who confirmed the CD and associated credit card were closed, and the funds on deposit were transferred to your checking account. The FSB is reporting the credit card as “closed by grantor.”
Thank you for speaking with *** ***, of our staff, who reviewed your premium billing history and provided a quote. As he explained, we are unable to dismiss the uncollected balance on your account
We appreciate you allowing us to research this matter and respond to you. Should you have any questions, Ms*** and Mr*** remain available to assist you
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC. Other bank products are issued and serviced by USAA Federal Savings Bank

January 27, *** *** Complaint ID #: *** Dear Ms*** I am responding to your submission regarding your recent automobile claim. I regret the frustration you recently experienced as we strive to provide fair claims handling. Thank you for
speaking with *** ***, of our staff, who discussed your concerns. Our records indicate that we further reviewed your claim and extended an offer for your vehicle. Since then, the offer has been accepted and payment was sent to you on January 20, 2017. Please know that coaching has been provided to those involved to ensure other members do not have a similar experience. If you have additional questions, Ms*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:BARELY satisfactory to me when it comes to the car seat issueIt is obviously that NO damage was caused to the car seats and that USAA failed in the other areas to serve its customer such as incorrectly adding $4,to my claim resulting in my claim being almost $6,which then caused an increase to my auto policy premium of $a month HOWEVER, once they realized they made a HUGE accounting error and removed the $4,they still left my premium increase - how does that make sense? It means that someone can go out and cause $6,worth of damage and another cause $1,and receive the SAME premium increase? This whole issue is unjust and USAA should be ashamedHow many other customers are they doing this to?
Regards,
*** ***

January 12,
*** *** Complaint ID #: ***
Dear Mr***
I am responding to your second submission regarding your automobile claim of August 25,
As we previously advised, we are in receipt of the inquiry you filed with the Oregon Department of Consumer and Business ServicesWe will respond to the Department accordingly
Thank you for the opportunity to reply to you once again
Sincerely,
*** ***