SAS Group

March 13,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
RE: ***
***
Dear Mrs***
I received a letter from your office stating that *** *** of Seaside, CA, VA has filed a complaint
We have no Record showing the customer listed above has placed a order in our system
Please provide the name & Address the order was placed under if you don’t have your order #
Once this information is provided I will assist this matter
Please note I have never received an email from this person
Thanks,
*** ***
Customer Service Manager
SAS Group, Inc
White Plains Rd
Tarrytown, NY
***
***

February 16,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
RE: *** ** *** * *** **
***
Dear Mrs***
On February 02nd Ms*** returned her product stating he did not work for her; she was issued a product credit in the amount of $less shipping & processing which is clearly stated in our return Cleaning Tonic Advertisement/ return instructions
No additional credit will be issuedMs*** receive credit refund
Thanks,
Glenda Patterson
Customer Service Manager
***
***
Order #: ***
Received: 12/25/2:42pm
Operator: dtm
Adcode: CT1499D
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
Placed: 12/25/2:40pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: P ***
*** *** ***
*** *** ***
*** ***
Ship To: * ***
*** *** ***
*** *** ***
Email: [email protected]
Item Inf
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
CT
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
XX
billed/shipped
12/31/
13@CT
n/a
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
12/25/
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
12/25/
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
12/25/
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
12/25/
Refunded: Requested=02/08/16, Qty= 2, $29.98, Refund Date=02/08/16, Operator=e
Returned: Received=02/08/16, Qty= Reason: No Longer Wanted
Your order has been refunded
CT
BONUS EXTRA BOTTLE OF CONCENTRATE
XX
billed/shipped
12/31/
13@CT
n/a
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
12/25/
Refunded: Requested=02/08/16, Qty= 2, $.00, Refund Date=02/08/16, Operator=e
Returned: Received=02/08/16, Qty= Reason: No Longer Wanted
Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below
CT
FREE STAINLESS STEEL SCRUBBER
XX
billed/shipped
12/31/
13@CT
n/a
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
12/25/
Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below
PROCESS
PROCESSING FEE
NI
billed/shipped
12/31/
13@CT
n/a
Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below
INSURE
INSURE SHIP PACKAGE INSURANCE
NI
billed/shipped
12/31/
13@CT
n/a
Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below
CT
SCRATCH AIDE
XX
billed/shipped
12/31/
13@CT
n/a
DGSCTV
SCRATCH MENDER
12/25/
Refunded: Requested=02/08/16, Qty= 1, $10.00, Refund Date=02/08/16, Operator=e
Returned: Received=02/08/16, Qty= Reason: No Longer Wanted
Your order has been refunded
ORMDLABEL
BLACK LIMITED QTY X
RI
billed/shipped
12/31/
13@CT
n/a
Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below
Refunds:
Date
Status
Check No
Amount
Discount
Tax
P&H
Total
02/08/
bld/shp
$
$
$
$
$
Payments:
Payment Method:American Ex xxxxxxx12/2015Accepted: # - 12/31/
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

We do not tell customers to refuse package an write return to sender-each customer is given a RMA# they must obtain tracking info for proof of return; if you notice she was issued product cost only less processing and handling which is clearly stated in our return policy and is also located at the
bottom of the customer invoice. Thanks, *** ***Customer Service Manager***
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have stated in my original complaint: The refund of $does not address the difficulty of internet ordering ( seeing delivery charges prior to accepting the order for instance and there is no way to order only one bottleYou click onto the one offer and you automatically get two bottles and two separate delivery chargesHowever the bottles are shipped together - at least trying to ship using two separate transactions might justify two separate shipping chargesThese are shams and I do not accept a $refund when I additionally spent $on shipping for a $product without even knowing it. And the product is not as advertised
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your attempt to help resolve this issue and I appreciate itHowever, I dislike their method of how they do businessThe recording never allowed me to hang up or cancel the order without constantly upselling me with 'other offers' I didn't mean to order extra productI accept that I had to pay $54, but will certainly never call them again.Thank you,*** ***

April 25,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
RE: *** *** ***
***
Dear Mrs***
I received a letter from your office stating *** *** of Greenville, MS has filed a complaint
Ms*** made a purchased from SAS Group, IncIt is a product called Dutch Glow Cleaning Tonic, which she purchased from our automated phone system on March 03rd in the amount of $This amount includes shipping and handling
Ms*** never contacted our customer service department regarding her order
I have pulled the order call of Ms*** placing her order for Dutch Glow Cleaning Tonic which shows that she ordered additional set of Cleaning Tonic with Bonus along with the main offer, Ms*** Declined all the other up-sell offers that are not listed on her order
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
All packages are shipped within 4-weeks which is clearly stated on our advertisementMs*** order was shipped on April 05th tracking shows package is in Transit
If Ms*** wants to return the unwanted package she must return within 10days at her own expense from delivery date, she must obtain tracking info for proof of return packageOnce the package is return a product credit in the amount of $less processing and handling will be issued which is clearly stated in our Cleaning Tonic Advertisement
Thanks,
*** ***
Customer Service Manager
SAS Group, Inc
White Plains Rd
Tarrytown, NY
***
***
Order #: ***
Received: 03/03/9:45pm
Operator: liv
Adcode: CT1499L
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Placed: 03/03/8:03pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***,***
*** *** **
*** ***
*** ***
Ship To: ***
*** *** **
*** ***
*** ***
Email:
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
CT
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
XX
billed/shipped
03/31/
53@CT
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
03/03/
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
03/03/
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
03/03/
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
03/03/
Shipped on 03/31/by FEDEX SMART POSTSee Tracking Information Below
CT
BONUS EXTRA BOTTLE OF CONCENTRATE
XX
billed/shipped
03/31/
53@CT
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
03/03/
Shipped on 03/31/by FEDEX SMART POSTSee Tracking Information Below
CT
FREE STAINLESS STEEL SCRUBBER
XX
billed/shipped
03/31/
53@CT
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
03/03/
Shipped on 03/31/by FEDEX SMART POSTSee Tracking Information Below
ORMDLABEL
BLACK LIMITED QTY X
RI
billed/shipped
03/31/
53@CT
Shipped on 03/31/by FEDEX SMART POSTSee Tracking Information Below
Payments:
Payment Method:Visa xxxxx*** 05/2018Accepted: # - 03/29/
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:
Notes:
Date
Time
Operator
Code
Note
03/04/
00:
e
XX
Sent to Quality Resources(3rd Party Telemarketer)

***
As I stated in my First Response
As of March 02, we still have not received any return package, Ms*** RMA#*** has expired, I’m unable to accept any return or issue any credit
Thanks,
*** ***
Customer Service Manager
***
***

February 12,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
RE: *** *** *** ***
Dear Mrs. ***
I received a letter from your office stating that *** *** of Jamaica, NY has filed a complaint
Mrs*** made a purchased from SAS Group, IncIt is a product called Dutch Glow, which she purchased from our automated phone system on December 09, in the amount of $This amount includes shipping and handling
I have pulled the order call of Mrs*** placing her order for Dutch Glow which shows that she ordered sets of Dutch Glow
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
On January 06, Mrs*** return her unwanted items, a Product credit was issued in the amount of $less shipping and handling which is clearly stated in our Dutch Glow advertisement
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost onlyOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on his/her invoice located at the bottom
Each set of Dutch Glow comes with a Bonus bottle please see break down below
set of Dutch Glow @ Original Price of $A shipping and processing charge of $plus a
Bonus bottle for an additional $shipping and processingAgain this is clearly stated on our Dutch Glow website/automated system
Each discount set of Dutch Glow comes with a Bonus bottle, please see breakdown below
set of Dutch Glow @ Discount Price of $A shipping and Processing charge of $plus a bonus bottle of an additional $Included in this response is a copy of his original order and a page taken from our website
Mrs*** ordered Original set & sets at discounted offer
Thanks,
*** ***
Customer Service Manager
***
***
Order #: ***
Received: 12/09/12:42pm
Operator: liv
Adcode: DG10L
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***
*** *** ***
*** ** ***
*** ***
Ship To: ***
*** *** ***
*** ** ***
*** ***
Email:
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
DG
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
XX
billed/shipped
12/12/
18@CT
10.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
12/09/
DGNTV
DUTCH GLOW INSTRUCTIONS
12/09/
DGPSTV
PUMP SPRAYER FOR DG1TV
12/09/
DGTTV
DUTCH GLOW ONE FREE TOWL
12/09/
Refunded: Requested=01/06/15, Qty= 1, $10.00, Refund Date=01/06/15, Operator=e
Returned: Received=01/06/15, Qty= Reason: No Longer Wanted
Your order has been refunded
DG
BONUS DUTCH GLOW AMISH WOOD MILK
XX
billed/shipped
12/12/
18@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
12/09/
DGTUTV
CAP TO MAKE DG2TV
12/09/
Refunded: Requested=01/06/15, Qty= 1, $.00, Refund Date=01/06/15, Operator=e
Returned: Received=01/06/15, Qty= Reason: No Longer Wanted
DG
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
XX
billed/shipped
12/12/
18@CT
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
12/09/
DGPSTV
PUMP SPRAYER FOR DG1TV
12/09/
DGTTV
DUTCH GLOW ONE FREE TOWL
12/09/
Refunded: Requested=01/06/15, Qty= 1, $7.95, Refund Date=01/06/15, Operator=e
Returned: Received=01/06/15, Qty= Reason: No Longer Wanted
Your order has been refunded
DG
DISC BONUS DUTCH GLOW AMISH WOOD MILK
XX
billed/shipped
12/12/
18@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
12/09/
DGTUTV
CAP TO MAKE DG2TV
12/09/
Refunded: Requested=01/06/15, Qty= 1, $.00, Refund Date=01/06/15, Operator=e
Returned: Received=01/06/15, Qty= Reason: No Longer Wanted
Refunds:
Date
Status
Check No
Amount
Discount
Tax
P&H
Total
01/06/
bld/shp
$
$
$
$
$
Payments:
Payment Method: Master Card xxxxx*** 01/2017 Accepted: # *** * ***
Order
Status
Installments
Gross:
Less Discount:
Tax: @ 8.875%
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

April 2,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
RE: *** ***
***
Dear Mrs***
I received a letter from your office stating that *** *** in Fargo, ND has filed a complaint
Ms*** made a purchased from SAS Group, IncIt is a product called Dutch Glow, which she purchased from our automated phone system on February 09, in the amount of $This amount includes shipping and handling
Kim, Ms*** complaint is untrue from the beginning to the EndThe automated recording DOES NOT asks nothing the way she stated in her inquiry and I’m definitely not the CEO
I have pulled the order call of Ms*** placing her order for Dutch Glow which shows that she ordered sets of Dutch Glow with Bonus Bottles
Ms*** returns her unwanted package which was received at our warehouse on March 18th Ms*** was issued a product credit in the amount of $ less shipping and handling which is clearly stated on our Dutch Glow advertisement
Thanks,
*** ***
Customer Service Manager
***
***
Order #: ***
Received: 02/09/0:45am
Operator: liv
Adcode: ***
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Placed: 02/07/8:02pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: *** *** *** *** ** ***
*** ***
Ship To: *** *** *** *** ** ***
*** ***
Email:
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
DG
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
XX
billed/shipped
02/11/
57@CT
30.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
02/09/
DGNTV
DUTCH GLOW INSTRUCTIONS
02/09/
DGPSTV
PUMP SPRAYER FOR DG1TV
02/09/
DGTTV
DUTCH GLOW ONE FREE TOWL
02/09/
Refunded: Requested=03/18/15, Qty= 3, $30.00, Refund Date=03/18/15, Operator=e
Returned: Received=03/18/15, Qty= Reason: No Longer Wanted
Your order has been refunded
DG
BONUS DUTCH GLOW AMISH WOOD MILK
XX
billed/shipped
02/11/
57@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
02/09/
DGTUTV
CAP TO MAKE DG2TV
02/09/
Refunded: Requested=03/18/15, Qty= 3, $.00, Refund Date=03/18/15, Operator=e
Returned: Received=03/18/15, Qty= Reason: No Longer Wanted
DGM
DUTCH GLOW MICROFIBER APP MITT
XX
billed/shipped
02/11/
57@CT
15.90
DGMTV
DUTCH GLOW MICROFIBER APP MITT
02/09/
Refunded: Requested=03/18/15, Qty= 2, $15.90, Refund Date=03/18/15, Operator=e
Returned: Received=03/18/15, Qty= Reason: No Longer Wanted
Your order has been refunded
Refunds:
Date
Status
Check No
Amount
Discount
Tax
P&H
Total
03/18/
bld/shp
$
$
$
$
$
Payments:
Payment Method: Discover xxxxx*** 08/2019 Accepted: # *** - 02/10/
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:
Customer received correct product refund less shipping & Processing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Obviously, I am not going to get anywhere with *** *** so I would like a response from the CEO of Dutch Glow or SAS Group I think it is very important for customers to know that Dutch Glow policies and representatives are so misleading that they con their customers out of their money Their representatives should not tell a customer that he/she will get a full refund if he/she rejects the order and has it returned unopened Also, a customer should be entitled to a full refund if he/she tried to cancel the order before it was sent I did not receive a full refund! I was charged shipping and handling even though I canceled my order as soon as I submitted the order and I never accepted the order Again, I should either get the shipping and handling prices that I was charged or I should get the Dutch Glow products that was on the order I do not think I am being unreasonable
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I am SO sorry that I neglected to respond!! Please forgive me! I DID get satisfaction from my complaint as within days of hearing that you had contacted RotoSweep, I received my $refund. I found it odd that it took WEEKS for them to refund my money, but once they were contacted by Revdex.com, they refunded it right away. Thank you so much for your help in this matterEven though it was not a large amount of money, it was the principle of poor business practice that irked meOnce again, thank you for your help! Sincerely,*** ***

This customer package was undeliverable, customer was issue a Full Credit on 02/20/ Please see below. Thanks*** Order #: ***Received: 01/01/2:44pmOperator: ***Adcode: DG10L4Sourcecode: LOVia: PhoneOrder
Status: billed/shipped Account Status: No open balance External Order #: *** Sold/Ship To:Sold To: ***
*** *** **
*** *** ** ***
*** ***Ship To: ***
*** *** **
*** *** ** ***
*** ***Email: Item Information:#Item #DescriptionQtyClassStatusDateRun@WHAmount $Exchange 1 DG00DUTCH GLOW AMISH WOOD MILK + FREE TOWEL1XXbilled/shipped01/06/1533@CT 10.00 7.95 DG1TVDUTCH GLOW AMISH WOOD MILK1 01/01/ DGNTVDUTCH GLOW INSTRUCTIONS1 01/01/ DGPSTVPUMP SPRAYER FOR DG1TV1 01/01/ DGTTVDUTCH GLOW ONE FREE TOWL1 01/01/ Refunded: Requested=02/20/15, Qty= 1, $10.00, Refund Date=02/20/15, Operator=e Returned: Received=02/20/15, Qty= Your order has been refunded.2 DG01BONUS DUTCH GLOW AMISH WOOD MILK1XXbilled/shipped01/06/1533@CT .00 7.95DG1TVDUTCH GLOW AMISH WOOD MILK1 01/01/ DGTUTVCAP TO MAKE DG2TV1 01/01/ Refunded: Requested=02/20/15, Qty= 1, $.00, Refund Date=02/20/15, Operator=e Returned: Received=02/20/15, Qty= Shipped on 01/06/by FEDEX SMART POSTSee Tracking Information Below3 DG020DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL1XXbilled/shipped01/06/1533@CT 7.95 5.95DG1TVDUTCH GLOW AMISH WOOD MILK1 01/01/ DGPSTVPUMP SPRAYER FOR DG1TV1 01/01/ DGTTVDUTCH GLOW ONE FREE TOWL1 01/01/ Refunded: Requested=02/20/15, Qty= 1, $7.95, Refund Date=02/20/15, Operator=e Returned: Received=02/20/15, Qty= Your order has been refunded.4 DG03DISC BONUS DUTCH GLOW AMISH WOOD MILK1XXbilled/shipped01/06/1533@CT .00 5.95DG1TVDUTCH GLOW AMISH WOOD MILK1 01/01/ DGTUTVCAP TO MAKE DG2TV1 01/01/ Refunded: Requested=02/20/15, Qty= 1, $.00, Refund Date=02/20/15, Operator=e Returned: Received=02/20/15, Qty= Shipped on 01/06/by FEDEX SMART POSTSee Tracking Information Below5 DGWDUTCH GLOW MICROFIBER TOWEL BUY GET FREE1XXbilled/shipped01/06/1533@CT 7.95 2.95DGTTVDUTCH GLOW ONE FREE TOWL4 01/01/ Refunded: Requested=02/20/15, Qty= 1, $7.95, Refund Date=02/20/15, Operator=e Returned: Received=02/20/15, Qty= Your order has been refunded.Refunds:DateStatusCheck No.AmountDiscountTaxP&HTotal02/20/15bld/shp.$25.90$.00$.00$30.75$56.65 Payments:Payment Method: Visa xxxxx*** 02/2017 Accepted: # *** - 01/05/15OrderStatusInstallments Gross:25.90Less Discount:.00Tax: @ %.00P&H:30.75TOTAL:56.65Paid-to-date:56.65Credits:.00Refunds:56.65Balance Due:

From: *** *** ***Date: Mon, Apr 6, at 3:PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: "*** ***Tracking number as requested in this message is USPS *** *** *** *** *** **

January 20,
*** ***
Trade Practice Consultant
Revdex.com
WGreenfield Ave
Milwaukee, WI
RE: *** ***- Complaint ID#
***
Dear Mrs***
I received a letter from your office stating that *** *** of Bedford, OH has filed a complaint
Ms*** made a purchased from SAS Group, IncIt is a product called Dutch Glow Cleaning Tonic , which she purchased from our automated phone system on January 11, in the amount of $This amount includes shipping and handling
I have pulled the order call of Ms*** placing her order for Dutch Glow Cleaning Tonic which shows that she ordered set of with Bonus bottle
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
On January 14, Ms*** called into our customer service dept regarding her order; she was given the breakdown of the charges; Ms*** stated that she will refuse package; we suggest customers not to refused package due to package can get lostI suggest they obtain tracking info for proof of return
If Ms*** wants to return the unwanted package within 10days from delivery date which shows that her package will be delivered by the end of the day by USPS mail
Once the package is return we will issue Ms*** a product credit in the amount of $less shipping and processing this is clearly stated in our Dutch Glow Cleaning Tonic Advertisement
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost onlyOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated at the bottom of his/her invoice
If you have any further questions at all, please contact me via email for further assistance?
Thanks,
*** ***
Customer Service Manager
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
T*** *** REPLY
3/10/
Shipping
and handling was not clearly stated in the Dutch Glow advertisement on
TV for the return of unwanted itemsThe customer service
Rep's word should have been honored by the company as good faith. The rep
was the only person who tried to resolve the issue. Furthermore, every
time I called to speak to a supervisor, I was told to contact Ms*** who
sent the email below meaning that she was the only one who makes final
decisions for the company. I should at least have the refund for
the shipping and handling of the returned products. I am not satisfied
with this company or with it's "only" manager who handles customer
complaints. Everyone is accountable to someone else, especially when it
comes to customer services
-----
From:
*** *** ***) You moved
this message to its current location
Sent:
Wed
2/25/6:AM
To:
The
Journey Ahead Enterprises ***
Cc:
*** *** ***
All letters comes directly to meI am the
only person that Handles customer complaints, CEO does not answer to customers
complaints or any other disputes!
As I stated before if you need any further
assistance please contact customer service *** I have CLOSED THIS
MATTER
Thanks
*** ***
Customer Service Manager
***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** *** Thank You Ms *** for your response This does not resolve the issuethe automated system is never ending it continuously asking you to by this buy and buy thatI was on the phone for at least min and I hung up, therefore I never was able to receive a confirmation of my total price If that was the case I would have never agreed paying $for a $order so, that is so far from the truth that I was told the amount of the order E-mail confirmation only states the order has been place and there was no confirmation of total price charged on that e-mail the items that are listed and when I received email checking my bank statement I immediately called to dispute the order.This company is ripping people off I Ms *** need not have the position of any type manager she is very rude and disrespectful

Enough with the emails
Thanks,
*** ***
Customer Service Manager
***
***
From: *** *** Sent: Tuesday, March 31, 1:PMTo: *** ***Subject: Re: Product not
orderered
Great -- we will see who prevails
From: "*** *** ***>To: ***Sent: Tuesday, March 31, 1:37:PMSubject: RE: Product not orderered
I will provide Revdex.com the same thing I just provided to you
Thanks,
*** ***
Customer Service Manager
***
***
From: *** *** Sent: Tuesday, March 31, 1:PMTo: *** ***Subject: Re: Product not orderered
It is a scam when you charge additional for items not ordered -- that you include for FREE -- I have contacted the Revdex.com -- thank you
From: "*** *** ***To: ***Cc: "*** *** *** *** ***Sent: Tuesday, March 31, 1:29:PMSubject: RE: Product not orderered
You have days from today to return with *** *** Once received by SAS Group a credit is issued for the returned merchandise of $less any shipping and processing chargesThis is clearly stated on his/her invoice located at the bottom
We are not a scam
Thank you for ordering Scratch Mender
If you need further assistance contact customer service @***
Thanks,
*** ***
Customer Service Manager
***
***
From: *** *** Sent: Tuesday, March 31, 1:PMTo: *** ***Subject: Re: Product not orderered
its not a bonus when you throw in an exorbitant shipping charge of -- then its a scam -- again I request a refund
From: "*** *** ***>To: ***Sent: Tuesday, March 31, 1:20:PMSubject: RE: Product not orderered
It’s a bonus which automatically come with it, it’s not free you pay additional shipping and handling
All my information is correct
Thanks,
*** ***
Customer Service Manager
***
***
From: *** *** Sent: Tuesday, March 31, 1:PMTo: *** ***Subject: Re: Product not orderered
That is actually inaccurate as there are MULTIPLE screens to click no not interested in before you get to the final page and it was at this page after I entered No just the scratch produce that the FREE with shipping handling magic erasers were added -- it was after I hit pay that they added them in-- that is deceptice -- and I want a refund or I will contact the Revdex.com
From: "*** *** ***To: ***Cc: *** *** ***Sent: Tuesday, March 31, 12:55:PMSubject: RE: Product not orderered
***
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the product
Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on his/her invoice located at the bottom
Thanks,
*** ***
Customer Service Manager
***
***
From: *** *** Sent: Monday, March 30, 12:PMTo: *** ***Subject: Product not orderered
I received my order today #***
and am quite disappointed
First of all =, after going through the multiple screens and carefully not selecting and additional add ons -- I was charged additional shipping for selecting the free erasers -- which I did not select
Furthermore, to add insult to injury, the product did not work as described -- the scratch is still quite visible -- I am very disappointed in the product and the overcharge and would like a refund
*** ***
*** our website do not have a shopping cart,
Order #: ***
Received: 03/16/4:43pm
Operator: dtm
Adcode: ***
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
Placed: 03/16/5:05pm
Account Status: No open balance
External Order #: ***
Sold/Ship To:
Sold To: ***
*** *** ***
*** *** ** ***
*** ***
Ship To: ***
*** *** ***
*** *** ** ***
Email: ***
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
SA
SCRATCH MENDER
XX
billed/shipped
03/26/
19@CT
10.00
n/a
DGSCTV
SCRATCH MENDER
03/16/
Shipped on 03/26/by FEDEX SMART POSTSee Tracking Information Below
SA
FREE SCRATCH BUTTER
NI
billed/shipped
03/26/
19@CT
.00
n/a
Shipped on 03/26/by FEDEX SMART POSTSee Tracking Information Below
SA
FREE MICROFIBER CLOTH
XX
billed/shipped
03/26/
19@CT
.00
n/a
DGTTV
DUTCH GLOW ONE FREE TOWL
03/16/
Shipped on 03/26/by FEDEX SMART POSTSee Tracking Information Below
SA
BONUS ERASER SPONGES
XX
billed/shipped
03/26/
19@CT
.00
n/a
DGETV
ERASE SPONGE
03/16/
Shipped on 03/26/by FEDEX SMART POSTSee Tracking Information Below
PROCESS
PROCESSING FEE
NI
billed/shipped
03/26/
19@CT
.00
n/a
Shipped on 03/26/by FEDEX SMART POSTSee Tracking Information Below
Payments:
Payment Method: American Ex xxxxxx*** 02/2020 Accepted: # *** - 03/24/
Order
Status
Installments
Gross:
Less Discount:
Tax: @ %
P&H:
TOTAL:
Paid-to-date:
Credits:
Refunds:
Balance Due:

It doesn't work and the S&H fees of $on a $product is outrageous. I don't even know how the order went through without me actually clicking itbut it is what it is.I have received the $refund; thank you!But I do not see how this product has value, as it didn't work with any scratches, small or big. I do not understand how its outlined that there is a $processing fee and $shipping, and at the end it's $just to ship it.I will never recommend this product or rip off to anyone. It should be illegal to charge more than the product for S&H, specially on such small items that would never cost that much to ship, unless it was over night!