Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Thanks to Navient not informing the that my income based repayments were due to be renewed, I learned that my account was past due when I checked my credit score. They have my address and phone number, and should have tried to inform me. It takes only a few minutes to fill out the forms, and this will not get them money any faster.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I am sending the forms today, as I just learned about this yesterday. I want the past due amount erased, and off of my credit history.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the Business to tell me, "It is in the mail" is not a resolution. I stated what I need to resolve the complaint in the original complaint. That has not changed. I still have not received a written, legal document stating the legitimacy of Navient. Who are they?
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 2, 2015. Please allow sufficient time for postal
delivery.
Navient is the worst company I have ever had the unpleasant experience of working with. After Sallie Mae split and became Navient and my loans switched to Navient, the due dates for my loans sporadically changed and I have spent hours, literally, on the phone trying to get it updated. At one point I even spoke with a manager, who had me wait 45 minutes on the phone while they "updated it on the spot," only to find that the dates were still incorrect for the next billing cycle. In addition, they also "lost" a payment one month. Every time I try to seek assistance, I talk with someone who can only repeat the same words and phrases that everyone else I talk to there says. I have yet to call and receive proper assistance. I've been calling to get the due dates corrected since early October, and have been told each month that changes would be effective the next month. It's been 3 months and nothing is fixed.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 26, 2014. Please allow sufficient time for postal delivery.
I made a payment yesterday and it processed out of my bank account today as planned but it's not processed out of my loan balance on their website yet... I was paying off a loan in full and now there is like 30 more cents on the loan so when it processes it won't be gone. If a business is going to take money out of our bank accounts they better be able to take it off of our balance on their website at the same time... It accrued interest while sitting on balance. I've tried reaching customer support about this numerous times and for other things but they have not responded to me once. Disgrace.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 9, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentation. Each one was two weeks apart from the other and I made those extra contacts because nothing was coming by mail. The first contact I made was October 2 and I told him exactly what I needed they guaranteed I would have it in 7 to 10 days, 10 days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in 7 to 10 days again, they also acknowledged they saw my last request. then finally within a few days of my divorce trial when the cut off. Was upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial. Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about it. I stressed many times how extremely important it was for me to have these documents. It was a simple request.. The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient.. it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient... I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now!
[redacted]
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 13, 2015. Please allow sufficient time for postal
delivery.
Navients' website does not allow communication (there response, We are unable to respond to your message". there is no means to discuss issues without a telephone in this era of computers, and there is no one answering emails at advocate or corporate levels to assure quality of handling a loan. I am unemployed, barely surviving on disability supporting my daughter who is a victim of Human Trafficking (slavery in OUR USA), and have PTSD. I cannot keep fighting this battle to get a human to do their job. The website is a failure, but it supposedly is representing the US, so our country is worse off than most think if they cannot fix it after this many weeks. It is so wrong we are forced to deal with such incompetent companies that pride themselves are getting the dollar from the poor, and no other options available. It is worse the Revdex.com supports their mishandling of accounts.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 4, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 8, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016. Please allow sufficient time for postal delivery.
125); font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: Calibri;">Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have just received a notice from Navient.
They have thought it their right to apply any overpayment funded by me to another account.
THIS IS THEFT .....
This is not the first time this has occurred.
They have consistently ignored my request for a final payment notice.
I seek continued involvement from your office.
I will try to send the Certified letter sent to them.
The one the ignored.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on November 24, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Thanks to Navient not informing the that my income based repayments were due to be renewed, I learned that my account was past due when I checked my credit score. They have my address and phone number, and should have tried to inform me. It takes only a few minutes to fill out the forms, and this will not get them money any faster.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
I am sending the forms today, as I just learned about this yesterday. I want the past due amount erased, and off of my credit history.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
For the Business to tell me, "It is in the mail" is not a resolution. I stated what I need to resolve the complaint in the original complaint. That has not changed. I still have not received a written, legal document stating the legitimacy of Navient. Who are they?
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 2, 2015. Please allow sufficient time for postal
delivery.
Navient is the worst company I have ever had the unpleasant experience of working with. After Sallie Mae split and became Navient and my loans switched to Navient, the due dates for my loans sporadically changed and I have spent hours, literally, on the phone trying to get it updated. At one point I even spoke with a manager, who had me wait 45 minutes on the phone while they "updated it on the spot," only to find that the dates were still incorrect for the next billing cycle. In addition, they also "lost" a payment one month. Every time I try to seek assistance, I talk with someone who can only repeat the same words and phrases that everyone else I talk to there says. I have yet to call and receive proper assistance. I've been calling to get the due dates corrected since early October, and have been told each month that changes would be effective the next month. It's been 3 months and nothing is fixed.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 26, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me.
Regards,
I made a payment yesterday and it processed out of my bank account today as planned but it's not processed out of my loan balance on their website yet... I was paying off a loan in full and now there is like 30 more cents on the loan so when it processes it won't be gone. If a business is going to take money out of our bank accounts they better be able to take it off of our balance on their website at the same time... It accrued interest while sitting on balance. I've tried reaching customer support about this numerous times and for other things but they have not responded to me once. Disgrace.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 9, 2015. Please allow sufficient time for postal
delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
June 22, 2016 and we are working with
the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They sent me a letter out finally way way way too late, they don't even acknowledge that for an entire month I spoke to three different customer service reps who are guaranteed me I would have proper documentation. Each one was two weeks apart from the other and I made those extra contacts because nothing was coming by mail. The first contact I made was October 2 and I told him exactly what I needed they guaranteed I would have it in 7 to 10 days, 10 days later nothing came so I called and spoke to a different customer service rep, they guarantee that I would have it in 7 to 10 days again, they also acknowledged they saw my last request. then finally within a few days of my divorce trial when the cut off. Was upon me I called again begging and begging and begging for the paperwork that I needed by US mail only! I never ever got it until after the trial. Even the third wrap looked on my record of pause and noted that I made to prior tenants, they even solve the problem and did nothing about it. I stressed many times how extremely important it was for me to have these documents. It was a simple request.. The opposing lawyer and the court system would not take it electronically generated statements from the loan company navient.. it must be set up by US mail only! So after three attempts and then the cut off date I got screwed royally! I am now in talks with lawyers about this whole matter and we're going to find out what my options are against Navient... I don't know what kind of customer service they think they have, but if you go online and read all the templates about this particular loan servicer you'll be shocked I am not the only one that gets screwed over by this company! I absolutely do not except their letter that they sent me just only a few days ago now!
[redacted]
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 13, 2015. Please allow sufficient time for postal
delivery.
Navients' website does not allow communication (there response, We are unable to respond to your message". there is no means to discuss issues without a telephone in this era of computers, and there is no one answering emails at advocate or corporate levels to assure quality of handling a loan. I am unemployed, barely surviving on disability supporting my daughter who is a victim of Human Trafficking (slavery in OUR USA), and have PTSD. I cannot keep fighting this battle to get a human to do their job. The website is a failure, but it supposedly is representing the US, so our country is worse off than most think if they cannot fix it after this many weeks. It is so wrong we are forced to deal with such incompetent companies that pride themselves are getting the dollar from the poor, and no other options available. It is worse the Revdex.com supports their mishandling of accounts.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 4, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 8, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on September 29, 2016. Please allow sufficient time for postal delivery.
125); font-size: 12pt; mso-fareast-font-family: "Times New Roman"; mso-bidi-font-family: Calibri;">Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 14, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have just received a notice from Navient.
They have thought it their right to apply any overpayment funded by me to another account.
THIS IS THEFT .....
This is not the first time this has occurred.
They have consistently ignored my request for a final payment notice.
I seek continued involvement from your office.
I will try to send the Certified letter sent to them.
The one the ignored.
Thank You
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on May 21, 2015 and resolved the
issue with the customer.
A
representative from the Office of Customer Advocate contacted the customer by email
on May 11,...
2015, and we are working with the customer directly to resolve the
issue.