Source Adult Video

March 15,
Mr*** *** Complaint ID #: ***
Dear Mr***:
I am responding to your request to remove your personal information from our recordsI regret any concern this matter may have caused you
Because USAA is a membership-based company, it is necessary for us to
obtain certain personal information to help determine if an individual meets our membership eligibility guidelinesOnce information is provided for business purposes, it becomes part of our business records, and we are required to retain that information in accordance with our retention guidelines
Thank you for speaking with *** ***, of our staff, who has taken the appropriate action to ensure your telephone number has been removed from our systemWe have updated our records so that marketing materials will not be sent to youPlease note that you may receive USAA mailings within the next four to six weeks as marketing pieces are usually scheduled and prepared prior to the actual mail dates
Mr***, please know that safeguarding your personal information remains our top priorityWe appreciate you giving us an opportunity to explain our position and allowing us to reply to you
Sincerely,

Complaint: ***
I am rejecting this response because:I need to review the complaint you are in reference to
Regards,
*** ***

Complaint: ***
I am rejecting this response because: USAA is not trying to work with my attorneyThey are still not taking full responsibility for this accidentThey are jus calling to say they are sticking to their original offer of 80/They called me today 1/19/to tell me they are not moving from thag offerThis is ridiculous how can someone make an make an illegal u-turn and hit someone who is already on the main road and only be % at faultUSAA is trying to evade their responsibility to pay fully.
Regards,
*** ***

August 19, *** *** ** *** ***
*** ** ** *** Dear Mr***: I am responding to your submission regarding your checking account with the USAA Federal Savings Bank (FSB)We understand each person has a unique financial situation and certain events beyond one’s control may
cause difficulties, and I regret any difficulty you experiencedThe FSB acted in accordance with the Depository Agreement and Disclosures (DAD), which is provided to all account holders and is available on usaa.comThe DAD notes that the FSB may, without prior notice or demand, apply or setoff the funds in your account at any time to pay any debt that you have with FSB and/or any fees or service charges owed to FSB, as we did in your caseIn order to stop an Automated Clearing House (ACH) or check from debiting an account, a stop payment must be placed on the ACH or check scheduled to debit the account as our representatives are unable to place an account in a frozen status to prevent such transactionsWe thoroughly reviewed your concerns and determined your matter was handled appropriatelyWe refunded $in nonsufficient funds fees to your account as a courtesyYou may consider adding overdraft protection or setting up account alerts to assist with managing your accountPlease be advised that in addition to the DAD, the FSB adheres to our core values of service, loyalty, honesty, and integrity, and we respectfully disagree with your allegations of wrongdoingUnfortunately, *** ***, of our staff, was unable to reach you by telephone to discuss your concernsIf you have any further questions, Mr*** remains available and can be reached at *** *** *** ** *** *** *** *** *** *** *** *** ** ** *** ** *** Sincerely, *** ***

April 5,
Ms*** *** Complaint ID #: ***
Dear Ms***:
I am responding to your submission regarding your son’s February 1, 2017, automobile claimI regret any frustration you may have experienced as we strive to provide quality serviceOur employees are expected
to handle matters in a timely mannerFeedback was provided to those involved to ensure other customers do not have a similar experience
*** ***, of our staff, was unsuccessful in his attempts to reach you by telephone to address your concernsNonetheless, he reviewed the claim and confirmed that the settlement payment was sent to your checking account via electronic funds transfer on March 24, 2017, per your requestThe draft was issued in the amount previously agreed uponMr*** remains available to assist you should there be additional questions regarding this matterHe can be reached at (***) ***-USAA (***) or (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ** ***

April 24, Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding the March 27, 2018, auto claim. I regret any frustration this matter may have caused you *** ***, of our staff, reviewed the claim
and confirmed that the settlement process was explained to you at the time of first contact on March 29, 2018, and again on two separate occasions. Mr*** determined that the settlement process was followed appropriately. If you have any additional questions, Mr*** remains available to assist you We appreciate the opportunity to reply to you. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** *** ***

September 8, Mrs*** L***-*** Complaint ID #: *** Dear Mrs***-***: I am responding to your second submission regarding your joint deposit account with the USAA Federal Savings BankAs we stated in our August 20, 2015, response, *** *** was able to explain to you how we confirmed your son willingly participated in the activityNo documentation will be sentWhile we recognize that you disagree, we feel confident that the correct decision has been madeNo new information has been presented that would warrant a change in our positionWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***
Regards,
*** ***

March 24,
Mr*** ***
Complaint ID #: ***
Dear Mr***:
I am responding to your second submission regarding the disputed diminution in value (DIV) associated with the August 12, 2016, automobile claim
We conducted another review of your concerns; however, no new information has been discovered that would warrant a change in our positionWhile we recognize that you disagree with our response, we are confident that the correct decision has been made
We appreciate the opportunity to reply again
Sincerely,
*** ** ***

August 14, 2017 Ms*** ** ***Complaint ID #* *** Dear Ms***: I am responding to your submission regarding premium increases on your automobile insurance policy. We regret any frustration or inconvenience you experienced as a result of this matter. Thank you
for speaking with *** ***, of our staff, who clarified how to request an exception of the use of your credit-based insurance score when determining your premium. We received your August 10, 2017, email with additional information regarding your hardship, and we will follow up with you directly once our Underwriting department has completed their review. We appreciate you allowing us to reply to you. Sincerely, *** ** ***

May 7, *** *** Complaint ID #: *** Dear *** ***: I am responding to your submission regarding your claimWe regret any frustration this situation caused you and we assure you that your feedback is important to usOur business specialist will
review you concerns and will follwith you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, *** ***

December 21, 2017 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your auto insurance policy premium. Our records confirm that you filed an inquiry with the Massachusetts Division of Insurance (MA DOI). We will respond
to the MA DOI accordingly. Thank you for the opportunity to reply. Sincerely, *** ** ***

February 17, Dr*** *** Complaint ID #: *** Dear ***: I am responding to your second submission regarding your automobile claim and coverage concernsWe responded to your complaint on February 3, I understand *** ***, of our Advocacy Resolution Team, spoke with you regarding the damages referenced in your submission. Ms*** remains available to discuss this matter, should you have additional questions. In addition, if you choose to amend your Automobile Policy to include the Rental Reimbursement and Transportation Expenses Coverage for future losses, please contact a member of our Policy Service staff at ***We appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, *** ***

October 13, 2015 Ms*** *** Complaint ID #: *** Dear Ms***: I am responding to your second submission regarding the rental vehicle period following a total loss determination. As you indicated, you spoke with *** ***, of our staff, and your claim concerns have been addressed. Please know that all claims are unique and handled on a case-by-case basis; therefore, we are unable to remark on other claims, especially for privacy reasons. The feedback we receive is important to us as we are always interested in ways to improve our products and services, and your suggestions and comments have been forwarded to the appropriate area for review. Should you have any further questions, Ms*** remains available to discuss your claim with you. Thank you for the additional opportunity to reply Sincerely, *** ***

October 8, 2015 Mr*** ***Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your auto and property claims and banking concerns. Thank you for speaking with *** ***, of our staff, regarding your claims. In addition, I
understand we sent you letters dated September 30, 2015, about your auto claim. With regard to your banking concerns, our records confirm that you filed inquiries with the Consumer Financial Protection Bureau (CFPB). We will respond to the CFPB accordingly. Thank you for the opportunity to reply. Sincerely, *** ***

July 21, 2015 Ms*** *** *** Complaint ID #: *** Dear Ms***: I am responding to your submission regarding your automobile claim payment Thank you for speaking with *** ***, of our staff, who explained the claim payment process and confirmed that your
$1,payment was accurate after your $deductible was subtracted from the total estimate of $1,773.69. I understand that the payment by check has been canceled and payment was reissued to you by electronic funds transfer after your banking information was received. It is important to note that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity. While we do regret any frustration you experienced, we strongly reject your allegations of impropriety. We appreciate the opportunity to review your concerns and to respond to you Sincerely, *** ***

December 8,
Ms*** *** Complaint ID #: ***
Dear Ms***
I am responding to your submission regarding the April 8, 2017, auto claim involving Mr*** ***
Thank you for speaking with *** ***, of our staff, who addressed your
concerns and settled your son’s bodily injury claimI hope that your conversation with Mr*** reassured you that your satisfaction is important to usIf you have additional questions, Mr*** remains available to assist you and he can be reached at (***) ***-***, Extension ***
We appreciate you allowing us to reply to you
Sincerely,
*** ***

February 3, Mr*** ** *** Complaint ID #: *** Dear Mr***: I am responding to your submission regarding your automobile policyThank you for speaking with *** ***, of our staff, about your concernsA review of your account was conducted, and we determined that the matter
was handled appropriately, and the quote you received to reinstate your automobile policy is accurateAs Ms*** advised, your account documents were updated to mail deliveryIf you have any further questions, Ms*** remains available to assist youThank you for allowing us to reply to youSincerely, *** ***

June 19, Ms*** *** Complaint ID #: *** Dear MsHook: I am responding to your submission regarding automobile insurance policyOur records confirm that your automatic payment for the December 26, 2014, bill was returned due to the credit card account being over the limitThis
resulted in the cancellation of your automatic payment programBetween January and April 9, 2015, multiple notices were sent to you through usaa.com, email, and mail advising you of the status of your policyOn March 16, 2015, your automobile policy was cancelled due to nonpayment*** ***, of our staff, was unsuccessful in his attempts to contact you about your policyAlthough paying your policy premium in full was the option you were presented with, you can also make monthly payments if you reestablish the automatic payment planMr*** remains available to assist you with this as well as provide you copies of the documents that you requestedPlease call Mr*** at your earliest convenience at *** *** *** ** *** *** *** *** I regret any frustration you experienced as a result of this matterThank you for allowing us to reply to youSincerely, *** ***