SAS Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] My wife opened the product and tried itIt was useless, so I'm throwing the remainder in the trash

January 16, [redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] *** [redacted] Dear Mrs [redacted] I received a letter from your office stating that [redacted] in Royersford, PA has filed a complaint On January 14, Mr [redacted] contacted our customer service department regarding his package was damage upon delivery Mr [redacted] was advised a replacement order will be sent we issued Mr [redacted] a credit in the amount of $ Package will be shipped on Tuesday January 19, by FedEx Home Delivery Thanks, [redacted] Customer Service Manager Order #: [redacted] Received: 12/29/10:41pm Operator: dtm Adcode: [redacted] Sourcecode: DTM Via: WEB Order Status: billed/shipped Placed: 12/29/10:41pm Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] Ship To: [redacted] Email: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange DG DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 12/31/ 32@CT n/a DG1TV DUTCH GLOW AMISH WOOD MILK 12/29/ DGNTV DUTCH GLOW INSTRUCTIONS 12/29/ DGPSTV PUMP SPRAYER FOR DG1TV 12/29/ DGTTV DUTCH GLOW ONE FREE TOWL 12/29/ Refund: Rejected=01/13/16, QTY=0, $0.00, Operator= Your order has been refunded INSURE INSURE SHIP PACKAGE INSURANCE NI billed/shipped 12/31/ 32@CT n/a Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below DG BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 12/31/ 32@CT DG1TV DUTCH GLOW AMISH WOOD MILK 12/29/ DGTUTV CAP TO MAKE DG2TV 12/29/ Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below PROCESS PROCESSING FEE NI billed/shipped 12/31/ 32@CT n/a Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below DG UPGRADE EXTRA BOTTLE OF DUTCH GLOW AMISH WOOD MILK XX billed/shipped 12/31/ 32@CT n/a DG1TV DUTCH GLOW AMISH WOOD MILK 12/29/ DGTUTV CAP TO MAKE DG2TV 12/29/ Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below DGW DUTCH GLOW MICROFIBER TOWEL BUY GET FREE XX billed/shipped 12/31/ 32@CT n/a DGTTV DUTCH GLOW ONE FREE TOWL 12/29/ Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below DGC DUTCH GLOW ALL PURPOSE CLEANER XX billed/shipped 12/31/ 32@CT n/a DGCTV DUTCH GLOW ALL PURPOSE CLEANER 12/29/ DGTRTV TRIGGER SPRAYER FOR DGCTV AND DGPTV 12/29/ Shipped on 12/31/by FEDEX SMART POSTSee Tracking Information Below Refunds: Date Status Check No Amount Discount Tax P&H Total 01/14/ reject $ $ $ $ $ Payments: Payment Method:PayPal /Accepted: # - 12/29/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: PendRefund:

October 29, [redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI Re: [redacted] Dear [redacted] I received your letter regarding [redacted] for Dutch Glow which he purchased from SAS Group, automated phone system on October 02nd in the amount of $This includes shipping and processing On October 13th Mr [redacted] called into our customer service department stating he did not order the additional set of Dutch Glow and the he wants a full refundMr [redacted] was offered a save a sale which he declined I pulled the order call on Mr [redacted] placing his order for Dutch Glow which he did order setsMrhung up during the offer for Microfiber towels, which shows his call time 6: Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call for RMA # to return the product within days of obtaining an authorizationOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on his invoice located at the bottom Each set of Dutch Glow comes with a Bonus bottle please see break down below bottle of Dutch Glow @ Original Price of $a shipping and processing charge of $plus a Bonus bottle for an additional $shipping and processing, again this is clearly stated on our Dutch Glow website/automated system Mr [redacted] ordered the discounted offer of Dutch Glow @ $a shipping and processing charge of $plus a bonus bottle for additional $shipping and processing, again this is clearly stated on our Dutch Glow website/automated system *** if you have any further questions at all, please contact me via email for further assistance? Thanks, [redacted] Customer Service Manager [redacted] Order #: [redacted] Received: 10/02/10:45pm Operator: liv Adcode: DG10L Sourcecode: LO Via: Phone Order Status: billed/shipped Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] ** [redacted] Ship To: [redacted] ** [redacted] Email: Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange DG DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 10/07/ 69@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/02/ DGNTV DUTCH GLOW INSTRUCTIONS 10/02/ DGPSTV PUMP SPRAYER FOR DG1TV 10/02/ DGTTV DUTCH GLOW ONE FREE TOWL 10/02/ Shipped on 10/07/by FEDEX SMART POSTSee Tracking Information Below DG BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 10/07/ 69@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/02/ DGTUTV CAP TO MAKE DG2TV 10/02/ Shipped on 10/07/by FEDEX SMART POSTSee Tracking Information Below DG DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 10/07/ 69@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/02/ DGPSTV PUMP SPRAYER FOR DG1TV 10/02/ DGTTV DUTCH GLOW ONE FREE TOWL 10/02/ Shipped on 10/07/by FEDEX SMART POSTSee Tracking Information Below DG DISC BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 10/07/ 69@CT DG1TV DUTCH GLOW AMISH WOOD MILK 10/02/ DGTUTV CAP TO MAKE DG2TV 10/02/ Shipped on 10/07/by FEDEX SMART POSTSee Tracking Information Below Payments: Payment Method: Visa xxxxxxx [redacted] [redacted] Accepted: # [redacted] Order Status Installments Gross: Less Discount: Tax: @ 8.375% P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due:

Kim [redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: Seth [redacted] Complaint ID [redacted] Mrs [redacted] , Mr [redacted] made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which he purchased from our Website on December 24th in the amount of $This amount includes processing and handling and a web charge of $which is clearly stated in the advertisement before processing the order I have pulled the order entry of Mr [redacted] order for Scratch Aide; it shows that he ordered sets of the main offer with the Bonus Sponges that automatically comes with the offer; Mr [redacted] click a quantity of for how many sets In the commercial/website it states both visually and verbally that additional shipping and processing applies to additional item and bonus itemsThis is restated, along with the amount, in the telemarketing the customer hears when they dial into order or place an order on our websiteThe customer is given the opportunity to accept or decline the offer; our records show that Ms [redacted] accept the offer Ms [redacted] RMA # has expired she’s outside the return policyThis inquiry has been resolved and closed Thank you, Glenda [redacted] Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY Direct Fax [redacted]

[redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] Dear Mrs [redacted] I received a letter from your office stating that [redacted] of Decatur Alabama has filed a complaint Ms [redacted] made a purchased from SAS Group, IncIt is a product called Dutch Glow, which she purchased from our automated phone system on November 06, in the amount of $This amount includes shipping and handlingI have pulled the order call of Ms [redacted] placing her order for Dutch Glow which shows that she ordered sets of Dutch GlowMs[redacted] hung up the phone during the offer for Scratch Remover, recording time 7:40, if you hang up the phone it does not mean your order is cancelledif you want to cancel the order it tells you to press the # key during a response Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item On January 16th Ms [redacted] called into our customer service department regarding her order [redacted] stating she was unhappy with the quantity she received, Ms [redacted] accepted a $ STS credit which means that she will keep all the items and no return At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling chargesThey are told by our automated system and website that they are charged these processing and handling chargesIf the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost onlyOnce received by SAS Group a credit is issued for the returned merchandise less any shipping and processing chargesThis is clearly stated on his/her invoice located at the bottom Each set of Dutch Glow comes with a Bonus bottle please see break down below set of Dutch Glow @ Original Price of $A shipping and processing charge of $plus a Bonus bottle for an additional $shipping and processingAgain this is clearly stated on our Dutch Glow website/automated system Each discount set of Dutch Glow comes with a Bonus bottle, please see breakdown below set of Dutch Glow @ Discount Price of $A shipping and Processing charge of $plus a bonus bottle of an additional $Included in this response is a copy of his original order and a page taken from our website Ms [redacted] ordered Original set & sets at discounted offer ***, I am unable to take any action on this account due to Ms [redacted] file a dispute with her bank so there is a chargeback pending since January in the amount of $Until dispute is resolved I am unable to assist on this matter Thanks, [redacted] Customer Service Manager [redacted] Order #: [redacted] Received: 01/05/0:48am Operator: liv Adcode: [redacted] Sourcecode: LO Via: Phone Order Status: billed/shipped Account Status: Chargeback External Order #: [redacted] Sold/Ship To: Sold To: [redacted] ** ***( [redacted] Ship To: [redacted] ** [redacted] Email: Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange DG DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 01/07/ 34@CT DG1TV DUTCH GLOW AMISH WOOD MILK 01/05/ DGNTV DUTCH GLOW INSTRUCTIONS 01/05/ DGPSTV PUMP SPRAYER FOR DG1TV 01/05/ DGTTV DUTCH GLOW ONE FREE TOWL 01/05/ DG BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 01/07/ 34@CT DG1TV DUTCH GLOW AMISH WOOD MILK 01/05/ DGTUTV CAP TO MAKE DG2TV 01/05/ DG DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL XX billed/shipped 01/07/ 34@CT DG1TV DUTCH GLOW AMISH WOOD MILK 01/05/ DGPSTV PUMP SPRAYER FOR DG1TV 01/05/ DGTTV DUTCH GLOW ONE FREE TOWL 01/05/ Refunded: Requested=01/16/15, Qty= 2, $, Refund Date=01/16/15, Operator= Your order has been refunded DG DISC BONUS DUTCH GLOW AMISH WOOD MILK XX billed/shipped 01/07/ 34@CT DG1TV DUTCH GLOW AMISH WOOD MILK 01/05/ DGTUTV CAP TO MAKE DG2TV 01/05/ Refunds: Date Status Check No Amount Discount Tax P&H Total 01/16/ bld/shp $ $ $ $ $ Payments: Payment Method: Master Card xxxxxxx 08/ Accepted: # [redacted] - 01/06/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: 01/31/CUSTOMER ACCEPT $ STS TO KEEP ALL ITEMSRECORDING SHOWS CUSTOMER ORDER ALL ITEMS LISTED ON HER ORDER

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11896955, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, Sharon [redacted] , I left a message for customer service, stating, I am being overcharged,, the commercial makes you think you are getting the sponges with the order, it does not state that you pay for them separately, or the shipping for themI just want a refund, I will never order from this coagain...I have seen all the other complaints, and they are pretty much the same as mine

*** [redacted] November 3, Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] Mrs [redacted] , Ms [redacted] made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which she purchased from our Website on October 22, in the amount of $This amount includes processing and handling and a web charge of $which is clearly stated in the advertisement before processing the order Ms [redacted] complaint from the beginning to the end is falseI have pulled the order entry of Ms [redacted] order for Scratch Aide; it shows that she ordered sets of the main offer with the Bonus Sponges that automatically comes with the offer; just pay additional shipping and processing of $ The customer is given the opportunity to accept or decline the offer; our records show that Ms [redacted] accept the offer through her PayPal account ***, I assure you that Ms [redacted] was made aware of all that the product included, the charges, and terms of her purchasewe are careful to disclose everything to customers, so they can make an informed purchase decision Ms [redacted] is incorrect about the website ordering process, with all due respect Ms [redacted] was clearly advised of what she ordered & the processing and handling charges before processed his order Each set of Scratch Aide comes with Sponges as a Bonus please see break down below set of Scratch Aide @Original Price of $A shipping and processing charge of $plus bonus sponges for additional $shipping and processing, again this is clearly stated on our scratch Aide website/automated system If Ms [redacted] wants to return the unwanted items for product credit only she can contact me via email for return instructions- shipping and processing are non-refundable which is clearly stated in our Scratch Aide Advertisement Thank you, [redacted] Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY Direct Fax [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I can't believe it!! Everything stated by [redacted] (?) is a lie I told numerous service reps about the fact that the package was damaged I took the package to the PO on 2/9/ I told the clerk that the order was not wanted, was not opened and requested that it be returned She commented on the fact that the bottom of the box was wet and the plastic bag had been placed around it I certainly expected that the PO would know how to handle the matter, and I knew of no reason to ask further questions I was given a receipt, and a copy of the receipt was faxed to Dutch Glow on 2/after I was told to do so by one of the Dutch Glow service reps (Fax # [redacted] Numerous calls were made to Dutch Glow after I returned the package, as I wanted to know when it was receivedI might add that on the Dutch Glow web page there is a message from another customer who had exactly the same problem that I am havingI don't like being called a liar, I don't like being hung up on, and I intend to contact Attorney General [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This isn't about returning it anymoreEverything is document thanks to myself and the Revdex.com, and with the amount of complaints on Revdex.com on this company it will not be hard to start a class action lawsuitIt's not about a return, I never asked for a return, and I'm not out of the days when I ordered on 12/This company lies so much they can't keep it straight, example calling me by somebody else's name?? I'll just contact an attorney tomorrow Regards, Seth [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below / [redacted] Style Definitions */ I, the consumer purchased a product from a “AS SEEN ON TV” store that prints out on the receipts “NO REFUNDS”, find out later that the actual product does not perform as described and there are numerous complaints that support my claim I have returned already the product to the address below, according to their return policy, which does not expressly specify an exclusivity of 30-Day Money Back Guarantee only for purchase made on line or by telephone Return Policy RETURNS: 30-Day Money Back Guarantee (Less S&P.) Please return to address listed belowPlease be sure to include your complete name, address, daytime telephone number and email address inside the return package when returning your item RETURNS Dutch Glow™ Returns Rd Wallingford, CT SAS Group holds a B- rating with the Revdex.com based on more than complaints as of 1/6/ Dutch Glow had a 1.5-star rating, with some of the most common complaints citing: Failure to work as advertised, long delivery time, poor customer service Finally, by placing the order on the Scratch + Aide website, the consumer will be bound to the company’s arbitration agreement, which will limit your ability to become part of a class action lawsuit or any type of legal proceeding against the company https://www.scratchaide.com/shared/arbitration-sas.html Either the AS SEEN ON TV in Deer Park, NY store or RETURNS, Dutch Glow™ in Wallingford, CT that have my merchandise, must refund my money Regards, [redacted]

The response from SAS is totally unacceptableAs reported in my original complaint, I called to cancel this order two days before shipment...plenty of time to avoid shipping, handling, and tax expenseMost reputable companies allow for cancellation of erroneous orders, i.e., computer glitchI did not intend to place this order and attempted to cancel on the first subsequent business day.This company is a "flim-flam" outfit which I would never consider doing business with again or recommend to othersI had a very, very bad experience

[redacted] [redacted] 2:PM (minutes ago)to meOrder #: [redacted] Received: 03/16/10:46amOperator: dtmAdcode: [redacted] Sourcecode: DTMVia: WEBOrder Status: billed/shippedPlaced: 03/16/10:28am Account Status: No open balance External Order #: [redacted] Sold/Ship To:Sold To: [redacted] ** [redacted] Ship To: [redacted] ** ***Email: [redacted] Item Information:#Item #DescriptionQtyClassStatusDateRun@WHAmount $Exchange DG00DUTCH GLOW AMISH WOOD MILK + FREE TOWEL1XXbilled/shipped03/19/1583@CT DG1TVDUTCH GLOW AMISH WOOD MILK 03/16/ DGNTVDUTCH GLOW INSTRUCTIONS 03/16/ DGPSTVPUMP SPRAYER FOR DG1TV 03/16/ DGTTVDUTCH GLOW ONE FREE TOWL 03/16/ DG01BONUS DUTCH GLOW AMISH WOOD MILK1XXbilled/shipped03/19/1583@CT 7.95DG1TVDUTCH GLOW AMISH WOOD MILK 03/16/ DGTUTVCAP TO MAKE DG2TV 03/16/ PROCESSPROCESSING FEE1NIbilled/shipped03/19/1583@CT 2k n/a Payments:Payment Method: Master Card xxxxxx [redacted] 09/ Accepted: # [redacted] - 03/16/15OrderStatusInstallments Gross:10.00Less Discount:.00Tax: @ %.00P&H:17.90TOTAL:27.90Paid-to-date:27.90Credits:.00Refunds:.00Balance Due:

*** [redacted] June 27, Trade Practice Consultant WGreenfield Ave Milwaukee, WI RE: [redacted] Dear Mrs [redacted] I received your letter regarding Ms [redacted] Complaint on her Roto Sweep Purchase Ms [redacted] made a purchased from SAS Group, IncIt is a product called Roto Sweep, which she purchased from our website on June 10, in the amount of $This amount includes shipping and handling Ms [redacted] called into our customer service department on June 20th stating her Roto Sweep does not work; she was issued a [redacted] which she had 10days to return for product credit less processing and handlingWe do not provide prepaid labels, she must return at her own expense I assure you that Ms [redacted] was made aware of all that the product included the charges, and terms of her purchaseWe are careful to disclose everything to customers so they can make an informed purchase decision As of June 27th we have not received Ms [redacted] return package as of yetRMA# will expire soon Each set of Roto Sweep comes with a Bonus Crumb sweeper please see break down below set of Roto Sweep @ Original Price of $A shipping and processing charge of $plus a Bonus Crumb Sweeper for an additional $shipping and processingAgain this is clearly stated on our Roto Sweep website/automated system Thanks, [redacted] Roto Sweep Customer Service Manager White Plains Rd Tarrytown, NY Direct Fax [redacted]

Thanks, Glenda Patterson Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY [redacted] Order #: [redacted] Received: 02/25/2:47am Operator: dtm Adcode: [redacted] Sourcecode: DTM Via: WEB Order Status: billed/shipped Placed: 02/25/2:57am Account Status: Chargeback External Order #: [redacted] Sold/Ship To: Sold To: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange CT DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER XX billed/shipped 02/26/ 46@CT DGCTBTV DG CLEANING TONIC 16OZ EMPTY BOTTLE 02/25/ DGCTITV DG CLEANING TONIC INSTRUCTIONS 02/25/ DGCTPTV DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE 02/25/ DGCTTV DUTCH GLOW CLEANING TONIC 8OZ 02/25/ Refunded: Requested=03/08/16, Qty= 3, $44.97, Refund Date=03/08/16, Operator= Your order has been refunded CT BONUS EXTRA BOTTLE OF CONCENTRATE XX billed/shipped 02/26/ 46@CT DGCTTV DUTCH GLOW CLEANING TONIC 8OZ 02/25/ CT FREE STAINLESS STEEL SCRUBBER XX billed/shipped 02/26/ 46@CT DGCTSTV DG CLEANING TONIC STAINLESS SCRUBBER 02/25/ PROCESS PROCESSING FEE NI billed/shipped 02/26/ 46@CT INSURE INSURE SHIP PACKAGE INSURANCE NI billed/shipped 02/26/ 46@CT CT MICROFIBER TOWELS BUY GET FREE XX billed/shipped 02/26/ 46@CT DGTTV DUTCH GLOW ONE FREE TOWL 02/25/ Refunded: Requested=03/08/16, Qty= 1, $7.95, Refund Date=03/08/16, Operator= Your order has been refunded ORMDLABEL BLACK LIMITED QTY X RI billed/shipped 02/26/ 46@CT n/a Shipped on 02/26/by FEDEX SMART POSTSee Tracking Information Below Refunds: Date Status Check No Amount Discount Tax P&H Total 03/08/ bld/shp $ $ $ $ $ Payments: Payment Method:Visa xxxxxxx [redacted] 12/2016Accepted: # [redacted] - 02/25/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due:

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received an e-mail from SAS or Scratch-aide I have also checked my spam folder.The orders were placed under my name---- [redacted] Both of them on 2/11/2016Order numbers are [redacted] *** [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] Of course, they did not mention that I had called immediately to cancel both orders and they told me to call back in the morning Which I did and they told me it was too late to cancel the orders If I return both products, they will give me a credit of approximately $ The other $was for shipping and handling Don't know what my shipment cost would be to send back both packages but it is not worth getting a few dollars credit I feel good just knowing that I have turned them in to the Revdex.com because of the way they handled things and because the product doesn't work

Ms [redacted] , was issued a Product refund in the amount of $Less processing and handling which is clearly stated in our advertisement, we do not pay for return postage Our website stands correctNo Changes No more credit will be issued on this accountWe have no further business with this customer This matter has been resolved Thanks, [redacted] PANE DR Customer Service Manager SAS Group, Inc White Plains Rd Tarrytown, NY Direct [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]Both packages were sent back on 1/26/by USPSThe arrival date, according to the post office employee, was to be 1/28/They did not arrive until Feb2, We waited to send them because we wanted to give them time to respond, hopefully by sending the prepaid mailing stickersNo sense in sending them and then getting the prepaid stickers, and I was told that they needed to be sent back in ten days,which they wereThey were sent back before daysPlease check usps tracking numbers [redacted] **, and [redacted] **MsPatterson stated that they had not arrived as of FebI spoke to Amanda on Feb2, at phone # 1-844-764-She verified that the packages had arrived and that we would receive an email this week concerning our refundI stand by everything I said in my original complaint, and just want to add that we are now out $$for the order that we wanted, $for the order that I was told did not go thru, and $for postage to send them both backI appreciate any and all help that you can give to help us get our money back Regards, Les [redacted]

I have pulled the order Entry of Mr [redacted] Scratch Aide order, it shows the he did place the order and it was completed under a media ID# which shows that he entered his credit card # and agreed and accept the order Mr [redacted] verified all information which match the information we have in our system that he entered on the order; all proof of purchase will be provided to Credit Card CompanyMr [redacted] wanted to discuss other companies ordering processing which I do not have to respond to he stated I am Rude because I am not saying what he wants to hear once again: If Mr [redacted] wants to return the unwanted items within days from delivery date he must follow the instructions belowPlease use the address listed below [redacted] Scratch Aide SAS Group, Inc White Plains Rd Ste Tarrytown, NY Please write your return Merchandise Authorization number ( [redacted] ) clearly on the outside of the package and I do recommend you obtain tracking information for the return package Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $deducted from our refund, your total refund will be $less shipping and processing which is clearly stated in our Scratch Aide advertisement

March 13, [redacted] Trade Practice Consultant Revdex.com WGreenfield Ave Milwaukee, WI RE: [redacted] * [redacted] Dear Mrs [redacted] I received a letter from your office stating that [redacted] of Arlington, VA has filed a complaint Ms [redacted] made a purchased from SAS Group, IncIt is a product called Dutch Glow Scratch Aide, which she purchased from our website in the amount of $This amount includes shipping and handling I have pulled the Web-order of Ms [redacted] order for Scratch Aide which shows that she ordered set of Scratch Aide with Bonus Sponges with additional processing and handling Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item I advise Ms [redacted] that the Bonus Sponges are part of the promotion and it automatically comes with the promotionMs [redacted] was clearly advised before processing her order If Ms [redacted] wants to return the unwanted package she has 10days from 03/13/to return for product credit in the amount of $less processing and handling which is clearly stated in our Scratch Aide Advertisement / and it’s also located at the bottom of her invoicePlease send to the address below Please use [redacted] writes this number clearly on the outside of the packageI suggest she obtain tracking info for proof of return Each set of Scratch Aide comes with Sponges as a Bonus please see break down below set of Scratch Aide @ Original Price of $A shipping and processing charge of $plus Bonus sponges for an additional $shipping and processing, Again this is clearly stated on our Scratch Aide website/automated system Thanks, [redacted] Customer Service Manager SAS Group, Inc [redacted] Order #: [redacted] Received: 03/06/10:50pm Operator: dtm Adcode: [redacted] Sourcecode: DTM Via: WEB Order Status: billed/shipped Placed: 03/06/10:52pm Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted] Ship To: [redacted] Email: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ Exchange SA SCRATCH MENDER XX billed/shipped 03/08/ 97@CT DGSCTV SCRATCH MENDER 03/06/ SA FREE SCRATCH BUTTER NI billed/shipped 03/08/ 97@CT SA FREE MICROFIBER CLOTH XX billed/shipped 03/08/ 97@CT DGTTV DUTCH GLOW ONE FREE TOWL 03/06/ SA BONUS ERASER SPONGES XX billed/shipped 03/08/ 97@CT DGETV ERASE SPONGE 03/06/ PROCESS PROCESSING FEE NI billed/shipped 03/08/ 97@CT INSURE INSURE SHIP PACKAGE INSURANCE NI billed/shipped 03/08/ 97@CT Payments: Payment Method:Visa xxxxxxx [redacted] 01/2018Accepted: # [redacted] - 03/07/ Order Status Installments Gross: Less Discount: Tax: @ % P&H: TOTAL: Paid-to-date: Credits: Refunds: Balance Due: