Sallie Mae Bank

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer PREVIOUSLY via US
Postal Service on September 30,

A letter, addressing *** ***'s concerns was mailed on Friday, December 5,

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 6, 2016. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe phone calls are still very persistant and they are now calling family and friends and telling them they are trying to get a hold of me because I gave them permission to use my name as a reference. I have contacted sallie mae regarding this issue and they didn't like the answers I provided themI can't give them something I do not currently have and they were not willing to work with what I had to offer. Since the first complaint they now are sending multiple emails to me as well as the phone calls
They need to stop calling family and friends or I will pursue this issue of harassment

Revdex.com:">I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,

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Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 6, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 23, 2016. Please allow sufficient time for postal
delivery

This was resolved to the customer's satisfaction over the phone on 12/4/

Thank you for
your message. In the interest
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 8, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 28, 2015. Please allow sufficient time for postal
delivery

Thank you for your message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 1, 2015. Please allow sufficient time for postal delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 6, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 1, 2016. Please allow sufficient time for postal
delivery

Thank you for your
message. In the interest of protecting the
privacy of our customers, the Office of the Customer Advocate responded
directly to the customer via US Postal Service on November 23, 2015. Please
allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me I still would like to keep the case open though until this next billing cycle According to the customer advocate for Sallie Mae, it may take one more billing cycle for the system to catch up
Regards,

We responded to the customer today in regards to their concerns via written letter

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 15, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 11, 2015. Please allow sufficient time for postal
delivery

A representative from the Office
of Customer
Advocate contacted the customer by telephone on February 13, and resolved the
issue with the customer

We sent a letter to the customer today addressing all issues