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Source Adult Video Reviews (2712)

January 19, Master Chief Petty Officer [redacted] , USN (Ret.) Complaint ID #: [redacted] Dear Master Chief [redacted] : I am responding to your submission regarding the profile created and the credit card application submitted in your name at USAA Our records indicate one credit card application was received in your name on December 1, 2012, referred for review, and declined due to fraud No card was issued On December 6, 2012, restrictions were placed on your profile to prevent any potential loss to you and USAA Thank you for speaking with Adrian Gonzalez, of our staff, who confirmed your application was declined at the outset and discussed the documentation you provided As you requested, the restrictions on your profile will remain We regret any frustration this ***er has caused you Please know we are addressing this issue to prevent any future recurrence We appreciate you allowing us to reply to you Sincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC Other bank products are issued and serviced by USAA Federal Savings Bank

April 17, Commander [redacted] , USN Complaint ID #: [redacted] Dear Commander [redacted] : I am responding to your submission regarding your automobile claimI regret the frustration and inconvenience this situation caused you Thank you for speaking with [redacted] of our staff Please know that the use of third party vendors was to avoid a delay in handling our member’s claims after a catastropheIf you have additional questions on this matter, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

July 9, [redacted] Dear [redacted] ***: I am responding to your submission regarding the handling of your automobile hail claimsPlease know that our employees are expected to be courteous and professional when speaking with our members, and I regret if this was not your experienceThank you for discussing your concerns with [redacted] ***, of our staff, who confirmed that you had a $deductible for each claim that you filedOur records indicate that you had comprehensive coverage for your vehicles but you changed the deductibles and provided an inaccurate date of lossThis act violated one of the conditions of your policy; therefore, your claims were deniedUSAA has adopted a policy that affects members who do not meet certain obligations with usTo the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with members who have misrepresented facts to USAAAs a result, we have exercised our right to discontinue doing business with youIt is important to know that we follow all regulations and adhere to our core values of service, loyalty, honesty, and integrity, and we respectfully disagree with your allegations of wrongdoingShould you have any further questions, Ms [redacted] remains available to assist you and can be reached at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

March 23, Staff Sergeant [redacted] L [redacted] , USA Complaint ID #: [redacted] Dear Staff Sergeant [redacted] : I am responding to your fourth submission regarding your automobile claim The information you are requesting cannot be provided through the Revdex.com due to privacy laws within your stateIf you wish to continue the discussion on this matter, we recommend you submit an inquiry to your state’s Department of Insurance as they are the Regulatory Agency that oversees our Property and Casualty productsHowever, at this time, no new information has been presented that would warrant a change in our positionWhile we recognize that you disagree, we feel confident that the correct decision has been made, and we consider this matter closed Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: First, Rose, you like many USAA representatives I spoke to about this whole issue deflected the real problems 'wonderfully' My complaint was never the timeline to recover my vehicles USAA paid a crooked shop ran by thugs to steal In fact, to this day, I have several hundred dollars missing from my vehicles all because USAA broke a verbal promise to allow me access to the loan modification process Turns out, USAA doesn't have to keep their word to members AND I have recorded conversations to prove it I'm not the only one who has had this happen Do a google search and find out for yourself.But you like [redacted] or [redacted] care little about fact, just your skewed reality For you to bring this 'offer' into this conversation shows how classless you really are That USAA allows you and others to treat former and current military members like this is truly amazing Hope you enjoy working with a crooked company that cares solely about the bottomline and nothing more If you did care about more than the bottomline, you'd realize how USAA screwed up and broke a promise that resulted in destroying a year relationship No problem..I'll take my at one time accounts elsewhere [redacted] ***

February 23, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your automobile claim Our employees are expected to respond to claims correspondence in a timely manner, and I regret if this was not your experience Thank you for speaking with [redacted] ***, of our staff, who accommodated your request I hope that your conversation with Mr [redacted] reassured you that your satisfaction is important to us If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

February 6, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your October 22, 2017, automobile claim Thank you for speaking with [redacted] , of our staff, who explained that the liability decision was adjusted and your bodily injury claim is being evaluated We regret any frustration you may have experienced, and your feedback was shared with the appropriate areas If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted] ***

October 11, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your escrow refund check from your mortgage servicer I regret any frustration this has causedThank you for speaking with [redacted] , of our staff, who explained he contacted NationStar Mortgage and an escrow analysis was completed His research shows that an escrow surplus of $was discovered and will be disbursed to you within business days Furthermore, it was determined that the prior mortgage servicer was not collecting enough for escrow disbursals The most recent disbursal totaled $4,450.89, which equaled $per month and DMI was collecting $per month The new escrow analysis, effective October 1, 2016, will increase the escrow payment from $to $370.91, and the subsequent payment amount from $to $ If you have any additional questions, Mr [redacted] remains available to assist youWe appreciate the opportunity to respond Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] called me during work hoursI can't answer during work hours and I don't see any point in wasting time speaking to USAA over the phone It's extremely frustratingI asked her to send everything in writing I listened to her message and responded to [redacted] by emailRather than wasting anymore time with this unethical company, I am taking the amount and taking my business elsewhere USAA and the vendor they use to value totaled vehicles, CCC Information Services, have a history of undervaluing vehicles and leaving insureds unwholeThe difference is not enough to warrant hiring a lawyer because the attorney fees will wipe it out and Class action lawsuits take a lot of timeUSAA knows thisMaybe the better way is to go through the Texas legislature Regards,

October 11, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your recent automobile claim Thank you for speaking with [redacted] , of our staff, who discussed your concerns I am sorry to hear about the frustration you recently experienced as we strive to provide quality claims serviceOur employees are expected to be courteous and informative and to handle claims in a timely manner Coaching has been provided to those involved to ensure others do not have a similar experience Our records indicate that your rental car has been extended and that Ms [redacted] would be monitoring your claim for ongoing repair If you have additional questions, Ms [redacted] remains available to assist you and can be reached at [redacted] or*** [redacted] , Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted]

February 3, [redacted] Complaint ID #: [redacted] Dear [redacted] I am responding to your submission regarding your auto loan with the USAA Federal Savings Bank (FSB)We appreciate you speaking with [redacted] , of our FSB staff, about your concernsIt is important to note that the USAA Federal Savings Bank (FSB) complies with all banking regulations and acts in accordance with our core values of service, loyalty, honesty, and integrityAs Mr [redacted] advised, the FSB is accurately reporting your loan payment history to the consumer reporting agenciesTherefore, we must respectfully decline your request to make any changes to the account reportingIf you have any additional questions, Mr [redacted] remains available and can be reached at [redacted] Thank you for allowing us to reply to youSincerely, [redacted]

[redacted] Dear MrRodriguez: I am responding to your submission regarding your March 6, 2016, roadside assistance claim Thank you for speaking with [redacted] ***, of our staff, who advised your request for payment for the damage to your vehicle was being reviewed Ms [redacted] worked with our roadside assistance partner who has agreed to pay for the repairs to your vehicle I hope that your conversation with Ms [redacted] reassured you that your satisfaction is important to us If you have additional questions, Ms [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

October 17, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your USAA Savings Bank Secured Platinum Visa card I regret any inconvenience this has caused youThank you for speaking with [redacted] [redacted] , of our staff, about your concerns As she explained each payment is assessed independently; therefore, hold times will vary I understand that she advised you since the payment was made from an external account, the payment is more likely to have a hold on it If you have additional questions, Ms [redacted] remains available to assist you We appreciate the opportunity to look into this matter and respond to you Sincerely, [redacted] Credit Cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

October 20, [redacted] Dear [redacted] : I am responding to your submission regarding the March 3, 2015, automobile claimI apologize for any frustration or inconvenience you experienced as a result of this matterWhen we discover that matters have not been handled to a member’s satisfaction, we appreciate the opportunity to review our actions and to work towards a solution, as you allowed us to doI understand that you were waiting to settle the total loss of your Honda until after the trailer settlement was resolvedOur records confirm that payment for your trailer was issued on October 8, 2015, in the amount of $ [redacted] , of our staff, was unsuccessful in her attempts to contact youPlease call Ms [redacted] at your earliest convenience to discuss the documents needed to process your claim for the HondaShe can be reached at (210) 531-USAA (8722) or (800) 531-8722, Extension Thank you for allowing us to reply to youSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: It does not address my concernI understand if they cannot respond until after the Department of Insurance inquiry is handled first so I will wait until that is addressedWhen it is addressed I will follow up on here Regards, [redacted]

June 2, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] I am responding to your submission regarding the handling of your automobile claim [redacted] , of our staff, completed a thorough review of your claim and confirmed that on May 17, 2017, we issued $1, total for damages to your vehicle and the rental carPlease know that USAA employees act in accordance with our core values of service, loyalty, honesty, and integrity, and your allegations of verbal abuse are unfounded If you have additional questions, Mr [redacted] can be reached at (***) ***- [redacted] or (**0) ***-***, Extension *** We appreciate you allowing us to reply to you Sincerely, [redacted] ***

February 5, [redacted] Complaint ID #: [redacted] Dear [redacted] : I am responding to your second submission regarding your automobile insurance policyI appreciate you allowing [redacted] , of our staff, to explain to you that one of your scheduled payments was returned unpaid and that it was subsequently resubmitted by your external bankIn addition, our records show that one fee was charged to your policy for the returned payment and that it was waived as a courtesy [redacted] , thank you for allowing us to review this matter and respond to youSincerely, [redacted]

February 26, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your USAA Federal Savings Bank (FSB) checking account The FSB handles all deposits in accordance with the FSB’s Depository Agreement and Disclosures (DAD), which is provided when an account is opened and is available on usaa.com The DAD indicates, “If FSB suspects that irregular, unauthorized, or unlawful activities may be involved with your account, FSB may “ [redacted] ” (or place a hold on) the balance in your account and in other FSB accounts, without any liability to you, pending an investigation of such suspected activities.” We thoroughly reviewed your account and determined that you remain liable for the account activity and negative account balance Please know that your situation does not fall within the protections of the Federal Deposit Insurance Corporation The FSB follows all applicable federal regulations and acts in accordance with our core values of service, loyalty, honesty, and integrity In keeping with the company’s core values and our commitment to the membership as a whole, USAA has adopted a policy that affects members who do not meet certain obligations with usTo the extent allowed by law, our business policy prohibits USAA and our affiliates from doing business with a member who has engaged in fraudulent activity and caused USAA to suffer a financial loss [redacted] , of our staff, was unable to reach you to discuss the matter; however, she remains available to assist you if you have additional questions We appreciate you allowing us to reply to you Sincerely, [redacted]

August 9, Mr [redacted] * [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your June 27, 2016, automobile claim Thank you for speaking with [redacted] , of our staff, regarding your concerns I understand that you accepted the settlement for the total loss and have received paymentIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because [redacted] is not requesting the proper documents and she knows this Roxanne does not care about customers, or the vetsShe is not looking deep enough or asking the correct questionsBut it’s all goodShe’s the one that has to sleep with her work ethicsNot meWe are going at this another angle And the gentleman was very helpful Regards, [redacted]

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