Sallie Mae Bank

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 9, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 7, 2016. Please allow sufficient time for postal
delivery

I have a student loan with this company, and am still enrolled in 6+ hours which means I should not have payments due I have also confirmed that my school sent my enrollment information to this institution, however, they keep asking me to go to the school and have them fill out a piece of paper for them to hold in their hand in order for them to defer my payments STUPID
I am an online student and don't go to school for classes, why would I drive two hours to have a piece of paper signed for something that was already sent electronically by my school?!?!?!?!

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 6, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 15, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2015. Please allow sufficient time for postal
delivery

We have mailed our resolution to the customer twice.  We have also called numerous times, but none of our messages have been returned.   Due to privacy issues, we cannot comment as to the content of the letter here, but the borrower's request has been honored.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
The point remains that my loan was paid in full in early November, and I not receive a check for my overpayment until early January. 
 
Regards,

This was resolved over the phone over the phone.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 17, 2015.  Please allow sufficient time for postal
delivery.

A representative from the Office Of The Customer Advocate spoke to the customer on January 7, 2015 and resolved the matter over the phone

When searching for a loan provider, there were a couple requirements I had in mind.
1. Are they going to endlessly harass me over one missed payment?
2. Are they going to actively work to provide me the highest interest rate loans?
If your looking for a loan provider that meets the two above requirements, then Sallie Mae Bank is your choice.

Thank you for your message. in the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Portal Service on September 6, 2016. Please allow sufficient time for postal delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2016.  Please allow sufficient time for postal
delivery.

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message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 16, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 16, 2016.  Please allow sufficient time for postal
delivery.

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your message.  In the interest...

of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 27, 2015.  Please allow sufficient time for postal
delivery.

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your message.  In the interest...

of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 22, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 26, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 15, 2016.  Please allow sufficient time for postal
delivery.