Dear [redacted],
Thank you your feedback.
rgb(255, 255, 255);">Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you very much for your understanding.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again, we cannot...
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],
Thank you your feedback.
I want to extend my sincere apologies for the problems you have...
experienced.We are here to help you.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
This website is a fraud. They advertise clothing that they do not have but rather sell you horribly made knock offs that hardly resemble anything like the clothing. You have to pay for a tracking number that is clearly a lie. I tracked my package coming from hong kong to philadelphia to hawaii to china then to hawaii again and the package showed it came from NEW YORK!!!!! I ordered three things and only received two. But the two I did get were 100% fake. The images they use to advertise are stolen from all over, from other real clothing stores to fashion bloggers websites. The return policy on their site is not what they go by. They will email you a totally different return policy if you contact them. They need to be stopped. google "rose gal scam" and it's all over the internet. DON'T BE FOOLED. DO NOT BUY FROM THEM.
Dear [redacted],
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Thank you for your support and patience.Yours...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can not get onto their system to send them a message about the product like they asked for. I am not able to reach them at all. At this time, I have a late poorly made product and no way to contact them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for notifying us of your complaint. I want to start by apologizing unreservedly to you for what has happened.Please kindly note we haven't find your order using your information from our end. Could you please provide your order number?Our order number...
begins with "Z" and contains 16 digital numbers.Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation. Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very...
much for your cooperation.Yours sincerely,Rosegal.com Customer Service
In order to have a successful experience with RoseGal you need to know a few things. 1. Before buying anything inspect the images well and look to see if the garment pictures dont look the same as the what the model is wearing if there is an image of a model. This lets you know your about to buy a reproduction so it wont be exactly the same.
2. Make sure you check the sizing information for each piece! These are Asian sizes and will be a lot smaller then what you're used to in North America.
3. Trust that you will get what you pay for.. If something is costing next to nothing is not going to be amazing quality. There are many higher end items on the site that cost what most clothes do.
4. If you choose the free shipping expect it to take months to arrive. If you purchase shipping it will come via DHL and arrive in days.
Overall I've had all pleasant experiences with RoseGal because I know what I'm getting myself into.. You have to be a cautious and smart shopper when buying from discount sites!
I just had another great experience with them and received my bathing suit a few days after ordering it and I'm really happy with the quality and price. It was exactly as shown in the images.
for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your collaboration.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for recent comments. We very much regret that the issue has occurred.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Once again we apologize for any inconveniemce we may have caused....
I purchased an order of approximately $450 Canadian. In the clothing I purchased, not a single item fit as advertised. The 2X and 3x items I ordered were the equivalent to a size small/XS fitting my 9 year old daughter. I filed a complaint and made a ticket, however I never received a response. I also failed to receive over ten of the items ordered. When I attempted to view the items online, they were showing as unavaible. I Was only credited $34, to which it was converted to points, not refunded to my credit card, and the point conversion only came to $10 and some odd cents. I attempted to ship the clothing back, however the shipping costs exceeded what I spent on clothing. The clothing did not at all represent what I purchased, and some of the items I received were items that I had not even ordered. This is an absolute disgrace - a total misrepresentation of what I purchased, a scam, and I will work my way up the ladder to ensure appropriate action is taken.
Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your...
Rosegal account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a refund. This response to the Revdex.com is a copy and paste of all the responses I have ever gotten from Rose gal. All they do is send apologies. My complaint still stands, I have no merchandise and no refund. Nothing has been done to resolve the complaint.
apo
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for your valuable feedback. I want to extend my sincere apologies for the problems you have experienced.Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again...
we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has not provided the requested return, and the reviews I've written are still not present for other shoppers to see.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for notifying us of your complaint. I want to start by apologizing unreservedly to you for what has happened.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? We value your patronage...
and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?...
Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],
Thank you your feedback.
rgb(255, 255, 255);">Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.Thank you very much for your understanding.
Best Regards
Rosegal Customer Service
Dear customer,
Thank you for taking your time to write your review
font-family: Tahoma;"> .
We are so sorry that you have misten the website as we are rosegal and our order number beginns with letter"*".
Rosegal.com Customer Service
Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again, we cannot...
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],
Thank you your feedback.
I want to extend my sincere apologies for the problems you have...
experienced.We are here to help you.
Your case has been taken cared of by our support team. Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
This website is a fraud. They advertise clothing that they do not have but rather sell you horribly made knock offs that hardly resemble anything like the clothing. You have to pay for a tracking number that is clearly a lie. I tracked my package coming from hong kong to philadelphia to hawaii to china then to hawaii again and the package showed it came from NEW YORK!!!!! I ordered three things and only received two. But the two I did get were 100% fake. The images they use to advertise are stolen from all over, from other real clothing stores to fashion bloggers websites. The return policy on their site is not what they go by. They will email you a totally different return policy if you contact them. They need to be stopped. google "rose gal scam" and it's all over the internet. DON'T BE FOOLED. DO NOT BUY FROM THEM.
Dear [redacted],
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Thank you for your support and patience.Yours...
sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I can not get onto their system to send them a message about the product like they asked for. I am not able to reach them at all. At this time, I have a late poorly made product and no way to contact them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for notifying us of your complaint. I want to start by apologizing unreservedly to you for what has happened.Please kindly note we haven't find your order using your information from our end. Could you please provide your order number?Our order number...
begins with "Z" and contains 16 digital numbers.Once again, we cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation. Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you very...
much for your cooperation.Yours sincerely,Rosegal.com Customer Service
In order to have a successful experience with RoseGal you need to know a few things. 1. Before buying anything inspect the images well and look to see if the garment pictures dont look the same as the what the model is wearing if there is an image of a model. This lets you know your about to buy a reproduction so it wont be exactly the same.
2. Make sure you check the sizing information for each piece! These are Asian sizes and will be a lot smaller then what you're used to in North America.
3. Trust that you will get what you pay for.. If something is costing next to nothing is not going to be amazing quality. There are many higher end items on the site that cost what most clothes do.
4. If you choose the free shipping expect it to take months to arrive. If you purchase shipping it will come via DHL and arrive in days.
Overall I've had all pleasant experiences with RoseGal because I know what I'm getting myself into.. You have to be a cautious and smart shopper when buying from discount sites!
I just had another great experience with them and received my bathing suit a few days after ordering it and I'm really happy with the quality and price. It was exactly as shown in the images.
Dear [redacted],
Thank your...
for your message.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?
Once again we apologize for any inconvenience we may have caused.
Thank you very much for your collaboration.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for recent comments. We very much regret that the issue has occurred.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Once again we apologize for any inconveniemce we may have caused....
Yours sincerely,Rosegal.com Customer Service
I purchased an order of approximately $450 Canadian. In the clothing I purchased, not a single item fit as advertised. The 2X and 3x items I ordered were the equivalent to a size small/XS fitting my 9 year old daughter. I filed a complaint and made a ticket, however I never received a response. I also failed to receive over ten of the items ordered. When I attempted to view the items online, they were showing as unavaible. I Was only credited $34, to which it was converted to points, not refunded to my credit card, and the point conversion only came to $10 and some odd cents. I attempted to ship the clothing back, however the shipping costs exceeded what I spent on clothing. The clothing did not at all represent what I purchased, and some of the items I received were items that I had not even ordered. This is an absolute disgrace - a total misrepresentation of what I purchased, a scam, and I will work my way up the ladder to ensure appropriate action is taken.
Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your...
Rosegal account and answer to us ?Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a refund. This response to the Revdex.com is a copy and paste of all the responses I have ever gotten from Rose gal. All they do is send apologies. My complaint still stands, I have no merchandise and no refund. Nothing has been done to resolve the complaint.
apo
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for your valuable feedback. I want to extend my sincere apologies for the problems you have experienced.Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again...
we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The business has not provided the requested return, and the reviews I've written are still not present for other shoppers to see.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for notifying us of your complaint. I want to start by apologizing unreservedly to you for what has happened.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? We value your patronage...
and wish to continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you. I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ?...
Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service