Sallie Mae Bank

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The letter states that I requested a reduced monthly payment to be no higher than 10% of my gross incomeI DID NOT REQUEST THAT as I know that is not an option with private loansI merely said, I would appreciate a reduction, whatever that amount may be because I know that you do not follow federal student loan guidelinesTherefore, Sallie Mae's offer of paying $good faith payment to obtain a forebearance is unacceptable

A representative from the Office of Customer Advocate contacted the customer by telephone on January 14, and resolved the issue with the customer

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 17, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI did receive a call from a customer care advocateShe was nice and appeared to be concerned with the matterHowever, there was no solution offered to meThere was not anything done about the employee at fault and at the end of it, I still have no financial relief

This was resolved with the customer over the phone on November 24, Customer was happy with explanation

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 25, Please allow sufficient time for postal delivery

etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 27, Please allow sufficient time for postal delivery

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you SO VERY MUCH for you assistanceI tried dealing with these people for months, but was totally overlookedYet after reaching out to you, they actually reached out to me and attempted to take care of my concernsThanks again and Semper Fi Regards, [redacted] ***

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 13, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 29, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 12, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on April 6, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on July 12, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 1, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 14, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 5, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 22, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 8, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 19, Please allow sufficient time for postal delivery