SAS Group

February 06, Again I have pulled the order call of Ms [redacted] placing her order for Dutch Glow Cleaning Tonic which shows that she ordered set of with Bonus bottle Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item On January 14, Ms [redacted] called into our customer service dept regarding her order; she was given the breakdown of the charges; Ms [redacted] stated that she will refuse package; we suggest customers not to refused package due to package can get lostI suggest they obtain tracking info for proof of return If Ms [redacted] wants to return the unwanted package within 10days from delivery date which shows that her package will be delivered by the end of the day by USPS mail Tracking [redacted] shows Ms [redacted] package was refused on January 21, as of February 6, we have not received return package; I stated in my first response do no refuse package due to package get lost; Ms [redacted] did not accept the offer for shipping insurance which was an option during ordering processing which she did not accept We have a clear Return Instructions/Policy - No Product credit will be issued due to package never arrived to warehouse Thanks, [redacted] Customer Service Manager [redacted] Product & Tracking Information Postal Product: Parcel Select Features: USPS Tracking™ Date & Time Status of Item Location January 21, , 10:am Refused SOLON,OH Your item was refused by the addressee at 10:am on January 21, in SOLON, OH and is being returned to the sender January 20, , 9:am Out for Delivery BEDFORD,OH January 20, , 7:am Sorting Complete BEDFORD,OH January 19, , 4:pm Arrived at Post Office BEDFORD,OH January 19, , 3:pm Accepted at USPS Destination Sort Facility BEDFORD,OH January 19, , 12:pm Acceptance BEDFORD,OH January 17, Pre-Shipment Info Sent to USPS

*** ***
Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: *** ***- Complaint ID *** Dear Mrs*** I received your letter regarding Ms*** Complaint on her ROTO SWEEP Purchase Ms*** made a
purchased from SAS Group, IncIt is a product called Roto Sweep, which she purchased from our automated phone system on July 04, in the amount of $This amount includes shipping and handling & Web-charge Our records show that Ms*** called into our customer service department on July 24th wanting to return the additional set- she was advised that we do not provide prepaid labels, she must return at her own expense Ms*** was made aware of all that the product included the charges, and terms of her purchaseWe are careful to disclose everything to customers so they can make an informed purchase decisionAlthough this is not our policy, we issued Ms*** a full credit of $Ms*** needs to do the right thing and return the product At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost onlyOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on our website/automated system Each set of Roto Sweep comes with a Bonus Crumb sweeper please see break down below set of ROTO SWEEP @ Original Price of $A shipping and processing charge of $plus a Bonus Crumb Sweeper for an additional $shipping and processingAgain, this is clearly stated on our ROTO SWEEP website/automated system Thanks, *** ***
ROTO SWEEP Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY Direct Fax [email protected]

If Mr*** still wants to return the unwanted items, Please use the address listed below. *** ***Scratch AideSAS Group, Inc*** *** *** ** *** ***
*** ** *** Please write your return Merchandise Authorization number (***) clearly on the outside of the package
and I do recommend that he obtain tracking information for the return package. Once I receive his package I will issue him a full credit in the amount of $this amount includes processing and handling. Thanks, *** ***Customer Service ManagerSAS Group, Inc*** *** *** **
*** ** ***
***
***

February 20,
*** ***
Trade practice consultant
Revdex.com
wGreenfield Ave
Milwaukee, WI
RE: *** *** ***
***
Dear Mrs***
I received a letter from your office stating that *** *** of Cheektowaga, NY has filed a complaint
Ms*** made a purchased from SAS Group, IncIt is a product called Cleaning Tonic, which she purchased from our automated phone system on January 11, in the amount of $This amount includes shipping and handlingMs*** inquiry is incorrectThe phone system is not set up the way she stated in her inquiry
I have pulled the recording of Ms*** placing her order, recording shows that she did order discounted set of Cleaning Tonic with bonus with main offerMs*** said no to the other up-sell items that are not listed on her order; recording also shows that Ms*** request her order to be shipped to *** *** *** *** ** ***
On January 29th Ms*** called into customer service she was very irate with the Rep as she was getting the breakdown of her order- Ms*** order was delivered to her on January 30,
If Ms*** wants to return the unwanted items she must return within 10days from Delivery Date, Please use the address listed below
*** ***
Cleaning Tonic
SAS Group, Inc
White Plains Rd Ste
Tarrytown, NY
Please write your return Merchandise Authorization number ***) clearly on the outside of the package and I do recommend you obtain tracking information for the return package, do not refuse package
Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $deducted from our refund, your total refund will be $less shipping and processing which is clearly stated in our Cleaning Tonic advertisement
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these Processing and handling charges
Thanks,
*** ***
Customer Service Manager
***
***
Order #: ***
Received: 01/11/0:47am
Operator: liv
Adcode: CT1499L
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Placed: 01/09/7:01pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***,***
*** *** *** ***
*** ***
Ship To: ***
*** *** ***
*** ***
*** ***
*** ***
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
CT
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
XX
billed/shipped
01/27/
25@CT
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
01/11/
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
01/11/
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
01/11/
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
01/11/
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
CT
BONUS EXTRA BOTTLE OF CONCENTRATE
XX
billed/shipped
01/27/
25@CT
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
01/11/
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
CT
FREE STAINLESS STEEL SCRUBBER
XX
billed/shipped
01/27/
25@CT
n/a
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
01/11/
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
CT
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIG SPRAY DISC
XX
billed/shipped
01/27/
25@CT
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
01/11/
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
01/11/
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
01/11/
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
CT
DISC BONUS EXTRA BOTTLE CONCENTRATE
XX
billed/shipped
01/27/
25@CT
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
01/11/
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
CT
FREE STAINLESS STEEL SCRUBBER
XX
billed/shipped
01/27/
25@CT
n/a
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
01/11/
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
INSURE
INSURE SHIP PACKAGE INSURANCE
NI
billed/shipped
01/27/
25@CT
n/a
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
ORMDLABEL
BLACK LIMITED QTY X
RI
billed/shipped
01/27/
25@CT
n/a
Shipped on 01/27/by FEDEX SMART POSTSee Tracking Information Below
Payments:
Payment Method:Visa xxxxxxx*** ***Accepted: # *** - 01/25/
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

December 28, Kim *** Trade Practice Consultant Revdex.com *** ** *** *** *** ** *** RE: Sharon *** Complaint ID Mrs***, Ms *** made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which she
purchased from our Website on December 23rd in the amount of $This amount includes processing and handling and a web charge of $which is clearly stated in the advertisement before processing the order I have pulled the order entry of Ms*** order for Scratch Aide; it shows that she ordered 1set of the main offer with the Bonus Sponges that automatically comes with the offer; which is clearly stated in the advertisement before the customer process the order Our records show that Ms*** never contacted our customer service department regarding this matterI am the only person that accessed Ms*** order In the commercial/website it states both visually and verbally that additional shipping and processing applies to additional item and bonus itemsThis is restated, along with the amount, in the telemarketing the customer hears when they dial into order or place an order on our websiteThe customer is given the opportunity to accept or decline the offer; our records show that Ms*** accept the offer Each set of Scratch Aide comes with Sponges as a Bonus please see break down below set of Scratch Aide @Original Price of $A shipping and processing charge of $plus bonus sponges for additional $shipping and processing, again this is clearly stated on our scratch Aide website/automated system Thank you, Glenda *** Customer Service *** SAS Group, Inc *** *** *** ** *** ** *** *** *** *** Direct *** *** *** Fax *** Order #:*** Received:12/23/5:46pm Operator:dtm Adcode:SA1000DSourcecode:DTM Via:WEB Order Status:printed Placed:12/23/6:17pm Account Status:Open balance= $ External Order #:*** Sold/Ship To: Sold To: ***,SHARON *** * *** ** *** *** *** *** *** Ship To: ***,SHARON *** * *** ** *** *** *** Email:*** ReShip Upon Return Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange SASCRATCH MENDER XX printed 12/27/59@CT DGSCTV SCRATCH MENDER 12/23/ Order has shippedExpect your delivery by FEDEX SMART POST on 01/06/SAFREE SCRATCH BUTTER NI printed 12/27/59@CT Order has shippedExpect your delivery by FEDEX SMART POST on 01/06/SAFREE MICROFIBER CLOTH XX printed 12/27/59@CT DGTTV DUTCH GLOW ONE FREE TOWL 12/23/ Order has shippedExpect your delivery by FEDEX SMART POST on 01/06/SABONUS ERASER SPONGES XX printed 12/27/59@CT DGETV ERASE SPONGE 12/23/ Order has shippedExpect your delivery by FEDEX SMART POST on 01/06/PROCESS PROCESSING FEE NI printed 12/27/59@CT Order has shippedExpect your delivery by FEDEX SMART POST on 01/06/ Payments: Payment Method:*** xxxxxxx*** ***Accepted:# *** - 12/23/Order Status Installments Gross: Less Discount: Tax:@ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: Notes: Date Time Operator Code Note 12/28/09:gle XX *** Order accessed by agent glenda

***
here's the email I sent J*** ***
Ms*** complaint detail is not truthfull it's all made up , Ms*** never stated to our customer service department or me that her package was damagethe post office would have contact us to inform us that the package
is damage and they will not deliver it, they will not even send it back to us. I would have to ship out a replacement order
I also, advised Ms*** that she is outside the day MBG return policy, we use the date from when the package was deliveredbelow is the email I sent *** on 03/03/
From: *** *** Sent: Tuesday, March 03, 4:PMTo: ***Cc: *** ***Subject: Dutch Glow order
Hi ***
Thank you for taking the time to contact me regarding your Dutch Glow order ***
Per your phone conversation today you stated that you return the package back to the post office (USPS) tracking shows that the package was delivered to you on February 09, it does not show it’s heading back to our warehousethat’s way we advise customers to obtain tracking info
No credit will be issued unless the package is returnPlease note your pass the day MBG policy
We did our part in shipping out the package, you must contact your local post office to confirm return shipping info
If you need further assistance please contact me via email
Thanks,
*** ***
Customer Service Manager
Dutch Glow
White Plains Rd
***
***
Order #: ***
Received: 01/24/1:45pm
Operator: dtm
Adcode: DG10D
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
Placed: 01/24/2:15pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***,***
*** *** *** **
*** ** ***
*** ***
Ship To: ***
*** *** *** **
*** ** ***
Email: ***
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
DG
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
XX
billed/shipped
01/29/
47@CT
10.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
01/24/
DGNTV
DUTCH GLOW INSTRUCTIONS
01/24/
DGPSTV
PUMP SPRAYER FOR DG1TV
01/24/
DGTTV
DUTCH GLOW ONE FREE TOWL
01/24/
DG
BONUS DUTCH GLOW AMISH WOOD MILK
XX
billed/shipped
01/29/
47@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
01/24/
DGTUTV
CAP TO MAKE DG2TV
01/24/
PROCESS
PROCESSING FEE
NI
billed/shipped
01/29/
47@CT
2.00
n/a
DGC
DUTCH GLOW ALL PURPOSE CLEANER
XX
billed/shipped
01/29/
47@CT
7.95
DGCTV
DUTCH GLOW ALL PURPOSE CLEANER
01/24/
DGTRTV
SPRAYER FOR DGCTV AND DGPTV
01/24/
Payments:
Payment Method: Visa xxx*** 08/2017 Accepted: # *** * ***
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

*** ***
Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: *** ** *** *** ** *** Mrs***, Ms*** made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which she purchased from
our Website on December 26, in the amount of $This amount includes processing and handling and a web charge of $which is clearly stated in the advertisement before processing the order I have pulled the order entry of Ms*** order for Scratch Aide; it shows that she ordered sets of the main offer which includes the Bonus Sponges that automatically comes with the offer just pay additional shipping and processing of $this is clearly stated on the website before you click on process order Ms*** contact our customer service dept on December 29th to check on her order status and final price In the commercial/website it states both visually and verbally that additional shipping and processing applies to additional item and bonus itemsThis is restated, along with the amount, in the telemarketing the customer hears when they dial into order or place an order on our websiteThe customer is given the opportunity to accept or decline the offer; our records show that Ms*** accept the offerMs*** order was charged correctly Each set of Scratch Aide comes with Sponges as a Bonus please see break down below set of Scratch Aide @Original Price of $A shipping and processing charge of $plus bonus sponges for additional $shipping and processing, again this is clearly stated on our scratch Aide website/automated system Even though we are in the right, I will issue Ms*** a product refund of $less processing and handling and she can keep the product (Do Not Return) per my request Thank you, *** ***
Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY Direct Fax ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still believe the web site is misleading and will pursue this matter through other avenues.Thank You
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

February 26,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
Re: *** ***
Dear ***
I received a letter from your office stating that *** *** of North Charles, SC has
filed a complaint
Ms*** made a purchase from SAS Group, Inc it is a product called Dutch Glow , which she purchase from our automated phone system in the amount of $87.40, this amount includes shipping and handling
I advised Ms*** on February 04, 2015, I pulled the order call of her placing her order; recording shows that you ordered; (1) Original Set with bonus bottle & (2) Discounted set with bonus bottle, (1) Scratch Remover & (1) Microfiber Towel set
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the product within days of the delivery date, if you’re provided with RMA # you have days to returnOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on our Dutch Glow advertisement and at the bottom of the invoice
Each set of Dutch Glow comes with a Bonus bottle please see break down below
bottle of Dutch Glow @ Original Price of $A shipping and processing charge of $plus a
Bonus bottle for an additional $shipping and processingAgain this is clearly stated on our Dutch Glow website/automated system
Each discount set of Dutch Glow comes with a Bonus bottle, please see breakdown below
set of Dutch Glow @ Discount Price of $A shipping and processing charge of $plus a bonus bottle of an additional $shipping and processing charge
If you want to return the unwanted items, please use the address listed below; you must return at your own expense, we do not pay for return
*** ***
Dutch Glow
SAS Group, Inc
White Plains Rd
Tarrytown, NY
Please write your Return Merchandise Authorization number (***) clearly on the outside of the package and I do recommend you obtain tracking information for the return package
Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $deducted from your refund, your total refund will be $less shipping and processing, once your refund has been issued, I will send you a confirmation email with the details of the refundYou may want to contact your financial institution for any refund posting timeframes that you are unsure of
Please note you have 10days from today to return for Product credit
As of February 26, we still have not received any return package, Ms*** RMA#*** has expired, I’m unable to accept any return or issue any credit
Thanks,
*** ***
Customer Service Manager
***
***
Order #: ***
Received: 01/19/0:42am
Operator: liv
Adcode: DG10L
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***,***
*** *** *** **
*** *** ** ***
*** ***
Ship To: ***
*** *** *** **
*** *** ** ***
*** ***
Email: ***
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
DG
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
XX
billed/shipped
01/21/
42@CT
10.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
01/19/
DGNTV
DUTCH GLOW INSTRUCTIONS
01/19/
DGPSTV
PUMP SPRAYER FOR DG1TV
01/19/
DGTTV
DUTCH GLOW ONE FREE TOWL
01/19/
DG
BONUS DUTCH GLOW AMISH WOOD MILK
XX
billed/shipped
01/21/
42@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
01/19/
DGTUTV
CAP TO MAKE DG2TV
01/19/
DG
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
XX
billed/shipped
01/21/
42@CT
15.90
DG1TV
DUTCH GLOW AMISH WOOD MILK
01/19/
DGPSTV
PUMP SPRAYER FOR DG1TV
01/19/
DGTTV
DUTCH GLOW ONE FREE TOWL
01/19/
DG
DISC BONUS DUTCH GLOW AMISH WOOD MILK
XX
billed/shipped
01/21/
42@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
01/19/
DGTUTV
CAP TO MAKE DG2TV
01/19/
DGS
DUTCH GLOW SCRATCH REMOVER
XX
billed/shipped
01/21/
42@CT
7.95
DGSTV
DUTCH GLOW SCRATCH REMOVER
01/19/
DGW
DUTCH GLOW MICROFIBER TOWEL BUY GET FREE
XX
billed/shipped
01/21/
42@CT
7.95
DGTTV
DUTCH GLOW ONE FREE TOWL
01/19/
ORMDLABEL
ORMD LABELS 1.5IN X 2.25IN
RI
billed/shipped
01/21/
42@CT
.00
n/a
Payments:
Payment Method: Visa xxxxx*** 06/2016 Accepted: # *** * ***
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

***
*** 03/22/Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: *** ** ***- Complaint ID *** Dear Mrs*** I received your letter regarding Ms*** Complaint on her ROTO SWEEP Purchase Ms*** made a purchased from SAS Group, IncIt is a product called ROTO SWEEP, which she purchased from our website on January 13, in the amount of $This amount includes shipping and handling & Web charge I have pulled Ms*** web order; our records show Ms*** did order all the additional upsell items listed on her orderMs*** had to click on the qty to approve this before her order could go through Ms*** was made aware of all that the product included the charges, and terms of her purchaseWe are careful to disclose everything to the customer, so they can make an informed purchase decision At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling charges Ms*** was issued a product refund in the amount of $less processing and handling on March 22, 2018, this is clearly stated in our advertisement Thanks, *** ***
ROTO SWEEP Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY Direct [email protected] Details for Rotosweep Order: 165720 Item Desc Quantity Sub Total Tax Ship Date Status RSROTO SWEEP BY FULLER BRUSH $$01/15/Shipped ROTTV ROTOSWEEP WITH CRUMB SWEEPER (RED) IN RETAIL $$01/15/Shipped RSROTO SWEEP BY FULLER BRUSH $-$01/30/Returned Processed on RMA# Shipping Address Billing Address #***
*** ***
*** *** *** *** * ** ***
*** ***
*** Miscellaneous Info Status Shipped Quantity Order Date 01/13/Shipping $Ship Date 01/15/Tax $Ship Method FSP Total $PO Number Refunded $-Alt Order Notes Sales ID SS Source Code RS1999M7C Catalog Code MOJO Order Type WEB Shipment Information Tracking/Pro Number Method Ship Date Weight SCAC BOL Load ID S/C *** FSP 01/15/Payment History Date Method Amount 01/15/VISA 08/$Total 03/22/2018 Product Refund issued by Glenda Tyson ( Manager @ Corporate office)

***
Mr***, is filing statements he’s copying and pasting words to make it look like we refund retail customers which is incorrect
As I stated to Attorney General & you Revdex.com we do not issue credit to customers that purchase our products at a return store, they must return the items back to the store for refund
Mr*** is being very dishonest I am not going to keep this going
Mr*** purchase the items in May at a As Seen on TV Store he return it after the days per their store PolicyMr*** went on our website and found the address to our warehouse for return product which are for customers that order from our automated phone system & our Website, he also contact customer service which advised him that no credit can be issued due to product was purchase at retail store
Kim, I already emailed you a copy of Mr*** reciept showing the date and the store policy
This inquiry is closed
Thanks,
*** ***
Customer Service Manager
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Ms***, once again, has ignored my complaints First, the DutchGlow Website is not customer friendly A customer cannot preview his/her order before the order is submitted As soon as I submitted my order, I knew I ordered too much I immediately called the Dutch Glow phone number to correct my order The business was closed because of the Christmas holiday so I immediately sent an email then called Dutch Glow on Dec26th to make sure they could correct my order The customer representative told me that the order was sent and I asked what I should do to receive a full credit on my credit card account She informed me to reject the package and have it returnedSecond, I did as she suggested then called and emailed Dutch Glow to inform them that I returned the package and to please credit my account I did receive an email stating that the package was returned and I would receive a creditThird, when I received my credit card statement, shipping and handling was not included so I only got about $out of $73! I would have been better off to keep the package! I called Dutch Glow and a representative told me that I would have to email Ms*** *** for a full refund The representative told me that she did not have the authority to grant full refunds, but Ms*** would probably grant me one since I immediately tried to correct the problem Ms*** informed me that her representatives would never say that she would grant a refund Forth, if she would tape her calls for quality purposes, she would realize that her representatives have more of a heart than she does! Fifth, I cannot believe a corporation will not grant a full refund when a customer has tried to immediately stop a problem I called and emailed to cancel my order before the package was sent so why should I have to pay for shipping and handling? A representative should check emails when he/she checks email ordersAlso, I rejected the package because I did not want the order so,again, why should I have to pay for the shipping and handling? I feel I deserve a full refund and I feel SAS (Dutch Glow) needs to correct some of their business strategies so it can have better customer relations
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

December 30, Kim *** Trade Practice Consultant Revdex.com *** ** *** *** *** ** *** RE: Seth *** Complaint ID Mrs***, Mr*** is incorrect again about the website ordering process; with all due respect Mr*** was clearly advised of what he ordered If Mr*** wants to return the unwanted items within 10days from the date of this letter for product credit only - Please use the address below Glenda *** Scratch Aide SAS Group, Inc *** *** *** ** *** *** ** *** You can choose your own carrier SAS Group is not responsible for the return, you must return at your own expense Please write your return Merchandise Authorization Number (***) clearly on the outside of the package; you may want to consider insuring your return as SAS Group is not responsible for the return until it is received at our Corporate office Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $deducted from your refund, your total refund will be $ less shipping and processing which is clearly stated in our Scratch Aide advertisement If your order was purchased with a check or money order, your refund will be issued in the same form of a refund check, Credit card orders will be refunded back to the card used to pay for the orderCredit only he can contact me via email for return instructions- shipping and processing are non-refundable which is clearly stated in our Scratch Aide Advertisement Thank you, Glenda *** Customer Service Manager SAS Group, Inc *** ** *** *** *** *** Direct *** *** *** Fax ***

I received a letter from your office stating that *** * *** has filed a complaint.Ms*** made a purchased from SAS Group, IncIt is a product called Cleaning Tonic, which she purchased from our automated phone system February 29, in the amount of $This amount includes
shipping and handling.Ms*** never contacted our customer service department regarding her orderI pulled the order call of Ms*** placing her order- recording shows that she did order additional set of Cleaning Tonic with Bonus bottle at discount pricePlease see breakdown belowMs*** received both orders which include bottles of Concentrate, empty bottles with sprayers & scrubbers; Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.Each set of Cleaning Tonic comes with a Bonus bottle please see break down belowset of Cleaning Tonic @ Original Price of $A shipping and processing charge of $plus aBonus bottle for an additional $shipping and processingAgain this is clearly stated on our Dutch Glow Cleaning Tonic website/automated system.Each discount set of Cleaning Tonic comes with a Bonus bottle, please see breakdown belowset of Cleaning Tonic @ Discount Price of $A shipping and processing charge of $plus a bonus bottle of an additional $5.95Ms*** order was charged correctly; there’s no error on the total charge.Thanks,*** ***Customer Service ManagerSAS Group, IncWhite Plains RdTarrytown, NY 10591***
***Order #:***Received:03/02/4:44pmOperator:livAdcode:***Sourcecode:LOVia:PhoneOrder Status:billed/shipped Placed:02/29/12:02pm Account Status:No open balance External Order #:*** Sold/Ship To:Sold To:*** ***
*** *** ***
*** ***
*** ***Ship To:*** ***
*** *** ***
*** ***
*** ***Email:l*** Item Information:#Item #DescriptionQtyClassStatusDateRun@WHAmount $S&P 1CT00DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER1XXbilled/shipped03/31/1653@CT 14.997.95 DGCTBTVDG CLEANING TONIC 16OZ EMPTY BOTTLE1 03/02/16 DGCTITVDG CLEANING TONIC INSTRUCTIONS1 03/02/16 DGCTPTVDG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE1 03/02/16 DGCTTVDUTCH GLOW CLEANING TONIC 8OZ1 03/02/16 2CT01BONUS EXTRA BOTTLE OF CONCENTRATE1XXbilled/shipped03/31/1653@CT .007.95DGCTTVDUTCH GLOW CLEANING TONIC 8OZ1 03/02/16 3CT02FREE STAINLESS STEEL SCRUBBER1XXbilled/shipped03/31/1653@CT .00.00DGCTSTVDG CLEANING TONIC STAINLESS SCRUBBER1 03/02/16 4CT03DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIG SPRAY DISC1XXbilled/shipped03/31/1653@CT 11.995.95DGCTBTVDG CLEANING TONIC 16OZ EMPTY BOTTLE1 03/02/16 DGCTPTVDG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE1 03/02/16 DGCTTVDUTCH GLOW CLEANING TONIC 8OZ1 03/02/16 5CT04DISC BONUS EXTRA BOTTLE CONCENTRATE1XXbilled/shipped03/31/1653@CT .005.95DGCTTVDUTCH GLOW CLEANING TONIC 8OZ1 03/02/16 6CT05FREE STAINLESS STEEL SCRUBBER1XXbilled/shipped03/31/1653@CT .00.00DGCTSTVDG CLEANING TONIC STAINLESS SCRUBBER1 03/02/16 7ORMDLABELBLACK LIMITED QTY X 2.251RIbilled/shipped03/31/1653@CT .00.00 Payments:Payment Method:Visa xxxxxxx*** 02/2020Accepted:# *** - 03/29/16OrderStatusInstallmentsGross:26.98Less Discount:.00Tax:@ %.00P&H:27.80TOTAL:54.78Paid-to-date:54.78Credits:.00Refunds:.00Balance Due:.00Customer Never Contacted Customer Service Regarding her order. Notes:DateTimeOperatorCodeNote03/03/201600:10eXXSent to Quality Resources(3rd Party Telemarketer)04/01/201601:09eYYShip Confirmation Sent tol***- 04/

The information customer stating is incorrect
www.cleaningtonic.com

***the website is very cleary,
From: *** *** Sent: Thursday, September 10, 11:AMTo: ***Cc: *** ***Subject: Scratch Mender OrderImportance: High
Hi ***,
Thank you for taking the time to contact our Customer Service
Department regarding your Scratch Mender order *** *** ** *** ***
I have pulled the order Entry of you placing your order for Scratch Mender, it shows that you did place order and sessions, you did not abandon the site, the order is under media ID and it was completed; you enter your Credit card# for order to be processed
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
There’s no error on our part, you place the order
If you want to return the unwanted packages you must return at your own expense within days from today for product cost only less shipping and processing with is stated very clearly in our Scratch Mender advertisement
Please write RMA# *** clearly on the outside of the package, once the package is return to our warehouse within days you will receive a credit in the amount of $
If you have any questions regarding this matter please feel free to contact me via email for further assistance
Thanks,
*** ***
Customer Service Manager
***
***
Order #: ***
Received: 08/24/4:51pm
Operator: dtm
Adcode: ***
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
Placed: 08/24/5:23pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***
*** *** *** *** ***APT 1923*** ** ***
*** ***
Ship To: ***
*** *** *** *** ***APT 1923*** ** ***
Email: ***
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
SA
SCRATCH MENDER
XX
billed/shipped
08/28/
08@CT
10.00
DGSCTV
SCRATCH MENDER
08/24/
Shipped on 08/28/by FEDEX SMART POSTSee Tracking Information Below
SA
FREE SCRATCH BUTTER
NI
billed/shipped
08/28/
08@CT
.00
n/a
Shipped on 08/28/by FEDEX SMART POSTSee Tracking Information Below
SA
FREE MICROFIBER CLOTH
XX
billed/shipped
08/28/
08@CT
.00
n/a
DGTTV
DUTCH GLOW ONE FREE TOWL
08/24/
Shipped on 08/28/by FEDEX SMART POSTSee Tracking Information Below
SA
BONUS ERASER SPONGES
XX
billed/shipped
08/28/
08@CT
.00
DGETV
ERASE SPONGE
08/24/
Shipped on 08/28/by FEDEX SMART POSTSee Tracking Information Below
PROCESS
PROCESSING FEE
NI
billed/shipped
08/28/
08@CT
2.00
n/a
Shipped on 08/28/by FEDEX SMART POSTSee Tracking Information Below
Payments:
Payment Method: Visa xxxxxx*** 03/2016 Accepted: # - 08/27/
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:Based on the response from SAS Group, it appears that I may have been in error when I stated that I was not presented with full charges before my credit card was processedI still do not recall seeing these charges until after my card was processed but, again, I may have missed this disclosure so I cannot dispute SAS's response
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I received your letter regarding Ms*** Complaint on her ROTO SWEEP Purchase.Ms*** made a purchased from SAS Group, IncIt is a product called ROTO SWEEP, which she purchased from our website on August 22, in the amount of $This amount includes shipping and handling & Web
charge.I have pulled Ms*** web order; our records show Ms*** did order all the additional upsell items listed on her orderMs*** had to click on the qty to approve this before her order could go through.Ms*** was made aware of all that the product included the charges, and terms of her purchaseWe are careful to disclose everything to customers so they can make an informed purchase decision.Ms*** called into our customer service department on August 29th after she received her package to complain about our return policy and stated that she wants all her money back because we added items to her order- Ms*** was advised all orders are processed as receivedThere’s no error on our part.Once the order was completed Ms*** received an order confirmation, which provides you with the breakdown of your orderonce the order ships Ms*** received a ship confirmation.Ms*** only contact us when she received the product, she was advised that if she wants to return the product it must be back by September 10, once received she will receive a product refund of $Less processing and handling which is clearly stated in our return policy which Ms*** stated in her complaintPlus, I will attach a copy.At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling charges.Thanks,*** ***
ROTO SWEEPCustomer Service ManagerSAS Group, IncWhite Plains RdTarrytown, NY 10591*** ***
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***Order PO Alt Order Source Sales ID Order Date Ship Date Status Merch Shipping Tax Total*** *** *** SS 08/22/08/24/Shipped Orders 100.04Date Script Summary08/23/ORDER CONFIRMATION Order:***-Order Confirm08/24/SHIP CONFIRMATION Order:***-Ship Confirm08/24/SHIP CONFIRMATION Order:***-Ship Confirm08/29/RMA CREATED Order:***-Email RMA Created08/29/INBOUND PHONE-RETURN REQUEST-RMA ISSUED customer did not intend to order all of this, even though she placed order on websiteShe also received an order confirm and a ship confirm and didnt call until she got her orderShe is mad that she will only be credited for the merchandise and that she has to pay for return shipping as wellShe also insists that she only ordered ONE Roto Sweep and that WE added all of these extras to her order because she is old.08/30/INBOUND PHONE-RETURN QUESTIONS/REFUND STAUS customer called in to complain about return policy and wants to obtain full money back and stated this was our fault we have added things on her orderShe stated only requested one RS and nothing elseEducated customer order was followed way it was requested and that order was manually placedInfo customer as long as items are back by 09/would be creditedCustomer stated would call the Revdex.com and place a complaint.Details for Rotosweep Order: ***Item Desc Quantity Sub Total Tax Ship Date StatusRSROTO SWEEP BY FULLER BRUSH $$08/24/ShippedROTTV ROTOSWEEP WITH CRUMB SWEEPER (RED) IN RETAIL $$08/24/ShippedRSWARRANTY $$08/24/Service ItemROTTLLW ROTO SWEEP WARRANTY $$08/24/ShippedRSROTO SWEEP BY FULLER BRUSH $$08/24/ShippedROTTV ROTOSWEEP WITH CRUMB SWEEPER (RED) IN RETAIL $$08/24/ShippedRS16B DELUXE UPGRADE KIT OF MICROFIBER PADS WITH VELCRO STRIPS $$08/24/Service ItemROTMPTV DELUXE UPGRADE KIT OF MICROFIBER PADS WITH VELCRO STRIPS $$08/24/ShippedShipping Address Billing Address#*** ***
*** *** ***
*** * ** ***
*** ***
*** Paymethod MASTERCARD Quantity 12Exp 05/Shipping $17.90Tax $8.16Order Info Total $100.04Status Shipped Notes: Source Code *** Sales ID SS Order Date 08/22/(08/23/05:19:AM) Ship Date 08/24/Ship Method FSP PO Number Alt Order *** Catalog Code MOJO Order Type WEB

*** ***
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*** *** ***
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*** 04/12/Issue: *** called to return product because she did not intend to order So much prov RMA 91, return conditions, rejected STS, exp date
4/21Outc: customer understood 04/12/Order:6940-Email RMA Created 04/20/CX called in to check if package was return by now Educated CX we have not received it, once it arrives would receive refund, remembered it had to be hear before 04/21CX will USPS to check when package will be coming 04/23/CX called in to check if package was return resolution: educated cx we have not received it, to call back 04/26/Order:6940-Email RMA Processed 04/26/cci to see if we received packageedu RMA has been processed todaycx ok 04/26/Issue: Francis called to ask status of refund Res: edu customer refund is already processed for for order 6940, customer expected refund 25.94, edu customer on return policy s and p is not refundable Outc: customer upset stated she will sue and contact Revdex.com and authorities 05/4/2018- NO MORE REFUND WILL BE ISSUED ON MS MADDOX ORDER - SHE WAS ISSUED THE CORRECT REFUND

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is what it is. I've gotten a $credit, so I'm at a loss for the $they claim it cost for shipping and handling. This product doesn't not work and it not worth what they charge. Thank you for your help!
Regards,
*** ***