Sallie Mae Bank

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 10, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the...

Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 25, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 1, 2015.  Please allow sufficient time for postal
delivery.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you SO VERY MUCH for you assistance. I tried dealing with these people for months, but was totally overlooked. Yet after reaching out to you, they actually reached out to me and attempted to take care of my concerns. Thanks again and Semper Fi.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have been in contact with [redacted] and this issue is resolved.  A letter will be sent to the customer on December 8 with a detailed payment history.  Thank you.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 12, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 14, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 27, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate...

responded directly to the customer via US
Postal Service on July 28, 2015.  Please allow sufficient time for postal
delivery.

A representative from the Office...

of Customer
Advocate contacted the customer by telephone on January 7, 2015 and resolved the
issue with the customer.

Sallie Mae website is absolutely the worst site I have ever been on. I could put several issues, but let me limit my issues to a few. 1) enter in all your personal info and it displays you child's name as logged in. Either they are displaying the wrong log-in name or the system mistakenly assumes I am my child. 2) Go and setup an account with user name and password and it will not let you log in. 3) Go through website to recover user name and password, no help 4) No way to send an email or other media, can only call, 60s technology.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 30, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 28, 2016.  Please allow sufficient time for postal
delivery.

We sent a letter to [redacted] addressing her concerns after discussing her account with her over the phone.

Thank you for
your message.  In the interest of...

protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 14, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 17, 2016.  Please allow sufficient time for postal
delivery.

Thank you for
your message.  In the interest of protecting the...

privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 16, 2015    Please allow sufficient time for postal
delivery.