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June 22, Sergeant First Class [redacted] , USA Complaint ID #: [redacted] Dear Sergeant [redacted] : I am responding to your second submission regarding your Valuable Personal Property PolicyWe responded to your complaint on June While we recognize that you disagree with the outcome, we feel confident that the correct decision has been madeWe appreciate the opportunity to review your concerns again; however, we consider this matter closedSincerely, [redacted] ***

February 27, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your homeowners claim We regret any frustration or inconvenience you experienced Thank you for speaking with [redacted] , of our staff, who addressed your concerns with your claim I hope that your conversation with Ms [redacted] reassured you that your satisfaction is important to us If you have additional questions, Ms [redacted] remains available to assist you We appreciate you bringing this to our attention and allowing us to reply to you Sincerely, [redacted]

April 9, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your auto claimThank you for speaking with [redacted] , of our staff, who reviewed your claim, discussed your deductible, and referred your feedback to the appropriate areasWe regret any frustration you may have experienced Mr [redacted] remains available should you have any further questions We appreciate you allowing us to reply to you Sincerely, [redacted] ***

October 7, Constructionman [redacted] ***, USNComplaint ID #: [redacted] Dear Constructionman ***: I am responding to your submission regarding your automobile claimThank you for speaking with [redacted] , of our staff, who confirmed a supplement for the additional repairs was issued and that the repairs have been completed Mr [redacted] verified you do not have rental reimbursement coverage on your policy; therefore, a rental car was not provided While we regret any frustration or inconvenience you experienced as a result of this matter, we respectfully decline your request for monetary compensation Please know that USAA acts in accordance with our core values of service, loyalty, honesty, and integrity, and we strongly decline any allegations of wrongdoing We appreciate you allowing us to reply to you Should you have any questions, Mr [redacted] remains available to assist youSincerely, [redacted] ***

November 25, Mr [redacted] ***Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding the September 30, 2016, automobile claimIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policy I understand you spoke with [redacted] , of our staff, who confirmed the rental and towing were arranged before the coverage questions were found As he explained, the claim is still under investigation by the Special Investigations Unit (SIU), and he will monitor the claim until the SIU investigation is complete If you have additional questions, Mr [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted] ***

November 9, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding the cancellation of your auto insurance policy [redacted] , of our staff, was unsuccessful in reaching you to discuss your concerns Nonetheless, Ms [redacted] reviewed the call recording from October 12, 2017, and confirmed that the representative advised you that your payment was due by October 18, 2017, to avoid cancellation Furthermore, the representative did not promise to send a revised statement or to waive any of the late fees assessed Your policy currently reflects an outstanding balance for coverage provided to you through the date of cancellation; this amount can be viewed at usaa.com If you have additional questions, Ms [redacted] remains available to assist youWe appreciate you allowing us to reply to you Sincerely, [redacted]

January 25, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your automobile insurance claim We have been in contact with [redacted] regarding the loss of use portion of the claim Once our review of the documentation is complete, if we deem a reimbursement is warranted, we will proceed accordinglyThanks for allowing us to respondSincerely, [redacted]

August 29, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your submission regarding your homeowners insurance refund and I regret any frustration this may have caused Thank you for speaking with [redacted] , of our staff, who discussed your concernsMs [redacted] confirmed that you have received the refund of premium In additional, coaching was provided to those involved to ensure other members do not have a similar experience If you have additional questions, MsJohnson remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

July 20, Mrs [redacted] * [redacted] Complaint ID #: [redacted] Dear Mrs***: I am responding to your submission regarding your accounts with the USAA Federal Savings Bank (FSB)We have previously addressed this in submissions from Mr***In accordance with the USAA Depository Agreement and Disclosures, which is provided to all account holders at account inception, the FSB may close your account at any time without advance noticeLikewise, the FSB credit card accounts are governed by the USAA Credit Card Agreement (Agreement) that is given to cardholders at the time the account is establishedThe Agreement states that the FSB may close or suspend an account at any time without prior notice [redacted] , of our staff, attempted to reach Mr [redacted] to discuss thisShe validated that your account access was restricted in accordance with our business policy; that your credit card account was revoked; and that notification was mailed to you on June 1, 2016, indicating your deposit accounts would be closed on July 1, In addition, your debit cards are active and available for your use until July 1, If you would like to close the remaining accounts sooner or need assistance with other existing USAA accounts, our representatives are available by phone, regular mail, or faxMrs***, the FSB complies with all banking regulations and with our core values of service, loyalty, honesty, and integrityWe strongly disagree with your allegations of wrongdoing and respectfully decline to restore your account accessMs [redacted] is available to assist you and can be reached at [redacted] or [redacted] , Extension ***Thank you for allowing us to reply to youSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDICOther bank products are issued and serviced by USAA Federal Savings Bank

Complaint: [redacted] I am rejecting this response because: USAA should not use Arm Forces Veterans as a selling point because they do not serve veterans best interest ! Their apology is not accepted because of the way USAA handle this serious issue !! Regards, [redacted] ***

October 6, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your second submission regarding USAA credit card offers being addressed and sent to Mrs [redacted] I am sorry for the difficulty you experienced in attempting to reach [redacted] of our staffI understand that you spoke with Ms [redacted] on September 25, 2015, and that your requested updates to your marketing preferences were completedWe ask that you allow six weeks for all mailings to stop, as our mailing lists are often created weeks in advanceWe appreciate the opportunity to review your concerns againSincerely, [redacted] Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank, both Member FDIC

Complaint: [redacted] I am rejecting this response because:The situation has not been resolved.They did send an updated amount of $9603.65, which allows me to keep the car and have it repaired, but have canceled my rent car before I have received the check and given me no expectation on a date that the check would be receivedI am forced to accept the $and keep my car per the attached since they refuse to repair it I accept that this has been resolved when my rental car is extended to the date the check is receivedI use my car for business every single day USAA is causing me unbelievable stress and hardship Regards, [redacted]

February 19, [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your automobile claimI regret any frustration and inconvenience you may have experiencedIn the event of a loss, we are responsible for making decisions in accordance with the terms, conditions, and limitations of our policyI understand that Ginger Wolfshohl, of our staff, has discussed the claim with you and advised that she has requested additional information to complete her reviewOnce her review is concluded, she will be in contact with youMsWolfshohl remains available should you have any questionsWe appreciate you allowing us to reply to youSincerely, [redacted]

December 8, 2015Ms [redacted] * [redacted] Complaint ID #: [redacted] Dear Ms [redacted] :This is in response to your submission Our records confirm that you filed an inquiry with the Consumer Financial Protection Bureau (CFPB) We will respond to the CFPB accordingly.Thank you for the opportunity to reply.Sincerely, [redacted]

January 13, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your submission regarding your automobile policy premiumWe regret any frustration you experienced as we strive to provide quality serviceThank you for speaking with [redacted] ***, of our staff, regarding the billing of your policyOur analysis indicated the premium for your Chevrolet Impala is accurate for coverage period October 7, to December 16, 2015, which included payments and adjustmentsPlease know that we adhere to our core values of service, loyalty, honesty, and integrity, and we strongly reject your allegations of improprietyShould you have any further questions, Mr [redacted] remains available to assist youThank you for allowing us to reply to youSincerely, [redacted]

September 19, Mr [redacted] Complaint ID #: [redacted] Dear Mr [redacted] : I am responding to your submission regarding your July 18, 2017, automobile claim and I regret any frustration this matter may have caused you Unfortunately, Alan Fulkerson, of our staff, was unsuccessful in his attempts to contact you to discuss your claim; however, he confirmed that we issued a check for the total loss of your vehicle on September 12, Mr [redacted] , our records indicate we successfully received emails from you on September 5, and September 8, USAA acts in accordance with our core values of service, loyalty, honesty, and integrity and we respectfully disagree with your allegations of unreturned phone call and wrongdoingIf you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply Sincerely, [redacted]

July 9, Ms [redacted] Complaint ID #: [redacted] Dear Ms***: I am responding to your second submission regarding your June 10, 2015, automobile claimOur records indicate that when your Pontiac Gwas initially added to your automobile policy in April 2015, you selected $comprehensive and collision coverage deductiblesConsistent with New York requirements, physical damage coverage was removed when the required inspection with photos was not completed within the specified time frameThank you for speaking with [redacted] , of our staff, who explained that once the inspection was subsequently completed, we added the physical damage coverage back to your policy with the same comprehensive and collision deductibles that were on the policy prior to the coverage suspensionAs Mr [redacted] advised, we believe that this matter was handled appropriatelyWe appreciate another opportunity to review your concerns and to clarify our positionSincerely, [redacted]

July 24, Mr [redacted] Complaint ID #: [redacted] Dear Mr***: I am responding to your second submission regarding your automobile loan with the USAA Federal Savings BankWe replied to your complaint on July 9, 2015, and advised that we would respond to the Attorney General of Washington about your concernsOur records confirm that you have since filed an inquiry with the Office of the Comptroller of the Currency (OCC)We responded to the Attorney General of Washington and to the OCC on July 24, We appreciate the opportunity to respond; however, we consider this matter closedSincerely, [redacted]

October 7, Ms [redacted] Complaint ID #: [redacted] Dear Ms [redacted] : I am responding to your submission regarding your membership security and I apologize for any frustration this matter may have caused Unfortunately, [redacted] , of our staff, was unsuccessful in his attempts to contact you by phone I regret that we did not meet your service expectations as we make every effort to ensure our members’ accounts are serviced and maintained efficiently and accurately Our research confirms that no fraud has taken place on your account; however, an opportunity was identified and coaching will be provided to ensure other members do not have a similar experience If you have additional questions, Mr [redacted] remains available to assist you We appreciate you allowing us to reply to you Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***