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Complaint: [redacted] I am rejecting this response because:Matter not resolvedTo USAAAccident was No7thClaim # [redacted] I have no car and a BB&T loan not paid offI want this resolved and to paid for a down payment on a car!You go months without a caHow much and how long would they pay for a rental? This is unbelievable!!!! Regards, [redacted] ***

April 17, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] I am responding to your submission regarding your auto claim Thank you for speaking with [redacted] of our staff, about the claimIf you have additional questions, MsFlores remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

[redacted] I am responding to your submission regarding your March 13, 2016, homeowners claim Our records confirm that you filed an inquiry with the [redacted] State Office of the Insurance Commissioner (OIC) We will respond to the [redacted] State OIC accordingly Thank you for the opportunity to reply Sincerely, [redacted]

November 22, Mrs [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding the annual percentage rate (APR) offered by the USAA Federal Savings Bank (FSB) following your auto loan approval [redacted] ***, of our staff, was unsuccessful in reaching you to discuss your concerns Nonetheless, Ms [redacted] reviewed your loan application and noted that you did not accept the preselected offer extended to you on usaa.com Please note that this offer expires on January 13, If you wish to take advantage of the advertised APR, you would need to submit a new application using the offer Otherwise, you still remain eligible to receive an additional APR discount when using the USAA Car Buying Service Your credit score is just one of the factors USAA considers from your overall credit profile; some factors that may affect your ability to get the best APR are payment history, number of credit inquiries, utilization of revolving accounts, and recent account openings The FSB acts in accordance with all applicable banking guidelines and with our core values of service, loyalty, honesty, and integrity, and we reject any allegation of wrongdoing Ms [redacted] remains available to assist you should you have additional questions We appreciate you allowing us to reply to you Sincerely, [redacted]

May 4, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your March 30, 2017, automobile claim Between April and April 20, 2017, two checks were mailed to the repair facility, following supplemental appraisals of your vehicleOn April 21, 2017, you spoke with your adjuster and advised that the repair facility would not release your vehicle until they received payment in fullOn April 24, 2017, after confirming that both of the previously issued payments were canceled, the adjuster sent a single check overnight to the repair facilityA detailed review of your claim did not identify any service delaysIn addition, your automobile policy does not provide rental reimbursement coverage, and we are unable to grant your request for reimbursement of any rental expenses incurred [redacted] , of our Claims staff, was unsuccessful in reaching you to discuss your concerns; however, your feedback has been shared with the appropriate partiesIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meInasmuch as the repair has not been completed at this point I consider the acceptance conditionalMy belief is that the Revdex.com's intervention is the reason for action of the insurance company and absent that the person that called to inform me the claim was denied assumed I would accept his denial and take care of the repair myself I appreciate Revdex.com's help in this regard and hope for satisfactory resolution Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I am rejecting your response because I received an E - mail stating that UPS dispost service is no longer availableDue to not having the proper frund proctectionI am not reasonable for the overdraft and checks in that account I didn't even receive a debt cardI like for you to send me the proper DOCMENTS for me to obtain a lawyer

March 9, Mr [redacted] Complaint ID # [redacted] Dear Mr***: I am responding to your submission regarding your insurance billing Thank you for speaking with [redacted] , of our staff, who confirmed you regained access to your account on March 1, 2017, and were able to submit a paymentIf you have additional questions or require further assistance, MrKristek remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

September 29, [redacted] Dear MsBussey: I am responding to your submission regarding your automobile policy premium refundI apologize for any frustration you experienced as we strive to provide quality service to our entire membershipOur records confirm that your automobile policy was cancelled as you requested and that the refund of your policy premium was processed on September 14, Unfortunately, [redacted] , of our staff, was unsuccessful in her attempts to contact youIf you have any questions, she remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to youSincerely, Brian Crites

August 16, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your May 31, 2017, automobile property damage claim A review was conducted of the valuation of your vehicle, and the condition rating was change from good to very good, resulting in an increase to the actual cash value of your vehicle On August 15, 2017, our Claims staff left a telephone message for you and requested that you call back to discuss the revised valuation Please follow up with our Claims staff to resolve your claim We appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I'm still waiting for the car to be fixedNot sure if the approval from USAA takes so long as dealer told me they would call me schedule and the only call I got was that they will call me to scheduleThe accident happened a few weeks ago and aside from dearly having to do with this, the few occasions over my entire life that we were hit by others who were at faultthe parties insurance companies all handled repairs pretty fastNot in this caseSince nothing has been done other then after attempts USAA employee finally answer a call AFTER I filed the Revdex.com complained, nothing else has been done Regards, [redacted] ***

March 20, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your auto claimI regret the frustration this situation caused you Thank you for speaking with [redacted] ***, of our staff, who continues to monitor your investigationIf you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

November 17, 2015Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your automobile loan experienceThank you for speaking with [redacted] , of our USAA Federal Savings Bank (FSB) staff, who thoroughly researched your concerns and determined that a system glitch caused the retirement income information from the automobile loan application you submitted on the USAA Mobile App to not be considered when the application was evaluated As such, we have submitted a request to the credit reporting agencies to have the inquiry removed, and we are working to rectify the system issue We ask that you allow up to days for this credit update to appear It is important to note that the FSB acts in accordance with our core values of service, loyalty, honesty, and integrity While we recognize that an inadvertent error occurred, we reject your allegations of discrimination Should you have any additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to research this matter and reply to you Sincerely, [redacted]

December 7, Master Sergeant [redacted] * [redacted] , USMCComplaint ID #: [redacted] Dear Master Sergeant [redacted] : I am responding to your submission regarding the July 9, 2017, auto claim [redacted] ***, of our staff, spoke with you briefly to advise that your concerns were being researched However, Mr [redacted] was unsuccessful in reaching you to deliver a resolution following his review of the claimMr [redacted] found no new information that would warrant a change in the coverage decision previously communicated to you If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory I am glad to hear they provided coaching, however its unprofessional to tell someone you did something and fail to follow through Furthermore, their half hearted response is the reason I believe they aren't the company they once were; it is clear to me they started caring about their customers as far as it benefits themselves Regards, [redacted]

February 17, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your recent insurance billing experience I apologize for any frustration this matter may have caused Thank you for speaking with [redacted] , of our staff, who explained that your account was past due, which caused the late fees in questionAs a courtesy, Ms [redacted] waived the late fee when you made your payment and advised the credit would appear on the next statement She also explained that the increase was due to a rate revision in your state Should you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

August 1, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your third submission regarding your automobile claimI regret any frustration this matter may have caused you Thank you for speaking with [redacted] ***, of our staff, who confirmed that we are awaiting the findings from the final tear down to determine if a there will be a change in our coverage decision However, without any evidence of water damage in the engine, the damage to your vehicle is not covered at this time We appreciate the opportunity to reply Sincerely, [redacted]

May 18, Technical Sergeant [redacted] , ANG Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your USAA Platinum MasterCard®We apologize for any inconvenience this may have caused youThank you for bringing this matter to our attentionI understand that Vanessa Hernandez, of our staff, reviewed your account and confirmed via email that your credit card account was eligible for reinstatementAlthough you declined the offer, we have shared your experience with appropriate areaMs [redacted] remains available to address any questions you may have and can be reached at [redacted] or [redacted] ***We appreciate you allowing us to reply to youSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

March 13, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] I am responding to your third submission regarding your automobile insurance policy and claims A review of your claims history indicates the losses were either withdrawn, paid, or awaiting cooperation for continued handlingThe February 13, 2017, claim remains unpaid as we have not received documentation necessary to proceed with the handling To date your policy has an outstanding balance of $1,Our records indicate that you disputed the non-payment cancellation (NPC) on February 13, 2018; however, the NPC was upheld and the policy was canceled accordingly You have not presented any new or addition information that would warrant a change in our positionWe consider this matter closed Sincerely, [redacted]

May 27, Staff Sergeant [redacted] , ANG (Ret.) Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your submission regarding your February 8, 2016, automobile claim A rental car was provided for your use pending an inspection of your vehicle The inspection noted multiple impacts to the right front wheel and damage to the rear bumper and tail light that were inconsistent with the vehicle going into a ditch USAA advised you we would no longer pay for the rental car once it was determined that the damage was not the result of negligent servicing by our roadside assistance vendor However, we have addressed your concerns regarding the inspection process with the appropriate parties [redacted] , of our staff, thoroughly reviewed your claim, confirmed the damages were inconsistent with the impact reported, and determined no evidence suggests that a tire became dislodged from the vehicle Although we regret any inconvenience you experienced as a result of this matter, we must respectfully decline your request to reimburse you for additional rental car fees and towing expenses If you have any other questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]