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Complaint: [redacted] I am rejecting this response because: We have yet to receive a satisfactory offer from this fraudulent company Regards, [redacted] ***

October 21, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your investment accounts with USAA I regret any frustration or inconvenience this caused Thank you for speaking with [redacted] , who conferenced in the automated phone tree to ensure you could get through without repeatedly having to verify your identity Safeguarding the security of our members’ information is critical to our business, and we have processes in place to help guard against potential identity theft and fraud, so you are unable to bypass any verification process If you have any other questions or concerns, Mr [redacted] remains available to assist you We appreciate the opportunity to reply to you Sincerely, [redacted]

March 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] I am responding to your request to remove your personal information from our recordsI regret any concern this matter may have caused you Because USAA is a membership-based company, it is necessary for us to obtain certain personal information to help determine if an individual meets our membership eligibility guidelinesOnce information is provided for business purposes, it becomes part of our business records, and we are required to retain that information in accordance with our retention guidelines [redacted] , of our staff, was unsuccessful in her attempts to speak with youHowever, she has taken the appropriate action to ensure your telephone number has been removed from our systemWe have updated our records so that marketing materials will not be sent to youPlease note that you may receive USAA mailings within the next four to six weeks as marketing pieces are usually scheduled and prepared prior to the actual mail dates Mr [redacted] please know that safeguarding your personal information remains our top priorityWe appreciate you giving us an opportunity to explain our position and allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Unfortunately, I have to continue to reject the response from USAA until the bill is paid in full so that the Revdex.com complaint is not closedI do appreciate the recent response from your company; however, it would not have happened had it not been for Revdex.comBased on the facts, it appears USAA is doing everything it can to "drag it's feet" and not live up to its obligation to pay the billPlease expedite the review process on your end and settle this claim with the rental car company as soon as possible The loss of use charge by the rental company would not have been incurred had it not been for your driver hitting my vehicle which was carrying my family, including my year old daughter and pregnant wifePlease do the right thing and help my family resolve this issue as quickly as possible Regards, [redacted] ***

January 19, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs [redacted] : I am responding to your submission regarding your membership eligibility with USAA USAA operates as a membership organization Membership is open to current and former military with a discharge type of “honorable,” and to their current and former dependents, including adult children and ex-spouses In order for a child to be eligible for membership, the parent must have joined USAA Our records indicate that on April 3, 2013, USAA profiles were established for both yourself and Mr [redacted] , but membership was not established at that time On March 5, 2016, military details were added online to Mr [redacted] ’s USAA profile This update qualified your family as eligible for membership, and soon after, property and casualty policies were issued along with bank products On September 5, 2017, an internal request was submitted to review eligibility for Mr [redacted] ; the dates of military service (1938-1972) did not correspond with Mr [redacted] ’s birth year, as sixteen of those military service years occurred prior to Clearly, the information provided does not reflect military service records for Mr [redacted] Mr [redacted] is not eligible for USAA membership based on the military information provided Membership cannot be extended unless either yourself or Mr [redacted] can provide additional information clarifying how your family is eligible To maintain our status as membership insurers, we are required to apply our membership criteria in a uniform and consistent manner; therefore, we cannot grant an exceptionWe appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I dont want to accept it because the complaint has not been resolved yetWhat is the next step I have to do? Regards, [redacted]

Sergeant [redacted] USA (Ret.)Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your second submission regarding a refund from your external bankThank you for speaking with [redacted] ***, of our staff, and confirming that your external bank indicated they have not processed the payment to USAA and are working to resolve the issue As Mr [redacted] advised, he remains your point of contact until this matter is concludedWe appreciate the opportunity to review your concerns again and respond Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Speaking with my [redacted] of Nationwide, she that called NMAC my lean holder to get the payoff balance and pay for the car but they stated that they received a check for the payoff balance of my car on July 12, After the effort to stop payment on this check from USAA, I guess unfortunately it had been too late, as they have already received and cashed this checkNot to mention a check that was never authorized by meI was returning back to my original insurance because they offered me more than what was offered by USAAWith all fairness, I would like the same amount of compensation that was offered thru my insurance Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: How is it possible to pay for three months and I had the car for only two, no one has been able to tell me why.f Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:They did send an email stating that my tax documents were located in the document folder in my account on January Over the course of the next few weeks they also sent me other emails stating the same for other tax documents they were required to submit They failed to actually post the tax documents from the Jan email to the document section as stated in the email It wasn't until the day after I filed my taxes that I noticed this failure because I believed I had filed all the documents they had submitted because they told me via email they had submitted them After calling USAA and requesting if they had the documents they said they did and that's when they said we don't know why they weren't posted and then posted them on Feb, they also said, "not to worry because we have sent them to the government." USAA stated they told me in an email to the effect they took care of all the proper administration leading me to believe all the documents were located in their document holder until I had to find out for myself the documents weren't all there and they missed my 1099Q's forcing me to call USAA in order to get USAA to actually post them Another one of USAA's failures has cost me time; much needed time at home with my family Their lack of detail is not a surprise Simply put they failed to mention they didn't post the actual documents until I asked for them on Feb to the location they mentioned in their Jan email If they took the time to look at the dates they would have noticed and a simple apology would have been great Thank you Revdex.com for taking the time out to look out for us the way USAA claims they do Regards, [redacted]

Complaint: I am rejecting this response because: Although they explained to me that they did not disclose all of the payment amounts that mysteriously were accrued, that is still not rightYou cannot tell a person specifically they can expect to pay an x dollar amount, and then change that amount without expressly talking to that personYou do not get to raise a person's monthly amount and then just expect them to get in line with your programThe fact remains, theydid not explain from the beginning (when specifically asked) what all!! of the charges will be on the first paymentI would have thought in a conversation that took over an hour, that when specifically asked, it would have been ample time to state these are your payments, and unless you do this, this will increaseThat part of the conversation never took placeThis company had ample time to contact me personally that my payments will increase from $(which is what I was expressly explained) to $(the change amount is something close)You cannot change a person's monthly amount without speaking to a personWe had a verbal agreement, their representative expressly explained to me (because I asked specifically) that my first payment would be $They cannot just change that amount and not speak to me about itThey should have contacted me the next day! Explained everything to me, including this phantom Ky state charge, and how I needed to make the first payment in order for me to get the month payment premiumThis was NOT told to me.I asked about making a down payment, I was told by their representative that I did not need tooI asked about what my first payment will be, I was told $period! If I had not asked about all of the above, then all of this would be a wasted exerciseMake no mistake, they are not interested in resolving this, their bullying tactic of calling me and demanding that I just move forward was not going to flyYou cannot change someone's payment without expressly and verbally getting in contact with that personIf they had contacted me the next day, the next week....whatever I would have told them to forget it, and found a more reasonable amount Regards, [redacted]

May 4, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your daughter’s December 14, 2016, automobile claim Thank you for speaking with [redacted] , of our staff, who discussed your concerns I hope that your conversation with Mr [redacted] reassured you that your satisfaction is important to us If you have additional questions, Mr [redacted] remains available to assist you (***) ***-***, Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:To whom it may concernI originally submitted a complaint regarding USAAs refusal to pay for their client hitting my carUSAA responded via Revdex.com stating they would infact pay, however months later they are still refusing to pay fair value.I resubmitted a complaint and it was immediately closed by Sherri Brauer who stated, in the message, that I may respondThere was no mechanism to respond Please re-open either or both complaints as USAA still continues to refuse paymentThank you Regards, [redacted]

August 20, [redacted] Dear Mrs***- [redacted] : I am responding to your submission regarding your joint deposit account with the USAA Federal Savings BankThank you for speaking with [redacted] , of our staff, about your concernsFollowing a thorough review of the account activity, Mr [redacted] was able to advise you how we confirmed your son, the joint account holder, willingly participated in the activityAs such, both you and your son remain responsible for the negative balanceShould you have any further questions, Mr [redacted] remains available to assist you, and he can be reached at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

Ms [redacted] Complaint ID #: > [redacted] Dear Ms [redacted] : I am responding to your submission regarding your request for a secured credit card account from the USAA Federal Savings Bank (FSB) Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB)We responded to the CFPB on June 24, Thank you for the opportunity to reply Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

October 27, Sergeant [redacted] ***, USA Complaint ID #: [redacted] Dear Sergeant ***: I am responding to your submission regarding your change in rank related to your automobile policy premiums [redacted] ***, of our staff, completed a thorough review of your accountHe confirmed that the change in your rank, company placement, policy adjustments, and rating factors led to a decrease in affected your premiumMr [redacted] was unable to identify an instance in which you notified us of your change in rankTherefore, we must respectfully decline your request to back date the change and provide any resulting credit Sergeant ***, we appreciate you allowing us to reply to youShould you have any further questions, Mr [redacted] remains available and can be reached at (***) ***- [redacted] or (800) ***-***, Extension *** Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: USAA may have call but thye did not leave a voice-mail, and the letter they sent came on or after 8/16/ If they want to contact me, please try again, and leave mesage with tel number At work I cannot personal answer calls at any time Regards, [redacted]

October 23, [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your homeowners policyOur employees are expected to be helpful and efficient when assisting our members, and I regret that this was not your experienceYour situation was shared with our management team as we are always seeking ways to improve how we do businessThank you for speaking with [redacted] , of our staff, who addressed your concerns about the Impact Resistant Roof Discount for your Texas homeowners policy and advised you of the reasons we are unable to backdate the discount to June We thoroughly reviewed your account and confirmed that the premium discount was applied appropriatelyIt is important to know that USAA acts in accordance with all regulations as well as with our core values of service, loyalty, honestly, and integrityIf you have further questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to youSincerely, [redacted]

October 21, [redacted] Dear Mr [redacted] : I am responding to your second submission regarding your automobile insurance policyOur records indicate that we mailed you a response dated October 8, 2015, addressing your concerns and subsequently, you spoke with [redacted] , of our staff, and confirmed that the matter was resolvedShould you need further assistance with your automobile policy, [redacted] Perales, of our staff, remains available to assist you and can be reached at [redacted] We appreciate the opportunity to review your concerns againSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: USAA made no attempt to apologize for closing the account after sending an email and then mailing a check during holiday season which took three weeks to get to me They continue to insist that the electronic agreement covers their actions which it does notThe underwriting of the brokerage account is not consistent with the wording of the electronic communication agreement This is plainly clear in the attachments providedLastly, I have asked for records of proof showing the communication was sent via email This should be SMTP logs USAA is not even providing actual proof, they are simply making statements without providing evidence of their claims They have not shown where I signed the brokerage agreement as well Regards, [redacted]