SAS Group

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, their response for me to mail back the product was different than what the representative told me in a voice message to throw away the product, give away the product or whatever I want to do with it They refunded me in full which is fine with me - but for them not to include the prepaid return postage label is bogus Rather than fight this anymore, I will sent them back their defective product AT MY EXPENSE which I think is extremely unfair But I just want to be done with this I hope you post on your website that this product should not be purchased because it is cheaply made and they sent and charged me for two when I only ordered one I'm not happy but I will return it!! Regards, *** [redacted]

[redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] Dear [redacted] I received a letter from your office regarding [redacted] of Winnfield, LA Ms [redacted] made a purchased from SAS Group, IncIt is a product called Dutch Glow, which she purchased from our automated phone system in the amount of $This amount includes shipping and handling Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the productOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on his/her invoice located at the bottom On November 12th Ms [redacted] called into our customer service department regarding her order, she was given the breakdown of her charges, which Ms [redacted] accepted a $save the sale offer which she agreed to keep all items and do not return If you have any further questions at all, please contact me via email for further assistance? Thanks, [redacted] Customer Service Manager [redacted] Order #: [redacted] Received: 11/03/0:59am Operator: liv Adcode: DG10L Sourcecode: LO Via: Phone Order Status: billed/shipped Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] ** [redacted] Ship To: [redacted] ** [redacted] Email: Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange DG DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 11/05/ 90@CT DG1TV DUTCH GLOW AMISH WOOD MILK 11/03/ DGNTV DUTCH GLOW INSTRUCTIONS 11/03/ DGPSTV PUMP SPRAYER FOR DG1TV 11/03/ DGTTV DUTCH GLOW ONE FREE TOWL 11/03/ Refunded: Requested=11/12/14, Qty= 1, $, Refund Date=11/12/14, Operator= Your order has been refunded DG BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 11/05/ 90@CT DG1TV DUTCH GLOW AMISH WOOD MILK 11/03/ DGTUTV CAP TO MAKE DG2TV 11/03/ Shipped on 11/05/by FEDEX SMART POSTSee Tracking Information Below DG DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 11/05/ 90@CT DG1TV DUTCH GLOW AMISH WOOD MILK 11/03/ DGPSTV PUMP SPRAYER FOR DG1TV 11/03/ DGTTV DUTCH GLOW ONE FREE TOWL 11/03/ Shipped on 11/05/by FEDEX SMART POSTSee Tracking Information Below DG DISC BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 11/05/ 90@CT DG1TV DUTCH GLOW AMISH WOOD MILK 11/03/ DGTUTV CAP TO MAKE DG2TV 11/03/ Shipped on 11/05/by FEDEX SMART POSTSee Tracking Information Below Refunds: Date Status Check No Amount Discount Tax P&H Total 11/12/ bld/shp $ $ $ $ $ Payments: Payment Method: Visa xxxxxx [redacted] 03/ Accepted: # [redacted] - 11/04/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: CUSTOMER ACCEPT $SAVE A SALE TO KEEP ALL ITEMS AND AGREED THAT SHE WILL NOT RETURN

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** [redacted] You still for the 4th time have not answered my question but I guess your company must need the money more than me so you keep it! Im done with this bt back and forth im gunna bring your product to where it belongs anyways the dumpster!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]There is small print at the bottom of the page that states you pay s&h for bonus offers however they aren't really "bonus offers" if you have to pay for themI was told they were 'un-negotiable' therefore it is a required purchaseIn large print, it says the item(s) being purchased is $10......it would actually be $if I have no choice in these so called 'bonus items'I stand by my claim that it is misleading to the public You also do not see your total amount until the order is processedHad I seen the additional charges, I would not have purchased this item Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I couldn't copy of the website where I found a lots of complaints (very similar to mine)But if you put it in Google complaints about scratch aide"don't get caught up by scratch aidethere are complaintsthe company never gave an explanation why I was charged for separate shipping and handlingI RESEVED EVERYTING IN ONE BOX!the woman over the phone or via email still hasn't gave me an answer why they have done this to me!when I her I will contact Revdex.com she told me :GO RIGHT AHEAD AND THEN HANG UP!I asked her by email to gave me her supervisor name and number and she would not giving to me stating she is the manager (i hardly believe that)I was told by a professional to order this product so it maybe will help to fix my floorWhen I reseved the item he saw on the instruction It wont work for this type a wood!! the advertising said "ANY WOOD"so for all these reasons I would like the full refund! Not just only 10$I would gladly sent the product back to the company!And please look up "don't get caught by scratch aide" so you can really see wht this company has done to ppl like me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I stand by my original documentation regarding this transaction I was simply trying to find out s&h fees, which they indicate are only disclosed upon going thru the process of checking out I was on a page that said I could continue and still have the chance to preview the purchase but I never had that chance, the sale closed I don't want to be tedious to you by becoming redundant My original submission accurately describes what happened I contacted them immediately after it happened but they ignored my attempts to stop or cancel the transaction I am too nervous to go back on their site to copy anything for fear the same will happen to me again So many others have had the same experience How can SAS explain that? Seems like a very odd coincidence I am insulted by their response Kind Regards, Becky [redacted]

[redacted] I JUST WANT TO INFORM YOU THAT YOU HAD NO RIGHT TO CALL ME A ***YOUR REFUND OF $IS CORRECT OUR RETURN POLICY IS LISTED AT THE BOTTOM OF YOUR INVOICENO ADDITIONAL CREDIT WILL BE ISSUE AND YOU CAN CONTACT WHOMEVERY YOU WANT DO NOT CONTACT ME OR MY CUSTOMER SERVICE DEPARTMENT YOU HAVE NOTHING FURTHER TO DO WITH OUR BUSINESS YOU’RE GOING TO HAVE A HORRIBLE LIFE [redacted] CUSTOMER SERVICE MANAGER Order #: [redacted] Received: 10/08/2:49am Operator: dtm Adcode: [redacted] Sourcecode: DTM Via: WEB Order Status: billed/shipped Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] ** [redacted] ** [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange DG DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 10/10/ 72@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/08/ DGNTV DUTCH GLOW INSTRUCTIONS 10/08/ DGPSTV PUMP SPRAYER FOR DG1TV 10/08/ DGTTV DUTCH GLOW ONE FREE TOWL 10/08/ Refunded: Requested=10/23/14, Qty= 3, $30.00, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Your order has been refunded DG BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 10/10/ 72@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/08/ DGTUTV CAP TO MAKE DG2TV 10/08/ Refunded: Requested=10/23/14, Qty= 3, $.00, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Shipped on 10/10/by FEDEX HOME DELIVERYSee Tracking Information Below PROCESS PROCESSING FEE NI billed/shipped 10/10/ 72@CT Shipped on 10/10/by FEDEX HOME DELIVERYSee Tracking Information Below DG DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 10/10/ 72@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/08/ DGPSTV PUMP SPRAYER FOR DG1TV 10/08/ DGTTV DUTCH GLOW ONE FREE TOWL 10/08/ Refunded: Requested=10/23/14, Qty= 1, $7.95, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Your order has been refunded DG DISC BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 10/10/ 72@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/08/ DGTUTV CAP TO MAKE DG2TV 10/08/ Refunded: Requested=10/23/14, Qty= 1, $.00, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Shipped on 10/10/by FEDEX HOME DELIVERYSee Tracking Information Below DGW DUTCH GLOW MICROFIBER TOWEL BUY GET FREE XX billed/shipped 10/10/ 72@CT n/a DGTTV DUTCH GLOW ONE FREE TOWL 10/08/ Refunded: Requested=10/23/14, Qty= 1, $7.95, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Your order has been refunded DGM DISC DUTCH GLOW MICROFIBER APPLICATION MITT XX billed/shipped 10/10/ 72@CT DGMTV DUTCH GLOW MICROFIBER APP MITT 10/08/ Refunded: Requested=10/23/14, Qty= 1, $5.95, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Your order has been refunded DGO DUTCH GLOW MOP BONNET PACK XX billed/shipped 10/10/ 72@CT DGOTV DUTYCH GLOW MOP & BONNET 2PK 10/08/ Refunded: Requested=10/23/14, Qty= 1, $12.95, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Your order has been refunded DGS DUTCH GLOW SCRATCH REMOVER XX billed/shipped 10/10/ 72@CT n/a DGSTV DUTCH GLOW SCRATCH REMOVER 10/08/ Refunded: Requested=10/23/14, Qty= 1, $7.95, Refund Date=10/23/14, Operator=e Returned: Received=10/23/14, Qty= Reason: No Longer Wanted Your order has been refunded ORMDLABEL ORMD LABELS 1.5IN X 2.25IN RI billed/shipped 10/10/ 72@CT n/a Shipped on 10/10/by FEDEX HOME DELIVERYSee Tracking Information Below Refunds: Date Status Check No Amount Discount Tax P&H Total 10/23/ bld/shp $ $ $ $ $ Payments: Payment Method: Visa xxxxxxx [redacted] [redacted] Accepted: # [redacted] Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Please have Ms [redacted] provide a copy of the recording this is clearly my word against hers and I am not going back and forth with this lady Dutch Glow is wrong and clearly over charging customers Where is there any confirmation of what I was being charged other than my bank statement? Where is the confirmation there is none other than what you are saying I heard I saw the commercial on TV when I called to order prices was given then, this do not change the fact that I was over charged Where is the black and white confirmation? The money is not even a issue any longer it is the principle that Dutch Glow is bogas charging customers and Supervisor bullying the customer when called to discuss Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They did refund my purchase price, but I want to re-iterate that the sale did NOT proceed as they described I did NOT choose all the items that were billed to me, and I was given NO chance to view my order before they put up a screen that said "Your order has been placed" I accept their refund and will not proceed any further with complaints I have initiated in many forumsBut if they continue to lie, I will continue to refute them I think it is best to drop the subject Regards, *** [redacted]

[redacted] [redacted] Trade Practice Consultant Revdex.com W Greenfield Ave Milwaukee, WI Re: [redacted] Dear Mrs [redacted] , Mr [redacted] was made aware of all that the product included, the charges, and terms of his purchasewe are careful to disclose everything to customers so they can make an informed purchase decision Mr [redacted] RMA# will expire (Sept 29th) we do not provide prepaid labels Thank you, [redacted] ROTO SWEEP Customer Service Manager SAS Group, Inc Tarrytown, NY [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***I did sent you an email about this matter!Please Google "don't get gouged by scratch aid" it tells you exactly what has been done to me and others! And how much is the total spading when product has been shipped back I still didn't get the answer why I was charged separate shipping and handling for ONE BOX! I was charged over shipping and handling.this is ridicules!! this company clearly ripping people offAlso you can read about how some of them was treated over the phone (just like it happened to me)I would not bee this upset if they would had charged me for one price of shipping and handling for one box and not over dollar!!this is unheard of!That article is so detailed about how they scam people! thank you

*** [redacted] 03/20/Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] Dear Mrs [redacted] I received your letter regarding Ms [redacted] Complaint on her PANE DR Purchase Ms [redacted] made a purchased from SAS Group, IncIt is a product called PANE DR, which she purchased from our website on February 25, in the amount of $This amount includes shipping and handling & Web charge I have pulled Ms [redacted] web order; our records show Ms [redacted] did order all the additional upsell items listed on her orderMs [redacted] had to click on the qty to approve this before her order could go through Ms [redacted] was made aware of all that the product included the charges, and terms of her purchaseWe are careful to disclose everything to the customer, so they can make an informed purchase decision At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling charges We received Ms [redacted] return package and she was issued a full refund on March 07thWe have no further business with Ms [redacted] This matter has been resolved Thanks, Glenda Tyson PANE DR Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY [email protected] Details for Pane Dr Order: Item Desc Quantity Sub Total Tax Ship Date Status PNMORPANE DR BY FULLER BRUSH MAIN OFFER $$03/02/Shipped PPANE DR WITH SET/PADS IN REMAILER $$03/02/Shipped PNBNRBONUS: PANE DR BY FULLER BRUSH $$03/02/Service Item PNAODPANE DR UPGRADE: ASET/CLEANING PADS $$03/02/Shipped PDR2CBTV PANE DR SET/CLEANING PADS $$03/02/Shipped PNMORPANE DR BY FULLER BRUSH MAIN OFFER $-$03/07/Returned Processed on RMA# PNBNRBONUS: PANE DR BY FULLER BRUSH $-$03/07/Returned Processed on RMA# PNAODPANE DR UPGRADE: ASET/CLEANING PADS $-$03/07/Returned Processed on RMA# WEBFEEWEB PROCESSING FEE $$03/07/Returned Processed on RMA# Shipping Address Billing Address # [redacted] TERI [redacted] Miscellaneous Info Status Shipped Quantity Order Date 02/25/Shipping $Ship Date 03/02/Tax $Ship Method FSP Total $PO Number Receivable $Alt Order Notes Sales ID SS Source Code PNGNCatalog Code MOJO Order Type WEB Shipment Information Tracking/Pro Number Method Ship Date Weight SCAC BOL Load ID S/C usps FSP 03/02/Payment History Date Method Amount 02/26/VISA 01/[redacted] $03/15/VISA 01/[redacted] $-

[redacted] Trade Practice ConsultantRevdex.comWGreenfield AveMilwaukee, WI 53214RE: [redacted] [redacted] Dear ***I received a letter from your office stating [redacted] of Charleston, WV has filed a complaintMr [redacted] made a purchased from SAS Group, IncIt is a product called Scratch Aide, which he purchased from our website on November 04, in the amount of $This amount includes shipping and handlingI have pulled the order Entry of Mr [redacted] placing his it shows that he place the order and sessions, he did not abandon the site, the order is under a media ID and it was completed; Mr [redacted] enter his credit card# for order to be approved & processed Mr [redacted] contact customer service regarding his order he was advised that his order was on the shipping dock and could not be cancelled; he was advised that the sponges are apart of the promotion and could not be removed which is clearly stated on our Scratch Aide websiteOur customer service reps do not make outbound calls to customersMr [redacted] received a call from a 3rd party Telemarketing company called Quality Resources they have nothing to do with Dutch Glow Quality Provides order confirmation services for multiple vendors who are already in receipt of paid order from consumersIf Mr [redacted] wants to return the unwanted items within 10days from delivery date, Please use the address listed below [redacted] Scratch AideSAS Group, IncWhite Plains Rd Ste 1Tarrytown, NY 10591Please write your return Merchandise Authorization number ( [redacted] ) clearly on the outside of the package and I do recommend you obtain tracking information for the return package.Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $deducted from your refund, your total refund will be $less shipping and processing which is clearly stated in our Scratch Aide advertisementBefore a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these Processing and handling chargesIf the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost onlyOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on his/her invoice located at the bottomEach set of Scratch Aide comes with Sponges as a Bonus please see break down belowset of Scratch Aide @ Original Price of $A shipping and processing charge of $plus Bonus sponges for an additional $shipping and processing, Again this is clearly stated on our Scratch Aide website/automated system.Thanks, [redacted] Customer Service Manager [redacted] Received: 11/04/7:41pm Operator: dtm Adcode: [redacted] Sourcecode: DTM Via: WEB Order Status: billed/shipped Placed: 11/04/4:29pm Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] ** [redacted] **SOUTH CHARLES, WV 25309Email: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ S&P SASCRATCH MENDER XX billed/shipped 11/06/32@CT DGSCTV SCRATCH MENDER 11/04/ SAFREE SCRATCH BUTTER NI billed/shipped 11/06/32@CT n/a SAFREE MICROFIBER CLOTH XX billed/shipped 11/06/32@CT n/a DGTTV DUTCH GLOW ONE FREE TOWL 11/04/ SABONUS ERASER SPONGES XX billed/shipped 11/06/32@CT n/a DGETV ERASE SPONGE 11/04/ PROCESS PROCESSING FEE NI billed/shipped 11/06/32@CT n/a Payments: Payment Method: Visa xxxxxxx 07/ Accepted: # - 11/05/Order Status Installments Gross: 10.00Less Discount: .00Tax: @ % .00P&H: 17.94TOTAL: Paid-to-date: 27.94Credits: .00Refunds: .00Balance Due: Customer can return for product credit less shipping and processing within 10days from delivery date

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] I question the last sentence in the SAS response where it is indicated there would be no credit since the materials have not been returned by 2/26/15, the date of their responseTo return items I would still have to pay shipping, which I have already paid onceIf they would give me credit for the product and pay return shipping I would agree to pay the original shipping Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12746897, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I did try to upload documentation today, but not sure if you got itI only just now realized the timing:I called on Monday 2/I was told that my order was already processed but the shipping invoice shows that it was not processed until the next day on 2/and FedEx shows that they got it on 2/21/ PaneDr flat out lied to meIt cost me $to return ALL items via USPS and I would like to be made whole.$+ = $Thanks,-***

From: G [redacted] Sent: Wednesday, April 27, 4:PMTo: Subject: I spoke with custmer here are my notes I posted on his order [redacted] played recording with cst on the phone-Recording shows cst did order additional set of cleaning tonic with main offer He will return product within ten days from today with [redacted] for product cost in the amount of $cst has been advised Thanks, Glenda Patterson Customer Service Manager SAS GROUP, INC Tarrytown, NY Direct Fax [email protected] [redacted] Received: 04/13/12:48pm Operator: liv Adcode: [redacted] Sourcecode: LO Via: Phone Order Status: billed/shipped Placed: 04/13/9:04am Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] Ship To: [redacted] Email: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange CT DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER XX billed/shipped 04/18/ 64@CT DGCTBTV DG CLEANING TONIC 16OZ EMPTY BOTTLE 04/13/ DGCTITV DG CLEANING TONIC INSTRUCTIONS 04/13/ DGCTPTV DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE 04/13/ DGCTTV DUTCH GLOW CLEANING TONIC 8OZ 04/13/ CT BONUS EXTRA BOTTLE OF CONCENTRATE XX billed/shipped 04/18/ 64@CT DGCTTV DUTCH GLOW CLEANING TONIC 8OZ 04/13/ CT FREE STAINLESS STEEL SCRUBBER XX billed/shipped 04/18/ 64@CT DGCTSTV DG CLEANING TONIC STAINLESS SCRUBBER 04/13/ ORMDLABEL BLACK LIMITED QTY X RI billed/shipped 04/18/ 64@CT n/a Payments: Payment Method:Visa [redacted] 08/2017Accepted: # [redacted] - 04/15/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: Notes: Date Time Operator Code Note 04/14/ 00: e XX Sent to Quality Resources(3rd Party Telemarketer) 04/19/ 01: e YY Ship Confirmation Sent to [email protected] - 04/19/ 04/27/ 15: gle XX [redacted] Order accessed by agent glenda 04/28/ 08: XX [redacted] Order accessed by agent 04/28/ 08: ZZ SUPERVISOR'S NOTES 04/28/ 08: XX PER CORP.-played recording with cst on the phone-Recording shows cst did order additional set of cleaning tonic with main offerHe will return product within ten days from today with RMA104GPfor product cost in the amount of $cst has been advised He told me in the beginning of the conversation that he only rec bottles until I told him the weight of the package shows he received bottlehe said oh you’re correct 05/05/ 15: gle XX [redacted] Order accessed by agent glenda Tracking: Date Pr Package ID Cd Carrier Tracking # 04/28/ [redacted] FEDEX SMART POST [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, *** ***

April 8, [redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] [redacted] Ms [redacted] made two separate purchased from SAS Group, IncIt is a product called Scratch Aide, which she purchased from our website on February 10, in the amount of $on each orderThis amount includes shipping and handling & web processing fee I have pulled the order entre of Ms [redacted] Orders for Scratch Aide which shows that she place two separate orders both orders was completed with session Media ID #’sMs [redacted] entered her credit card # on both orders; there’s no error on our part Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item Ms [redacted] filed two separate chargeback’s with her bank on March 02nd & March 14th Due to the dispute with her bank I am unable to assist Ms [redacted] further until the dispute is resolved If Ms [redacted] wants to return the unwanted package for a full credit she must drop the dispute case with her bank and ship all items to me @ her own expense to the address listed below Thanks [redacted] Customer Service Manager White Plains Rd Tarrytown, NY Direct Fax [redacted] Order #: [redacted] Received: 02/10/7:42pm Operator: dtm Adcode: SA1000D Sourcecode: DTM Via: WEB Order Status: billed/shipped Placed: 02/10/7:41pm Account Status: Chargeback External Order #: [redacted] Sold/Ship To: Sold To: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ P&H SA SCRATCH MENDER XX billed/shipped 02/12/ 80@CT DGSCTV SCRATCH MENDER 02/10/ SA FREE SCRATCH BUTTER NI billed/shipped 02/12/ 80@CT SA FREE MICROFIBER CLOTH XX billed/shipped 02/12/ 80@CT DGTTV DUTCH GLOW ONE FREE TOWL 02/10/ SA BONUS ERASER SPONGES XX billed/shipped 02/12/ 80@CT DGETV ERASE SPONGE 02/10/ PROCESS PROCESSING FEE NI billed/shipped 02/12/ 80@CT INSURE INSURE SHIP PACKAGE INSURANCE NI billed/shipped 02/12/ 80@CT Payments: Payment Method:American Ex xxxxxxx [redacted] 04/2020Accepted: # [redacted] - 02/11/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due:

[redacted] I have reviewed your order, Please note you received the correct refund for the return unwanted package Shipping and handling are non-refundable which is stated very clearly in our Dutch Glow advertisement, it’s also located on the Dutch Glow website and at the bottom of your invoice At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling charges We are disappointed that we did not meet your expectationsNo additional credit will be credit to your account Thanks, [redacted] Customer Service Manager [redacted] Order #: [redacted] Received: 12/24/2:44pm Operator: dtm Adcode: DG10D Sourcecode: DTM Via: WEB Order Status: billed/shipped Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] ** [redacted] Ship To: [redacted] ** [redacted] Email: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange DG DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 12/29/ 28@CT DG1TV DUTCH GLOW AMISH WOOD MILK 12/24/ DGNTV DUTCH GLOW INSTRUCTIONS 12/24/ DGPSTV PUMP SPRAYER FOR DG1TV 12/24/ DGTTV DUTCH GLOW ONE FREE TOWL 12/24/ Refunded: Requested=01/26/15, Qty= 2, $20.00, Refund Date=01/26/15, Operator=e Returned: Received=01/26/15, Qty= Reason: No Longer Wanted Your order has been refunded DG BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 12/29/ 28@CT DG1TV DUTCH GLOW AMISH WOOD MILK 12/24/ DGTUTV CAP TO MAKE DG2TV 12/24/ Refunded: Requested=01/26/15, Qty= 2, $.00, Refund Date=01/26/15, Operator=e Returned: Received=01/26/15, Qty= Reason: No Longer Wanted PROCESS PROCESSING FEE NI billed/shipped 12/29/ 28@CT n/a DG DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 12/29/ 28@CT DG1TV DUTCH GLOW AMISH WOOD MILK 12/24/ DGPSTV PUMP SPRAYER FOR DG1TV 12/24/ DGTTV DUTCH GLOW ONE FREE TOWL 12/24/ Refunded: Requested=01/26/15, Qty= 1, $7.95, Refund Date=01/26/15, Operator=e Returned: Received=01/26/15, Qty= Reason: No Longer Wanted Your order has been refunded DG DISC BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 12/29/ 28@CT n/a DG1TV DUTCH GLOW AMISH WOOD MILK 12/24/ DGTUTV CAP TO MAKE DG2TV 12/24/ Refunded: Requested=01/26/15, Qty= 1, $.00, Refund Date=01/26/15, Operator=e Returned: Received=01/26/15, Qty= Reason: No Longer Wanted Refunds: Date Status Check No Amount Discount Tax P&H Total 01/26/ bld/shp $ $ $ $ $ Payments: Payment Method: Visa [redacted] [redacted] Accepted: # [redacted] - [redacted] Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: Product credit for return has been issued in the amount of $Less S&P which is stated clearly in company advertisement for Dutch Glow – per [redacted] customer received correct refund credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In spite of the company's representative insisting that I purchased the product, I, along with countless others who have written reviews of the company am adamant in insisting that I DID NOT purchase the product I entered in my credit card information for the sole purpose of seeing what the shipping and total cost would be When I saw the cost, I closed the site and did not continue with an order When I called to tell them I never ordered it, they insisted I did The item had not yet shipped and yet they were unwilling to cancel an order that I never placed and didn't want? Why would they insist I did want it when I clearly am telling them I didn't? Why would they insist on still sending it to me when I'm telling them I didn't want it? I did not order the product, nor did I have any intention of ordering the product after I saw the price They are deceiving would be customers and not allowing them out of something they were lured into I don't want the product and I don't intend to pay for shipping and handling in sending it back because I NEVER ORDERED IT! So don't ask me to go to the trouble of shipping it back or paying to ship something back to get a partial refund on something I never ordered This is so unprofessional! Regards, [redacted]