Source Adult Video

Complaint: ***
I am rejecting this response because: It states rite in the police report that she was at faultUSSA was telling me that they wanted to amend the police reportWhy ? I don’t understandShe gave her story to the police officer and I gave mineAs it states in the police report she failed to yield, and there were no appeared injuries, and no damage done to the vehicle she was drivingShe is also claiming there was a passenger in the vehicle with her and the police report doesn’t state thatHow can so many things be wrong in the police reportI even talked to the Sargent at the police station and as far as they were concerned the report was correctHe said she came try to amend it but if the officer didn’t think it was nessary he wouldn’t change itThe insurance company is blaming me for the accidentThere is no way I caused itI would have had to be driving through people’s yards in order for it to happen the way the vehicles collidedMy insurance company says it states in the police report she was at faultAll I want is the $to fix my vehicle which she damaged, by intentionally crossing the center of the road and not letting me to go around her
Regards,
*** ***

July 2, 2015 *** *** ***
*** ** ** *** Dear Ms***: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB). I regret that the collection efforts regarding your account caused you frustration. It is our
business practice to contact members by telephone and in writing when their accounts become past due. The FSB will comply with your request and discontinue collection efforts; however, you remain responsible for the debt. In addition, the restriction to access your accounts on usaa.com has been removed. Please know that the FSB complies with all federal regulations and acts in accordance with our core values of service, loyalty, honesty, and integrity. Thank you for allowing us to reply to you. Sincerely,
*** ***
This is an attempt to collect a consumer debt. Any information obtained may be used for that purpose

June 14,
Ms*** ** ***
Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding the nonsufficient funds (NSF) fees that posted to your USAA Federal Savings Bank (FSB) checking account
I understand you spoke with ***
***, of our staff, who confirmed that the fees were applied in accordance with USAA’s Depository Agreement and Disclosures, which was provided to you at the inception of the account and is also available on usaa.com. Ms*** also confirmed that you have received NSF fee refunds totaling $over the last year
Be assured that the FSB complies with all banking regulations as well as with our core values of service, loyalty, honesty, and integrity. As such, we reject your allegations of wrongdoing and respectfully decline your request to refund the NSF fees. If you have additional questions, Ms*** remains available to assist you
We appreciate you allowing us to reply to you.
Sincerely,
*** ***

Staff Sergeant *** ***, USA (Ret.) Complaint ID #: *** Dear Sergeant ***: I am responding to your submission regarding your December 8, 2015, automobile claimOur records indicate that you are represented by an attorneyThe adjuster is working with your attorney to bring this claim
to an appropriate resolutionThank you for the opportunity to replySincerely, *** ***

April 19,
Mr *** *** Complaint ID #: ***
Dear Mr***
I am responding to your submission regarding your auto insurance policy
Thank you for speaking with *** ***, of our staff, who accommodated your requestI hope that your conversation with Mr
*** reassured you that your satisfaction is important to usIf you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ***

October 23, 2017 Mrs*** ***Complaint ID #: *** Dear Mrs***: I am responding to your submission regarding your August 23, 2017, auto claim. Thank you for speaking with *** ***, of our staff, who explained our total loss process and how we determined the
settlement value of your vehicle. A Claims service manager reviewed the valuation report and approved an adjustment to the condition of the vehicle’s interior, resulting in an additional payment to the lienholderWe are unable to address GAP insurance purchased through your lienholder and must respectfully decline your request to reimburse the associated cost. If you have additional questions, Mr*** remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

January 29, *** *** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your reimbursement request for the replacement of a car seat after an automobile claimWe regret any inconvenience this situation may have caused you*** ***l, of our
staff, was unsuccessful in reaching you by telephoneHowever, on January 27, 2016, a check for the cost of the car seat replacement was mailed to youThank you for the opportunity to review your concerns, resolve the matter, and replySincerely, *** ** ***

August 3, *** *** ***
*** ** ** ***
Dear Mr***: I am responding to your submission regarding a payment for your mortgage loan with the USAA Federal Savings Bank (FSB)Our representatives are expected to be helpful and provide options when speaking with our members,
and I regret any frustration you experiencedThank you for speaking with *** ***, of our staff, who explained that payments can be cancelled on usaa.com by 2:p.m., CST, on or before the effective date of the payment or by calling Dovenmuehle Mortgage Inc(DMI), the subservicer for your loan, who is responsible for collecting your payments on behalf of the FSBAs Ms*** advised, she confirmed with DMI that the $returned check fee was refunded to your account as a courtesy, and your next mortgage payment is due for August We thoroughly reviewed your concerns and determined that this matter was handled appropriately; therefore, we are unable to honor your request for reimbursement of fees assessed by your financial institutionShould you have any further questions, Ms*** remains available to assist you and can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

Complaint: ***
I am rejecting this response because: I spoke with Allan *** and he informed me that there were issues with the way USAA handled my claimHowever, even with the acknowledgment of these issues there were no resolutions offeredI requested a refund for the amount I paid to Enterprise, which is $This amount was not refunded to me, no amount was refunded.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Even after all these calls and complaints I continue to get emails saying I gave made payments or a payment is do or other correspondenceUsaa waited weeks to even call me after leaving a generic voicemail from an unnamed employee
Regards,
*** ***

August 2, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your July 9, 2016, auto claim. I regret the frustration you experienced as we strive to provide quality service and handle claims in a timely manner
Thank you for speaking with *** ***, of our staff, regarding your concernsAs she explained, your feedback was shared with the appropriate area. Ms*** also confirmed that payment was issued to the body shop. If you have any additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

July 30, *** *** ** ***
*** ** ** *** Dear Mrs***: I am responding to your submission regarding your June 30, 2015, automobile claimI appreciate you taking the time to speak with Angelica Leos, of our staff, about your concerns with the claimAs Ms***
advised, based on our findings, another inspection of the vehicle is not warrantedHowever, your claim has been assigned to a new case manager who is reviewing your claim and will contact you after the final decision of coverage is madeIn the meantime, if you have any questions, Ms*** remains available to assist you and can be reached at *** *** *** ** *** *** *** *** Thank you for allowing us to reply to youSincerely, *** ***

August 19, *** *** *** ***
*** ** ** *** Dear *** ***: I am responding to your submission regarding payment for your consumer loanThank you for speaking with *** ***, of our staff, and advising her that your concerns had been resolved on August 5,
I understand that Ms*** verified that fees totaling $were refunded to your USAA checking account and that there was no negative reporting to the credit reporting agenciesShould you have any additional questions, Ms*** remains available to assist youWe appreciate you allowing us to review this matter and reply to youSincerely, *** ***

May 26, Mrs*** ** *** ** ** *** Dear Mrs***: I am responding to your submission regarding your April 30, 2017, claim experienceI regret the frustration you recently experienced as we strive to provide quality service and fair claims handling to
our entire membership. Your feedback is appreciated as we are continually seeking ways to improve the way we do business. Thank you for speaking with *** ***, of our staff, who discussed your concerns. I hope that your conversation with Mr*** reassured you that your satisfaction is important to us. However, should you have additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Is is sad that our country always the bigger shark win and small fish always in the struggle to and loses the fight like me I accept the offer which I have choice to, my time and effort to make my own personal belonging been destroy after all I have done with no care This is what is wrong in our country, the Rich is getting Richer and the poor is poorer The poor is always got squeezed This company is not responding timely manner in regards to the problem and some of their employees are very rude when I start complaining seems to want to resolve the problem without listening to what I have been throughI have wish that this company will get what they want
Regards,
*** ***

October 28, 2015Mr*** ***Complaint ID #: ***Dear Mr***:I am responding to your submission about the handling of your automobile claim. I regret any frustration you have experienced in your attempt to settle the claim.Thank you for speaking with *** ***, of our staff, who
confirmed the actual cash value of your vehicle was revised following a review of the receipts you provided. I understand that once you have had an opportunity to review the offer you will contact our claims staff. In addition, Ms*** explained the process to settle your medical bills. Should you have any additional questions, Ms*** can be reached at (*** *** ** *** *** *** ***.Thank you for allowing us to reply to you. Sincerely,*** ***

October 25,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your submission regarding the refund check from your USAA credit card accountWe regret that we did not meet your service expectations and you had to contact us more than once regarding this
matter
*** ***, of our staff, has been unsuccessful in attempts to reach you to address your concernsNonetheless, he completed a thorough review of your account, and he confirmed that a refund check for $was issued to you on May 28, 2015, and the check was cashed on June 11, To proceed with the reimbursement process, an Affidavit of Forgery was mailed to your address of record for your completionOnce we receive the form, we will continue with the investigationShould you have additional questions, Mr*** remains available to assist you
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***
Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Tell us why here...July 15, Mr*** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding the September 7, 2015, automobile claim and the May 29, 2016, automobile claimI apologize for any frustration you may have experienced, and your feedback was
shared with the appropriate areaThank you for bringing this matter to our attentionI understand that *** ***, of our staff, discussed your concerns with you and that a payment was issued to youIf you have additional questions, Ms*** remains available to assist youWe appreciate you allowing us to reply to youSincerely, *** ***

June 29, Mr*** ** *** Complaint ID #: ***
Dear Mr***: I am responding to your submission regarding the overpayment you received for the total loss settlement of your April 8, 2017, auto insurance claim. I regret any frustration this situation may have
caused you Thank you for speaking with *** ***, of our staff, who explained that USAA paid the agreed upon total loss settlement, and although an additional payment was made to you in error, USAA is entitled to recover the overpayment. The Reimbursement of Payment letter was sent to you on June 9, 2017, to attempt recovery of these funds. If you have any additional questions, Mr*** remains available to assist you We appreciate you allowing us to reply to you. Sincerely,
*** ***

November 4,
Staff Sergeant *** ** ***, USA
Complaint ID #: ***
Dear Sergeant ***:
I am responding to your second submission regarding the handling of your August 17, 2016, automobile claimI regret any frustration you experienced as we strive to provide quality service to
our entire membership
A thorough review of your situation was completed and our records show that we received the appraisal for the repairs on August 26, 2016, and a payment was issued to you on the same dayAdditionally, supplement payments were issued to Mrs*** on October and October 27, 2016, to cover expenses she incurred for the tires
We appreciate the opportunity to reply
Sincerely,
*** ** ***