interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 21, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:
I previously filed a complaint against Navient with all supporting documentation and have not heard back from anyone for several months. I have not received any update from the Revdex.com nor Navient. I continue to wait for an overpayment of $500.24 made on account [redacted] in December 2015. [redacted] from Navient sent me a letter dated April 27, 2016 apoligizing for the oversight; however, I still do not have the overpayment back in my checking account. This continues to go unresolved with no parties making an effort to resolve the matter.
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
Refund my overpayment of $500.24 with accrued interest of 7.125 (this is what Navient charges their customers who took out student loans) immediately. I am now 7 months trying to resolve a ridiculous error for Navient.
font-size: 10pt; font-family: Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] this entire situation isn't ideal, my husband and I will not tolerate being harrassed by [redacted]/Navient. I just want his company off our backs. We are paying $65.00 monthly and if we are behind in payments it's because they cancelled our automatic payment without any form of notification.
Revdex.com, thank you for your assistance in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate that the advocate was quick to respond however he stopped contact after to calls with me. Although we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with Navient. I asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from him. I called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in return. In the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see it. They claimed that they have not sent anything negative to the credit agency in the last 12 months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happened. I am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do that. The issue is maintenance of my account which no one seems to be capable of at this point.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 3, 2016. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 29, 2016 and resolved the
issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 21, 2015 and resolved the issue with the customer.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone regarding this matter, as usual...this is quite ridiculous that I continue to be overlooked and ignored by Navient and its affiliates.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 29, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have already contacted you about this business's practices. I continue to fill out forms per their instructions and they continue to keep sending them to me all over again, informing me they are done incorrectly. I have filled these out 3 times now and sent them in. I always call Navient and ask how to do them to the very letter and it never suffices. I believe they have no clue what they're doing. Each person I have spoken to tells me a different way to fill out the forms and now more of the same ones came in today's mail. This harassment has got to stop. They are completely mishandling my student loan and it's hanging precariously in the balance as a result. In January, this will go into crisis and it will appear as though I have completely neglected to do what was asked of me when that is untrue.
Translate
Desired Resolution / Outcome
Desired Resolution:
Finish the Job
select
Desired Outcome:
I don't know what more to do. I need a third party to step in and ask them what the problem is and get this handled before it is in chaos. Please don't close my case before this is resolved. It tried to tell you it wasn't and you closed the case anyway.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 17, 2015. Please allow sufficient time for postal delivery.
Navient, I had to pay you 50 dollars for a forebearance. So, I reject your response because it does not address our issues.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient responded to my complaint stating that they would not reimburse me the finds since I agreed to their terms and conditions about the automatic payment plan. However, since I set up the payment plan and agreed over the phone, I was not allowed to see anything in writing stating that Navient would be deducting twice per month from my bank account. Which brings me back to my original point. The entire time I was on a payment plan with Navient they would only deduct ONE payment from my account for BOTH loans. Yet when the new payment plan was made they then started deducting TWICE for EACH loan. Therefore I do not accept Navients response.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. On 10/9/2015, I spoke to a representative from Navient. She was responding from the initial complaint. She informed me that she will find out all of the information and call me back. I never received a phone call after the first call. I will be waiting on "said" response in the mail.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 17, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 21, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
roblem:
I previously filed a complaint against Navient with all supporting documentation and have not heard back from anyone for several months. I have not received any update from the Revdex.com nor Navient. I continue to wait for an overpayment of $500.24 made on account [redacted] in December 2015. [redacted] from Navient sent me a letter dated April 27, 2016 apoligizing for the oversight; however, I still do not have the overpayment back in my checking account. This continues to go unresolved with no parties making an effort to resolve the matter.
Translate
Desired Resolution / Outcome
Desired Resolution:
Refund
select
Desired Outcome:
Refund my overpayment of $500.24 with accrued interest of 7.125 (this is what Navient charges their customers who took out student loans) immediately. I am now 7 months trying to resolve a ridiculous error for Navient.
font-size: 10pt; font-family: Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] this entire situation isn't ideal, my husband and I will not tolerate being harrassed by [redacted]/Navient. I just want his company off our backs. We are paying $65.00 monthly and if we are behind in payments it's because they cancelled our automatic payment without any form of notification.
Revdex.com, thank you for your assistance in this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I appreciate that the advocate was quick to respond however he stopped contact after to calls with me. Although we have conflicting work schedules which makes it hard for us to communicate I called and left a message last week, Wednesday April 25th for the advocate to discuss the issues I have been having with Navient. I asked that he would return my call Friday May 1st because I was off of work and we could talk about the issue anytime of the day and I didn't hear anything back from him. I called Tuesday May 5th again to leave a message as well because I gave him until Monday May 4th and still did not have a message in return. In the letter I had received in the mail it stated that they would like documented events of when the issues have been taking place however I would think this would be on my account if they would look at it and see it. They claimed that they have not sent anything negative to the credit agency in the last 12 months but that is due to the fact that I am constantly calling to attempt to fix the same issues more times than I should have to with them just to make sure that nothing does go to the credit agency, so of course that has not happened. I am currently "babysitting" my loans that are with Navient to make sure that nothing negative reflects in my credit score and I should not have to do that. The issue is maintenance of my account which no one seems to be capable of at this point.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 3, 2016. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on April 29, 2016 and resolved the
issue with the customer.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 21, 2015 and resolved the issue with the customer.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not heard from anyone regarding this matter, as usual...this is quite ridiculous that I continue to be overlooked and ignored by Navient and its affiliates.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 29, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
I have already contacted you about this business's practices. I continue to fill out forms per their instructions and they continue to keep sending them to me all over again, informing me they are done incorrectly. I have filled these out 3 times now and sent them in. I always call Navient and ask how to do them to the very letter and it never suffices. I believe they have no clue what they're doing. Each person I have spoken to tells me a different way to fill out the forms and now more of the same ones came in today's mail. This harassment has got to stop. They are completely mishandling my student loan and it's hanging precariously in the balance as a result. In January, this will go into crisis and it will appear as though I have completely neglected to do what was asked of me when that is untrue.
Translate
Desired Resolution / Outcome
Desired Resolution:
Finish the Job
select
Desired Outcome:
I don't know what more to do. I need a third party to step in and ask them what the problem is and get this handled before it is in chaos. Please don't close my case before this is resolved. It tried to tell you it wasn't and you closed the case anyway.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 17, 2015. Please allow sufficient time for postal delivery.
Navient, I had to pay you 50 dollars for a forebearance. So, I reject your response because it does not address our issues.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient responded to my complaint stating that they would not reimburse me the finds since I agreed to their terms and conditions about the automatic payment plan. However, since I set up the payment plan and agreed over the phone, I was not allowed to see anything in writing stating that Navient would be deducting twice per month from my bank account. Which brings me back to my original point. The entire time I was on a payment plan with Navient they would only deduct ONE payment from my account for BOTH loans. Yet when the new payment plan was made they then started deducting TWICE for EACH loan. Therefore I do not accept Navients response.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. On 10/9/2015, I spoke to a representative from Navient. She was responding from the initial complaint. She informed me that she will find out all of the information and call me back. I never received a phone call after the first call. I will be waiting on "said" response in the mail.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service
on March 16, 2016. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 17, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 15, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 26, 2016. Please allow sufficient time for postal delivery.