Dear [redacted] Our records indicate that we attempted to contact you by phone on 9/02/15, 9/09/15, 9/24/and again on 10/16/15. Voice-mails were left each time but we have not received a return phone call from you to date. It is important that we speak with you in order to successfully address your feedback and resolve this matterAt your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left by our Member Care Specialist. Sincerely,Hour Fitness Corporate Office
Dear [redacted] As previously stated, pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12-month renewal term immediately following the initial prepaid termWe hope that this brings some clarification to your concern, as well as the terms of the membership agreement that you purchased with Hour Fitness We are sorry that you are not satisfied with the resolution; however we feel that we have made a good faith effort in addressing your concern Yours in Fitness, Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for the list of the clubs I may use but the [redacted] club is not on the list and my husband is allowed to go there. Again, I feel that I am should have equal rights. I should have access to the same clubs my husband has as our membership agreements are nearly identical (although I pay more per month than he does).Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:They never called meI called them several times and no answerAs a matter of fact they need the contact American Express ASAP and resolve the matter.Second they need to send me a letter saying I owe them absolutely zero.The company I work for is still paying for my membership, so why are they charging me too?? Regards, [redacted] ***
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails and emails they have left for you in follow up to your concern We look forward to speaking with you soon. Promoting Health and Fitness, Hour Fitness Corporate
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern was resolved by the local Club Manager. Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did speak to the club manager and she said she could not do anything for me She stated my request could not be done by here and that I should contact the person who originally made me the offer When I told her the csstomer service person in corporate told me it was not possible to reach the person who made the commitment she said she could not help This is clearly a run around back and forth between people who all have no interest in fulfilling the offer I was made I also asked, when I spoke to the customer service representative, before I filed this complaint, who I could go to at a higher level and was told there is no one else I can speak with Clearly the only interest this firm has is in money and there is no interest in good customer relations My request would be of no cost to them but all they want is for me to pay to upgrade my membership.
Dear [redacted] Our records indicate that a copy of your membership agreement has been retrieved and reviewed by our officeA Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your agreement.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I received a call on the afternoon of Monday, the 26th of October from a Hour Fitness Representative at the Corporate OfficeShe identified herself as [redacted] and she stated the following to me:She stated the contract they said I signed was in fact garbled per my complaint and not enforceableIt was not the contract I signed originally along with my McCardle Guarantee dues certificate taken by Hour FitnessShe stated they were cancelling the contract due to it be garbledShe stated she saw I was an original member covered under the McCardle agreement and that my dues would now be frozen permanently at $She stated this was permanently for life and never to be raised againShe stated I would receive a refund of the $that Hour Charged me last September and it would be returned to my accountI have not received this refund [redacted] assured me that all of the above would be annotated here on the Revdex.com Website for me to print out for my recordsThat has not happened.None of the above has occurredWhen I receive a reply from Hour Fitness concurring with all of the above, I will then consider the matter closedUntil then, as far as I am concerned, this complaint remains open Regards, [redacted] ***
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that we attempted to contact you by phone on 9/02/15, 9/09/15, 9/24/and again on 10/16/15. Voice-mails were left each time but we have not received a return phone call from you to date. It is important that we speak with you in order to successfully address your feedback and resolve this matterAt your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left by our Member Care Specialist. Sincerely,Hour Fitness Corporate Office
Dear [redacted] As previously stated, pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12-month renewal term immediately following the initial prepaid termWe hope that this brings some clarification to your concern, as well as the terms of the membership agreement that you purchased with Hour Fitness We are sorry that you are not satisfied with the resolution; however we feel that we have made a good faith effort in addressing your concern Yours in Fitness, Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for the list of the clubs I may use but the [redacted] club is not on the list and my husband is allowed to go there. Again, I feel that I am should have equal rights. I should have access to the same clubs my husband has as our membership agreements are nearly identical (although I pay more per month than he does).Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:They never called meI called them several times and no answerAs a matter of fact they need the contact American Express ASAP and resolve the matter.Second they need to send me a letter saying I owe them absolutely zero.The company I work for is still paying for my membership, so why are they charging me too?? Regards, [redacted] ***
Dear [redacted] Our records indicate that the local Club Manager has contacted you in follow up to your feedback and resolved your concernShould you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails and emails they have left for you in follow up to your concern We look forward to speaking with you soon. Promoting Health and Fitness, Hour Fitness Corporate
Dear Ms [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Our records indicate that your concern was resolved by the local Club Manager. Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I did speak to the club manager and she said she could not do anything for me She stated my request could not be done by here and that I should contact the person who originally made me the offer When I told her the csstomer service person in corporate told me it was not possible to reach the person who made the commitment she said she could not help This is clearly a run around back and forth between people who all have no interest in fulfilling the offer I was made I also asked, when I spoke to the customer service representative, before I filed this complaint, who I could go to at a higher level and was told there is no one else I can speak with Clearly the only interest this firm has is in money and there is no interest in good customer relations My request would be of no cost to them but all they want is for me to pay to upgrade my membership.
Dear [redacted] Our records indicate that a copy of your membership agreement has been retrieved and reviewed by our officeA Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your agreement.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Ms [redacted] , New Roman",serifTimes New Roman""> Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voicemails for assistance We look forward to speaking with you soon! Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below I received a call on the afternoon of Monday, the 26th of October from a Hour Fitness Representative at the Corporate OfficeShe identified herself as [redacted] and she stated the following to me:She stated the contract they said I signed was in fact garbled per my complaint and not enforceableIt was not the contract I signed originally along with my McCardle Guarantee dues certificate taken by Hour FitnessShe stated they were cancelling the contract due to it be garbledShe stated she saw I was an original member covered under the McCardle agreement and that my dues would now be frozen permanently at $She stated this was permanently for life and never to be raised againShe stated I would receive a refund of the $that Hour Charged me last September and it would be returned to my accountI have not received this refund [redacted] assured me that all of the above would be annotated here on the Revdex.com Website for me to print out for my recordsThat has not happened.None of the above has occurredWhen I receive a reply from Hour Fitness concurring with all of the above, I will then consider the matter closedUntil then, as far as I am concerned, this complaint remains open Regards, [redacted] ***
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Dear Mr [redacted] , Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern Should you have any questions, please let us know Promoting Health and Fitness,Hour Fitness Corporate Office