SAS Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12746897, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did try to upload documentation today, but not...

sure if you got it. I only just now realized the timing:I called on Monday 2/19 I was told that my order was already processed but the shipping invoice shows that it was not processed until the next  day on 2/20 and FedEx shows that they got it on 2/21/18.   PaneDr flat out lied to me. It cost me $21.47 to return ALL items via USPS and I would like to be made whole.$102.91 + 21.47 = $124.38 Thanks,-[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I stand by my original documentation regarding this transaction.  I was simply trying to find out s&h fees, which they indicate are only disclosed upon going thru the process of checking out.  I was on a page that said I could continue and still have the chance to preview the purchase but I never had that chance, the sale closed.  I don't want to be tedious to you by becoming redundant.  My original submission accurately describes what happened.  I contacted them immediately after it happened but they ignored my attempts to stop or cancel the transaction.  I am too nervous to go back on their site to copy anything for fear the same will happen to me again.  So many others have had the same experience.  How can SAS explain that?  Seems like a very odd coincidence.  I am insulted by their response.
Kind Regards,
Becky [redacted]

[redacted]...

[redacted]                                   ...⇄ 03/20/2018 Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]   Dear Mrs. [redacted]   I received your letter regarding Ms. [redacted] Complaint on her PANE DR Purchase.   Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called PANE DR, which she purchased from our website on February 25, 2018 in the amount of $42.43. This amount includes shipping and handling & Web charge.   I have pulled Ms. [redacted] web order; our records show Ms. [redacted] did order all the additional upsell items listed on her order. Ms. [redacted] had to click on the qty to approve this before her order could go through.   Ms. [redacted] was made aware of all that the product included the charges, and terms of her purchase. We are careful to disclose everything to the customer, so they can make an informed purchase decision.   At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges.   We received Ms. [redacted] return package and she was issued a full refund on March 07th. We have no further business with Ms. [redacted].   This matter has been resolved.   Thanks,   Glenda Tyson PANE DR Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914.333.7414 [email protected]  Details for Pane Dr Order: 19529  Item Desc Quantity Sub Total Tax Ship Date Status PNMOR0001 PANE DR BY FULLER BRUSH MAIN OFFER 1.00 $14.99 $0.00 03/02/2018 Shipped PDR-TV PANE DR WITH SET/2 PADS IN REMAILER 2.00 $0.00 $0.00 03/02/2018 Shipped PNBNR0001 BONUS: PANE DR BY FULLER BRUSH 1.00 $7.49 $0.00 03/02/2018 Service Item PNAOD1001 PANE DR UPGRADE: ADD-ON SET/2 CLEANING PADS 2.00 $10.00 $0.00 03/02/2018 Shipped PDR2CBTV PANE DR SET/2 CLEANING PADS 2.00 $0.00 $0.00 03/02/2018 Shipped PNMOR0001 PANE DR BY FULLER BRUSH MAIN OFFER 1.00 $-14.99 $0.00 03/07/2018 Returned Processed on RMA# 374. PNBNR0001 BONUS: PANE DR BY FULLER BRUSH 1.00 $-7.49 $0.00 03/07/2018 Returned Processed on RMA# 374. PNAOD1001 PANE DR UPGRADE: ADD-ON SET/2 CLEANING PADS 2.00 $-10.00 $0.00 03/07/2018 Returned Processed on RMA# 374. WEBFEE200 WEB PROCESSING FEE 1.00 $0.00 $0.00 03/07/2018 Returned Processed on RMA# 375.   Shipping Address Billing Address #[redacted] TERI [redacted]
[redacted]
[redacted]
[redacted]
[redacted]  Miscellaneous Info Status Shipped Quantity 13 Order Date 02/25/2018 Shipping $0.00 Ship Date 03/02/2018 Tax $0.00 Ship Method FSP Total $0.00 PO Number Receivable $0.00 Alt Order 636551289787690834 Notes Sales ID SS Source Code PNGN14703 Catalog Code MOJO Order Type WEB Shipment Information Tracking/Pro Number Method Ship Date Weight SCAC BOL Load ID S/C usps FSP 03/02/2018 1.240 Payment History Date Method Amount 02/26/2018 VISA 01/22 ...[redacted] $42.43 03/15/2018 VISA 01/22 ..[redacted] $-42.43

[redacted]...

[redacted]                                   ...⇄ November 3, 2017 Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]   Mrs. [redacted],   Ms. [redacted] made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which she purchased from our Website on October 22, 2017 in the amount of $27.94. This amount includes processing and handling and a web charge of $2.00 which is clearly stated in the advertisement before processing the order.   Ms. [redacted] complaint from the beginning to the end is false. I have pulled the order entry of Ms. [redacted] order for Scratch Aide; it shows that she ordered 1 sets of the main offer with the Bonus Sponges that automatically comes with the offer; just pay additional shipping and processing of $7.99.   The customer is given the opportunity to accept or decline the offer; our records show that Ms. [redacted] accept the offer through her PayPal account.   [redacted], I assure you that Ms. [redacted] was made aware of all that the product included, the charges, and terms of her purchase. we are careful to disclose everything to customers, so they can make an informed purchase decision.   Ms. [redacted] is incorrect about the website ordering process, with all due respect Ms. [redacted] was clearly advised of what she ordered & the processing and handling charges before processed his order.   Each set of Scratch Aide comes with 3 Sponges as a Bonus please see break down below 1 set of Scratch Aide @Original Price of $10.00. A shipping and processing charge of $7.95 plus 3 bonus sponges for additional $7.99 shipping and processing, again this is clearly stated on our scratch Aide website/automated system.   If Ms. [redacted] wants to return the unwanted items for product credit only she can contact me via email for return instructions- shipping and processing are non-refundable which is clearly stated in our Scratch Aide Advertisement.   Thank you,   [redacted]
Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914 333 7414 Direct 914 332 7859 Fax [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They did refund my purchase price, but I want to re-iterate that the sale did NOT proceed as they described.  I did NOT choose all the items that were billed to me, and I was given NO chance to view my order before they put up a screen that said "Your order has been placed".  I accept their refund and will not proceed any further with complaints I have initiated in many forums. But if they continue to lie, I will continue to refute them.  I think it is best to drop the subject.
Regards,
[redacted] [redacted]

We received Mr. [redacted] return package on 04/04/18 he was issued a Product refund in the amount of $71.15 Less processing and handling which is clearly stated in our advertisement. No more credit will be issued on this account.   This matter has been resolved.   Thanks,   [redacted]
PANE DR Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914.333.7414 Direct [email protected]

Here's a copy of the refund that was provided by PayPal - Ms. [redacted] was issued a full refund on October 31st - not sure why she is filing a false complaint a month later. This matter has been resolved.See AttachedThank you[redacted]

[redacted], I assure you that Ms. [redacted] was made aware of all that the product included, the charges, and terms of her purchase. we are careful to disclose everything to customers, so they can make an informed purchase decision.   [redacted], I am not sure why I am still receiving inquiry regarding this matter when Ms. [redacted] was issued a full refund on October 31, 2017. we NO long have business with Ms. [redacted].   Thank you,   [redacted]
Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914 333 7414 Direct 914 332 7859 Fax [email protected]

[redacted]                                   ...⇄ [redacted]
Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]   Dear Mrs. [redacted]   I received your letter regarding Ms. [redacted] Complaint on her PANE DR Purchase.   Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called PANE DR, which she purchased from our website on February 17, 2018 in the amount of $102.91. This amount includes shipping and handling & Web charge.   I have pulled Ms. [redacted] web order; our records show Ms. [redacted] did order all the additional upsell items listed on her order. Ms. [redacted] had to click on the qty to approve this before her order could go through.   Ms. [redacted] was made aware of all that the product included the charges, and terms of her purchase. We are careful to disclose everything to the customer, so they can make an informed purchase decision.   At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges.   We received Ms. [redacted] return package on 03/12/18 she was issued a Product refund in the amount of $92.96 Less processing and handling which is clearly stated in our advertisement before Ms. [redacted] processed her order. No more credit will be issued on this account.   This matter has been resolved.   Thanks,   [redacted]
PANE DR Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 [redacted]  Details for Pane Dr Order: [redacted]  Item Desc Quantity Sub Total Tax Ship Date Status PNMOR0001 PANE DR BY FULLER BRUSH MAIN OFFER 1.00 $14.99 $0.00 02/21/2018 Shipped PDR-TV PANE DR WITH SET/2 PADS IN REMAILER 2.00 $0.00 $0.00 02/21/2018 Shipped PNBNR0001 BONUS: PANE DR BY FULLER BRUSH 1.00 $7.49 $0.00 02/21/2018 Service Item PNDOR0001 DISCOUNTED PANE DR BY FULLER BRUSH OFFER 1.00 $14.99 $0.00 02/21/2018 Shipped PDR-TV PANE DR WITH SET/2 PADS IN REMAILER 2.00 $0.00 $0.00 02/21/2018 Shipped PNAOD1001 PANE DR UPGRADE: ADD-ON SET/2 CLEANING PADS 4.00 $20.00 $0.00 02/21/2018 Shipped PDR2CBTV PANE DR SET/2 CLEANING PADS 4.00 $0.00 $0.00 02/21/2018 Shipped PNAOD2001 PANE DR UPGRADE: ADD-ON TELESCOPIC HANDLE 4.00 $28.00 $0.00 02/21/2018 Shipped PDRTHTV PANE DR TELESCOPIC HANDLE 4.00 $0.00 $0.00 02/21/2018 Shipped PNDBR0001 DISCOUNTED BONUS: PANE DR BY FULLER BRUSH 1.00 $-7.49 $0.00 03/12/2018 Returned Processed on RMA# 349. PNMOR0001 PANE DR BY FULLER BRUSH MAIN OFFER 1.00 $-14.99 $0.00 03/12/2018 Returned Processed on RMA# 349. PNBNR0001 BONUS: PANE DR BY FULLER BRUSH 1.00 $-7.49 $0.00 03/12/2018 Returned Processed on RMA# 349. PNDOR0001 DISCOUNTED PANE DR BY FULLER BRUSH OFFER 1.00 $-14.99 $0.00 03/12/2018 Returned Processed on RMA# 349. PNAOD1001 PANE DR UPGRADE: ADD-ON SET/2 CLEANING PADS 4.00 $-20.00 $0.00 03/12/2018 Returned Processed on RMA# 349. PNAOD2001 PANE DR UPGRADE: ADD-ON TELESCOPIC HANDLE 4.00 $-28.00 $0.00 03/12/2018 Returned Processed on RMA# 349. PNDBR0001 DISCOUNTED BONUS: PANE DR BY FULLER BRUSH 1.00 $7.49 $0.00 02/21/2018 Service Item   Shipping Address Billing Address #[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Miscellaneous Info Status Shipped Quantity 36 Order Date 02/17/2018 Shipping $9.95 Ship Date 02/21/2018 Tax $0.00 Ship Method FSP Total $9.95 PO Number Receivable $-0.00 Alt Order [redacted] Notes Sales ID SS Source Code PNGN14703 Catalog Code MOJO Order Type WEB Shipment Information Tracking/Pro Number Method Ship Date Weight SCAC BOL Load ID S/C [redacted] FSP 02/21/2018 4.960 Payment History Date Method Amount 02/21/2018 VISA 02/20 ...[redacted] $102.91 03/15/2018 VISA 02/20 ..[redacted] $-92.96 Total $9.95

[redacted]
Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted] T. [redacted]- Complaint ID [redacted]   Mrs. [redacted],   Ms. [redacted] click process order – she had to go through the whole processing order to accept the order for it to complete and process the order.   Ms. [redacted] was issued a $10.00 Product credit 02/13 back to her PayPal account.   We no longer have any more business with Ms. [redacted]   This inquiry has been resolved.   Thank you,   [redacted]
Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914 333 7414 Direct 914 332 7859 Fax [email protected]

Ms. [redacted], was issued a Product refund in the amount of $92.96 Less processing and handling which is clearly stated in our advertisement, we do not pay for return postage.   Our website stands correct. No Changes No more credit will be issued on this account. We have no further business with this customer.   This matter has been resolved.   Thanks,   [redacted]
PANE DR Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914.333.7414 Direct [email protected]

THIS IS NOT OUR PRODUCT Thank you,   [redacted]
FULL CRYSTAL Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914 333 7414 Direct 914 332 7859 Fax [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was on vacation and missed the e-mail saying that the company had responded to my complaint.  I am not happy with the response.  The company gave me false information saying that my order had already been processed when it had not.  I ordered on 2/17, called on Monday 2/19 I was told that my order was already processed but the shipping invoice shows that it was not processed until the next  day on 2/20 and FedEx shows that they got it on 2/21/18.  What I need is:1)      To be made whole i.e. the company must reimburse me for the return postage in the amount of $21.472)      On the final review of the order, the Website must allow changes to the quantity or a way to cancel the order. Please reopen my complaint to address these concerns, especially in light of the incorrect information that the company gave me. Thank you for help 
Regards,
[redacted]

Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called Dutch Glow, which she purchased from our automated phone system on July 06, 2015 in the amount of $45.75; this amount includes shipping and handling.I have pulled the order call of Ms. [redacted] placing her order for Dutch Glow which shows that she ordered the discounted sets of Dutch Glow with Bonus bottle along with the Main offer.Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.On August 24, 2015 A Supervisor name Joy explained to Ms. [redacted] Shipping & handling was not refundable, but she would meet her ½ way and refund her post and handling on the bonus items due to Ms. [redacted] stating she did not order the 2nd set,On August 26, 2015 I advised Ms. [redacted] that no credit should have been issued unless the product has been return or the recording has been pulled. As I stated above the recording show items were ordered. Please Note No more credit will be issued on this order, Ms. [redacted] receives a generous credit.At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges. If the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost only. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated on the bottom on his/her invoice.Each set of Dutch Glow comes with a Bonus bottle please see break down below1 set of Dutch Glow @ Original Price of $10.00. A shipping and processing charge of $7.95 plus a Bonus bottle for an additional $7.95 shipping and processing. Again this is clearly stated on our Dutch Glow website/automated system.Each discount set of Dutch Glow comes with a Bonus bottle, please see breakdown below1 set of Dutch Glow @ Discount Price of $7.95. A shipping and processing charge of $5.95 plus a bonus bottle of an additional $5.95 shipping and processing charge. Thanks, [redacted]Customer Service Manager[redacted]
[redacted]Please see Copy of order below with Credit Order #:[redacted]Received:07/06/2015 0:44amOperator:livAdcode[redacted]Sourcecode:LOVia:PhoneOrder Status:billed/shippedPlaced:07/05/2015 7:07pm Account Status:No open balance External Order #:[redacted] Sold/Ship To:Sold To:[redacted],[redacted]
[redacted]
[redacted]
[redacted]Ship To:[redacted],[redacted]
[redacted]
[redacted]
[redacted]Email:r[redacted]  Item Information:#Item #DescriptionQtyClassStatusDateRun@WHAmount $S&P 1DG00DUTCH GLOW AMISH WOOD MILK + FREE TOWEL1XXbilled/shipped07/08/1556@CT 10.007.95 DG1TVDUTCH GLOW AMISH WOOD MILK1  07/06/15    DGNTVDUTCH GLOW INSTRUCTIONS1  07/06/15    DGPSTVPUMP SPRAYER FOR DG1TV1  07/06/15    DGTTVDUTCH GLOW ONE FREE TOWL1  07/06/15     Refunded:Requested=08/24/15, Qty= 1, $10. , Refund Date=08/24/15, Operator=S16Your order has been refunded.2DG01BONUS DUTCH GLOW AMISH WOOD MILK1XXbilled/shipped07/08/1556@CT .007.95DG1TVDUTCH GLOW AMISH WOOD MILK1  07/06/15   DGTUTVCAP TO MAKE DG2TV1  07/06/15   Shipped on 07/08/15 by FEDEX SMART POST. See Tracking Information Below3DG020DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL1XXbilled/shipped07/08/1556@CT 7.955.95DG1TVDUTCH GLOW AMISH WOOD MILK1  07/06/15   DGPSTVPUMP SPRAYER FOR DG1TV1  07/06/15   DGTTVDUTCH GLOW ONE FREE TOWL1  07/06/15    Refunded:Requested=08/24/15, Qty= 1, $7.95, Refund Date=08/24/15, Operator=S16Your order has been refunded.4DG03DISC BONUS DUTCH GLOW AMISH WOOD MILK1XXbilled/shipped07/08/1556@CT .005.95DG1TVDUTCH GLOW AMISH WOOD MILK1  07/06/15   DGTUTVCAP TO MAKE DG2TV1  07/06/15   Shipped on 07/08/15 by FEDEX SMART POST. See Tracking Information BelowRefunds:DateStatusCheck No.AmountDiscountTaxP&HTotal08/24/15bld/shp.$17.95$.00$.00$13.90$31.85  Pa...⇄ Method:Visa xxxxxxx4306 01/2018Accepted:# [redacted] - 07/07/15OrderStatusInstallmentsGross:17.95Less Discount:.00Tax:@ 0.0 %.00P&H:27.80TOTAL:45.75Paid-to-date:45.75Credits:.00Refunds:31.85Balance Due:.00Per [redacted] : No More Credit issued on this account, customer received a Generous credit.

[redacted]...

[redacted]                                   ...⇄ [redacted]
Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]- Complaint ID [redacted]   Dear Mrs. [redacted]   I received your letter regarding Ms. [redacted] Complaint on her ROTO SWEEP Purchase.   Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called ROTO SWEEP, which she purchased from our website on April 10, 2018 in the amount of $37.89. This amount includes shipping and handling & Web charge.   I have pulled Ms. [redacted] web order; our records show Ms. [redacted] only ordered the main offer with Bonus Crumb sweeper.   Ms. [redacted] was made aware of all that the product included the charges, and terms of her purchase. We are careful to disclose everything to the customer, so they can make an informed purchase decision.   Ms. [redacted] was advised shipping and handling charges are nonrefundable if returning within 30days from the delivery date.   On May 09th Ms. [redacted] called into our customer service dept looking to return her product she was issued an RMA# 10103 that she would only receive a product refund of $19.99 less processing and handling which is clearly stated on our website.   If you have any questions or concerns regarding this matter, please feel free to contact me using the information below   Thanks,   [redacted]
ROTO SWEEP Customer Service Manager SAS Group, Inc [redacted]
[redacted]
[redacted]
[redacted]

The response from SAS is totally unacceptable. As reported in my original complaint, I called to cancel this order two days before shipment...plenty of time to avoid shipping, handling, and tax expense. Most reputable companies allow for cancellation of erroneous orders, i.e., computer glitch. I did...

not intend to place this order and attempted to cancel on the first subsequent business day.This company is a "flim-flam" outfit which I would never consider doing business with again or recommend to others. I had a very, very bad experience

February 10, 2016
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
RE: [redacted] [redacted] – Complaint ID...

[redacted]                                   ...⇄
Dear [redacted],
I received a letter from your office stating [redacted] [redacted] of Boise, ID has filed a complaint.   
Our records shows Ms. [redacted] never contact our customer service department regarding her order. Our website will never state offer is currently not available.
I have reviewed Ms. [redacted] order -Tracking [redacted] shows package was damage in transit per post office which they did not notify us why package was not delivered.
I have issued a full credit in the amount of $29.39. please see attachment of credit.
Thanks,
[redacted]
Customer Service Manager
[redacted]
[redacted]
Order #: [redacted]
Received: 01/16/2016 8:42am
Operator: dtm
Adcode: DG10D3B
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Placed: 01/16/2016 9:00am
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted],[redacted]
[redacted]
[redacted]
[redacted]
Ship To: [redacted],[redacted]
[redacted]
[redacted]
Email: [redacted]
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
01/21/16
40@CT
10.00
7.95
 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
01/16/16
 
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
01/16/16
 
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
01/16/16
 
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
01/16/16
 
 
 
 
 
Refunded: Requested=02/10/16, Qty= 1, $10. , Refund Date=pending, Operator=630
Your order has been refunded.
2
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
01/21/16
40@CT
1.49
n/a
 
Refunded: Requested=02/10/16, Qty= 1, $, Refund Date=pending, Operator=630
 
3
DG01
BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
01/21/16
40@CT
.00
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
01/16/16
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
01/16/16
 
 
 
 
Refunded: Requested=02/10/16, Qty= 1, $, Refund Date=pending, Operator=630
 
4
PROCESS
PROCESSING FEE
1
NI
billed/shipped
01/21/16
40@CT
2.00
n/a
 
Refunded: Requested=02/10/16, Qty= 1, $, Refund Date=pending, Operator=630
 
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
02/10/16
entered
.
$10.00
$.00
$.00
$19.39
$29.39
 
 
Payments:
Payment Method:Visa xxxxxxx5571 08/2018Accepted: # 032947 - 01/16/16
Order
Status
Installments
Gross:
10.00
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
19.39
TOTAL:
29.39
Paid-to-date:
29.39
Credits:
.00
Refunds:
.00
Balance Due:
.00
Pend. Refund:
29.39
Per Glenda full Credit tracking shows package was damage during delivery.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 Dear Revdex.com : Thank you so much for all of your work on my complaint against the SAS group including Dutch Glow products. You resolved the case to my total satisfaction in which my entire expenses regarding the company's "scam" were credited to me. I very much appreciate the Revdex.com in helping the public with unscrupulous practices involving businesses  and products. I received credit for all of my expenses involving the Dutch Glow products and the case is closed satisfactorily for me. My hope is that others involved with this company will have the same result.Sincerely,[redacted]
[redacted]
[redacted]

[redacted]
once the package arrive in our warehouse a product credit in the amount of $10.00 will be issued less shipping and Processing which is clearly stated in our Dutch Glow return policy.
Thanks,
[redacted]
Customer Service Manager
[redacted]
[redacted]

February 06, 2016
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
RE: [redacted]...

[redacted]                                   ...⇄
Dear Mrs. [redacted]
I received a letter from your office stating that Les [redacted] of Parrish, FL has filed a complaint.
Mr. [redacted] made 2 separate purchases from SAS Group, Inc. It is a product called Cleaning Tonic, which he purchased from our website on January 02, 2016 & January 04, 2016 in the amounts of $58.27, $45.33.These amount includes shipping and handling.
I have pulled the orders our records indicate Mr. [redacted] access the website 2x’s and entered his credit card for each charge all orders were completed with a Media ID# he never abandon the site.
Mr. [redacted] stated in his inquiry that he spoke with our customer service rep and she advise him that she can see that he attempted to place an order but it has failed ( that’s false) A customer service rep cannot see such matter) customer Service Reps only see completed orders- they don’t have that type of access. Please not all call into customer service is recorded. The Rep never made that statement.
On January 19, 2016 I advised Mr. [redacted] he did place two separate orders and it show they were completed. Mr. [redacted] was advised that he had 10days to return the product for product credit less shipping and processing he must return at his own expense; we do not pay for return; we do not provide pre-paid labels.
The package was to be return by January 30, 2016. As of February 06, 2016 no package as been return.
Mr. [redacted] is outside the return policy; we are unable to accept his return; no credit will be issued.
We have a clear return policy which is located at the bottom of his invoice and is also on our Cleaning Tonic Advertisement.
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
Thanks,
Glenda Patterson
Customer Service Manager
[redacted]
Order #: [redacted]
Received: 01/04/2016 0:52am
Operator: liv
Adcode: CT1499L2
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Placed: 01/02/2016 9:01pm
Account Status: No open balance
External Order #: [redacted]
Sold/Ship To:
Sold To: [redacted]
Ship To: [redacted]
Email: [redacted]
Item Information:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
1
CT00
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
1
XX
billed/shipped
01/13/16
16@CT
14.99
n/a
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
1
01/04/16
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
1
01/04/16
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
1
01/04/16
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
01/04/16
Shipped on 01/13/16 by FEDEX SMART POST. See Tracking Information Below
2
CT01
BONUS EXTRA BOTTLE OF CONCENTRATE
1
XX
billed/shipped
01/13/16
16@CT
.00
n/a
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
01/04/16
Shipped on 01/13/16 by FEDEX SMART POST. See Tracking Information Below
3
CT02
FREE STAINLESS STEEL SCRUBBER
1
XX
billed/shipped
01/13/16
16@CT
.00
n/a
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
1
01/04/16
Shipped on 01/13/16 by FEDEX SMART POST. See Tracking Information Below
4
CT091
10 STAINLESS STEEL SCRUBBERS
1
XX
billed/shipped
01/13/16
16@CT
10.00
n/a
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
10
01/04/16
Shipped on 01/13/16 by FEDEX SMART POST. See Tracking Information Below
5
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
01/13/16
16@CT
.00
n/a
Shipped on 01/13/16 by FEDEX SMART POST. See Tracking Information Below
6
ORMDLABEL
BLACK LIMITED QTY 2.5 X 2.25
1
RI
billed/shipped
01/13/16
16@CT
.00
n/a
Shipped on 01/13/16 by FEDEX SMART POST. See Tracking Information Below
Payments:
Payment Method:Visa xxxxxxx1815 11/2019Accepted: # 181385 - 01/12/16
Order
Status
Installments
Gross:
24.99
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
20.34
TOTAL:
45.33
Paid-to-date:
45.33
Credits:
.00
Refunds:
.00
Balance Due:
.00
Notes:
Date
Time
Operator
Code
Note
01/05/2016
00:10
e
XX
Sent to Quality Resources(3rd Party Telemarketer)
01/14/2016
02:08
e
YY
Ship Confirmation Sent to [email protected] - 01/14/2016 0
01/18/2016
11:17
326
XX
[redacted] Order accessed by agent 326
01/18/2016
11:17
326
60
UNHAPPY WITH ORDER - NOT SATISFIED
01/18/2016
11:17
326
J - UNHAPPY WITH PRICE OF ORDER
01/18/2016
11:17
326
60
UNHAPPY WITH ORDER - NOT SATISFIED
01/18/2016
11:17
326
K - UNHAPPY WITH QUANTITY ORDERED/RECEIVED
01/19/2016
17:24
gle
XX
[redacted] Order accessed by agent glenda700
01/19/2016
18:33
630
XX
[redacted] Order accessed by agent 630
01/19/2016
18:33
630
60
UNHAPPY WITH ORDER - NOT SATISFIED
01/19/2016
18:33
630
K - UNHAPPY WITH QUANTITY ORDERED/RECEIVED
01/19/2016
18:33
630
XX
PER GLENDA, CUST HAS UNTIL JAN 30 TO RETURN AND MUST PAY FOR RETURN
02/03/2016
14:09
328
XX
[redacted] Order accessed by agent 328