Dear [redacted] Our records indicate that you were contacted by our office on 9/03/During your conversation with our Member Care Specialist, you were provided with further clarification regarding the annual fee related to the membership product you purchased on 3/10/Additionally, we addressed your feedback related to the poor service experience you encountered at the club ensuring that your comments would be passed along to the Club Manager so they may address the front desk staff Should you have any further questions or concerns, please let us know. Sincerely, Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail(s) left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below After reviving the Revdex.com complaint, a rep called me to justify their position, but made no concessions or attempt to rectify the situation? The only thing that was offered was an explanation that they could change their rates any time they want.? Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know. Sincerely,Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A unidentified club associate left a voicemail and did not specify why they were callingThey requested for me to call them back but did not say whyI clearly have given the reasoning as to why I made this claim to the Revdex.com and also have provided an appropriate solution for this, so I feel talking to any representative regarding this matter would be unnecessary Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mail left for you by the local Club Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Anyone can say what you have just said. The truth behind the matter is that I was told I would be paying $50/year for life, this was constantly repeated by the sales rep when he was pushing me to make the purchase, and what eventually convinced me to buy. Had I known what he was saying was a lie, then I would have contacted 24, and definitely would not have made the purchase.Regards, [redacted]
Dear [redacted] ***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Sincerely, Hour Fitness Corporate
Dear Mr***,Our records indicate that you recently spoke with a Member Care Specialist with our office and they have addressed your feedback, as well as provided what option is available to you to dispute the charges in question.Should you have any questions, please let us know.Sincerely,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] I did finally talked to the representative and they sent me a copy of a contract which was not the contract originally signed and my problem still is that I was told my dues would never go up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below A district manager from Hour Fitness did indeed reach out to me, with almost a month delay since the last time I heard from herI am, nonetheless, quite grateful to her for her preliminary discussions with meShe was quite professional and courteousWe did discuss some potential options that were being reviewed in order to address my complaintsHowever, a final resolution has not been reachedI would appreciate keeping this case open until an agreement has been reached given the seriousness of my concerns for the safety of myself and my family Regards, [redacted]
Dear [redacted] Our records indicate that a copy of your agreement was sent for your review via email on 5/6/A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your annual renewal.Promoting Health and Fitness,Hour Fitness Corporate Office
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided is not a valid method of contact to reach youUpon calling the number, it indicates that it is a phone number for "Outback Steakhouse". At your earliest convenience, please provide an alternate phone number that we may use to contact you regarding this matter. We forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [hour fitness called me and basically stated what they already did in the letter that told me my yearly membership was increasingWhen I explained to them it's different from what the salesperson told me that the $annual fee was for life and for all Oahu hour fitness, they said they can only go by what's on the contract and left no room for negotiation.] Regards, [redacted]
Dear [redacted] Our records indicate that the local General Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback regarding the conditions of your local club Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate
Dear [redacted] Our records indicate that you were contacted by our office on 9/03/During your conversation with our Member Care Specialist, you were provided with further clarification regarding the annual fee related to the membership product you purchased on 3/10/Additionally, we addressed your feedback related to the poor service experience you encountered at the club ensuring that your comments would be passed along to the Club Manager so they may address the front desk staff Should you have any further questions or concerns, please let us know. Sincerely, Hour Fitness Corporate Office
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail(s) left for you by our Member Care Specialist.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below After reviving the Revdex.com complaint, a rep called me to justify their position, but made no concessions or attempt to rectify the situation? The only thing that was offered was an explanation that they could change their rates any time they want.? Regards, [redacted] ***
Dear [redacted] Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know. Sincerely,Hour Fitness Corporate
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.A unidentified club associate left a voicemail and did not specify why they were callingThey requested for me to call them back but did not say whyI clearly have given the reasoning as to why I made this claim to the Revdex.com and also have provided an appropriate solution for this, so I feel talking to any representative regarding this matter would be unnecessary Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter.? ? At your earliest convenience, please contact us by calling the phone number provided in the? voice-mail left for you by the local Club Manager.We? look forward to speaking with you soon.Promoting Health and Fitness,? Hour Fitness Corporate Office
Dear Mr [redacted] ,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Anyone can say what you have just said. The truth behind the matter is that I was told I would be paying $50/year for life, this was constantly repeated by the sales rep when he was pushing me to make the purchase, and what eventually convinced me to buy. Had I known what he was saying was a lie, then I would have contacted 24, and definitely would not have made the purchase.Regards, [redacted]
Dear [redacted] ***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know Sincerely, Hour Fitness Corporate
Dear Mr***,Our records indicate that you recently spoke with a Member Care Specialist with our office and they have addressed your feedback, as well as provided what option is available to you to dispute the charges in question.Should you have any questions, please let us know.Sincerely,Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Revdex.com:I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Regards, [redacted] I did finally talked to the representative and they sent me a copy of a contract which was not the contract originally signed and my problem still is that I was told my dues would never go up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below A district manager from Hour Fitness did indeed reach out to me, with almost a month delay since the last time I heard from herI am, nonetheless, quite grateful to her for her preliminary discussions with meShe was quite professional and courteousWe did discuss some potential options that were being reviewed in order to address my complaintsHowever, a final resolution has not been reachedI would appreciate keeping this case open until an agreement has been reached given the seriousness of my concerns for the safety of myself and my family Regards, [redacted]
Dear [redacted] Our records indicate that a copy of your agreement was sent for your review via email on 5/6/A Member Care Specialist will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your annual renewal.Promoting Health and Fitness,Hour Fitness Corporate Office
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Dear [redacted] Unfortunately we are unable to reach you by phone to discuss this matter as the phone number you provided is not a valid method of contact to reach youUpon calling the number, it indicates that it is a phone number for "Outback Steakhouse". At your earliest convenience, please provide an alternate phone number that we may use to contact you regarding this matter. We forward to speaking with you soon Promoting Health and Fitness, Hour Fitness Corporate Office
Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [hour fitness called me and basically stated what they already did in the letter that told me my yearly membership was increasingWhen I explained to them it's different from what the salesperson told me that the $annual fee was for life and for all Oahu hour fitness, they said they can only go by what's on the contract and left no room for negotiation.] Regards, [redacted]
Dear [redacted] Our records indicate that the local General Manager has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your feedback regarding the conditions of your local club Should you have any questions, please let us know Promoting Health and Fitness, Hour Fitness Corporate