Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business agent and I determined that we had a difference of opinion on the business's ability to raise rates higher than 3% per year The agent I spoke to said that she couldn't do anything about it.I disagreed with their ability to raise rates at greater than 3% per annum, Given her contention that they couldn't do anything about it, there was not much left to continue talking to her about.That is where we left it, but I didn't believe that we had "resolved" my complaint when our call ended Regards, [redacted] ***
Dear [redacted] ,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We thank you in advance for your patience while resolving this matter and look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a call several weeks ago from the business's corporate office to resolve the issueThe person on the phone promised a refund of the money that I felt I had been overcharged within 3-days.However, I have been checking my credit card statements regularly and have yet to receive the sum promisedTherefore, I cannot consider this matter to be resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.S This complaint has been resolvedThank you for your consideration in this matter [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[l did not speak with the Manager and the issue was not resloved.]Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Dear MrKakavas,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your feedback and addressed your concernShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a rejection because we haven't reached an agreement yetI have been in communication with the local district manager, however they've been unable to grant me what I have requested.Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received ONE call/voicemail from ***, the manager at the [redacted] Super Sport (the day before I received the Revdex.com email) He did not leave a number to call back I called the next day (getting the number off the internet) When I spoke to him he said he was not calling regarding the Revdex.com complaint He said he was "just calling to check in" He asked if I tried the gym and if I've decided to pay to upgrade my membership I told him I am not interested in paying for an upgrade when I know my brother-in-law and sister were able to upgrade for free I told him I want my money back for this year's membership (since I have not been able to use the gym with my sister and brother-in-law, whom I always work out with) (My membership payment was due the beginning of January, after this dispute began.)He said he didn't think he could do anything about that but he would look into it He said he would call me back, possibly that night, with information or an update That was two days ago and I still have not heard back. I spoke to [redacted] before this interaction (a few weeks before)He told me that he could do nothing to help me I've been told from two different customer service representatives that the club manager could grant me access [redacted] has said several times that is it not trueBasically customer service points their finger to the club and the club points the finger at customer service No one will take responsibility and both parties claim they cannot do anything but the other facet of the company can I have no confidence that anyone at Hour Fitness cares that I have been a member for over years and have been treated unfairly I also have no confidence that they will do anything to remedy the situation. Regards, [redacted]
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have provided you with the appropriate contact information for assistance with your additional questions and concerns. Sincerely,Hour Fitness Corporate
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business agent and I determined that we had a difference of opinion on the business's ability to raise rates higher than 3% per year The agent I spoke to said that she couldn't do anything about it.I disagreed with their ability to raise rates at greater than 3% per annum, Given her contention that they couldn't do anything about it, there was not much left to continue talking to her about.That is where we left it, but I didn't believe that we had "resolved" my complaint when our call ended Regards, [redacted] ***
Dear [redacted] ,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We thank you in advance for your patience while resolving this matter and look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received a call several weeks ago from the business's corporate office to resolve the issueThe person on the phone promised a refund of the money that I felt I had been overcharged within 3-days.However, I have been checking my credit card statements regularly and have yet to receive the sum promisedTherefore, I cannot consider this matter to be resolved Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] P.S This complaint has been resolvedThank you for your consideration in this matter [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[l did not speak with the Manager and the issue was not resloved.]Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards, [redacted] ***
Dear MrKakavas,Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your feedback and addressed your concernShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is a rejection because we haven't reached an agreement yetI have been in communication with the local district manager, however they've been unable to grant me what I have requested.Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received ONE call/voicemail from ***, the manager at the [redacted] Super Sport (the day before I received the Revdex.com email) He did not leave a number to call back I called the next day (getting the number off the internet) When I spoke to him he said he was not calling regarding the Revdex.com complaint He said he was "just calling to check in" He asked if I tried the gym and if I've decided to pay to upgrade my membership I told him I am not interested in paying for an upgrade when I know my brother-in-law and sister were able to upgrade for free I told him I want my money back for this year's membership (since I have not been able to use the gym with my sister and brother-in-law, whom I always work out with) (My membership payment was due the beginning of January, after this dispute began.)He said he didn't think he could do anything about that but he would look into it He said he would call me back, possibly that night, with information or an update That was two days ago and I still have not heard back. I spoke to [redacted] before this interaction (a few weeks before)He told me that he could do nothing to help me I've been told from two different customer service representatives that the club manager could grant me access [redacted] has said several times that is it not trueBasically customer service points their finger to the club and the club points the finger at customer service No one will take responsibility and both parties claim they cannot do anything but the other facet of the company can I have no confidence that anyone at Hour Fitness cares that I have been a member for over years and have been treated unfairly I also have no confidence that they will do anything to remedy the situation. Regards, [redacted]
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have provided you with the appropriate contact information for assistance with your additional questions and concerns. Sincerely,Hour Fitness Corporate
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office