Dear [redacted] Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business indicates that my concern has been resolved by their office? This is not the case? The company has not honored the agreement we made when I purchased my membership? The company has tripled the dues amount promised when I enrolled? The company did contact my but refused to honor their agreement Regards, [redacted]
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr***, We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement purchased on 1/16/07, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? my phone number is [redacted] I currently work from 8- but I can answer if I'm not in a meetingI look foward to hearing from a Revdex.com representative? Regards, [redacted]
Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office?
Dear [redacted] Our records indicate that your concern has since been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate phone number where we may reach you.? We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that the local District Manager has attempted to contact you in follow up to the additional comments you provided to the Revdex.com. Unfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistanceSincerely,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe customer service rep I spoke to confirmed that employees giving out information are being retrained and/or reprimandedI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that the local General Manager has contacted you and resolved your concern. Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved After sending a separate letter via Certified Mail, The club contacted me directly and offered free months, but no guarantee that my dues will go back down by next yearI accepted the months free dues Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know Yours in Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The business indicates that my concern has been resolved by their office? This is not the case? The company has not honored the agreement we made when I purchased my membership? The company has tripled the dues amount promised when I enrolled? The company did contact my but refused to honor their agreement Regards, [redacted]
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr***, We have reviewed your additional comments filed with the Revdex.com regarding your Hour Fitness membership Pursuant to your membership agreement purchased on 1/16/07, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate We thank you for being a member and wish you continued success with your future fitness goals Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me? my phone number is [redacted] I currently work from 8- but I can answer if I'm not in a meetingI look foward to hearing from a Revdex.com representative? Regards, [redacted]
Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matter.? At your earliest convenience, please contact our office by calling the phone number provided in the? voice-mail left for you by our Member Care Specialist.We? look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office?
Dear [redacted] Our records indicate that your concern has since been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided does not have a voicemail optionAt your earliest convenience, please provide an alternate phone number where we may reach you.? We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that the local District Manager has attempted to contact you in follow up to the additional comments you provided to the Revdex.com. Unfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistanceSincerely,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meThe customer service rep I spoke to confirmed that employees giving out information are being retrained and/or reprimandedI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our office.? ? Should you have any questions, please let us know.? Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate
Dear [redacted] Our records indicate that the local General Manager has contacted you and resolved your concern. Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved After sending a separate letter via Certified Mail, The club contacted me directly and offered free months, but no guarantee that my dues will go back down by next yearI accepted the months free dues Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail We look forward to hearing from you soon Yours in Fitness,Hour Fitness Corporate
Dear Ms [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office