Revdex.com:
Hello. There was no solution made. All that the seller had said was that they reviewed the cased and Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ? I am not sure what it means that they offered me a solution in the ticket??? Please help
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted],
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. ...
Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I've paid in good faith in advance for items with the expectations that I would recieve all that I ordered. These items were ordered almost two months before Christmas because some of the items were supposed to be gifts. Since I never recevied but one item and then began with constant emails back and forth never was there a toll free line where I could speak with a representitive or manager . I was told that I had to contact post office, ask my neighbors , my family if they had any knowledge of packages that were supposibly delivered. I did follow through with all directiions that were given to me and then responded back with the information that no packages were ever delivered at my address and or waiting for me to be pick up . I was then told that there could be nothing done till Feb **, 2016, I then received an email telling me that they were very sorry for the inconvienence and they offered to resend my package but I would have to pay half of the total which I had already paid and additional $116.00 dollars since they were not responsible for my lost packages . The reson why I ordered online was to avoid the hassles of shopping during the holidays but now I'm out $244.00 no gifts , its Feb.2016 Christmas is long past , I've done all that was asked of me to do in order to find my packages which I feel is there responsibility not the consumers and now there offer is to pay additional monies twords packages that were never recieved, why so they can be lost again ? and again I lose my money ? This is the worst experience I've had with online ordering. I do not have money to throw away I want my refund and do not want the merchandise any longer. One last question I have is what guarentee is there that the second time around the package worth $233.00 would actually make it to my front door if all items were lost on the first attempt. Does not make any sense to me. I just want my money back and do not want to have to deal anymore with this company .
Sincerely,
[redacted]
I ordered from Rosegal.com and never received my order. They only refunded 1/2 of the money since after tracking it - they sent to the Netherlands and never made good on sending the order. I waited 5 months. They told me it was my fault that I did not purchase insurance..............TOTAL CHEAP CLOTHES AND DO NOT SEND ITEMS.....
Dear [redacted],Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? Once again, we cannot...
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Product not as advertised. Not shipped in time promised. Company not responding to email to return product.
I am convinced this company is a total scam.
Dear [redacted],Thank you for taking your time to write your review. First, I want to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?...
Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is not resolution with this company. All they do is drag their feet. I have told them multiple times to give me my money back and they think it's a joke. I'm tired of this. They need to pay me my money back. They're thieves, leeches, freeloaders. They'll never refund your money or give you your merchandise. I shouldn't have to go through this because of their fraudulent business
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I dont except it I never received anything to make up for what they did.I would at least like on of the wigs the ombre on free.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
For return policy, please refer...
to [redacted]We had applied refund for you and you could keep the item, please check your account.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
SCAM! DO NOT buy anything from this website, and honestly, I would like to see this site SHUT DOWN! I feel awful that the items I purchased were probably hand sewed together by a child in China. :( The look of the website and models is so deceiving, it looks like a legit US company. But it is not. I paid for one item I never even received, another item is supposed to be a dress, but is a shirt, and the other item is very much for a child as well. I'm sending my feedback to [redacted] and asking them to stop marketing this company as they are fraud.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They have offered to refund me for my items but they have still not given me and address to return my items to nor a return shipping label or anything of the like.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there...
and we are now awaiting for your reply. Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear Denise,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket. Can you...
please send us your reply ? Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because you did not return the shipping which was over 20 dollars for some reason. I told you I would remove the complaint when all the money was refunded and it was not. That includes some shipping cost I know nothing about. you took out 70 dollars you send me back under 50.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for your valuable feedback.Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again, we...
cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I HAVE NOT RECEIVED MY INSTRUCTIONS ON HOW TO RETURN THE ITEMS, YOUR LINK YOU HAVE SENT DOESN'T WORK.
I TRIED 5 TIMES LAST NIGHT, TO NO AVAIL. PLEASE SEND LINK THAT WORKS AND WE CAN CLEAR THIS MESS UP.
REGARDS-----[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are so sorry that you think so and we wish to apologize for this inconvience.
As we have explained in the previous message taht the package was returned due to the United States customs inspection and held the goods which was completely out of our control.
We also feel let down by the shipping company and we want to help you to resolve this issue to your satisfaction.
Please kindly note that we have refunded you 26.97USD on your payment account on 2016-**-25 16:04:05. Could you please tell us if you have received the refund ?
At present, our products,services and warranty have been improved significantly. We want to personally invite you to try Rosegal again.
For this, we are glad to offer you a cash coupon of 30 USD.
You can use as a discount for your next purchase on our store.
Check out our newest arrivals here: [redacted]
Enjoy our best deals here: [redacted]
Can you confirm whether we can go ahead?
Once you delete or update the review and rating, please kindly let us know at once and we want to send you other coupon as a privilege on your next orders to show our thanks for you time and your assistance.
Once again, please accept our apologies for any inconvenience.
Thank you for your patience and understanding.Best Regards Rosegal Customer Servicehttp://www.rosegal.com/
this business is real [redacted]... tried to return item on my first (and last!) order, got answer from their customer service, telling me to call a number. Number keeps saying (with not even an announcement of the company) leave a message, of course, nobody ever called back, I just called and got 'the Magic Jack' customer is not available! the mailbox is full!
what kind of company is thisÉ
Revdex.com:
Hello. There was no solution made. All that the seller had said was that they reviewed the cased and Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply. Could you please answer us ? I am not sure what it means that they offered me a solution in the ticket??? Please help
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted],
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. ...
Can you please send us your reply ?
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you very much for your cooperation.
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I've paid in good faith in advance for items with the expectations that I would recieve all that I ordered. These items were ordered almost two months before Christmas because some of the items were supposed to be gifts. Since I never recevied but one item and then began with constant emails back and forth never was there a toll free line where I could speak with a representitive or manager . I was told that I had to contact post office, ask my neighbors , my family if they had any knowledge of packages that were supposibly delivered. I did follow through with all directiions that were given to me and then responded back with the information that no packages were ever delivered at my address and or waiting for me to be pick up . I was then told that there could be nothing done till Feb **, 2016, I then received an email telling me that they were very sorry for the inconvienence and they offered to resend my package but I would have to pay half of the total which I had already paid and additional $116.00 dollars since they were not responsible for my lost packages . The reson why I ordered online was to avoid the hassles of shopping during the holidays but now I'm out $244.00 no gifts , its Feb.2016 Christmas is long past , I've done all that was asked of me to do in order to find my packages which I feel is there responsibility not the consumers and now there offer is to pay additional monies twords packages that were never recieved, why so they can be lost again ? and again I lose my money ? This is the worst experience I've had with online ordering. I do not have money to throw away I want my refund and do not want the merchandise any longer. One last question I have is what guarentee is there that the second time around the package worth $233.00 would actually make it to my front door if all items were lost on the first attempt. Does not make any sense to me. I just want my money back and do not want to have to deal anymore with this company .
Sincerely,
[redacted]
I ordered from Rosegal.com and never received my order. They only refunded 1/2 of the money since after tracking it - they sent to the Netherlands and never made good on sending the order. I waited 5 months. They told me it was my fault that I did not purchase insurance..............TOTAL CHEAP CLOTHES AND DO NOT SEND ITEMS.....
Dear [redacted],Thank you so much for your important feedback.I want to extend my sincere apologies for the problems you have experienced.I have followed up your case and our team has solved it for you in the ticket.Can you please send us your reply ? Once again, we cannot...
apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Product not as advertised. Not shipped in time promised. Company not responding to email to return product.
I am convinced this company is a total scam.
Revdex.com:At this time, my complaint, ID [redacted] regarding Rosegal.com has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
Dear [redacted],Thank you for taking your time to write your review. First, I want to offer my sincerest apologies to you for the issue. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ?...
Once again we apologize for any inconvenience we may have caused.Yours sincerely,Rosegal.com Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is not resolution with this company. All they do is drag their feet. I have told them multiple times to give me my money back and they think it's a joke. I'm tired of this. They need to pay me my money back. They're thieves, leeches, freeloaders. They'll never refund your money or give you your merchandise. I shouldn't have to go through this because of their fraudulent business
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I dont except it I never received anything to make up for what they did.I would at least like on of the wigs the ombre on free.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],
Thank you for notifying us of your complaint.
I want to extend my sincere apologies for the problems you have experienced.We are here to help you.
For return policy, please refer...
to [redacted]We had applied refund for you and you could keep the item, please check your account.
Once again, we cannot apologize enough for any inconveniences this case may have caused you.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
SCAM! DO NOT buy anything from this website, and honestly, I would like to see this site SHUT DOWN! I feel awful that the items I purchased were probably hand sewed together by a child in China. :( The look of the website and models is so deceiving, it looks like a legit US company. But it is not. I paid for one item I never even received, another item is supposed to be a dress, but is a shirt, and the other item is very much for a child as well. I'm sending my feedback to [redacted] and asking them to stop marketing this company as they are fraud.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They have offered to refund me for my items but they have still not given me and address to return my items to nor a return shipping label or anything of the like.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],I want to start by thanking you for notifying us about the issue. We regret any inconvenience or frustration that your experience has caused you.Your case has been taken cared of by our support team.Could you please refer to your ticket? We have resolved it there...
and we are now awaiting for your reply. Thank you very much for your cooperation.Yours sincerely,Rosegal.com Customer Service
Dear Denise,
Thank you for notifying us of your complaint.
We very much regret issue and are fully committed to resolving it to your satisfaction.
I have followed up your case and our team has solved it for you in the ticket. Can you...
please send us your reply ? Once again we apologize for any inconvenience we may have caused.
Thank you for your support and patience.
Best Regards
Rosegal Customer Service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because you did not return the shipping which was over 20 dollars for some reason. I told you I would remove the complaint when all the money was refunded and it was not. That includes some shipping cost I know nothing about. you took out 70 dollars you send me back under 50.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for your valuable feedback.Let me start by apologizing personally for your experience. Our team has reviewed your complaint and offered you a solution in the ticket. We are waiting for your reply.Could you please answer us ? Once again, we...
cannot apologize enough for any inconveniences this case may have caused you.Yours sincerely,Rosegal.com Customer Service
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I HAVE NOT RECEIVED MY INSTRUCTIONS ON HOW TO RETURN THE ITEMS, YOUR LINK YOU HAVE SENT DOESN'T WORK.
I TRIED 5 TIMES LAST NIGHT, TO NO AVAIL. PLEASE SEND LINK THAT WORKS AND WE CAN CLEAR THIS MESS UP.
REGARDS-----[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],Thank you for contacting us.
We are so sorry that you think so and we wish to apologize for this inconvience.
As we have explained in the previous message taht the package was returned due to the United States customs inspection and held the goods which was completely out of our control.
We also feel let down by the shipping company and we want to help you to resolve this issue to your satisfaction.
Please kindly note that we have refunded you 26.97USD on your payment account on 2016-**-25 16:04:05. Could you please tell us if you have received the refund ?
At present, our products,services and warranty have been improved significantly. We want to personally invite you to try Rosegal again.
For this, we are glad to offer you a cash coupon of 30 USD.
You can use as a discount for your next purchase on our store.
Check out our newest arrivals here: [redacted]
Enjoy our best deals here: [redacted]
Can you confirm whether we can go ahead?
Once you delete or update the review and rating, please kindly let us know at once and we want to send you other coupon as a privilege on your next orders to show our thanks for you time and your assistance.
Once again, please accept our apologies for any inconvenience.
Thank you for your patience and understanding.Best Regards Rosegal Customer Servicehttp://www.rosegal.com/
this business is real [redacted]... tried to return item on my first (and last!) order, got answer from their customer service, telling me to call a number. Number keeps saying (with not even an announcement of the company) leave a message, of course, nobody ever called back, I just called and got 'the Magic Jack' customer is not available! the mailbox is full!
what kind of company is thisÉ