SAS Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Please have Ms. [redacted] provide a copy of the recording this is clearly my word against hers and I am not going back and forth with this lady.  Dutch Glow is wrong and clearly over charging customers.    Where is there any confirmation of what I was being charged other than my bank statement?  Where is the confirmation there is none other than what you are saying I heard.  I saw the commercial on TV when I called to order prices was given then, this do not change the fact that I was over charged.  Where is the black and white confirmation?  The money is not even a issue any longer it is the principle that Dutch Glow is bogas charging customers and Supervisor bullying the customer when called to discuss.  Thank you

[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]...

[redacted]                                   ...⇄
 
Dear Mrs. [redacted]
 
I received a letter from your office stating that [redacted] of Powder Springs, GA has filed a complaint.
 
Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called Dutch Glow, which she purchased from our automated phone system on July 06, 2015 in the amount of $45.75; this amount includes shipping and handling.
 
 I have pulled the order call of Ms. [redacted] placing her order for Dutch Glow which shows that she ordered the discounted sets of Dutch Glow with Bonus bottle along with the Main offer.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
On August 24, 2015 A Supervisor name Joy explained to Ms. [redacted] Shipping & handling was not refundable, but she would meet her ½ way and refund her post and handling on the bonus items due to Ms. [redacted] stating she did not order the 2nd set,
 
On August 26, 2015 I advised Ms. [redacted] that no credit should have been issued unless the product has been return or the recording has been pulled. As I stated above the recording show items were ordered. Please Note No more credit will be issued on this order, Ms. [redacted] receives a generous credit.
 
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges. If the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost only. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated on the bottom on his/her invoice.
 
Each set of Dutch Glow comes with a Bonus bottle please see break down below
1 set of Dutch Glow @ Original Price of $10.00. A shipping and processing charge of $7.95 plus a
Bonus bottle for an additional $7.95 shipping and processing. Again this is clearly stated on our Dutch Glow website/automated system.
 
Each discount set of Dutch Glow comes with a Bonus bottle, please see breakdown below
1 set of Dutch Glow @ Discount Price of $7.95. A shipping and processing charge of $5.95 plus a bonus bottle of an additional $5.95 shipping and processing charge.
 
 
 Thanks,
 [redacted]
Customer Service Manager
914.333.7414
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I question the last sentence in the SAS response where it is indicated there would be no credit since the materials have not been returned by 2/26/15, the date of their response. To return items I would still have to pay shipping, which I have already paid once. If they would give me credit for the product and pay return shipping I would agree to pay the original shipping.
Regards,
[redacted]

August 1, 2016   [redacted]
Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]...

[redacted]                                   ...⇄   Dear Mrs. [redacted] Ms. [redacted] was advised at the time of placing her Web-order for Scratch Aide that she will be charged for additional shipping & processing charges on the Bonus Sponges before she process her order. Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item. At the time customers place their order, they enter into an agreement to pay for the product and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges. Ms. [redacted] stated that she was not aware of the Bonus cost until she click process- (untrue) with all due respect she was clearly advised before she click process order- I have attach proof of Ad Thanks, [redacted] Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914.333.7414 Direct 914.332.7859 Fax [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Both packages were sent back on 1/26/2016 by USPS. The arrival date, according to the post office employee, was to be 1/28/2016. They did not arrive until Feb. 2, 2016. We waited to send them because we wanted to give them time to respond, hopefully by sending the prepaid mailing stickers. No sense in sending them and then getting the prepaid stickers, and I was told that they needed to be sent back in ten days,which they were. They were sent back before 10 days. Please check usps tracking numbers [redacted], and [redacted]. Ms. Patterson stated that they had not arrived as of Feb. 6. I spoke to Amanda on Feb. 2, at phone # 1-844-764-4362. She verified that the packages had arrived and that we would receive an email this week concerning our refund. I stand by everything I said in my original complaint, and just want to add that we are now out $136.50. $45.33 for the order that we wanted, $58.27 for the order that I was told did not go thru, and $32.90 for postage to send them both back. I appreciate any and all help that you can give to help us get our money back.
Regards,
Les [redacted]

I received a letter from your office stating that [redacted] in Kansas City, MO has filed a complaint regarding his order. I have pulled the order call of Mrs. [redacted] placing her order for Scratch Mender which shows that she agreed and accepted the Original offer of Scratch Mender, Mrs. [redacted]...

said no to all the other up-sell offers, On August 18th Mrs. [redacted] filed a dispute with the bank in the amount of $25.94. We received the unwanted package, no credit was issued due to the Dispute Charge which Freezes the account until the Dispute is resolved. Mrs. [redacted] must contact her Bank and drop the Dispute and fax me a copy of the letter stating the dispute has been drop so a return credit in the amount of 10.00 can be issued less shipping and processing charges which clearly stated in our Scratch Mender advertisement. In the meantime I will advised the Bank proof of purchase due to the recording which she did authorize order to be process. Case Ref#[redacted] Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item Each set of Scratch Aide comes with 3 Sponges as a Bonus please see break down below1 set of Scratch Aide @ Original Price of $10.00. A shipping and processing charge of $7.95 plus 3 Bonus sponges for an additional $7.99 shipping and processing, Again this is clearly stated on our Scratch Aide website/automated system..If you have any questions regarding this matter please feel free to contact me via email for further assistance Thanks, [redacted]Customer Service Manager[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]         Of course, they did not mention that I had called immediately to cancel both orders and they told me to call back in the morning.  Which I did and they told me it was too late to cancel the orders.  If I return both products, they will give me a credit of approximately $20.  The other $40 was for shipping and handling.  Don't know what my shipment cost would be to send back both packages but it is not worth getting a few dollars credit.  I feel good just knowing that I have turned them in to the Revdex.com because of the way they handled things and because the product doesn't work.

[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]                                   ...⇄
 
Dear Mrs. [redacted]
 
Once again:  I have pulled the order call of Ms. [redacted] placing her order for Dutch Glow which shows that she ordered the discounted sets of Dutch Glow with Bonus bottle along with the Main offer. She said NO to all the other up-sell offers.
 
MS. [redacted] DID NOT HANGUP SHE LISTEN TO THE COMPLETE ORDERING PROCESS HER RECORDING TIME 19:58 AT THE END OF THE RECORDING THE SYSTEM ASK FOR YOUR EMAIL ADDRESS WHICH SHE PROVIDED.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
On August 24, 2015 A Supervisor name Joy explained to Ms. [redacted] Shipping & handling was not refundable, but she would meet her ½ way and refund her post and handling on the bonus items due to Ms. [redacted] stating she did not order the 2nd set,
 
On August 26, 2015 I advised Ms. [redacted] that no credit should have been issued unless the product has been return or the recording has been pulled. As I stated above the recording show items were ordered. Please Note No more credit will be issued on this order, Ms. [redacted] receives a generous credit.
 
Ms. [redacted] stated I’m Rude because I’m not saying what she wants to hear.
 
RESOLVED AND CLOSED   
 
Thanks,
 
[redacted]
Customer Service Manager
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. [redacted] letter to the Revdex.com was not at all accurate.  I am not a liar.  The customer service representative that gave me her name told me she was the CEO.  The Dutch Glow site is very unfriendly for consumers.  I accept this resolution simply to be done with them.  I have chalked this up to a bad experience.  I still can't believe my $17.95 order turned into $99.50.  Without being able to say NO. 
Regards,
 
[redacted]

February 06, 2016
Again
I have pulled the order call of Ms. [redacted] placing her order for Dutch Glow Cleaning Tonic which shows that she ordered 1 set of with Bonus bottle.
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
On January 14, 2015 Ms. [redacted] called into our customer service dept regarding her order; she was given the breakdown of the charges; Ms. [redacted] stated that she will refuse package; we suggest customers not to refused package due to package can get lost. I suggest they obtain tracking info for proof of return.
If Ms. [redacted] wants to return the unwanted package within 10days from delivery date which shows that her package will be delivered by the end of the day by USPS mail.
Tracking [redacted] shows Ms. [redacted] package was refused on January 21, 2016 as of February 6, 2016 we have not received return package; I stated in my first response do no refuse package due to package get lost; Ms. [redacted] did not accept the offer for shipping insurance which was an option during ordering processing which she did not accept.
We have a clear Return Instructions/Policy - No Product credit will be issued due to package never arrived to warehouse.
Thanks,
[redacted]
Customer Service Manager
[redacted]
Product & Tracking Information
Postal Product:
Parcel Select
Features:
USPS Tracking™
Date & Time
Status of Item
Location
January 21, 2016 , 10:16 am
Refused
 
SOLON,OH44139
Your item was refused by the addressee at 10:16 am on January 21, 2016 in SOLON, OH 44139 and is being returned to the sender.
January 20, 2016 , 9:24 am
Out for Delivery
BEDFORD,OH44146
January 20, 2016 , 7:34 am
Sorting Complete
BEDFORD,OH44146
January 19, 2016 , 4:28 pm
Arrived at Post Office
BEDFORD,OH44146
January 19, 2016 , 3:13 pm
Accepted at USPS Destination Sort Facility
BEDFORD,OH44146
January 19, 2016 , 12:58 pm
Acceptance
BEDFORD,OH44146
January 17, 2016
Pre-Shipment Info Sent to USPS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thanks,
 
Glenda Patterson
Customer Service Manager
SAS Group, Inc
220 White Plains Rd
Tarrytown, NY 10591
[redacted]
[redacted]
 
 
Order #: [redacted]
Received: 02/25/2016 2:47am
Operator: dtm
Adcode: [redacted]...


Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Placed: 02/25/2016 2:57am
 
 
Account Status: Chargeback
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] 
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
CT00
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
3
XX
billed/shipped
02/26/16
46@CT
44.97
23.85
 
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
1
 
 
02/25/16
 
 
 
 
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
1
 
 
02/25/16
 
 
 
 
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
1
 
 
02/25/16
 
 
 
 
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
 
 
02/25/16
 
 
 
 
 
Refunded: Requested=03/08/16, Qty= 3, $44.97, Refund Date=03/08/16, Operator=282
Your order has been refunded.
2
CT01
BONUS EXTRA BOTTLE OF CONCENTRATE
3
XX
billed/shipped
02/26/16
46@CT
.00
23.85
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
 
 
02/25/16
 
 
 
 
3
CT02
FREE STAINLESS STEEL SCRUBBER
3
XX
billed/shipped
02/26/16
46@CT
.00
.00
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
1
 
 
02/25/16
 
 
 
4
PROCESS
PROCESSING FEE
1
NI
billed/shipped
02/26/16
46@CT
2.00
.00
 
5
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
02/26/16
46@CT
1.49
.00
 
6
CT08
MICROFIBER TOWELS BUY 2 GET 2 FREE
1
XX
billed/shipped
02/26/16
46@CT
7.95
.00
DGTTV
DUTCH GLOW ONE FREE TOWL
4
 
 
02/25/16
 
 
 
 
Refunded: Requested=03/08/16, Qty= 1, $7.95, Refund Date=03/08/16, Operator=282
Your order has been refunded.
7
ORMDLABEL
BLACK LIMITED QTY 2.5 X 2.25
1
RI
billed/shipped
02/26/16
46@CT
.00
n/a
Shipped on 02/26/16 by FEDEX SMART POST. See Tracking Information Below
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
03/08/16
bld/shp
.
$52.92
$.00
$.00
$.00
$52.92
 
 
Payments:
Payment Method:Visa xxxxxxx[redacted] 12/2016Accepted: # [redacted] - 02/25/16
Order
Status
Installments
Gross:
52.92
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
54.14
TOTAL:
107.06
Paid-to-date:
107.06
Credits:
.00
Refunds:
52.92
Balance Due:
.00

July 13, 2016   [redacted]
Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]...

[redacted]                                   ...⇄ /> * Dear Mrs. [redacted]   Mr. [redacted] order was cancelled per his  request on July 11, 2016 his order was never shipped and he was never charged.     I have attached a copy of the cancelled order.   Thanks,   [redacted] Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914.333.7414 Direct 914.332.7859 Fax [email protected]  Order #:[redacted]Received:07/10/2016 10:49pmOperator:dtmAdcode:SA1000D6Sourcecode:DTMAVia:WEBOrder Status:cancelledPlaced:07/10/2016 10:51pmAccount Status:No open balanceExternal Order #:[redacted]Sold/Ship To:Sold To:[redacted]
[redacted] [redacted]
[redacted]
[redacted]Ship To:[redacted]
[redacted] [redacted]
[redacted]Email:[redacted]ReShip Upon ReturnItem Information:              #Item #DescriptionQtyClassStatusDateRun@WHAmount $Exchange1SA00SCRATCH MENDER0XXcancelled07/11/16 .00.00DGSCTVSCRATCH MENDER1currentCancelled:Entered=07/11/16, Qty= 1, Operator=eThis order was cancelled on 07/11/16.2SA01FREE SCRATCH BUTTER0NIcancelled07/11/16 .00.00Cancelled:Entered=07/11/16, Qty= 1, Operator=eThis order was cancelled on 07/11/16.3SA021FREE MICROFIBER CLOTH0XXcancelled07/11/16 .00.00DGTTVDUTCH GLOW ONE FREE TOWL1currentCancelled:Entered=07/11/16, Qty= 1, Operator=eThis order was cancelled on 07/11/16.4SA022BONUS 3 ERASER SPONGES0XXcancelled07/11/16 .00.00DGETVERASE SPONGE3currentCancelled:Entered=07/11/16, Qty= 1, Operator=eThis order was cancelled on 07/11/16.5PROCESSPROCESSING FEE0NIcancelled07/11/16 .00.00Cancelled:Entered=07/11/16, Qty= 1, Operator=eThis order was cancelled on 07/11/16.Payments:Payment Method:Visa xxxxxxx[redacted] 05/2018OrderStatusInstallmentsGross:.00Less Discount:.00Tax:@ 0.0 %.00P&H:.00TOTAL:.00Paid-to-date:.00Credits:.00Refunds:.00Balance Due:.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I, the consumer purchased a product from a "AS SEEN
ON TV" store that prints out on the receipts "NO REFUNDS", find out later that
the actual product does not perform as described and there are numerous
complaints that support my claim
I
have returned already the product to the address below, according to their return
policy, which does not expressly
specify an exclusivity of 30-Day Money Back Guarantee only for purchase made on
line or by telephone
Return Policy
RETURNS:
30-Day Money Back Guarantee (Less S&P.) Please return to address listed
belowPlease be sure to include your complete name, address, daytime telephone
number and email address inside the return package when returning your item
RETURNS
Dutch Glow™
Returns Rd
Wallingford, CT
SAS Group holds a B- rating with the
Revdex.com based on more than complaints as of 1/6/
Dutch Glow had a 1.5-star rating, with
some of the most common complaints citing:
Failure to work as advertised, long
delivery time, poor customer service
Finally,
by placing the order on the Scratch + Aide website, the consumer will be bound
to the company's arbitration agreement, which will limit your ability to become
part of a class action lawsuit or any type of legal proceeding against the
company
https://www.scratchaide.com/shared/arbitration-sas.html
Either
the AS SEEN ON TV in Deer Park, NY store
or RETURNS, Dutch Glow™ in Wallingford,
CT that have my merchandise, must refund my money
Regards,
[redacted]

[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]                                      ...

                                           
 
Dear [redacted]
 
I received a letter from your office regarding [redacted] of Winnfield, LA   
 
Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called Dutch Glow, which she purchased from our automated phone system in the amount of $45.75. This amount includes shipping and handling.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges. If the customer is not satisfied they can call and return the product. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated on his/her invoice located at the bottom.
 
On November 12th  Ms. [redacted] called into our customer service department regarding her order, she was given the breakdown of her charges, which Ms. [redacted] accepted a $5.00 save the sale offer which she agreed to keep all items and do not return.
 
If you have any further questions at all, please contact me via email for further assistance?
 
 Thanks,
 
 
[redacted]
Customer Service Manager
[redacted]
[redacted]
 
Order #: [redacted]
Received: 11/03/2014 0:59am
Operator: liv
Adcode: DG10L4
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted] [redacted]
[redacted]  [redacted]
[redacted]
Ship To: [redacted]
[redacted] [redacted]
[redacted]  [redacted]
[redacted]
Email:
 
Item Information:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
11/05/14
90@CT
  10.00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
11/03/14  
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
11/03/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
11/03/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
11/03/14  
 
 
 
 
Refunded: Requested=11/12/14, Qty= 1, $5. , Refund Date=11/12/14, Operator=251
 Your order has been refunded.
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
11/05/14
90@CT
  .00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
11/03/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
11/03/14  
 
 
 
 Shipped on 11/05/14 by FEDEX SMART POST. See Tracking Information Below
3
 DG020
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
11/05/14
90@CT
  7.95 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
11/03/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
11/03/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
11/03/14  
 
 
 
 Shipped on 11/05/14 by FEDEX SMART POST. See Tracking Information Below
4
 DG03
DISC BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
11/05/14
90@CT
  .00 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
11/03/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
11/03/14  
 
 
 
 Shipped on 11/05/14 by FEDEX SMART POST. See Tracking Information Below
Refunds:
 
 
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
11/12/14
bld/shp
.
$5.00
$.00
$.00
$.00
$5.00
 
 
Payments:
Payment Method:  Visa    xxxxxx[redacted]     03/2017      Accepted: # [redacted] - 11/04/14
Order
Status
Installments   
Gross:
17.95
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
27.80
TOTAL:
45.75
Paid-to-date:
45.75
Credits:
.00
Refunds:
5.00
Balance Due:
.00
 CUSTOMER ACCEPT $5.00 SAVE A SALE TO KEEP ALL ITEMS AND AGREED THAT SHE WILL NOT RETURN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] My wife opened the product and tried it. It was useless, so I'm throwing the remainder in the trash.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
  I can't believe it!!  Everything stated by [redacted](?) is a lie.  I told numerous service reps about the fact that the package was damaged.  I took the package to the PO on 2/9/15.  I told the clerk that the order was not wanted, was not opened and requested that it be returned.  She commented on the fact that the bottom of the box was wet and the plastic bag had been placed around it.  I certainly expected that the PO would know how to handle the matter, and I knew of no reason to ask further questions.  I was given a receipt, and a copy of the receipt was faxed to Dutch Glow on 2/24 after I was told to do so by one of the Dutch Glow service reps.  (Fax # [redacted].  Numerous calls were made to Dutch Glow after I returned the package, as I wanted  to know when it was received. I might add that on the Dutch Glow web page there is a message from another customer who had exactly the same problem that I am having. I don't like being called a liar, I don't like being hung up on, and I intend to contact Attorney General [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I did sent you an email about this matter!Please Google "don't get gouged by scratch aid" it tells you exactly  what has been done to me and others! And how much is the total spading when product has been shipped back.  I still didn't get the answer why I was charged separate shipping and handling for ONE BOX! I was charged over 17.00 shipping and handling.this is ridicules!! this company clearly ripping people offAlso you can read about how some of them was treated over the phone (just like it happened to me)I would not bee this upset if they would had charged me for one price of shipping and handling for one box and not over 17 dollar!!this is unheard of!That article is so detailed about how they scam people! thank you

[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
Re: [redacted]
I received a letter from your office stating that [redacted] of Davis, CA has filed a complaint.
Mr. [redacted] made a purchased from SAS...

Group, Inc. It is a product called Scratch Aide, which he purchased from our website on December 28, 2015 in the amount of $27.94. This amount includes shipping and handling & website processing fee.
I have pulled the order Entry of Mr. [redacted] Scratch Aide order, it shows the he did place the order and it was completed under a media ID# which shows that he entered his credit card # and agreed and accept the order.
Mr. [redacted] verified all information which match the information we have in our system that he entered on the order; all proof of purchase will be provided to Credit Card Company. Mr. [redacted] wanted to discuss other companies ordering processing which I do not have to respond to he stated I am Rude because I am not saying what he wants to hear.
 If Mr. [redacted] wants to return the unwanted items within 10days from delivery date he must follow the instructions below. Please use the address listed below.
[redacted]
Scratch Aide
SAS Group, Inc
220 White Plains Rd Ste 1
Tarrytown, NY 10591
Please write your return Merchandise Authorization number ([redacted]) clearly on the outside of the package and I do recommend you obtain tracking information for the return package.
Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $17.94 deducted from our refund, your total refund will be $10.00 less shipping and processing which is clearly stated in our Scratch Aide advertisement.
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these Processing and handling charges. If the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost only. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated at the bottom of his/her invoice.
Each set of Scratch Aide comes with 3 Sponges as a Bonus please see break down below
1 set of Scratch Aide @ Original Price of $10.00. A shipping and processing charge of $7.95 plus
3 Bonus sponges for an additional $7.99 shipping and processing, Again this is clearly stated on our Scratch Aide website/automated system.
 Thanks,
[redacted]
Customer Service Manager
914.333.7414
[redacted]
Order #: [redacted]
Received: 12/28/2015 11:42pm
Operator: dtm
Adcode: SA1000D4A
Sourcecode: DTM
Via: WEB
Order Status: printed
 
 
Placed: 12/28/2015 11:36pm
 
 
Account Status: Open balance= $27.94
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: R [redacted]
[redacted]
[redacted]
Ship To: [redacted]
[redacted]
[redacted]
[redacted]
Email: [redacted]
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
SA00
SCRATCH MENDER
1
XX
printed
12/29/15
56@CT
10.00
7.95
 
DGSCTV
SCRATCH MENDER
1
 
 
12/28/15
 
 
 
 
Order has shipped. Expect your delivery by FEDEX SMART POST on 01/08/16.
2
SA01
FREE SCRATCH BUTTER
1
NI
printed
12/29/15
56@CT
.00
n/a
Order has shipped. Expect your delivery by FEDEX SMART POST on 01/08/16.
3
SA021
FREE MICROFIBER CLOTH
1
XX
printed
12/29/15
56@CT
.00
n/a
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
12/28/15
 
 
 
Order has shipped. Expect your delivery by FEDEX SMART POST on 01/08/16.
4
SA022
BONUS 3 ERASER SPONGES
1
XX
printed
12/29/15
56@CT
.00
7.99
DGETV
ERASE SPONGE
3
 
 
12/28/15
 
 
 
Order has shipped. Expect your delivery by FEDEX SMART POST on 01/08/16.
5
PROCESS
PROCESSING FEE
1
NI
printed
12/29/15
56@CT
2.00
n/a
Order has shipped. Expect your delivery by FEDEX SMART POST on 01/08/16.
 
 
Payments:
Payment Method:Discover xxxxxxx[redacted] 11/2019Accepted: # [redacted] - 12/29/15
Order
Status
Installments
Gross:
10.00
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
17.94
TOTAL:
27.94
Paid-to-date:
.00
Credits:
.00
Refunds:
.00
Balance Due:
27.94

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Im not looking for instructions on how to return the item im upset with how they are making customers pay more money than the item is worth TO RETURN THE ITEM! A customer should not lose money when returning an item especially an item that did not hold true to what they claim it can do! I want a full refund of all money spent and I want them to pay for return shipping! I also want them to be honest with what the product can actually pick up, it only picked up animal hair. It wouldnt pick up cat litter or cat food  like they say it will do on infomercial no problem.