SAS Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The fact that I need to return it at my cost and the receive a refund less $10 for shipping even though I wm the one who already overpaid shipping due to their free offer is ridiculous. I would actually be out money returning the product. This is ridiculous. I didn't want the additional item and certainly for not agree to purchase it for a shipping costs. This is an illegal business tactic. o assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, their response for me to mail back the product was different than what the representative told me in a voice message to throw away the product, give away the product or whatever I want to do with it.  They refunded me in full which is fine with me - but for them not to include the prepaid return postage label is bogus.  Rather than fight this anymore, I will sent them back their defective product AT MY EXPENSE which I think is extremely unfair.  But I just want to be done with this.  I hope you post on your website that this product should not be purchased because it is cheaply made and they sent and charged me for two when I only ordered one.  I'm not happy but I will return it!!
Regards,
[redacted]

This is simply not true.  The way their system is set up you have to put in your cc information to get the final price.  Upon seeing the final price, I closed the page and did not complete the order as I had no interest at that point in purchasing their product.  An online search reveals scores of other customers who had the same experience.  Their practices are deceptive and they should not be allowed to do business!  I will not go to the trouble of returning a product that I never ordered, much less pay to ship something back that I never ordered.  I am requesting a full refund of what I was charged for the product as well as shipping.  If they would like their product back and are willing to pay for the shipping for me to do so, then I will gladly send it back.  Otherwise it will go in the trash unopened.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not have a chance to return items as the issue was under review by Revdex.com. Waiting for resolution.       To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

The consumer has received her credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]You still for the 4th time have not answered my question but I guess your company must need the money more than me so you keep it! Im done with this bt back and forth im gunna bring your product to where it belongs anyways the dumpster!!!!

December 29, 2016   Kim [redacted] Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: Seth [redacted] Complaint ID [redacted]   Mrs. [redacted],   Mr. [redacted] made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which he...

purchased from our Website on December 24th in the amount of $60.87. This amount includes processing and handling and a web charge of $2.00 which is clearly stated in the advertisement before processing the order.   I have pulled the order entry of Mr. [redacted] order for Scratch Aide; it shows that he ordered 2 sets of the main offer with the Bonus Sponges that automatically comes with the offer; Mr. [redacted] click a quantity of 2 for how many sets.   Our records show that Mr. [redacted] only contacted our customer service on December 28th which you will see at the bottom of his order- all calls into our customer dept are recorded.   In the commercial/website it states both visually and verbally that additional shipping and processing applies to additional item and bonus items. This is restated, along with the amount, in the telemarketing the customer hears when they dial into order or place an order on our website. The customer is given the opportunity to accept or decline the offer; our records show that Ms. Rutland accept the offer.   Mr. [redacted] is incorrect about the website ordering process, with all due respect Mr. [redacted] was clearly advised of what he ordered & the processing and handling charges before processed his order. 4-6 weeks are a normal business Estimated time frame for delivery   Each set of Scratch Aide comes with 3 Sponges as a Bonus please see break down below 1 set of Scratch Aide @Original Price of $10.00. A shipping and processing charge of $7.95 plus 3 bonus sponges for additional $7.99 shipping and processing, again this is clearly stated on our scratch Aide website/automated system.   If Mr. [redacted] wants to return the unwanted items for product credit only he can contact me via email for return instructions- shipping and processing are non-refundable which is clearly stated in our Scratch Aide Advertisement.   Thank you,   Glenda [redacted] Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914 333 7414 Direct 914 332 7859 Fax [redacted]     Order #:[redacted] Received:12/24/2016 5:49pm Operator:dtm Ad code:SA1000D7 Source code:DTM Via:WEB Order Status:billed/shipped     Placed:12/24/2016 6:07pm     Account Status:No open balance   External Order #:20517139   Sold/Ship To: Sold To: [redacted],SETH [redacted] Ship To: [redacted],[redacted] Email:[redacted]   Re Ship Upon Return   Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange   1 SA00 SCRATCH MENDER 2 XX billed/shipped 12/28/16 59@CT 20.00 15.90   DGSCTV SCRATCH MENDER 1     12/24/16         Shipped on 12/28/16 by FEDEX SMART POST. See Tracking Information Below 2 SA01 FREE SCRATCH BUTTER 2 NI billed/shipped 12/28/16 59@CT .00 .00 Shipped on 12/28/16 by FEDEX SMART POST. See Tracking Information Below 3 SA021 FREE MICROFIBER CLOTH 2 XX billed/shipped 12/28/16 59@CT .00 .00 DGTTV DUTCH GLOW ONE FREE TOWL 1     12/24/16       Shipped on 12/28/16 by FEDEX SMART POST. See Tracking Information Below 4 SA022 BONUS 3 ERASER SPONGES 2 XX billed/shipped 12/28/16 59@CT .00 15.98 DGETV ERASE SPONGE 3     12/24/16       Shipped on 12/28/16 by FEDEX SMART POST. See Tracking Information Below 5 PROCESS PROCESSING FEE 1 NI billed/shipped 12/28/16 59@CT 2.00 .00 Shipped on 12/28/16 by FEDEX SMART POST. See Tracking Information Below 6 SA071 DISC MICROFIBER TOWELS B2G2 FR 1 XX billed/shipped 12/28/16 59@CT 4.95 1.95 DGTTV DUTCH GLOW ONE FREE TOWL 4     12/24/16       Shipped on 12/28/16 by FEDEX SMART POST. See Tracking Information Below     Payments: Payment Method:Visa [redacted]Accepted:# 518535 - 12/24/16 Order Status Installments Gross: 24.95 Less Discount: .00 Tax:@ 0.0 % .00 P&H: 35.83 TOTAL: 60.78 Paid-to-date: 60.78 Credits: .00 Refunds: .00 Balance Due: .00 Cst called the day the order shipped.   Notes: Date Time Operator Code Note 12/28/2016 12:45 278 XX [redacted] Order accessed by agent 278 12/29/2016 00:49 e XX Email ShipNote Sent. 12/29/2016 10:33 gle XX [redacted] Order accessed by agent glenda700   Return PolicyIf you’re not satisfied with your purchase you can return the product in 30-Days (Less S&P.) which is clearly stated in our Scratch Aide Advertisement.Please write RMA# GP104 on the outside of the package-you can choose your own carrier SAS Group, is not responsible for the return; you must return at your own expense, you may want to consider insuring your return as SAS Group is not responsible for the return until it is received back to us. If your order was purchased with a check or money order, your refund will be issued in the same form of a refund check.If you need further assistance please contact me via email at the address above.

April
 
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]...

[redacted]                                   ...⇄
 
Dear [redacted]
 
I received a letter from your office regarding [redacted] in Duncan Ok   
 
On April 09, 2015 Ms. [redacted] order was cancelled per her request she was not charged and no order was shipped.
 
Thanks,
 
 
[redacted]
Customer Service Manager
[redacted]
 
Order #: [redacted]
Received: 04/08/2015 10:42pm
Operator: dtm
Adcode: DG10D3
Sourcecode: DTM
Via: WEB
Order Status: cancelled
Placed: 04/08/2015 11:14pm
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted] 
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
0
XX
cancelled
04/09/15
 
  .00 
n/a
 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
current  
 
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
current  
 
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
current  
 
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
current  
 
 
 
 
 
Cancelled: Entered=04/09/15, Qty= 1, Operator=e
 This order was cancelled on 04/09/15.
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
0
XX
cancelled
04/09/15
 
  .00 
n/a
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
current  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
current  
 
 
 
 
Cancelled: Entered=04/09/15, Qty= 1, Operator=e
 This order was cancelled on 04/09/15.
3
 PROCESS
PROCESSING FEE
0
NI
cancelled
04/09/15
 
  .00 
n/a
 
Cancelled: Entered=04/09/15, Qty= 1, Operator=e
 This order was cancelled on 04/09/15.
 
 
Payments:
Payment Method:  Visa    xxxxxx[redacted]     11/2016      Accepted: # [redacted] - 04/08/15
Order
Status
Installments   
Gross:
.00
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
.00
TOTAL:
.00
Paid-to-date:
.00
Credits:
.00
Refunds:
.00
Balance Due:
.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have not received an e-mail from SAS or Scratch-aide.  I have also checked my spam folder.The orders were placed under my name----[redacted].  Both of them on 2/11/2016Order numbers are      [redacted]     [redacted]     [redacted]
Regards,
[redacted]

March 13, 2016
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
RE: [redacted]...

[redacted]                                   ...⇄
Dear Mrs. [redacted]
I received a letter from your office stating that [redacted] of Arlington, VA has filed a complaint.
Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called Dutch Glow Scratch Aide, which she purchased from our website in the amount of $29.43. This amount includes shipping and handling.
I have pulled the Web-order of Ms. [redacted] order for Scratch Aide which shows that she ordered 1 set of Scratch Aide with Bonus Sponges with additional processing and handling.
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
I advise Ms. [redacted] that the Bonus Sponges are part of the promotion and it automatically comes with the promotion. Ms. [redacted] was clearly advised before processing her order.
If Ms. [redacted] wants to return the unwanted package she has 10days from 03/13/2016 to return for product credit in the amount of $10.00 less processing and handling which is clearly stated in our Scratch Aide Advertisement / and it’s also located at the bottom of her invoice. Please send to the address below
Please use [redacted] writes this number clearly on the outside of the package. I suggest she obtain tracking info for proof of return.
Each set of Scratch Aide comes with 3 Sponges as a Bonus please see break down below
1 set of Scratch Aide @ Original Price of $10.00. A shipping and processing charge of $7.95 plus
3 Bonus sponges for an additional $7.99 shipping and processing, Again this is clearly stated on our Scratch Aide website/automated system.
Thanks,
[redacted]
Customer Service Manager
SAS Group, Inc
[redacted]
[redacted]
[redacted]
[redacted]
 
 
Order #: [redacted]
Received: 03/06/2016 10:50pm
Operator: dtm
Adcode: [redacted]
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Placed: 03/06/2016 10:52pm
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
[redacted]
[redacted]
Ship To: [redacted]
[redacted]
[redacted]
Email: [redacted]
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
SA00
SCRATCH MENDER
1
XX
billed/shipped
03/08/16
97@CT
10.00
7.95
 
DGSCTV
SCRATCH MENDER
1
 
 
03/06/16
 
 
 
 
2
SA01
FREE SCRATCH BUTTER
1
NI
billed/shipped
03/08/16
97@CT
.00
.00
3
SA021
FREE MICROFIBER CLOTH
1
XX
billed/shipped
03/08/16
97@CT
.00
.00
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
03/06/16
 
 
 
4
SA022
BONUS 3 ERASER SPONGES
1
XX
billed/shipped
03/08/16
97@CT
.00
7.99
DGETV
ERASE SPONGE
3
 
 
03/06/16
 
 
 
 
5
PROCESS
PROCESSING FEE
1
NI
billed/shipped
03/08/16
97@CT
2.00
.00
6
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
03/08/16
97@CT
1.49
.00
 
 
 
Payments:
Payment Method:Visa xxxxxxx[redacted] 01/2018Accepted: # [redacted] - 03/07/16
Order
Status
Installments
Gross:
10.00
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
19.43
TOTAL:
29.43
Paid-to-date:
29.43
Credits:
.00
Refunds:
.00
Balance Due:
.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 The businesses response is unsatisfactory.  The issue has not been resolved.  I should get a refund.

From: G[redacted] Sent: Wednesday, April 27, 2016 4:14 PMTo: Subject:
 
 i spoke with custmer here are my notes I posted on his order [redacted] played recording with cst on the phone-Recording shows cst did order 1 additional set of...

cleaning tonic with main offer.
 
He will return product within ten days from today with [redacted] for product cost in the amount of $29.98 cst has been advised
 
Thanks,
 
Glenda Patterson
Customer Service Manager
SAS GROUP, INC
Tarrytown, NY 10591
914.333.7414 Direct
914.332.7859 Fax
[email protected]
 
 
[redacted]
Received: 04/13/2016 12:48pm
Operator: liv
Adcode: [redacted]
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
 
 
Placed: 04/13/2016 9:04am
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
Ship To: [redacted]
Email: [redacted]
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
CT00
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
2
XX
billed/shipped
04/18/16
64@CT
29.98
15.90
 
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
1
 
 
04/13/16
 
 
 
 
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
1
 
 
04/13/16
 
 
 
 
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
1
 
 
04/13/16
 
 
 
 
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
 
 
04/13/16
 
 
 
 
 
2
CT01
BONUS EXTRA BOTTLE OF CONCENTRATE
2
XX
billed/shipped
04/18/16
64@CT
.00
15.90
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
 
 
04/13/16
 
 
 
3
CT02
FREE STAINLESS STEEL SCRUBBER
2
XX
billed/shipped
04/18/16
64@CT
.00
.00
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
1
 
 
04/13/16
 
 
 
4
ORMDLABEL
BLACK LIMITED QTY 2.5 X 2.25
1
RI
billed/shipped
04/18/16
64@CT
.00
n/a
 
 
 
Payments:
Payment Method:Visa [redacted] 08/2017Accepted: # [redacted] - 04/15/16
Order
Status
Installments
Gross:
29.98
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
31.80
TOTAL:
61.78
Paid-to-date:
61.78
Credits:
.00
Refunds:
.00
Balance Due:
.00
 
 
Notes:
Date
Time
Operator
Code
Note
04/14/2016
00:12
e
XX
Sent to Quality Resources(3rd Party Telemarketer)
04/19/2016
01:13
e
YY
Ship Confirmation Sent to [email protected] - 04/19/20
04/27/2016
15:37
gle
XX
[redacted] Order accessed by agent glenda700
04/28/2016
08:02
282
XX
[redacted] Order accessed by agent 282
04/28/2016
08:02
282
ZZ
SUPERVISOR'S NOTES
04/28/2016
08:02
282
XX
PER CORP.-played recording with cst on the phone-Recording shows cst did order 1 additional set of cleaning tonic with main offer. He will return product within ten days from today with RMA104GP802 for product cost in the amount of $29.98 cst has been advised He told me in the beginning of the conversation that he only rec 2 bottles until I told him the weight of the package shows he received 4 bottle. he said oh you’re correct.
05/05/2016
15:19
gle
XX
[redacted] Order accessed by agent glenda700
 
Tracking:
Date
Pr
Package ID
Cd
Carrier
Tracking #
04/28/2016
64
[redacted]
91
FEDEX SMART POST
[redacted]

[redacted]
I have reviewed your order, Please note you received the correct refund for the return unwanted package.
Shipping and handling are non-refundable which is stated very clearly in our Dutch Glow advertisement, it’s also located on the Dutch Glow website and at the bottom of your invoice....


At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges.
We are disappointed that we did not meet your expectations. No additional credit will be credit to your account.
 Thanks,
[redacted]
Customer Service Manager
914.333.7414
[redacted]
 
Order #: [redacted]
Received: 12/24/2014 2:44pm
Operator: dtm
Adcode: DG10D3
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
[redacted]  [redacted]
Ship To: [redacted]
[redacted]
[redacted]  [redacted]
Email: [redacted]
 
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
2
XX
billed/shipped
12/29/14
28@CT
  20.00 
15.90
 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/24/14  
 
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
12/24/14  
 
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
12/24/14  
 
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
12/24/14  
 
 
 
 
 
Refunded: Requested=01/26/15, Qty= 2, $20.00, Refund Date=01/26/15, Operator=e
 
Returned: Received=01/26/15, Qty= 2    Reason: No Longer Wanted 
 Your order has been refunded.
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
2
XX
billed/shipped
12/29/14
28@CT
  .00 
15.90
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/24/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
12/24/14  
 
 
 
 
Refunded: Requested=01/26/15, Qty= 2, $.00, Refund Date=01/26/15, Operator=e
 
Returned: Received=01/26/15, Qty= 2    Reason: No Longer Wanted 
3
 PROCESS
PROCESSING FEE
1
NI
billed/shipped
12/29/14
28@CT
 2.00 
n/a
4
 DG020
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
12/29/14
28@CT
  7.95 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/24/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
12/24/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
12/24/14  
 
 
 
 
Refunded: Requested=01/26/15, Qty= 1, $7.95, Refund Date=01/26/15, Operator=e
 
Returned: Received=01/26/15, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
5
 DG03
DISC BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
12/29/14
28@CT
  .00 
n/a
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/24/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
12/24/14  
 
 
 
 
Refunded: Requested=01/26/15, Qty= 1, $.00, Refund Date=01/26/15, Operator=e
 
Returned: Received=01/26/15, Qty= 1    Reason: No Longer Wanted 
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
01/26/15
bld/shp
.
$27.95
$.00
$.00
$.00
$27.95
 
 
Payments:
Payment Method:  Visa    [redacted]    [redacted]      Accepted: # [redacted] - [redacted]
Order
Status
Installments   
Gross:
27.95
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
45.70
TOTAL:
73.65
Paid-to-date:
73.65
Credits:
.00
Refunds:
27.95
Balance Due:
.00
 Product credit for return has been issued in the amount of $27.95 Less S&P which is stated clearly in company advertisement for Dutch Glow – per [redacted] customer received correct refund credit.

April 8, 2016
 
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]                                   ...⇄
                                        ...⇄ /> [redacted]
 
Ms. [redacted] made two separate purchased from SAS Group, Inc. It is a product called Scratch Aide, which she purchased from our website on February 10, 2016 in the amount of $29.43 on each order. This amount includes shipping and handling & web processing fee.
 
I have pulled the order entre of Ms. [redacted] Orders for Scratch Aide which shows that she place two separate orders both orders  was completed with session Media ID #’s. Ms. [redacted] entered her credit card # on both orders; there’s no error on our part.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
Ms. [redacted] filed two separate chargeback’s with her bank on March 02nd & March 14th.
 
Due to the dispute with her bank I am unable to assist Ms. [redacted] further until the dispute is resolved.
 
If Ms. [redacted] wants to return the unwanted package for a full credit she must drop the dispute case with her bank and ship all items to me @ her own expense to the address listed below.
 
Thanks
 
[redacted]
Customer Service Manager
220 White Plains Rd
Tarrytown, NY 10591
914.333.7414 Direct
914.332.7859 Fax
[redacted]
 
 
Order #: [redacted]
Received: 02/10/2016 7:42pm
Operator: dtm
Adcode: SA1000D6
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Placed: 02/10/2016 7:41pm
 
 
Account Status: Chargeback
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
P&H
 
1
SA00
SCRATCH MENDER
1
XX
billed/shipped
02/12/16
80@CT
10.00
7.95
 
DGSCTV
SCRATCH MENDER
1
 
 
02/10/16
 
 
 
 
2
SA01
FREE SCRATCH BUTTER
1
NI
billed/shipped
02/12/16
80@CT
.00
.00
3
SA021
FREE MICROFIBER CLOTH
1
XX
billed/shipped
02/12/16
80@CT
.00
.00
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
02/10/16
 
 
 
4
SA022
BONUS 3 ERASER SPONGES
1
XX
billed/shipped
02/12/16
80@CT
.00
7.99
DGETV
ERASE SPONGE
3
 
 
02/10/16
 
 
 
5
PROCESS
PROCESSING FEE
1
NI
billed/shipped
02/12/16
80@CT
2 .00
.00
 
6
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
02/12/16
80@CT
1.49
.00
 
 
Payments:
Payment Method:American Ex xxxxxxx[redacted] 04/2020Accepted: # [redacted] - 02/11/16
Order
Status
Installments
Gross:
10.00
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
19.43
TOTAL:
29.43
Paid-to-date:
29.43
Credits:
.00
Refunds:
.00
Balance Due:
.00

Please provide the order number,name,address,and phone number the order was placed under. I am unable to find any information in our system for this person.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.Thank you for your work on my complaint. The company's statement about their website is completely untrue. I tried over a period of a few days including the day I contacted you and it remained. There was no customer service link to contact or I would have. That was what I was hoping to be able to do.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11896955, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Sharon [redacted], I left a message for customer service, stating, I am being overcharged,, the commercial makes you think you are getting the sponges with the order, it does not state that you pay for them separately, or the shipping for them.. I just want a refund, I will never order  from this co. again...I have seen all the other complaints, and they are pretty much the same as mine..

[redacted]2:54 PM (5 minutes ago)to meOrder #: [redacted]Received: 03/16/2015 10:46amOperator: dtmAdcode: [redacted]Sourcecode: DTMVia: WEBOrder Status: billed/shippedPlaced: 03/16/2015 10:28am Account Status: No open balance External Order #: [redacted] Sold/Ship To:Sold To: [redacted]Ship To: [redacted]Email: [redacted]  Item Information:#Item #DescriptionQtyClassStatusDateRun@WHAmount $Exchange 1 DG00DUTCH GLOW AMISH WOOD MILK + FREE TOWEL1XXbilled/shipped03/19/1583@CT  10.00 7.95 DG1TVDUTCH GLOW AMISH WOOD MILK1  03/16/15      DGNTVDUTCH GLOW INSTRUCTIONS1  03/16/15      DGPSTVPUMP SPRAYER FOR DG1TV1  03/16/15      DGTTVDUTCH GLOW ONE FREE TOWL1  03/16/15      2 DG01BONUS DUTCH GLOW AMISH WOOD MILK1XXbilled/shipped03/19/1583@CT  .00 7.95DG1TVDUTCH GLOW AMISH WOOD MILK1  03/16/15     DGTUTVCAP TO MAKE DG2TV1  03/16/15      3 PROCESSPROCESSING FEE1NIbilled/shipped03/19/1583@CT 2k .00 n/a  Payments:Payment Method:  Master Card    xxxxxx[redacted]     09/2015      Accepted: # [redacted] - 03/16/15OrderStatusInstallments   Gross:10.00Less Discount:.00Tax: @ 0.0 %.00P&H:17.90TOTAL:27.90Paid-to-date:27.90Credits:.00Refunds:.00Balance Due:.00

I have pulled the order Entry of Mr. [redacted] Scratch Aide order, it shows the he did place the order and it was completed under a media ID# which shows that he entered his credit card # and agreed and accept the order.
Mr. [redacted] verified all information which match the information we have in our system that he entered on the order; all proof of purchase will be provided to Credit Card Company. Mr. [redacted] wanted to discuss other companies ordering processing which I do not have to respond to he stated I am Rude because I am not saying what he wants to hear.
once again:
If Mr. [redacted] wants to return the unwanted items within 10 days from delivery date he must follow the instructions below. Please use the address listed below.
[redacted]
Scratch Aide
SAS Group, Inc
220 White Plains Rd Ste 1
Tarrytown, NY 10591
Please write your return Merchandise Authorization number ([redacted]) clearly on the outside of the package and I do recommend you obtain tracking information for the return package.
Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $17.94 deducted from our refund, your total refund will be $10.00 less shipping and processing which is clearly stated in our Scratch Aide advertisement.