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[redacted] Your concerns regarding the April 8, 2016, automobile claim were shared with me. I understand [redacted] ***, of our staff, spoke with you about the handling and the status of the claim. If... you have any other questions, Ms. [redacted] remains available to assist you. Mr. [redacted] , thank you for allowing us to look into this matter and respond. Sincerely, [redacted]

January 6, [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the May 14, 2013, automobile claimWe apologize for any frustration or inconvenience you experiencedThank you for speaking with [redacted] of our staff, about your claimI understand she advised you of the claim settlement process and that we will work on settling the claim before the statute of limitations expiresI assure you that USAA adheres to our core values of service, loyalty, honest, and integrity, and we strongly reject your allegation that we engage in illegal behaviorIf you have any additional questions, Ms [redacted] remains available and can be reached at [redacted] ***I appreciate you allowing us to reply to youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I specifically said I did not want [redacted] upfrontWhen [redacted] arrived he told me 1700, no other numbersI would have add to I pay the company at least dollars a monthWhy badger a differential, its not a competent or consistentI have had issues with respect and intellectual abilities with the company before having nothin to do with the claimsAfter reviewing consumer affairs about the company I found out from other testimonies that this was an isolated incidentSo many similar testimonies about the treatment in regards to money and communicationI only researched consumer affairs after waiting a duration of a Business Week after I receive a check on days they are not available to answer the phone for that matterBefore I looked up CA, someone called perpetrating a manager and asking for my banking numbersI was going to render them until after minutes he was not a manager but said he wasI continued to ask for managers and never got to speak to one about [redacted] behavior even if they choose to keep the payment the sameI know [redacted] is a liarI know what I read on consumer affairsI knew to anticipate dishonesty and disrepectWhat I didnt know is that I was not alone, that there are similar conflicts with the same companyIt was then after I decided to have the check I called in to cancel to be directly depositedIt was then and only then I became aware and given proff of payment protocolOpposed to being blindsided by unexpected payments or payoffsThe company has never allowed me to speak to any managementAccording to Consumer Affairs there were about top complaints within the past 2-monthsAll having to do with communication or moneyUSAA clearly thinks of itself something greater than a scam organizationIts ok theyre ok with thatFor me this is about principal and also the claimYet I feel the power that knowledge has provided me knowing that they are other consumers and people that were prey to this pety company Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: this company should not be allowed to advertise they are there for veterans when they clearly are not Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The date listed for the claim they say they are taking off my record is not a valid date Dec has not occurred yet Additionally, because this was filed as a claim I was forced to use USAA because no insurance company would insure me for the last year Because of this my rate yearly premium was $over the average premium for my area and I had a deductible of over $12, I am asking that the claim filed in Dec 2016???, be removed from my claim history as USAA has stated and that I am reimbursed $from USAA Regards, [redacted]

November 29, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the joint consumer loan which was established with you as co-applicant and your ex-spouse as the primary borrowerI regret any frustration you have experienced as we strive to provide quality service to our entire membership We conducted a thorough review of the electronic loan application process and our records indicate that the appropriate procedures were followedAdditionally, on the same day the loan was approved, we sent a Consumer Loan Co-Applicant Notification to your primary email address advising you that a loan was finalized with you as co-applicantAs such, you were asked to guarantee the debt and agree to pay the full amount on the debt if the borrower does not payOn March 1, 2016, you paid off the outstanding balance on the loanOn November 17, 2016, our fraud team concluded there were no signs of fraud; hence, you remain responsible for the loanBased on the documentation we have, we are confident that the appropriate resolution has been rendered; therefore, we respectfully decline your request for reimbursement MsSimpson, please know that our core values of service, loyalty, honesty, and integrity are at the center of everything we do and we strongly disagree with your allegations of improprietyWe appreciate the opportunity to review this matter and to respond to you Sincerely, [redacted]

September 8, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding an automobile claim Our records confirm that you filed an inquiry with the Oregon Department of Consumer and Business Services We will respond to the Oregon Department of Consumer and Business Services accordingly Thank you for the opportunity to reply Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: USAA has done nothing to valid any of the information I previously statedYes, my policy was canceled because of none payment but I was given the incorrect date by there employee, I know they have a record of that MSR accessing my details on the day I called inThe same thing with my policy and coverage on my watchI asked USAA to give me the MSR name who established my policy the company refusedThat watch has always been covered under USAAI have never had just auto and renters insurance, it's always been all three types of coverageThe company is also not addressing the fact that they forced me start a new policy under my husband and I had my owe Eligible through the companyThat MSR refused to sit up a policy under my informationI never requested her to set up a policy under my husbandI know they can see that MSR accessed my information to look at all the details showing what I had previously had as coverageThe MSR even read off what she was going to be adding to policyBut none of this was doneUSAA is refusing to do anything because that MSR is a contractor and not a internal USAA employee which means this Contractor also means USAA has limited information about what was even doneEither way I was under insured by USAA because they knew about all my belongingsStill no one can tell me why it was not done when it was requestedThey only thing they can tell me is they don't have access to the recorded calls after three months, which is not my issue its there'sThey need to do the right thing about this situation because there is no way in the world I would have coverage of all my valuables for over plus yrs then all of a sudden not request coverage anymoreThen make a claim on a item knowing I don't have coverageThat just doesn't make scents and they are not taking any of that into consideration [redacted]

November 10, Mrs [redacted] ***Complaint ID #: [redacted] Dear Mrs [redacted] I am responding to your submission regarding your credit card with the USAA Savings Bank and I regret any frustration this matter may have causedThank you for speaking with [redacted] ***, of our staff, who discussed your concerns I hope that your conversation with Ms [redacted] reassured you that your satisfaction is important to us Ms [redacted] has requested to have the negative reporting removed If you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

November 7, Staff Sergeant [redacted] , USAF Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding a deposit hold in your USAA Federal Savings Bank checking account Lisa [redacted] , of our staff, was unsuccessful in her attempts to contact you to discuss your concerns; nonetheless, she confirmed that the funds placed on hold were available on October 29, If you have any other questions, Ms [redacted] remains available to assist you We appreciate you the opportunity to reply to you Sincerely, [redacted]

Date: May 24, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your submission regarding your insurance policy billingWe regret any frustration this situation caused you, and we assure you that your feedback is important to usOur business specialist will review your concerns and will follow up with you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I have filed this complaint originally for the way USAA is handling my claim and the delay tactics used I have made a multitude of requests asking for forms explanations etcand I have even submitted a signed release for BI Claim only (per arranged term) a week ago and still have not received a responseThis is further illustrating USAA's delay tactics BOI is not involved in this complaint with Revdex.com Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:In USAA's response to my complaint it was stated:1. "...The photos and report provided by Lonestar Roofing, our Preferred Direct Repair Provider (PDRP), prior to their repairs confirmed the fence was already leaning before work took place."My response: The fence was leaning because it was damaged in the storm.2. "The PDRP also re-inspected the fence after it was reported as fallen, and showed there were broken posts with significant rot damage. They also identified that the fence was improperly constructed, as it was built with landscape timbers instead of 4x4 posts, and the additional damage was not the same area previously repaired."My response: A detailed assessment was made regarding the damages to my property after the storm. Rot damage and improper construction was not annotated in the original assessment. Additionally, Lonestar did repair some posts and they used the same material used in the original construction. If the previous construction was inadequate then Lonestar should not have repeated the same mistake. My complaint states that either the assessment or the repairs were not done properly. Due to the improper assessment/repair, I now have a fence that is in worse condition than it was after the storm damage. I believe 'additional damage' USAA is referring to was present during the original assessment and if that assessment would have been done more thoroughly then it would have been captured in the repairs and I would not have a fence section being held with a temporary fix (previously fallen to the ground as shown in the attached picture) and another section dramatically leaning more so than it was before the storm.A picture of my fence that was taken on 25Jul2016, about one month after LoneStar Roofing repaired my fence, is attached to this message. I don't think it is reasonable for any insurance company to presume that a customer should accept this as an adequate assessment and repair. Regards, [redacted] ***

January 18, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your automobile claim Unfortunately, [redacted] , of our staff, was unable to reach you by phone to address your concernsNonetheless, she completed a thorough review of the claim and confirmed all medical bills were paidAdditionally, we owed the actual market value of the vehicle and not what is owed to the lien holder; therefore, we cannot assist further on this matterWe will engage with the adverse carrier to inform them of your rental reimbursement requestShould you wish to discuss your concerns or have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

November 2, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. ***: I am responding to your submission regarding your automobile claim. I am sorry to hear about the frustration you recently experienced as we strive to provide quality service and fair claims handling... to our entire membership. Our employees are expected to be courteous and informative and to handle claims matters in a timely manner. Coaching has been provided to those involved to ensure other members do not have a similar experience. Thank you for speaking with [redacted] , of our staff, who explained that, an additional investigation is necessary when damages are inconsistent with the reported loss. Mr. [redacted] advised that the appraiser would review the estimate for reimbursement of the running boards. Our records reflect that on October 25, 2016, a check was sent to you for the running boards. I hope that your conversation with Mr. [redacted] reassured you that your satisfaction is important to us. If you have additional questions, Mr. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

October 17, 2016 Mrs. [redacted] Complaint ID #: [redacted] Dear Mrs. ***: I am responding to your submission regarding your recent automobile insurance claim and I regret any frustration this matter may have caused. Thank you for speaking with [redacted] , of our staff,... who discussed your concerns. I hope your conversation with Ms. [redacted] reassured you that your satisfaction is important to us. Our records indicate that your claim is under review to determine if the vehicle is repairable or a total loss. As Ms. [redacted] mentioned, additional damage discovered that is related to the loss, would be covered. Should you have additional questions, Ms. [redacted] remains available to assist you. We appreciate you allowing us to reply to you. Sincerely, [redacted]

August 3, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the charge on your credit card account with USAA Federal Savings Bank (FSB) I understand you spoke with [redacted] ***, of our FSB staff, who informed you that the merchant, whose transaction you are disputing, provided a signed contractAs she explained, a comparison of the valid signatures on file against the signatures on the merchant’s contract was conductedOur comparison indicates that the signatures provided by the merchant match those we have on file for youWe also confirmed that the phone number, email, and address listed for you on the contract matched our records Based on this information, we are unable to process the transaction as unauthorized because the charge is considered valid We respectfully decline your request for reimbursement of any associated fees with this transaction A copy of the contract was sent to you via electronic document delivery on June 25, If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

December 28, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the November 24, 2017, auto claim Thank you for speaking with [redacted] ***, of our staff, about the claimIf you have additional questions, Ms*** remains available to assist you We appreciate you allowing us to reply Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sorry they are a terrible company took them forever to even answer my email and phone calls. Yeah they have paid me but let's be real they low balled me on my truck and now I can't even afford a new vehicle. I will be talking to my lawyer also about the back problems I am now having. Regards, [redacted]

June 20, 2016 Mr. [redacted] Complaint ID #: [redacted] Dear Mr. [redacted] : I am responding to your submission regarding your February 27, 2016, automobile claim. Thank you for speaking with [redacted] , of our staff, about your concerns. I understand you... accepted the settlement offer and are working with the adjuster to have the lien paid off. If you have additional questions, Ms. [redacted] remains available to assist you. We regret any frustration you may have experienced, and we appreciate you allowing us to reply to you. Sincerely, [redacted]