Source Adult Video

June 28, Mrs*** *** Complaint ID #: *** Dear Mrs***: I am responding to your second submission regarding earned accident forgiveness on your automobile policyThank you for speaking with Ms***, who confirmed the earned accident forgiveness and the premier driver discounts were applied to your automobile policyI hope that your conversation with her reassured you that your satisfaction is important to us, and if you have additional questions, she remains available to assist youWe appreciate the opportunity to review your concerns againSincerely, *** ***

October 3,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your June 29, 2016, automobile insurance claimWe regret any frustration this matter may have caused you as we strive to provide quality service
Thank you
for speaking with *** ***, of our staff, regarding the rental vehicleAs he explained, a check for reimbursement of expenses incurred was sent to your address on record on September 27,
Thank you for allowing us to reply to you
Sincerely,
*** ** ***

February 15,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your automobile claim
We responded to your complaint on February 13, While we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our position
We appreciate the opportunity to review your concerns again; however, we consider this matter closed
Sincerely,
*** ***

Complaint: ***I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to me.Did anyone with the Revdex.com look at the paperwork that shows what was inspected and repaired on my vehicle?Again, I was provided with documentation from *** *** in *** *** after my car was "repaired" and the cost was covered by USAA My car was towed away from my home on the morning of December 27, because it was deemed by *** *** as "un-driveable" due to the location of the damage to my vehicleMr*** stated specifically that because my car was rear-ended by USAA's driver and the check engine light was on in my car, hence the engine inside of my vehicle may be in jeopardyThere was no mention by this representative that I would be responsible for the diagnostic fee nor did he present any paperwork stating such.*** *** of *** *** did not mention in any of the pages of this detailed, itemized list of repairs that my engine was examinedI have a copy of this paperwork and I do not mind presenting this information to you Since my engine was not checked, there is no way that USAA could confirm that they would not be responsible for covering the cost of the diagnostic fee because again, my engine did not undergo a diagnostic screening.Now, *** *** of USAA stated that "she determined that the appraiser noted in the claim file that the diagnostic testing you requested would not be covered unless the engine damage was deemed related to the automobile accident" however, considering this is a claim that involves my damaged vehicle, this is information that USAA should have presented to me According to Mrs***, this was noted in the claim instead of noted in the claim and communicated to me As representative of a reputable company the representative who supposedly noted this in my claim should have emplyed a fair business practice in providing this information directly to me instead of simply noting this in my claim I would go on to say that I am more than certain that he inserted this clause after I picked up my car on January 5th and made the initial complaint to his supervisor, *** ***
If you cannot resolve this complaint against USAA, can someone else who is willing to take an investigative approach be provided with my claim? Regards, *** ***

August 11, *** *** ** ***
*** ** ** *** Dear Ms***: I am responding to your submission about the handling of your automobile and renters policiesWe regret any frustration you have experienced as we strive to provide quality service to our entire membershipThank you
for speaking with *** ***, of our staff, who backdated the cancellation of your renters policy and advised, as a result, two refund checks will be mailed to youShould you wish to move forward with establishing deposit accounts, you may contact us at *** *** *** ** *** *** *** We appreciate the opportunity to further research the matter and to respond to youSincerely, *** ***

July 2, 2015 *** *** ***
*** ** ** *** Dear Ms***: I am responding to your submission regarding your deposit accounts with the USAA Federal Savings Bank. Our records confirm that you filed inquiries with the Consumer Financial Protection Bureau (CFPB) and
Office of the Comptroller of the Currency (OCC). We will respond to the CFPB and OCC accordingly. Thank you for the opportunity to reply. Sincerely, *** ***

January 10, Sergeant *** ** ***, USA Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your renters claim Thank you for speaking with *** ***, of our staff, who confirmed the basis for the claim
decision and provided you with a copy of the denial letterI understand MrCortinas was subsequently unable to reach you to address your additional questions. Please contact him at your convenience. We appreciate you allowing us to reply to you. Sincerely, *** ***

August 18, 2015 Ms*** ***Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding your June 15, 2014, automobile claim. Our records confirm that we responded to your complaint on August 4, 2015, and that Ms. *** returned your call. Our records also indicate that you reported your vehicle was damaged by a falling tree on city-owned property and that we paid for the damages to your vehicle subject to your deductible on June 23, 2014. Subsequently, we began the subrogation process, which we advised takes time, and we also explained that the city might not pay for the damages to your vehicle. The city later denied responsibility, and we ceased our subrogation attempts. I regret that we did not meet your service expectations as we strive to provide quality service to our entire membership. Please know that your situation was shared with our management team Although we recognize that you disagree, we feel confident that our handling of the claim has been in line with the provisions of your policy, and we strongly disagree with your allegations of impropriety. Thank you for bringing your concerns to our attention. We hope you’ll allow us the opportunity to regain your trust in the future. Sincerely, *** ***

Complaint ID #: ***Dear Mr***:I am responding to your submission regarding the valuable personal property claim submitted by Mrs* *** ***.Our records confirm that Mrs*** *** filed an inquiry with the North Carolina Department of Insurance (DOI) We responded to the
DOI on August 23, Thank you for the opportunity to reply.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: Failed to assist with claim and assit in dimiting value, USAA didn't assist
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

March 30,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your February 29, 2016, automobile claim
Thank you for speaking with *** ***, of our staff, who confirmed that USAA accepted liability and that a
check was issued to you on March 23, 2016. We regret any frustration or inconvenience you experienced as a result of this matter. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: USAA cancelled my comprehensive and collision due to me not having pictures taken when the pictures were done USAA went and added comprehensive and collision to my policy and assumed I wanted the deductibleNo one called and informed me they added itWhen I found out it was added I called and told them I wanted the and the guy told me he would change itIt never was changedSO the guy I spoke to never did change it and now they want to me to pay the I haven't has my car fixed because of thisSo thanks to USAA and there employees who don't know what they are doing I am unable to use my passenger doorSO thanks USAA for the crappy serviceI DO NO ACCEPT BECAUSE THIS IS USAA MISTAKE, NOT MNE!
Regards,
*** ***

March 6,
Mr*** ** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile insurance claim
Our records confirm that you filed another inquiry with the Florida Department of Insurance (DOI)We will respond to the DOI
accordingly
Thank you for the opportunity to reply
Sincerely,
*** ** ***

October 6, 2017 Mr*** ***Complaint ID #: *** Dear MrFrank: I am responding to your submission regarding your credit card account with the USAA Savings Bank. Thank you for speaking with *** ***, of our staff, who mailed you copies of your credit card
statements at no charge. He also confirmed there is still an outstanding balance owed on your account, and fees will continue to be accessed until the balance is paid in full. If you have additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: ***
I am rejecting this response because: Regardless of whether USAA considers the matter closed, it is not closedI will not accept a response until the matter has been properly dealt withUSAA is continuously refusing to deal with an issue caused by bad business practiceThe fact still remains: my money has not been put where it belongsSecond, USAA still practices irresponsible routines in regards to customer service and direct deposit.
Regards,
*** ***

August 21, 2015 *** *** *** *** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding the insurance coverage for your home located at * *** *** *** ** ***, for the fire that occurred in January
Our records reflect that on November 6, 2014, you contacted USAA and requested to reduce the insurance premium for your home. As a result, the dwelling coverage protection was lowered, and a declaration page reflecting the change in coverage was provided to youAnother review of your account confirmed that the insurance coverage for your home was reduced at your request and with your approval. No new information was discovered to warrant a change in our decision. While we recognize that you disagree, we feel confident that the correct decision has been made. In the event of a loss, we are responsible for analyzing each incident on its own merits and for making decisions in accordance with the terms, conditions, and limitations of the policy. Occasionally, this involves delivering news which we know our members may find disappointing. This is never easy for us, especially when those members have been as loyal as you have been throughout your years with USAA Please note that any characteristics used to compute your rental property coverages were either provided by or verified by you. This information is available to you to update and review at any time to ensure the coverage amounts are appropriate for your rental property locations. We are happy to discuss any changes that you would like to make. USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we reject your allegations of impropriety and wrongdoing. We appreciate the opportunity to review your concerns again; however, we consider this matter closed. Sincerely, *** ***

September 20,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding your automobile claimI regret the frustration this matter caused you as our employees are expected to be courteous and informative and to handle claims in a timely mannerPlease be assured your feedback is appreciated and was provided to the appropriate area
Thank you for taking the time to speak with *** ***, of our staff, again about your claimOn September 8, 2017, a check was sent to you upon agreement on a settlement for the lost wages, police report reimbursement, and medicationIf you have additional questions, Ms* *** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Respectfully, I have asked that USAA provide me a written description of the coverage they are going to provide for this particular incident, e.gcoverage for a multi-person vehicle at $50.00/day I was advised by a representative of USAA that their review of records on our insurance requirements did not reveal a transcription error (placing the multi-person/large vehicle rental coverage on the wrong car - on the Jeep Compass vs the GMC Denali/now Toyota Sienna) Clearly, I should have such discussions in writing prior to engaging a rental Thanks for your assistance
Regards,
*** ***