Dear [redacted],Thanks for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it...
there and we are now awaiting for your reply.Once again we apologize for any inconveniemce we may have caused. Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The Claim at [redacted] has been closed since 2 weeks and I still have not recieved my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Buyers beware!!! I ordered a product from this site. It took two months to arrive. I Contacted their "customer service" numerous times without any reply.
When the product arrived it looked nothing like the one online and felt like the fabric of a cheap Halloween costume.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
11/**/15
In response to your note regarding the order number: I DO NOT HAVE THE ORIGINAL ORDER NUMBER, SEEMS TO ME YOU WOULD HAVE THAT ON FILE ALONG WITH MY NAME AND ADDRESS AND THE SHIPPING DATE.
I DO HAVE MY RETURN [redacted] RECEIPT SHOWING WHEN I RETURNED THE PACKAGE TO YOU. ON 10/**/15 I TOOK THE PACKAGE TO [redacted] IN GRESHAM, OREGON WITH TRACKING NUMBER [redacted]. THIS RECEIPT SHOWS WHEN IT WAS DELIVERED AND PROBABLY THE PERSON'S NAME OR INITIALS WHO ACCEPTED BACK AT YOUR STATEN ISLAND ADDRESS.
PLEASE REIMBURSE THIS MONEY BACK TO MY CREDIT ONE CREDIT CARD AS SOON AS POSSIBLE. IF YOU NEED ADDITIONAL INFORMATION, PLEASE EMAIL ME AGAIN.
[redacted] 11/**/15
Dear [redacted],Thank you for taking your time to write your review. We very much regret that the issue has occurred.We have can't find any record of you in our system, could you please provide us your order number? Our order number starts with the letter "Z" and includes 16 digital...
numbers.Once we receive the order number we will resolve the issue for you soon.Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
this has NOT been resolved at ALL!!! I returned this package via [redacted] to the address of origin on the package as that was the ONLY address I had!!! Rosegal FINALLY responded to me AFTER or VERY close to their allotted return period!!! I feel they are not as APOLOGETIC as they state!!! I have been indunated with tons of "red tape" instead of just offering a refund. they offered me a refund of $50 less than HALF of the amount I paid for the items I received that were sadly of ATROCIOUS quality. As I have previously stated I have yet to see a favorable comment or remark on this company!! I am APPALLED they think it is okay to take advantage of people the way they do!!! MOST of the remarks state that either the customers didn't receive their items or did and they barely fit a child OR REMOTELY resembled the photos they post!!! This company should be earmarked as a SCAM company!!! I have seen MANY comments that say they are a SCAM!!!! Their customer service also comes under attack in the many comments I have read!!! I WISH I had read these BEFORE ordering!!!! They have HORRIBLE customer service!! I feel SORRY for ANYONE who thinks about or actually orders from them ESPECIALLY for Christmas !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Although they finally answered my complaint for a refund I haven't gotten that refund or the clothing I ordered. I would like the refund of $32.18. Also, they email they send for me to respond is a "no response" type email. This company is a fraud and I have seen many complaints on Face Book. Wish I had seen them before ordering. Thanks for your time and immediate response to this matter. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and understanding.
Best Regards
Rosegal Customer Service
I recently placed an order and paid for expedited shipping (3 - 7 business days). After the 7th day I contacted the shipper and they stated that they were told by Rosegal that my package had a 7 - 10 business day window and that I needed to contact Rosegal. When I did, they blamed the shipper and will not refund me for a service that I did not receive.
Dear [redacted],
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket...
center. Could you please check your rosegal account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received your notification that the complaint had been closed as I had not responded. I was waiting to update the complaint as I had received further correspondence from RoseGal. I was also unsure as to how to update this on the website without marking the complaint as resolved.
RoseGal have apologised and offered to re-send the items free of charge. I accepted this offer however they then offered me a full refund. I informed them that either solution would be acceptable to me but I needed clarity on which it would be. They stated that the balance of my order had been refunded to my [redacted] account and it should be received in 5-7 days. This period has elapsed and I have received no such refund through [redacted].
As such I would be grateful if you could re-open my complaint.
Kind regards,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ?...
Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rosegal has stated that they resolved my complaint. Their resolution was simply an email stating that they sent the package out but are willing to refund my money. I have not received a package or a refund. Therefore, I fail to see how this can be considered a resolution. When either one, or both, appear, I will consider it resolved.
Best regards,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you so much for your important feedback. We very much regret that the issue has occurred.We have resolved the issue and refunded you already. In addition, we have sent you an email about more details about the refund. Could you please check it and...
reply?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],Thank you for your important feedback.I want to start by apologizing unreservedly to you for what has happened.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us...
?Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service
Thank you for notifying us of your complaint and let me apologize fo...⇄ />
Please kindly note that we have informed you that we can offer the ...⇄ />
If any question, please email to [redacted] or submit a ticket [redac...⇄ />
Yours sincerely,
Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I finally received my order.
Sincerely,...
Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for...
your support and patience.Yours sincerely,Rosegal.com Customer Service
This company advertises false shipment claims and product quality. Email received stated 1 of 2 products was shipped, the other to be shipped later. Shipping took at least twice as long as advertised, product shipped was not what they stated and was of very poor quality. Contacting the customer service department is not possible due to rerouting and error messages. I have never received my "shipped" product.
Dear [redacted],Thanks for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it...
there and we are now awaiting for your reply.Once again we apologize for any inconveniemce we may have caused. Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The Claim at [redacted] has been closed since 2 weeks and I still have not recieved my refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Buyers beware!!! I ordered a product from this site. It took two months to arrive. I Contacted their "customer service" numerous times without any reply.
When the product arrived it looked nothing like the one online and felt like the fabric of a cheap Halloween costume.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
11/**/15
In response to your note regarding the order number: I DO NOT HAVE THE ORIGINAL ORDER NUMBER, SEEMS TO ME YOU WOULD HAVE THAT ON FILE ALONG WITH MY NAME AND ADDRESS AND THE SHIPPING DATE.
I DO HAVE MY RETURN [redacted] RECEIPT SHOWING WHEN I RETURNED THE PACKAGE TO YOU. ON 10/**/15 I TOOK THE PACKAGE TO [redacted] IN GRESHAM, OREGON WITH TRACKING NUMBER [redacted]. THIS RECEIPT SHOWS WHEN IT WAS DELIVERED AND PROBABLY THE PERSON'S NAME OR INITIALS WHO ACCEPTED BACK AT YOUR STATEN ISLAND ADDRESS.
PLEASE REIMBURSE THIS MONEY BACK TO MY CREDIT ONE CREDIT CARD AS SOON AS POSSIBLE. IF YOU NEED ADDITIONAL INFORMATION, PLEASE EMAIL ME AGAIN.
[redacted] 11/**/15
Dear [redacted],Thank you for taking your time to write your review. We very much regret that the issue has occurred.We have can't find any record of you in our system, could you please provide us your order number? Our order number starts with the letter "Z" and includes 16 digital...
numbers.Once we receive the order number we will resolve the issue for you soon.Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
this has NOT been resolved at ALL!!! I returned this package via [redacted] to the address of origin on the package as that was the ONLY address I had!!! Rosegal FINALLY responded to me AFTER or VERY close to their allotted return period!!! I feel they are not as APOLOGETIC as they state!!! I have been indunated with tons of "red tape" instead of just offering a refund. they offered me a refund of $50 less than HALF of the amount I paid for the items I received that were sadly of ATROCIOUS quality. As I have previously stated I have yet to see a favorable comment or remark on this company!! I am APPALLED they think it is okay to take advantage of people the way they do!!! MOST of the remarks state that either the customers didn't receive their items or did and they barely fit a child OR REMOTELY resembled the photos they post!!! This company should be earmarked as a SCAM company!!! I have seen MANY comments that say they are a SCAM!!!! Their customer service also comes under attack in the many comments I have read!!! I WISH I had read these BEFORE ordering!!!! They have HORRIBLE customer service!! I feel SORRY for ANYONE who thinks about or actually orders from them ESPECIALLY for Christmas !!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Although they finally answered my complaint for a refund I haven't gotten that refund or the clothing I ordered. I would like the refund of $32.18. Also, they email they send for me to respond is a "no response" type email. This company is a fraud and I have seen many complaints on Face Book. Wish I had seen them before ordering. Thanks for your time and immediate response to this matter. [redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
Thank you for taking your time to write your review.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
I have followed up your case and our team has solved it for you in the ticket.
class="Apple-tab-span"> Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and understanding.
Best Regards
Rosegal Customer Service
I recently placed an order and paid for expedited shipping (3 - 7 business days). After the 7th day I contacted the shipper and they stated that they were told by Rosegal that my package had a 7 - 10 business day window and that I needed to contact Rosegal. When I did, they blamed the shipper and will not refund me for a service that I did not receive.
I have received very good customer service and I am very satisfied with there products. I have almost 40 orders in 2 months and over 100 items.
Dear [redacted],
Thank your for your message.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
We have taken care of your complaint and offered a resolution via the ticket...
center. Could you please check your rosegal account and answer to us ?
Once again, we cannot apologize enough for any inconveniences this case may have caused.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received your notification that the complaint had been closed as I had not responded. I was waiting to update the complaint as I had received further correspondence from RoseGal. I was also unsure as to how to update this on the website without marking the complaint as resolved.
RoseGal have apologised and offered to re-send the items free of charge. I accepted this offer however they then offered me a full refund. I informed them that either solution would be acceptable to me but I needed clarity on which it would be. They stated that the balance of my order had been refunded to my [redacted] account and it should be received in 5-7 days. This period has elapsed and I have received no such refund through [redacted].
As such I would be grateful if you could re-open my complaint.
Kind regards,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your site_name account and answer to us ?...
Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rosegal has stated that they resolved my complaint. Their resolution was simply an email stating that they sent the package out but are willing to refund my money. I have not received a package or a refund. Therefore, I fail to see how this can be considered a resolution. When either one, or both, appear, I will consider it resolved.
Best regards,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you so much for your important feedback. We very much regret that the issue has occurred.We have resolved the issue and refunded you already. In addition, we have sent you an email about more details about the refund. Could you please check it and...
reply?Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],Thank you for your important feedback.I want to start by apologizing unreservedly to you for what has happened.We have taken care of your complaint and offered a resolution via the ticket center.Could you please check your Rosegal account and answer to us...
?Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service
Dear [redacted] ,
Thank you for notifying us of your complaint and let me apologize fo...⇄ />
Please kindly note that we have informed you that we can offer the ...⇄ />
If any question, please email to [redacted] or submit a ticket [redac...⇄ /> Yours sincerely,
Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I finally received my order.
Sincerely,...
[redacted]
Dear [redacted],Thank you for your important feedback.We are extremely sorry about the situation.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.Thank you for...
your support and patience.Yours sincerely,Rosegal.com Customer Service
This company advertises false shipment claims and product quality. Email received stated 1 of 2 products was shipped, the other to be shipped later. Shipping took at least twice as long as advertised, product shipped was not what they stated and was of very poor quality. Contacting the customer service department is not possible due to rerouting and error messages. I have never received my "shipped" product.