Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
with all the aggravation I had to deal with rosegal I find it best not to do business with this company--never have I had to deal with so much garbage in trying to purchase a product---it would have been easier to talk with someone instead of dealing with their "tickets" that they have to resolve issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I recently ordered a blouse, product number, **SSN**, from RoseGal, and was very pleased with the material and the fit. I liked the customer service, and free shipping. I will continue to order my blouses from this company. I am satisfied with the blouses that I have already received, and, the ones that didn't fit me, they have refunded me my money. Thank you for shipping the orders so quickly.
I have made an order to Rosegal.com over 38 business days now. I still have not received my package. I have also placed 3 tickets to request tracking for my package and have not received anything back. They state they will get back to you in 24 hours, and I have never gotten any feedback back, ever. I plan to request my money back soon if I don't receive my package in the next week. This website has no organization and no respect for it's customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In your response sent via email, that as sent nearly two weeks ago, you indicated that my order had been shipped and would be received in short order. You received payment for the merchandise nearly 50 days ago, yet provided no evidence of delivery (i.e.; tracking number, etc). In the modern age of ecommerce, your organization has failed miserably to meet reasonable consumer expectations.
It defies all reason that a sweater that you received payment for nearly three calendar months ago has not been delivered. Are you waiting on a sheep to grow wool to be sheered and loomed? Did you strap the order to the back of a lazy turtle and expect it to swim the order across the sea??? Because neither suggested practice has yielded delivery of the order for which I have made payment to your organization.
Your "word" noted in your email response is not good, your business practices are shady at best and I have engaged the American authorities - in the form of the Revdex.com - to intervene in your fraudulent business practices.
Issue a refund immediately to prevent any further legal action. There are a great many opportunities via social media to communicate to other American consumers how fraudulently you practice business. It is in our mutual best interest for you to refund the full amount that I paid you immediately, in good faith, several months ago...and I will consider the matter closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]
Package arrived yesterday
Sincerely,
[redacted]
Dear [redacted],Thank you for your important feedback.I want to start by apologizing unreservedly to you for what has happened.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...
reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It will not be resolved until I get a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am impressed with Rosegal, not only with there products, but also their customer service. I would really recommend it to anyone looking to start online shopping
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am checking with my credit card company right now and they do not see a credit come through for [redacted] or [redacted] for my disputed amount.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rosegal has contacted me and said that they will refund my money and also asked that I close my complaint with you. To date, I have not received my refund. When I do, I will gladly close my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Awful company. Clothes are cheap & fall apart. Their customer support page guarantees a response within 24 hours, but you will be waiting for weeks between each email exchange including the original response. Never order from them unless you like throwing away both your money & your time.
Dear [redacted],Thank you for taking your time to write your review. First, I want to offer my sincerest apologies to you for the issue. Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now...
awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],I want to start by thanking you for notifying us about the issue. We are extremely sorry about the situation. I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? We value your patronage and wish to...
continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],
Thank you for your response.
We had replied you at ticket No:[redacted], please keep communication there.
Thank you for your support and understanding.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again we...
apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],Thank you for recent comments. I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Again, I am extremely sorry for the...
frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I would rather not close my complaint until I have received my full refund as promised. I do not trust this company and do not know if it will take 45 days or when the refund will come - if at all. I am not confident I will receive the refund that was offered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for recent comments. I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...
reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
they offered me a full refund but has not taken any other action yet. Once we get an address to where we can return the cheap clothing, and get a full refund, we will close this case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Do not buy from this company. They do not like to do returns on items that do not fit. We have tried on several occasions to get ahold of these people and they do not reply There Items are cheap made.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
with all the aggravation I had to deal with rosegal I find it best not to do business with this company--never have I had to deal with so much garbage in trying to purchase a product---it would have been easier to talk with someone instead of dealing with their "tickets" that they have to resolve issues
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I recently ordered a blouse, product number, **SSN**, from RoseGal, and was very pleased with the material and the fit. I liked the customer service, and free shipping. I will continue to order my blouses from this company. I am satisfied with the blouses that I have already received, and, the ones that didn't fit me, they have refunded me my money. Thank you for shipping the orders so quickly.
I have made an order to Rosegal.com over 38 business days now. I still have not received my package. I have also placed 3 tickets to request tracking for my package and have not received anything back. They state they will get back to you in 24 hours, and I have never gotten any feedback back, ever. I plan to request my money back soon if I don't receive my package in the next week. This website has no organization and no respect for it's customers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
In your response sent via email, that as sent nearly two weeks ago, you indicated that my order had been shipped and would be received in short order. You received payment for the merchandise nearly 50 days ago, yet provided no evidence of delivery (i.e.; tracking number, etc). In the modern age of ecommerce, your organization has failed miserably to meet reasonable consumer expectations.
It defies all reason that a sweater that you received payment for nearly three calendar months ago has not been delivered. Are you waiting on a sheep to grow wool to be sheered and loomed? Did you strap the order to the back of a lazy turtle and expect it to swim the order across the sea??? Because neither suggested practice has yielded delivery of the order for which I have made payment to your organization.
Your "word" noted in your email response is not good, your business practices are shady at best and I have engaged the American authorities - in the form of the Revdex.com - to intervene in your fraudulent business practices.
Issue a refund immediately to prevent any further legal action. There are a great many opportunities via social media to communicate to other American consumers how fraudulently you practice business. It is in our mutual best interest for you to refund the full amount that I paid you immediately, in good faith, several months ago...and I will consider the matter closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
[redacted]
[redacted]
Package arrived yesterday
Sincerely,
[redacted]
Dear [redacted],Thank you for your important feedback.I want to start by apologizing unreservedly to you for what has happened.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...
reply.Thank you for your support and patience.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It will not be resolved until I get a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I am impressed with Rosegal, not only with there products, but also their customer service. I would really recommend it to anyone looking to start online shopping
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am checking with my credit card company right now and they do not see a credit come through for [redacted] or [redacted] for my disputed amount.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Rosegal has contacted me and said that they will refund my money and also asked that I close my complaint with you. To date, I have not received my refund. When I do, I will gladly close my complaint.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Awful company. Clothes are cheap & fall apart. Their customer support page guarantees a response within 24 hours, but you will be waiting for weeks between each email exchange including the original response. Never order from them unless you like throwing away both your money & your time.
Dear [redacted],Thank you for taking your time to write your review. First, I want to offer my sincerest apologies to you for the issue. Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now...
awaiting for your reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],I want to start by thanking you for notifying us about the issue. We are extremely sorry about the situation. I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? We value your patronage and wish to...
continue serving you in the best way possible.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],
Thank you for your response.
We had replied you at ticket No:[redacted], please keep communication there.
Thank you for your support and understanding.
Best Regards
Rosegal Customer Service
Dear [redacted],Thank you for your valuable feedback. Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again we...
apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Dear [redacted],Thank you for recent comments. I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply ? Again, I am extremely sorry for the...
frustration this has caused you and hope that this will set things right. Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I would rather not close my complaint until I have received my full refund as promised. I do not trust this company and do not know if it will take 45 days or when the refund will come - if at all. I am not confident I will receive the refund that was offered.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for recent comments. I want to extend my sincere apologies for the problems you have experienced.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there and we are now awaiting for your...
reply.Thank you very much for your understanding.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
they offered me a full refund but has not taken any other action yet. Once we get an address to where we can return the cheap clothing, and get a full refund, we will close this case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Do not buy from this company. They do not like to do returns on items that do not fit. We have tried on several occasions to get ahold of these people and they do not reply There Items are cheap made.