Sallie Mae Bank

Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on May 17, 2016. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 12, Please allow sufficient time for postal delivery

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on March 30, Please allow sufficient time for postal delivery

Spoke to the customer on the phone on December and December Resolved issue on the phone

We have been in contact with [redacted] and this issue is resolved A letter will be sent to the customer on December with a detailed payment history Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThis is still an open issue as there was only a placeholder payment put on my account until the payment is fully processedUntil the payment is retroactively applied to 10/28/2014, this matter is not resolvedThe retroactive posting is required to ensure I receive back payment of the interest that has been applied to the account since the date the payment was supposed to be posted(10/28/2014)

Thank you for your message. In the interest of... protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 13, 2016. Please allow sufficient time for postal delivery.

Thank you for your message In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on June 22, Please allow sufficient time for postal delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI was not given any options to assist me with my account I was at first told that I could qualify for income based payments that would help with my issue and set up two years worth of payments The customer advocate then called me back and suggested that I change some figures in my financial situation to help assure my income based request would better go through I went through and changed some things because she suggested I would not be approved unless I did so I was afraid not to She then called me back two days later and stated I had not been approved and there was nothing they could do to help and then hung up on me I feel she is Sallie Maes advocate not a customer advocate There was no resolution to any issue I had
Regards,

Thank you for
your message. In the interest
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 7, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 5, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 24, 2015. Please allow sufficient time for postal
delivery

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response from Sallie Mae did not address any of the pending issuesIt instead mentioned that Sallie Mae will be mailing a typed written response to me directly, citing privacy concerns.
I will evaluate this letter and follow up with Revdex.com upon receipt
Regards,
Melissa Williams

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 13, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 15, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 21, 2016. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 16, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest of
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 28, 2015. Please allow sufficient time for postal
delivery

Thank you for
your message. In the interest
of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2016. Please allow sufficient time for postal
delivery

The company was a nightmare to work with; they always make me feel so small when I callThey have no regard for anymore, and honestly, it is a miracle that I can make the "minimum" payment of $on all of my loans totaling 1,a month on a teacher's salaryI had to take a second job to pay for my loansApparently my mother and I make too much money to qualify for a longer term of paymentI am not asking for a handout just a more managable monthly payment#regret going to college and taking out loans; this is a nightmare I will not get out of for yearsSallie Mae set me up in August with a more affordable payment and then retracted the lower payment a month later without talking to me, the only reason I knew that it didn't go through was because they were calling my motherI have asked them multiple times to contact meWhat a jokeMy husband and I are moving military bases in January and I honestly don't know how we are going to manageI don't qualify for military benefits because he is not attached to the loan or the cosigner