Source Adult Video

I am rejecting this response because:I am still waiting on a call back from [redacted] to notify me on what needs to be done next Regards, [redacted]

July 8, Mr [redacted] Complaint ID #: [redacted] Dear MrFavors: I am responding to your submission regarding customer service issues [redacted] , of our staff, was unable to reach you regarding your claim As he indicated in his voicemail message, a letter confirming the details of our review will be sent to you under separate cover Should you have any further questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: No one has ever attempted to contact meAlthough a payment was issued, I was still denied future access to any and all USAA accounts, even though I provided sufficient proof that I qualify to hold such accountsNo one from USAA has attempted to contact me on this matterAs a matter of fact, I havent had ANY of MY phone calls returned regarding this matterI am unemployed, due to relocation after the fire, and have the same phone numberIf someone attempted to contact me, I would have received it Regards, [redacted]

January 13, [redacted] Complaint ID #: [redacted] Dear [redacted] ***: I am responding to your second submission regarding your renters claim We responded to your complaint on December 31, I understand that you have since spoken with your adjuster, who advised you of the additional information required to continue your claim Sincerely, [redacted]

October 21, Senior Airman [redacted] , USAFComplaint ID #: [redacted] Dear Airman [redacted] : I am responding to your submission regarding your October 4, 2016, automobile claimIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policy Occasionally, this involves delivering news which we know our members may find disappointing I understand you spoke with [redacted] , of our staff, who reviewed the denial decision, and confirmed the decision will stand as there is no evidence of animal damage to the wiring You confirmed that the power steering and electrical failure of the vehicle were issues that were previously repaired, and negligent servicing and repairs are not covered by the policy A letter dated October 11, 2016, was sent to you outlining the denial If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I was told by Mr***, he would be send myself and the Revdex.com all the documentation that was used to arrive at the decision to not pay our claim I have not received that documentation Please forwarded it at your earliest convenience Regards, [redacted]

October 13, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your second submission regarding the August 15, 2017, homeowners claim Thank you for speaking with [redacted] , of our staff, who explained the delays in getting an independent adjuster to inspect your propertyShe also discussed with you how the payment for your damages would be handled, and the limit that appliesShould you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply Sincerely, [redacted] ***

June 15, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your automobile claimI regret any frustration you may have experienced, and your feedback was shared with the appropriate areas Thank you for speaking with [redacted] , of our staff, regarding your claim I understand a payment was issued for repairs to the vehicle on June 13, Should you wish to discuss this matter further, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

September 24, [redacted] Dear Mr***: I am responding to your second submission regarding your April 14, 2015, automobile lossI am sorry for the difficulty you experienced in attempting to reach [redacted] of our staffI understand that you spoke with Mr [redacted] on September 18, 2015, and that he advised you of the actions made by USAA to resolve the claim with the other insurance carrierPlease be assured that member service remains our top priority, and if given the opportunity, we will work hard to provide the level of service you expect and deserveThank you for allowing us to review your concerns againSincerely, [redacted]

Complaint: [redacted] I will not accept statement for something I didn't doThis is call misrepresentation the information and breach of contractFor this I will not do business with this company because at the same time they close my bank accountWhat that got to with the insurance company.( Breach of contract)I'm a business person, just this companyI never misrepresentation any information, when you knew on your letter it was a hail storm and my cars were damagedWe have military police report to prove the incident where [redacted] got hit by hail damageRemember Imp a Military member, in the Army that been loyal to your for more than years- check my history-and cause you close all of my account you put stress on my me, and my familyThank for your response but at the same time my cars are not fix and I paid for my insurance for years plus I had coverage for hail damageYour adjuster came to my house and estimate the damage, I have proof and my contract when I took out insurance, stated I am cover If I misrepresentation information , why did the company send adjuster to my house and gave me a total of the damaged cars and take some where to get repairThe Military stated they was going to pay for the repair for that I have police report of the hail damaged and what time it happenedThat not misrepresentation that's official statementThe Coverage change on the June June and 2015, I was coverageI honor this country proudly and I can get the right service for a service member that never lie, fraud or steal but pay his bill on timeThank you, I see how I get treated unfairly Regards, [redacted] ***

April 4, Petty Officer [redacted] ***, USN (Ret.) Complaint ID #: [redacted] Dear Petty Officer ***: I am responding to your submission regarding your customer service experienceI regret the frustration you recently experienced as we strive to provide quality service and fair claims handling to our entire membershipOur employees are expected to be courteous and informative and to handle claims in a timely mannerYour feedback is appreciated as we are continually seeking ways to improve the way we do business Thank you for speaking with [redacted] , of our staff, who completed a thorough review of your situationHowever, no new information was discovered to warrant a change in our coverage decisionIf you have additional questions on this matter, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The mechanical failure was a direct result of the negligence of the tow company that USAA contracted with to tow our vehicleThe tow truck driver was advised NOT to start the vehicle and disregarded that directive and drove my vehicle CAUSING the mechanical failureMy claim, filed in December of 2016, acknowledged mechanical failure caused by the tow truck drivers refusal to wench the vehicle onto the truckUSAA has acted in bad faith in managing my claim and should accept responsibility for causing the mechanical failure of my vehicle Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:Per telcom February 3, 2016, [redacted] (?) of USAA, my complaint shall enter voluntary ARBITRATION This voluntary arbitration shall not be binding; therefore, if my argument is not satisfied I reservemy right to petition a formal hearing in court Regards, [redacted]

May 25, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your claimWe regret any inconvenience this situation caused you, and we assure you that your feedback is important to usOur business specialist will review your concerns and will follow up with you directly in the next few business daysWe appreciate the opportunity to review this matterSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:this is total [redacted] What the [redacted] is the reason behind thisCan’t know one read ! See the picture ? Do I have to explain it to everybody ? See in the picture how she swerved and crossed the center line ? What part don’t you people understandAs far as i’m Concerned if you let this go you are no better then them ! Explain to me please ! Regards, [redacted]

September 3, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your second submission regarding your May 14, 2015, automobile claimAs indicated in our response dated August 14, 2015, we replied to the Minnesota Department of Commerce to address your concernsOur records reflect that an arbitration decision was made on this matter on September 1, 2015, which your insurance company should discuss with youWe appreciate the opportunity to review your concerns againSincerely, [redacted]

February 22, [redacted] Complaint ID #: [redacted] Dear Mr [redacted] I am responding to your submission regarding your auto claims experienceI regret any frustration this situation caused you I understand you spoke with [redacted] of our staff, who conducted a thorough review of your claim, including call recordingsAlthough there was no evidence to support your allegations, a new adjuster has been assigned to handle your claim Please know that we act in accordance with our core values of service, loyalty, honesty, and integrityIf you have any additional questions on this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your feedback regarding your service experience requesting tow for your vehicle on September 20, We reviewed the events that transpired and shared your experience with the appropriate area to learn from what occurredThank you for speaking with [redacted] ***, of our staff, about this matterAs she explained, while we deeply regret your service experience, we must respectfully decline your request for compensationIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to review this matter and reply to you Sincerely, [redacted]

December 19, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your recent automobile claim We responded to your complaint on November 26, While we recognize that you disagree, we feel confident that the correct decision has been made No new information has been presented that would warrant a change in our position If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

October 20, [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the cancellation of your automobile and homeowners policies We regret any frustration you have experienced Thank you for speaking with [redacted] , of our staff, who explained the reason why the settlement offer was not accepted to resolve a balance on your credit card with the USAA Savings Bank (USB) I understand that you also spoke with [redacted] , of our staff, regarding the cancellation of your automobile and homeowners policies Ms [redacted] confirmed that a Notice of Cancellation for Nonpayment of Premium was sent to the mailing address on file, advising that a payment of $was due before August 11, 2016, to avoid cancellation On August 23, 2016, a letter was sent acknowledging that a payment for $was received after the date specified on the Notice of Cancellation for Nonpayment of Premium; therefore, the policies were canceled on August 11, The letter advised issuance of the new policies depended on a full review and approval Although the automobile policy was reissued effective August 21, 2016, it was determined that due to the outstanding balance that is owed to the USB, neither policy was eligible for reissue Ms [redacted] confirmed that your automobile policy will remain in effectHowever, the homeowners policy is not eligible for reissue until the outstanding balance owed to the USB is satisfied If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]