Source Adult Video

Complaint: ***
I am rejecting this response because:You and your staff have been primarily dismissive of each and every one of my concernsYou explanations were lacking in substance and ignored the fact that your "professional" team members misinformed me or blatantly lied on several occasionsThe only reason I got a call back for any of these things was due to this Revdex.com claimIn addition I have noticed the same area that was previously wet because of the improperly installed windshield is once again wet despite being replaced after having been "fixed" beforeI still haven't even recieved my check for conpensation related to the multiple inconveniencesI did however receive a generic letter "from the CEO" mentioning how much USAA values their customers and etcIf you value me as a customer, show itI have priced a windshield replacement at another shop known for quality glass work (since safelite apparently can't even get their one job right) and it totals about $with FYG glassI am still currently looking to purchase an OEM windshield and will have it installed by York Road Auto glass most likelyUSAA, you have done nothing but offer insincere apologies and waste my time explaining that there is nothin you can do and thay (despite misinformation and lies) your claims representatives and sales staff did nothing wrong and nor did the banking departmentI can no longer trust you to work for me so why shoild I continue paying higher premiums for a lack of service?
Regards,
*** ***

June 8, Ms*** ** *** Complaint ID #: *** Dear Ms*** I am responding to your second submission regarding your December 2, 2016, automobile claim We responded to your complaint on May 15, 2017. While we recognize that you disagree, we feel confident that the correct decision has been made. No new information has been presented that would warrant a change in our position. We appreciate the opportunity to review your concerns again; however, we consider this matter closed Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This is a late response from USAA rep'I've received resolve documents last month from USAA with requested corrections on my behalf which I asked for.thank u Revdex.com
Regards,
*** ***

May 7,
Mrs*** *** Complaint ID #: ***
Dear Mrs***
I am responding to your second submission
We responded to your complaint on May 2, Because USAA is a membership-based company, it is necessary for us to obtain certain personal information to help determine if an individual meets our membership eligibility guidelinesOnce information is provided for business purposes, it becomes part of our business records, and we retain that information in accordance with our retention guidelinesHowever, we have updated our records so that marketing materials will not be sent to youIt is important to note that you may receive additional USAA mailings for the next four to six weeks as marketing pieces are usually scheduled and prepared prior to the actual mail datesWe have also marked your profile to limit the use of your information by the USAA family of companies (affiliates) for marketing purposesYour election with regard to this opt-out option will remain in effect for at least five years, and you may extend this five-year period at any timeYour profile is also marked to limit the sharing of information among USAA affiliates as described in our Privacy PromiseThis restriction is permanent unless you revoke it
Thank you for the opportunity to review your concerns again
Sincerely,
*** ***

June 10,
Ms*** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your credit card dispute
Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB). We
responded to the CFPB on June 10, 2016.
Thank you for the opportunity to reply
Sincerely,
*** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings
Bank, both Member FDIC

November 14,
Mr*** *** Complaint ID #* ***
Dear Mr***:
I am responding to your submission regarding your insurance billing
Thank you for speaking with *** ***, of our staff, about your concernsAs discussed, an automatic payment plan can be set up
once your account is brought currentPlease make a payment of $before November 21, 2017, to ensure your policy is not cancelledAdditionally, as no error was found, we must respectfully decline your request for reimbursement of late fees and personal inconveniencesIf you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

September 19, Ms*** Complaint ID #: ***
* Dear Ms*** I am responding to your submission regarding your insurance policies. I regret the frustration this matter caused you. Thank you for speaking with *** ***, of our staff, who addressed
your concerns. After a thorough review of your account, he confirmed notifications were sent to inform you of the amount to be paid to avoid cancellation. As discussed, we will issue your policies effective the day after payment and Mr*** will follwith you directly to set billing expectations If you have any additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ***

December 9, 2016 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile insurance billing and your spouse’s individual checking and credit card accounts with the USAA Federal Savings Bank (FSB). Thank you for speaking
with *** ***, of our staff, regarding your insurance billing concerns. As he explained, there is no documentation to show you requested the automatic payment plan be discontinued. Additionally, notifications were sent informing you that your account would be debitedAs a courtesy, MrMayo removed the $insufficient funds fee and verified the outstanding balance owed on the insurance policy is $103.95. Please note that protecting the security of our members’ accounts is our top priority. Due to privacy laws, we are unable to discuss any information regarding Mrs*** deposit and credit card accounts with you, as they are individual accounts. Mrs*** can contact the FSB to authorize us to discuss her accounts with you I assure you that the FSB acts in accordance with all applicable banking regulations as well as our core values of service, loyalty, honesty and integrity, and we strongly reject any allegations of wrongdoing. Mrs*** may contact *** ***, of our staff, at (***) ***-*** (***) or (***) ***-***, Extension *** should she have any questions. We appreciate you allowing us to reply to you. Sincerely, *** *** Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: ***
USAA, has taken so long, since the very beginning when the claim was first filed, November 2016, but we will wait for the rebuttal coming from the, DOI.02/14/
Regards,
*** ***

August 10,
*** *** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding the payments on your automobile policyOur records confirm that the automatic payment for the October 6, 2014, bill was declined, which resulted in the
cancellation of your automatic payment plan (APP)You reestablished an APP on October 18, 2014; however, it was canceled the next month due to your policy being past dueIn May 2015, you set up APP, which was later canceled when your July payment was declined by your financial institutionI understand you spoke with *** ***, of our staff, who confirmed we acted appropriately by cancelling your APP when the payments were declined or your account was not currentAs a courtesy, Ms*** waived the $late fee that was assessed to your billIt is important to note that your policy is currently not on an APPShould you have any additional questions or wish to establish an APP, please contact Ms*** at *** *** *** ** *** *** *** I regret any frustration you experienced as a result of this matterThank you for allowing us to reply to youSincerely, *** ***

January 25,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your automobile insurance claim
Thank you for speaking with *** *** of our staffAs he indicated, a payment was issued to *** in the amount of $1,on
January 15, Three days later, an additional payment for $was issued for the administrative fees incurred*** is aware that the documentation for reimbursement of the loss of use is currently under review
Thank you for the opportunity to reply, and we regret any inconvenience the delay in payment processing may have caused
Sincerely,
*** ** ***

January 9,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding your auto glass loss
We regret any frustration you experienced when you called to report the lossUnfortunately, we were unable to reach you and would like the
opportunity to discuss this matter furtherWe ask that you contact *** ***, of our staff, at ***) ***-*** (***) or (***) ***-***, Extension ***, at your earliest convenience
We appreciate you allowing us to reply to you
Sincerely,
*** ***

September 26, Mrs*** ** *** Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your homeowners insurance payment Thank you for speaking with *** ***, of our staff, who discussed your concerns. Our records
indicate that your payment was part of a bulk payment from Wells Fargo, and posted to your account on September 16, 2016. Mr*** also confirmed that a transfer of the funds was made to your deposit account with the USAA Federal Savings Bank. Should you have additional questions, Mr*** remains available to assist you at *** *** *** or *** ***, Extension *** Thank you for the opportunity to reply. Sincerely, *** ***

Complaint: ***
I am rejecting this response because:USAA has continued to lie to us in their responses. USAA never stated to us that the source of intrusion was due to an untouched section of the roof as stated in their response to this complaint. As noted in the attached engineer's report, Mr*** claimed that there was an "absence of punctures or impact markings." USAA has failed to address the inconsistencies contained in the report and the statements that are presented within the report. Statements that the engineer stated that we as the homeowners provided are incorrect and not a summary of the events attached with the document that clearly outlines the events as we explained to them. I want a full investigation into this situation. USAA continues to try to evade handling this situation properly. I will provide every piece of documentation that shows that the complaint I have presented here is accurate. I will be contacting my attorney to further get resolve if necessary
Regards,
*** ***

September 27, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your homeowner’s insurance policy discount *** ***, of our staff, was unsuccessful in his attempts to reach you by telephone, between September 22, and September 27, Mr*** sent an email on September 27, to further discuss your concerns and to provide his return contact information. Nonetheless, Mr*** thoroughly reviewed the matter and confirmed that the Impact-Resistant Roof Discount was not available until February 2, 2015. The information regarding the discount was included in your September 24, 2015, homeowners policy renewal packet. I understand that you have since provided the documentation required and the discount was applied to your policy effective September 9, Mr***, we appreciate you allowing us to reply to you. Should you have any questions, you may contact Mr*** at (***) ***-*** (***) or (***) ***-***, Extension ***, at your convenience Sincerely, *** ***

October 5, *** *** ** ***
*** ** ** ***
*** *** *** I am responding to your submission regarding your automobile claimOur records confirm that you filed an inquiry with the Kentucky Department of Insurance (DOI)We will respond to the Kentucky DOI
accordinglyThank you for allowing us to reply to youSincerely, *** ***

October 3,
Ms*** ** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding the August 15, 2017, homeowners claim, and I regret any frustration this matter may have caused you
Thank you for speaking with *** ***, of our staff, who
explained to you the progress of our claim investigation, and the options you have to handle you claimShould you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply
Sincerely,
*** ***

July 16, *** *** ***
*** ** ** *** Dear Mr***: I am responding to your submission regarding your automobile policyI understand that *** ***, of our staff, spoke with you about your concernsA thorough review of your payment history was completed, and
Ms*** explained that your automobile policy canceled on February 7, 2015, due to nonpayment following multiple requests to collect a past due balanceTherefore, coverage was not in place for the May 4, 2015, collision claimOn June 26, 2015, our offer to reissue your automobile policy with a reduced down payment was declinedWe respectfully deny any allegation of wrongdoing, and we have determined that there were no service failuresMr***, should you decide to reissue your policy, you may contact us at *** *** *** *** ** *** *** Thank you for the opportunity to replySincerely, *** ***

December 28, Staff Sergeant *** ** *** USAF Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your December 10, 2016, automobile claim Due to privacy laws in your state *** ***, of our staff, reached out
to you directly to address your concerns. Should you wish to discuss the matter further, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

June 30, 2017 Mr*** ** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your March 8, 2017, homeowners claim. Thank you for speaking with *** ***, of our staff, who explained the purpose of the report provided by ***
Engineering. On June 26, 2017, a payment was issued electronically to your bank account to cover the cost of the repairs, less your deductible We appreciate you allowing us to reply to you. Sincerely, *** ** ***